• RELEVANCY SCORE 3.87

    DB:3.87:Comcast Figure Your **Bleep** Out On The Disconnects **Bleep** It!!! 3d





    hello, just another dissatisfied customer...tech coming sunday

  • RELEVANCY SCORE 3.38

    DB:3.38:Very Dissatisfied Customer c8






    Just found out that after spending $9.99 a month for 4 years on ATT's insurance program, that it was a waste and that the insurance plan is a joke. Everyone save their money, you get NOTHING for it.

    DB:3.38:Very Dissatisfied Customer c8

    kclark5149 wrote:

    Just found out that after spending $9.99 a month for 4 years on ATT's insurance program, that it was a waste and that the insurance plan is a joke. Everyone save their money, you get NOTHING for it.

    Many different insurance plans are plans which are just profit centers for the underwriters (in the case of ATT that is generally Asurion).

    The insurance policy has a deductible, and has other terms and conditions. You should always fully understand these before you subscribe to any insurance plan. The one for the iPhone could save you several hundred dollars if you need to submit a qualified claim, so it is up to each individual as to whether it's worth it or not.

  • RELEVANCY SCORE 3.33

    DB:3.33:Where Can I Get Email Address For Mike Ehlers, Vice President, Service? [Edited] m9






    Unsure why this requests is so tough. Received a preprinted form letter with warranty replacement "recertified (used) tv from Sony. After many calls to Customer Service through the entire process we would just like to talk with someone that could give us the same answer twice. Now today receive an email from Elena, C40K, telling us our replacement tv only has the original warranty and not the additional one year we had been told. Extremely dissatisfied with Sony's handling of this issue on "new (45 days old)" tv, original case #E60456680. Now case has been assigned another number, E60581931, which just adds more confusion.

    We just want what we paid for, a new tv, or what we were promised, two year warranty.

    DB:3.33:Where Can I Get Email Address For Mike Ehlers, Vice President, Service? [Edited] m9


    Hi gm1fst,

    Thank you for bringing your concern to Sony’s attention. I was able to pull up your file and will be calling you shortly.

    Thanks,

    AmyB

  • RELEVANCY SCORE 3.29

    DB:3.29:Toshiba U845 Quit Working Within A Month 19



    Is there anyway to get the 25 dollars waived??? Its not about the money I felt insulted to be even asked that. I just opend up my email and couldnt believe they would make me pay for their failure in the product. Its been days since I opened up my claim. As of now my computer makes a good hard surface to write on. If this fee is not waived then its ok with me. I would rather purchase another product that works and with customer service that would be more understanding.

    Sincerely a dissatisfied customer.

    DB:3.29:Toshiba U845 Quit Working Within A Month 19


    Is there anyway to get the 25 dollars waived??? Its not about the money I felt insulted to be even asked that. I just opend up my email and couldnt believe they would make me pay for their failure in the product. Its been days since I opened up my claim. As of now my computer makes a good hard surface to write on. If this fee is not waived then its ok with me. I would rather purchase another product that works and with customer service that would be more understanding.

    Sincerely a dissatisfied customer.

  • RELEVANCY SCORE 3.29

    DB:3.29:Dissatisfied N97/Ovi Maps Owners - Tell Nokia What... 9j



    I just noticed that Nokia is running an online survey about Ovi Maps:

    http://europe.nokia.com/explore-services/maps

    I have used the opportunity to tell them how lousy the N97 and Ovi Maps 3 combination is. I hope that all other members of this forum who are dissatisfied will also complete the survey so that Nokia might get the message that something needs to be done!

    DB:3.29:Dissatisfied N97/Ovi Maps Owners - Tell Nokia What... 9j


    I just noticed that Nokia is running an online survey about Ovi Maps:

    http://europe.nokia.com/explore-services/maps

    I have used the opportunity to tell them how lousy the N97 and Ovi Maps 3 combination is. I hope that all other members of this forum who are dissatisfied will also complete the survey so that Nokia might get the message that something needs to be done!

  • RELEVANCY SCORE 3.21

    DB:3.21:Broadband Is Completely Down df


    Hi my broadband is completely down - I have tried all the generic troubleshooting unplugging different cables and re plugging them in, a new micro filter, turning the power off and back on... All to no success.

    I called sky to try and get an engineer out and was told this was not possible - before they could do this I would have to go out buy a screw driver (as I do not have one small enough) undo the front of the box and try some other things first!

    As a relatively new customer to sky this seems absolutely ludicrous! So I essentially have just spent 20mins on on my mobile (as I don't have a home phone) to be told you can do nothing.

    I cannot express how dissatisfied I am - my Internet is not working and the person on the other end told me it was my fault!

    How can I get an engineer out to me? I have no desire to have to go buy a screw driver and then incur the cost of probably what would be at least another 20 minute phone call!

    Thank you.

    DB:3.21:Broadband Is Completely Down df


    Sky ask you to try the Test socket, because that eliminates any wiring/internal issues which you're responsible for. If an engineer callout is arranged, and the fault turns out to be your 'side' of the master phone socket, you may end up being charged ~£130 for the callout. If it's BT Openreach's 'side' of the master socket, there's no charge.

  • RELEVANCY SCORE 3.15

    DB:3.15:Very Dissatisfied 31



    As every month passes, I become even more dissatisfied with the ATT Uverse programming services. I called support last week and experienced an unprofessional customer service representative. He lectured me about how businesses need to operate in order to be profitable as his explanation about takingstations away.

    I feel we continue to lose services programming, but never get anthing in return. . . .except lectures.

    I have talked to ATT UVerse competitors in our area and they are offering big discounts and the channels I've lost.

    GET YOUR ACT TOGETHER ATT OR YOU'LL BE LOSING VALUABLE CUSTOMERS!

    DB:3.15:Very Dissatisfied 31


    If everyone that claimed that watch 90% of their programming on Hallmark, actually watched Hallmark, ratings for their programming would be in the top 5 every day. Truth is less than 1% of the population watch this channel so them demanding more money for 2nd rate programming and 20 year old reruns is absolutely assinine.

  • RELEVANCY SCORE 3.05

    DB:3.05:Very Dissatisfied Bt Customer f7


    Vodafone at home is a disaster !

    After being switched over from BT, I applied to change over to the Vodafone 3MB anytime bundle from my BT bundle

    After a lot of hassle, I though this finally got done but instead of changing my BT bundle, Vodafone just added a second bundle on the same phone line with a new account number, so now I am getting two bills for Broadband and phone on one telephone line !!!!!

    This cannot be legally correct.

    I guess I will have no choice at this stage but write to the regulator about the apalling service and over charging.

    Then its a switch to eircom, they might be dearer, but at least they only charge once per telephone line.

    DB:3.05:Very Dissatisfied Bt Customer f7

    Hi Bonny,

    I've sent you a PM please check

    Cheers.

    Nick
    Vodafone View Team.



    I am no longer a moderator - Please contact Daz if you need to send a private message.

  • RELEVANCY SCORE 3.02

    DB:3.02:Dissatisfied With Xfinity Customer Service a9


    Absolutely livid at what just happened. I was on the phone to figure out a problem with the internet connectivity in my area, the representative told me that there was an outage in my area. Totally understandable, but I express why I am unsatified with paying for service and it not working for the pass couple of months, the rep hung up the phone on me!!! Thank you comcast xfinity for literally making me want to change service. After this month that is it!!!! I want a reimbursement for the past couple of months because this is absolute BS!!! Looking forward to what you have to say and your explaination of what happened.. Thanks for nothing comcast!!!!!P_Le

    DB:3.02:Dissatisfied With Xfinity Customer Service a9


    You might want to drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com) and let them know how you were treated. They might not see your posthere.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.01

    DB:3.01:Fed Up With Losing Services Through Android 2.2 And 3rd Party Clients... fk



    I don't know where else to launch this complaint to because Skype doesn't make it easy to complain directly to Microsoft themselves.As the title states, I'm so sick and tired of Skype always trying to take more control over user's experience, forcing advertisements (which I'm able to block at the IP level anyways, you won't get any money from me by no means!) using horribly bloated software that consumes way too much resources for a simple messaging client and I am through with Skype altogether. Although I will not delete my account to make sure no one else tries to impersonate me, once again I find myself abandoning the account. I stopped using Skype for many years ddue to the fact the client was bloatware before and would cause my computer to actually slow down back many years ago, I decided to give Skype another try by using 3rd party clients instead to rid myself of the resource hog that Skype was/is and to not have to put up with advertisements consistantly poping up in the messenger AND the seperate windows that were open to talk to my friends through. Not too soon afterwards Skype disabled 3rd party applications and now they are disabling older versions just to make sure they control how their services are being used. We have to put up with enough draconian rules and dictatorship with MS already and this is the straw that broke the camel's back!

    I am forcing everyone that I talk to through Skype to use another messaging service to be able to keep in touch with me in aneffort to push people away from Skype even further. Could not find any better place to put this rant and I feel that no one else will bother to even read it if this wassent directly to MS anyways, so I would much rather have a community to be able to read it so people can make a better informed decisionabout this service that is trying to force people to only use their services the way they command. I really don't care if I sound like a jerk or a crazy person because of this rant, Microsoft (MS) needs to start listening to their customers more and stop trying to force crap on people. Like METRO for the prime example and taking away the start button in WinBlows 8, they even realized they screwed up bad enough they had to release a service pack to putthe Start Menu button back just to get most people to be able to actually use WinBlows 8 because people started falling away because they couldn't use their PC anymore because Microsoft doesn't listen to anyone and the higher management reps. are just plain stupid. I hope to hell at least one of those morons gets to read this, because there hasn't been any great ideas come from MS since WinBlows 95!P.S. Why can't I label myself as a "Dissatisfied Customer" or an Unhappy Customer"? Skype and Microsoft are really trying to censor everyones disatisfaction with this draconian services and now apparently community. So I must not be the only one if they are censoring free speech like this!!! This make me more relieved that I am not the only one tired of the crap!P.P.S. no label that I type in would be allowed, so here they all are because censorship is unacceptable!!!Unhapy Customer, Dissatisfied Customer, Irrate Customer, Censored Customer, Very Angry Customer!!!!!!!! (This censorship is totally unacceptable, we have ti either say we are happy with the service or if we are not happy, we can not have a voice and be heard? That's not Customer Service, it's a dictatorship!

    DB:3.01:Fed Up With Losing Services Through Android 2.2 And 3rd Party Clients... fk


    I don't know where else to launch this complaint to because Skype doesn't make it easy to complain directly to Microsoft themselves.As the title states, I'm so sick and tired of Skype always trying to take more control over user's experience, forcing advertisements (which I'm able to block at the IP level anyways, you won't get any money from me by no means!) using horribly bloated software that consumes way too much resources for a simple messaging client and I am through with Skype altogether. Although I will not delete my account to make sure no one else tries to impersonate me, once again I find myself abandoning the account. I stopped using Skype for many years ddue to the fact the client was bloatware before and would cause my computer to actually slow down back many years ago, I decided to give Skype another try by using 3rd party clients instead to rid myself of the resource hog that Skype was/is and to not have to put up with advertisements consistantly poping up in the messenger AND the seperate windows that were open to talk to my friends through. Not too soon afterwards Skype disabled 3rd party applications and now they are disabling older versions just to make sure they control how their services are being used. We have to put up with enough draconian rules and dictatorship with MS already and this is the straw that broke the camel's back!

    I am forcing everyone that I talk to through Skype to use another messaging service to be able to keep in touch with me in aneffort to push people away from Skype even further. Could not find any better place to put this rant and I feel that no one else will bother to even read it if this wassent directly to MS anyways, so I would much rather have a community to be able to read it so people can make a better informed decisionabout this service that is trying to force people to only use their services the way they command. I really don't care if I sound like a jerk or a crazy person because of this rant, Microsoft (MS) needs to start listening to their customers more and stop trying to force crap on people. Like METRO for the prime example and taking away the start button in WinBlows 8, they even realized they screwed up bad enough they had to release a service pack to putthe Start Menu button back just to get most people to be able to actually use WinBlows 8 because people started falling away because they couldn't use their PC anymore because Microsoft doesn't listen to anyone and the higher management reps. are just plain stupid. I hope to hell at least one of those morons gets to read this, because there hasn't been any great ideas come from MS since WinBlows 95!P.S. Why can't I label myself as a "Dissatisfied Customer" or an Unhappy Customer"? Skype and Microsoft are really trying to censor everyones disatisfaction with this draconian services and now apparently community. So I must not be the only one if they are censoring free speech like this!!! This make me more relieved that I am not the only one tired of the crap!P.P.S. no label that I type in would be allowed, so here they all are because censorship is unacceptable!!!Unhapy Customer, Dissatisfied Customer, Irrate Customer, Censored Customer, Very Angry Customer!!!!!!!! (This censorship is totally unacceptable, we have ti either say we are happy with the service or if we are not happy, we can not have a voice and be heard? That's not Customer Service, it's a dictatorship!

  • RELEVANCY SCORE 3.01

    DB:3.01:X1 Doesn't Work. Internet Is Slow. 7z


    I just wanted to let you know I got your services about a month ago. I am extremely dissatisfied and have received horrid customer service. Not a single person has helped resolve the numerous technical issues I've had. I will make sure that everyone I know is aware of how terrible your companies customer service, product, and tech support is.

    DB:3.01:X1 Doesn't Work. Internet Is Slow. 7z


    First of all, the is a user to user forum. Comcast employees hang out here. They may help you, they may not.If you are here asking for help you are going to need to post far more details about your situation and your issues...
    knoon17 wrote:I just wanted to let you know I got your services about a month ago. I am extremely dissatisfied and have received horrid customer service. Not a single person has helped resolve the numerous technical issues I've had. I will make sure that everyone I know is aware of how terrible your companies customer service, product, and tech support is.

  • RELEVANCY SCORE 3.01

    DB:3.01:Cannot Be More Dissatisfied With Verizon Customer Service x9



    Duplicate post. Please see : @https://community.verizonwireless.com/message/1050115#1050115

    Message was edited by: Verizon Moderator

    DB:3.01:Cannot Be More Dissatisfied With Verizon Customer Service x9


    Duplicate post. Please see : @https://community.verizonwireless.com/message/1050115#1050115

    Message was edited by: Verizon Moderator

  • RELEVANCY SCORE 3.00

    DB:3.00:My Iphone Says Unlocked In Itunes, But It Isn't. dc


    When I bought a used, "unlocked" formerly ATT iPhone, I restored it with iTunes and it said congratulations your iphone is unlocked. I installed a NET10 sim in it and everything went very well. However, I am dissatisfied with them now and want to switch to t-mobile. I can't afford ATT wireless. Anyway, I am an ATT Uverse internet customer. When I tried to install my t-mobile sim, I got a message telling me that my phone was not unlocked. So, iTunes tells me one thing, I'm already using a sim from another carrier, but the message on my phone, when I try to install my t-mobile sim, tells me another. What's going on?

    DB:3.00:My Iphone Says Unlocked In Itunes, But It Isn't. dc

    sandblaster wrote:

    Ericfaust wrote:
    When I bought a used, "unlocked" formerly ATT iPhone, I restored it with iTunes and it said congratulations your iphone is unlocked. I installed a NET10 sim in it and everything went very well. However, I am dissatisfied with them now and want to switch to t-mobile. I can't afford ATT wireless. Anyway, I am an ATT Uverse internet customer. When I tried to install my t-mobile sim, I got a message telling me that my phone was not unlocked. So, iTunes tells me one thing, I'm already using a sim from another carrier, but the message on my phone, when I try to install my t-mobile sim, tells me another. What's going on?

    Net10 is an MVNO, so it is possible your service was actually over ATT's network which might explain why it worked even if the phone was still locked. However, if iTunes is telling you it is unlocked, it should be unlocked. I would suggest repeating the iTunes restore procedure with the t-mobile sim In the phone.

    Alternatively, you might consider looking at ATT's prepaid plans. Pricing is very comparable to t-mobile.

    Net 10 uses ATT and T-Mobile for GSM, Verizon, Alltel, and U.S. Cellular networks. for CDMA

  • RELEVANCY SCORE 2.97

    DB:2.97:Verizon Takes Away 20% Discount Without Notification sk



    Bought a blackberry storm 4/25/09 and was given a 20% feature discount with my plan. Was receiving the discount monthly until my February bill. Called Verizon and got customer service located in another country, of course, which only added to my problems. After a hour with her, she gave me my 20% discount and supposedly resolved the issue and said I would start getting the discount again. Well, just got the bill and the 20% discount is missing---again! Called today and this time I was told that I should not have EVER gotten the discount. It was an error. They could not explain it.I told her that is was not an error; it waspart of the package deal offered at that time. Apparently I was not the only customer who received this deal, further proof it was offered. I asked why I was not given a written notice of this error and again they could not explain. I am a very dissatisfied customer, and plan to go elsewhere as soon as my contract is up. The public should not let companies get away with such ? tactics.

    DB:2.97:Verizon Takes Away 20% Discount Without Notification sk


    Do what I did. File a complaint with the Federal Trade Commission. These guys won't stop unless EACH and EVERY person with an issue TAKES ACTION. In this country, those with money and those with power are the ones listened to.

    If you feel your contract was fraudulent (if they changed the terms during the contract without telling you it may be), then they have to answer to the FTC. Write your congress person. Instead of wasting time trying to defeat a bill that will be vetoed by thePresidentand is sorely needed by America,(the Health Care Bill), they can spend time and energy doing something to help the people of America. To stop being abused by big business! (And they had all of 2000 - 2008 to introduce their own version of the bill...Where were they then, and how come no proposed alternatives now? Get to work Congress!)

  • RELEVANCY SCORE 2.96

    DB:2.96:Over Charged And Attny General Complaint kp


    I have been trying for months and no help threw Comcast. Refused to deal with the crappy customer service you can't understand anymore I have for months. Customer service of not 24/7 like web. I filed a complaint with the attorney general waiting to see what this will do. Horrible service very dissatisfied. Just tired and ready to change to WOW.

    DB:2.96:Over Charged And Attny General Complaint kp

    I have been trying for months and no help threw Comcast. Refused to deal with the crappy customer service you can't understand anymore I have for months. Customer service of not 24/7 like web. I filed a complaint with the attorney general waiting to see what this will do. Horrible service very dissatisfied. Just tired and ready to change to WOW.

  • RELEVANCY SCORE 2.93

    DB:2.93:Very Dissatisfied New Comcast Customer ca


    I've had nothing but lots of trouble ever since the first day...one week ago. This is NIGHTMARE city...
    Hijackers galore and email screw-ups abound. Pop-up ads comin' at me like mad hornets...can't swat them fast enough. Goin' back to BellSouth....................

    DB:2.93:Very Dissatisfied New Comcast Customer ca

    I've had nothing but lots of trouble ever since the
    first day...one week ago. This is NIGHTMARE city...
    Hijackers galore and email screw-ups abound. Pop-up
    ads comin' at me like mad hornets...can't swat them
    fast enough. Goin' back to
    BellSouth....................

    You need to get a fire wall. Check Service Center page for free one from Comcast. Google has a free Google bar that has a pop up stopper. http://www.vnunet.com/Download/1135418

    This will put you out of that Nightmare till you can set it up the way you want.
    Naddie

  • RELEVANCY SCORE 2.92

    DB:2.92:Help Rebuild Credit z3


    I just pulled a credit report and I am dissatisfied with it and myself. I have between a low 500 up to 551. I have somethings in there that I feel should be removed. I have a repossession showing up from almost 8 years ago and another that is from around the same time. The second isn't a repo its a delinquent account. Any advise on what I can do to get these removed and maybe start working on getting rid of some delinquent accounts. I've never cared about credit until now.

    DB:2.92:Help Rebuild Credit z3

    sac32079 wrote:I got the reports from experian. I paid 32.95 for the report and it has all 3 CRA reports. Where would I find the date if its not listed there? Also, why would different CRA's have different dates listed on the same debt? Is that from them selling my debt? I have also found an address on two of the agencies that I never lived at. I paid child support to my ex at that address.
    When you buy "bundles" from any company, you may not get the information you need. The one sure way to get that date is by going to the annualcreditreport.com. It is free and you can get your copy from there immediately.

    As to why you mentioned different dates, and I am guessing the "Open" date? If so, that is fine. Date the account was opened has no bearing on the exclusion date. So just get those reports from the annualcreditreport.com and post your DOFD here. I'll be able to help out more then.




    FICO® EQ 717 (3/5/15); TU08 732 (3/5/15); EX: 723 (3/5/15) - Last app 3/15/15; Inquiries: A TON!
    Starting Scores: 590s on 12/2013. Hover over card image to view details! *After Amex approvals - [I was supposed to be] Gardening!*

  • RELEVANCY SCORE 2.92

    DB:2.92:Htc Windows 8x, Restarts, Developer Mode, No Sim Card xx



    My wife and I have been customers for a few months now after switching over from Sprint. My wife opted for the Windows 8x, soon after we got it she noticed little glitches. The phone would randomly be powered down, even if it was just sitting on the counter, with a full charge. This became more and more frequent, sometimes 2+ times a day. Then we noticed a little gear symbol on it sometimes, which through some research i found was developer mode, again no one was even near the phone. Then the "no sim card" message started appearing, sometimes after dropping a call. I contacted ATT and after the typical hard resets and all other possibilities were exhausted we opted to send it back via the warranty. Recieved the new one, and after only a week, lo and behold...same issues starting up again. Apparently after much research this is a issue with many, if not all 8X's across all companies. Contacted tech support yet again, was told they can send me another of the same device to replace this one. This is ridiculous! After only a few months with ATT I am an extremely dissatisfied customer.

    DB:2.92:Htc Windows 8x, Restarts, Developer Mode, No Sim Card xx


    Hello, chimera80!

    Thanks for posting. I'm sorry to hear that you're having issues with the HTC 8X. If you don't mind, please send us a private message by clicking here so we can investigate further.

    In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

    In the meantime, feel free to message me with any other questions or concerns!

    -Mariana

  • RELEVANCY SCORE 2.92

    DB:2.92:Billed $30 For A Maintenance Call 7k



    Dear Comcast,

    I just received a my Comcast bill and was surprised to see a $30 charge for a maintenance fee. We were experiencing horrible connection issues for a period of 2-3 weeks. We called your customer service and you promptly sent someone out. At NO TIME was I told that we would be charged for this service. If we had, I would have dropped your Digital Voice service since I was so dissatisfied with the quality. I was giving you a chance to make it right. And you blew it.

    Your maintenance guy came out and told me that many of your customers in the area were having the same issues. He basically unplugged all my connections and plugged them back in. Then he went outside and tinkered around. When he left he said he thought it was fixed. He did not tell me I would be charged, nor was I given any paperwork to indicate what he had done.

    To be fair, the issue was in fact fixed. But I can't believe you have the nerve to charge for something that appeared to be affecting other customers in the area. Not to mention that the fee was never disclosed.

    When we called your customer service to enquire about the charge, we were told by a supervisor that if the technician that came to our house indicated that it was an inside wiring issue, we would be charged. At that point we said if you were not going to remove the charge, regardless of what the paperwork said, we would disconnect our Digital Voice service. The supervisor then proceeded to give instructions on how to disconnect. No attempt was made to keep us on or check the order.

    Baffles the mind that this is what you can expect at an elevated level of customer care.

    If someone at Comcast cares to make this right, I would love to hear from you. Otherwise, I will continue to spread the word and join the ranks of literally thousands of dissatisfied Comcast customers. Perhaps a Facebook page might get your interest.

    Signed,

    Another unhappy Comcast customer

    DB:2.92:Billed $30 For A Maintenance Call 7k


    I'd like to apologize for the experience. I've reversed the charge on your account. Please let me know if there is anything esle I can do.




    Just 'Dete'Retired Help Forums Admin

  • RELEVANCY SCORE 2.91

    DB:2.91:Force Series 3 120 Gb Issue xs


    Add another dissatisfied customer to the list. After attempting to return my Corsair Force Series 3 to the retailer I purchased it from, I was told that the best they could do was to exchange it for another Corsair Force Series 3, because I did not have the packaging. They went on to say that Corsair would refuse to honor any RMAs submitted by them unless all the packaging was included.

  • RELEVANCY SCORE 2.91

    DB:2.91:Microsoft Excel 2013 Has Stopped Working Another Dissatisfied Customer jk


    I installed Office 2013 on a Windows 7 64-bit PC. When I try using it, I continually get "Microsoft Excel has stopped working".
    I checked the forums and tried the following escalating (so-called) fixes...
    1) Start excel in safe mode / disable com addins:the only com addins were from office15 - so nothing to do there
    2) Programs and features: R/Click, change... quick fix... no joy, same message
    3) Programs and features: R/Click, change... reinstall... no joy, same message
    As far as I'm concerned, Office 2013 is a waste of time and money.
    Unless I get a helpfulfix within a week; the DVDs going back to the supplier with a "do not buy" message.
    (posted 2013mar29)

    DB:2.91:Microsoft Excel 2013 Has Stopped Working Another Dissatisfied Customer jk

    Hi Rick,

    Thank you for choosing Microsoft Office Community and thanks for providing us an opportunity to assist you.
    I understand how frustrating this would be, as in spite of trying most of the steps, the issue with Excel persists.

    Can you help us in collecting the Application crash log files from event viewer and upload the log file on to SkyDrive so that we can check?

    Follow the article on How to collect log files from Event Viewer:
    http://windows.microsoft.com/en-IN/windows-vista/Open-Event-Viewer

    Go to Application Events and copy the log file generated for the recentExcel application crash.

    Once you have collected the log files, upload them to SkyDrive and provide us the link so that we can have further research based on the log file.
    http://answers.microsoft.com/en-us/feedback/forum/suggest/how-to-insert-an-image-into-a-post-at-answers/bdae0306-c3cb-4d31-ace9-7281ea1a8a73

    Thank You

  • RELEVANCY SCORE 2.91

    DB:2.91:Another Extremely Dissatisfied Customer That Has Not Received A Promised Visa Card a3



    I've been a loyal Comcast customer for almost a year. I was promised a $500.00 visa card upon signingup for a 2 year agreement. I have spent countless hours on the phone trying to resolve this totally unnecessary issue. I pay over $200/month which is setup on AutoPay. I've been an excellent customer since day one. I'm still in disbelief that a company like Comcast would allow this to happen to their best customers.

    DB:2.91:Another Extremely Dissatisfied Customer That Has Not Received A Promised Visa Card a3

    Try contacting Corporate Customer Support for help

    email: we_can_help@cable.comcast.comInclude:full name.service address.phone number.account number.link to this thread.full details of the problems.

  • RELEVANCY SCORE 2.90

    DB:2.90:Just Signed Up And I Am Already Dissatisfied zz



    One mistake on identity verification and I am locked out. I signed up because I needed my access to my information now. Not in the next millenia when customer services opens back up. That is a pretty obnoxious policy. I will be cancelling and signing up elsewhere. Off to review cancellation and refund policies.

    DB:2.90:Just Signed Up And I Am Already Dissatisfied zz

    You made a mistake and blame the service? Ridiculous on your part.




  • RELEVANCY SCORE 2.90

    DB:2.90:Att Is So Bad 7c



    I recently purchased the 4Gs and am just completely dissatisfied with what I'm getting out of ATT's service. I called customer service to try and get it resolved and was completely just blown off. I think I am going to switch to Sprint which is cheaper and I'm sure has to be faster than this.

    DB:2.90:Att Is So Bad 7c

    DoctaLovman wrote:

    I recently purchased the 4Gs and am just completely dissatisfied with what I'm getting out of ATT's service. I called customer service to try and get it resolved and was completely just blown off. I think I am going to switch to Sprint which is cheaper and I'm sure has to be faster than this.

    for the iphone4s as far as speed goes.

    1. ATT

    2. Verizon

    3. Sprint

    In throughput ranking, this is documented in numerous locations across the new with 5th estate review forums sites doing the testing, including those that never rank ATT very high

  • RELEVANCY SCORE 2.89

    DB:2.89:Horrible Customer Service d8



    I've spoken with various Comcast customer service reps literally 10 times the past two weeks and my service still is not restored. My initial technician appt was scheduled for May 10th. I wasted a beautiful Saturday waiting for a tech who didn't show. When I called to complain, I learned that they did not come to the door because they were calling an old phone number that should have been changed per my request when I canceled the landline service with Comcast last Fall. I was told that a technician would be here the following day from 10-12. This was Mother's Day. Again, changed my plans as I waited for a technician who did not show up.I called yet again to complain and was told that the ticket had been closed. I requested a technician to come to the house again and the one who acutally showed up on May 17 was extremely helpful. He determined that the wiring needed to replaced. I waited 15-20 minutes while he spoke with someone on the phone about scheduling another appointment so he and another technician could rewire. This was to be done free of charge if I added service protection to my account. I authorized this charge to be added to my account so I was surprised to receive an email later that same dayindicating that the rewiring would cost an estimated $299.70. I called again to ask about the charges and was told this was an error. I received another email showing the service protection plan addedand no charges for the rewire. The rewiring was supposed to be done today - May 21. When I called last night to confirm the appt before I took the day off work, I learned that the appt was CANCELED. However, the rep told me that she was able to reschedule it for the same date/time and she gave me a ticket number. I took time off work to wait for a tech to show up, but again, this did not happen. I just spent 50 minutes on the phone to learn that the appt was really rescheduled for May 23 from 1-3. My service still does not work and I get to take yet another day off work.I have sent nearly $3,000 to Comcast the past year and will be looking for an alternative. I will also be making a complaint with the IL Commerce Commission. Very dissatisfied and frustrated. Worst customer service experience EVER.

    DB:2.89:Horrible Customer Service d8


    well I totally feel your pain....we had service installed and I say that loosely...because it never worked totally at all EVER.......and my roomie who ordered it spend at least an hour to 2 hours on the phone for two weeks and never worked...we jumped through all their hoops...had two techs out.....and plugged and unplugged the box more time than we can count.....and now......since we just said never mind....we are not going to pay for services we can't get and guess what......they want us to pay over 300.00 dollars...really ...for freaking what??????

    I have never seen nor been treated by a company so poorly...........I've gone to Direct TV...at least they human and not greedy...can you say MONOPLOY!!!!!!!!!!!!!!!!!!!!!!!!!!

    I will support any company that is in competition with with these corporate cannibals

  • RELEVANCY SCORE 2.87

    DB:2.87:Price Changes d9



    My bill went up 25.98 for no reason and no one at comcast can help me!!!! I am very dissatisfied with customer service at COMCAST

    DB:2.87:Price Changes d9


    Hello,

    You can view your bill statement online and compare your past bill with the previous bill and see the difference.

  • RELEVANCY SCORE 2.86

    DB:2.86:Seriously Dissatisfied 1d


    I am a customer receiving outrageously high bills (double) I called to have this resolved and was told it was a promotional rate and I was stuck. When I called again because my service has been suspended and was told I had to pay over $437 to just turn it back on. I see no reason to give you all this money when my service has not changed or been improved. Other companies i.e. DirecTV, Dish Network have the same service for under $100 a month normal rates. How do you get away with this price gouging? I just want my service restored and bill at an acceptable rate, other companies have no problem with making concessions. Why the high horse?

    DB:2.86:Seriously Dissatisfied 1d


    Please let me know if this issue does not get resolved.




    Thank You-ComcastLarry-

  • RELEVANCY SCORE 2.86

    DB:2.86:Dissatisfied 83


    I have comcast trio since last Jan. Attempted to receive a better rate to continue. Sandy miss billing specialist was rude, condescending and very uninterested to keep a customer moving to another service. Each onth I have called to complain about in accurate bills now would like to stay with comcast however since comcast is financially secure and not worried about competition, I must find another provider that I can afford. Pretty sad comcast that you claim to care about your customers. When in fact you do not care

    DB:2.86:Dissatisfied 83

    I have comcast trio since last Jan. Attempted to receive a better rate to continue. Sandy miss billing specialist was rude, condescending and very uninterested to keep a customer moving to another service. Each onth I have called to complain about in accurate bills now would like to stay with comcast however since comcast is financially secure and not worried about competition, I must find another provider that I can afford. Pretty sad comcast that you claim to care about your customers. When in fact you do not care

  • RELEVANCY SCORE 2.85

    DB:2.85:Extremely Dissatisfied a3



    I am extremely dissatisfied with Comcast service to say the least. The problem with my downstairs cable box started last Wednesday when we turned the TV on and could only see the word "Xfinity" and the time. We called customer service who told us that service was down and it should be back up later that night. Next morning, same problem. We called Comcast and they told us how to reset the box (unplug it, etc.). That worked, except we then no longer had access to On Demand. We called again. The person we talked to then sent a refresh signal to the box and we then lost the majority of our channels. We received a "not authorized" message for the vast majority of the channels that we currently pay for. Multiple calls later, someone finally told us that we need to get a new box. Got a new box yesterday and same problem. Only a couple of channels, many "not authorized" channels (which actually are authorized because we pay for them), and no On Demand access. Spent a great deal of time on the phone last night and we were told someone was scheduled to come out today somewhere between 12 and 5 (here's the tracking number: CR337091366). No one came as of 4:20, so I called customer service to get a sense of when they would be there. Turns out no one was actually scheduled. I took off a day of work to sit around and wait for someone to come and the appointment was either never actually scheduled or someone for some reason canceled it without telling me. They couldn't get someone out today, so I have the pleasure of taking another day off tomorrow and waiting to see if someone shows up between 8 and 10. I have never been so incredibly dissatisfied. I am disgusted, actually. I am paying a good amount of money each month, and at this point, I am not sure for what. No one seems to know what to do to fix the problem or they make it worse. There seems to be no attention to customer service and complete disregard for customers who pay high rates for service. This has been a tremendous inconvience. I don't really have a question; however, I wanted to express my displeasure with this process. I would appreciate it if someone could inform me as to whether there is any recourse I can take.

    DB:2.85:Extremely Dissatisfied a3

    Good luck to you. The customer service is extremely lacking.

  • RELEVANCY SCORE 2.84

    DB:2.84:Totally Dissatisfied Customer p3



    I am beginning to despise Comcast and take my business to a real phone company and satellite. I am tired of spending my cell minutes to call almost once a week. Can never reach a human, tired of computer generated assistance. I want to talk to a human and not waste vital, expensive cell phone minutes with a computer. I would like Comcast to step up to the plate and provide me with a cell phone to use exclusively to report problems to them and for emergencies when my home phone is down. Enough BS, I demand satisfaction or I am switching to another provider.

    DB:2.84:Totally Dissatisfied Customer p3


    I am beginning to despise Comcast and take my business to a real phone company and satellite. I am tired of spending my cell minutes to call almost once a week. Can never reach a human, tired of computer generated assistance. I want to talk to a human and not waste vital, expensive cell phone minutes with a computer. I would like Comcast to step up to the plate and provide me with a cell phone to use exclusively to report problems to them and for emergencies when my home phone is down. Enough BS, I demand satisfaction or I am switching to another provider.

  • RELEVANCY SCORE 2.83

    DB:2.83:Upgrade Issue Blues 88



    I am having an issue upgrading my two phones on my family plan.

    I have been a customer for the better part of a decade, and in january I upgraded my phone and added an extra line for my fiance.

    So Tim and I started our family plan a year ago, and we received LG enVTouch phones.

    We have been quite dissatisfied with the devices as we have had to warranty them multiple times each this year due to hardware issues. Both our current enV's power cycle randomly, and the screens fuzz out regularly. We have just been dealing with it rather than go through the hassle of setting up yet another enV that might not work anyway.

    We talked to the store where we purchased them this summer asking if there was anything they could do.

    We were informed that once our first year was up we would be able to re-sign a 2 year contract and receive 2 new devices at a discounted rate. In the mean time we would just have to "tough it out" till the end of the year.

    We were quite frustrated by the interaction, but did our best to be understanding.

    This december I recieved an ad for buy one get one free smartphone from verizon in the mail and in my email. We went in to the same store and were told that only my line (xxx.xxx.x016) was eligible for a "upgrade" and that our other line (Tim's xxx.xxx.x329) was not upgradeable until August 2011.

    I don't understand why we were told one thing this summer and another this winter. I also don't understand why one line is upgradable after one year and the other is only eligible after 18 months.I am quite frustrated with my device and customer help, not my wireless service.

    Can anyone help?

    PDXPeople

    DB:2.83:Upgrade Issue Blues 88


    It seems the rep was mistaken in telling you both lines could upgrade after one year. I know earlier this year there were a couple of promos to get people to upgrade to smartphones, but that upgrade would have been possible right away. And I don't think your second line will be eligible at 18 months; it's usually 20 months into the contract. You could upgrade and your fiance could buy a phone off eBay to use until upgrade time.

  • RELEVANCY SCORE 2.81

    DB:2.81: Another Dissatisfied Customer sd



    I use my broadband mainly for gaming. i have been recently experiancing problems with my connection and being disconnected from games. i have been running a series of speed tests and have found i am only getting 0.17mb. what a load of crap.

    System Up Time 3579:07:31PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANPPPoA531817360360038865556:28:52LAN10M/100M574901041231470182713579:07:28WLAN11M/54M13898843208004230782313579:07:20
    ADSL LinkDownstreamUpstreamConnection Speed192 kbps416 kbpsLine Attenuation61.0 db31.5 dbNoise Margin28.6 db16.0 db
    







    Solved!
    Go to the solution

    DB:2.81: Another Dissatisfied Customer sd


    Hiya Candyman,

    Sorry to see you are getting a slow speed, you stats show you should be getting a faster connection.

    I suggest that you follow the link I have posted and check the set up of the broadband in your home.

    Once you have done that could you the post a new set of stats, and we will advise further.

    Based on your current stats your line is not configured properly and can run faster, you would need to contact our customer help team to request your line be re-profiled to increase the speed. The steps linked above will insure the best possible broadband connection from your line

    I hope this helps

    




    Lainys
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.80

    DB:2.80:Dissatisfied Customer. Uverse Not Working- Again. 9d



    I am writing today from my phone since my uverse internet and TV are once again , for third time in 6 months, not working. It is absolutely ridiculous that the equipment keeps failing. I have had my entire house required 2 times already (Which did not fix the original problem at all).Then, now just 3 months later, nothing works. Repairman came and said it wasn't the modem after all and was a problemish at outside wiring. So now I sit again for a few more hours waiting for outside repairman to come and fix that. All the while, another wasted day. I can not do any work-'no internet to telecommute. All this while still paying upwards of $200 a month to this company who can't even give me working equipment. Anyone else have such low opinion of uverse. Not sure what company to change to for these services......

    DB:2.80:Dissatisfied Customer. Uverse Not Working- Again. 9d

    Capsky21, based on posts, suspect all 4 TVs are on coax...the RG HOMEHPNA light is off.
    Try factory resetting RG, this is unplug at back of RG, depress button by power connection while plugging power cord in.

    If problem with RG this should bring it back, if problems return then flaky RG needing to be replaced.. can call or chat. To schedulereplacement via direct ship or tech visit.

    The two TVs that are working suspect either wireless using WAP or Ethernet cable connected

  • RELEVANCY SCORE 2.79

    DB:2.79:The Bate And Switched Issues dp



    I am putting this out there. I have been dealing with customer servce, the store manager, and now a memeber of the Social Media Team(whom consulted which his whole team). I am extreamly tired of the beating around the bush and just receiving apologies for the misunderstanding, and I wasn't lied to. You not disclosing the full story is still lieing to me. Misleading me is still lieing to me. The following is my last response to the Social Media Team, and it is time to just add another Thread to the endless threads of the mislead customers out there. I honestly hope that this helps fellow comsumers that are in the same boat as myself, and hope that ATT figures out how to regain the loyality of all the consumers they have hurt.

    Following is the responce toDougC

    myATT Social Media Team
    ATT Social Media Manager

    And again, don't answer my questions. Sounds and looks like everyone is avoiding the issue. I understand that you guys are sorry that this has happened, but after reading the forms online, this is not a rare occasion and situation.

    I was able to see endless pages from other customers with the whole "Bate and Switch" issues. Every one of those had no satisfying outcome. Under what I have read in majority of those, you guys lost that customer. Few of them only an ATT customers for a few years to one that was a customer for 45 years. Every one that I looked into, that loyal customer just shown how ATT did nothing but apologized for the issue. It to the point you guys have also lost this former loyal customer as well.

    All I have been hearing since the 5th of June, sorry you got lied too. We can't give you that much of a credit. We can't fix what the sales person did to you months ago. We know we promised this, but we can't keep our word. But we will back date this bill and give you $173 credit. You still owe us, even though we lied and that is still $440 difference from what we promised on the 17th. In reality, we didn't lie, just didn't tell you the whole truth.

    In all, I am still a VERY DISSATISFIED customer. You guys have lost my trust and faith in you guys taking care of us, the customer. You guys show you are there for the commission and profit, and not taking care of the consumer.

    DB:2.79:The Bate And Switched Issues dp

    Exact same problem. We were lured with an awesome plan to switch from tmobile. We were supposed to save money we arent saving anything. We want the plan we were promised.

  • RELEVANCY SCORE 2.79

    DB:2.79:How Can I Get My Replacement Phone? x1


    Duplicate post. Please see @Re: Cannot be more dissatisfied with Verizon customer service

    Message was edited by: Verizon Moderator

    DB:2.79:How Can I Get My Replacement Phone? x1

    Duplicate post. Please see @Re: Cannot be more dissatisfied with Verizon customer service

    Message was edited by: Verizon Moderator

  • RELEVANCY SCORE 2.79

    DB:2.79:Caller Display Still Not Working, Sick Of Calling Customer Services! [Edited] 9x



    Caller display was not set up automatically as you would expect. I called 02/08 and was told within 24 hours to dial *234#. This did not work, it should have been *#234#!!! So anyway after 24 hours it still did not work. I contacted online chat which seems to be a fluke that I actually got through as it's not worked ever since. So I called last night waited 15 minutes for some REMOVEDto pick up and put the phone on mute! So my problem is still not resolved. Something that should just be there and work as standard!
    One dissatisfied new customer stuck with this service for another 11 months and 7 days

    Moderated to remove offensive comment

    DB:2.79:Caller Display Still Not Working, Sick Of Calling Customer Services! [Edited] 9x

    to wait until 72 hours are up. its still saying 'sorry there is a fault'

  • RELEVANCY SCORE 2.77

    DB:2.77:How Many Lies Can One Company Tell da


    I am beyond irate and dissatisfied with verizon service and even more so with their customer service representatives, who obviously need more home training let alone on the job pointers on how to deal with customers. That being the first in a line of problems. I have been a customer now since 2013, signing up for service only because of the $300 reward I was supposed to receive within 90 days of installation. Problem is I have had service for over 90 days and still have not received my promotional gift card and I have customer service telling me that there is a delay because of an overwhelming response to the program. Clearly this is not my issue as the customer, I am unable to say my pay check is late and I am unable to pay a bill or I would not have service ~ yet verizon feels comfortable enough as a business to give me, the undervalued customer, that response? Is there not something wrong here? It is not my problem there is an overwhelming response and now as the CUSTOMER I am being inconvenienced still waiting for something that was promised to me upon signing up for service. Why does verizon feel they can push off their customer to less than mediocre service when so many other cable providers exist who would cherish my business. Secondly I was nice enough to refer my neighbor to verizon, we were told to go to share the network website so that I could get a reward for referral, we were given the run around until my neighbors service was installed just this past Thursday and then received an email stating the share your network referrals no longer exist and nothing would be done for either of us!! RIDICULOUS!!! Not only did they not state that from the beginning to allow us our own option to choose another provider that would infect give a reward but coerced is into waiting for installation before being told how they really conduct their business. I have had nothing but liars speak to me as representation of Verizon and am very unhappy as a customer. I as well as my neighbor will be canceling service and I vow to go door to door getting people to switch from verizon to a cable company that cares about our business and doesn't mislead their customers and hire foul mouthed attitude driven customer service reps who need more than etiquette training.

    DB:2.77:How Many Lies Can One Company Tell da

    Ontothenext wrote:
    I vow to go door to door getting people to switch from verizon to a cable company that cares about our business and doesn't mislead their customers and hire foul mouthed attitude driven customer service reps who need more than etiquette training.
    Yeah, good luck with that. Not sure who your local cable co is, but go look at forums dedicated to their service. Then replace FiOS with the name of your cableco and you'll be 100 percent certain to find threads and posts similar to yours. For my area, it's Comcast. For others, it's Time Warner, or Cox, or Charter, or Cablevision, etc., etc.

  • RELEVANCY SCORE 2.77

    DB:2.77:Droid Eris Problems And Needing To Change To A New Phone sf



    I have upgraded to the Droid Eris early this year around March, now at the time Verizon only had the Motorola DROId and the ERIS. I read reviews on the Eris and for the most part they were fair to good most people complained about it beingslow and freezing. So with that in mind I went to the Verizon store to upgrade mainly because my LG DARE just was going bad. I was told of the ANDROID update 2.1 that was supposed to fix a lot of the problems that the ERIS was having. My ERIS had all of those problems and then some.So I waited and waited 2.1 dropped and the phone got worse freezing issues, calls to people I didn't call, and slow performance. I read all the tips to help like app killer downloads going into "settings" and kill the running apps. But with all that this phone still kept getting the SAME problem.So I have contacted Verizon several times and of cource I get the standard "You have a 1 year warranty to replace the phone with the same phone" so after that I decided to go back to Verizon and change out the phone with another ERIS. It came within 3-5 days and I started it up and the same problems happened again. It's like I never turned in my other ERIS. This is very frustrating now I know I had 30 days to return

    my phone If I was dissatisfied, but I was led to believe that the android 2.1 update would fix my phone but it hasn't. And exchanging my phone hasn't helped either. So I am VERY DISSATISFIED with this phone! I need a solution I would like to return this phone and upgrade it to the DROID X mainly because the reviews and most customers I've talked to say that it's a better phone. I don't feel I should have to pay full retail price nor do I want to ad another line to my bill. I would like to pay the 2 year contract price of $199 with the difference taken out of my return of the ERIS. I've been a loyal customer with Verizon ever since they were CELLULAR ONE! I've never missed a bill or had a late payment. I think that I should be an acception for this because Verizon know that the ERIS is not a good phone they don't even carry it in the store anymore.

    Someone let me know something.

    VINCE BROWN

    DB:2.77:Droid Eris Problems And Needing To Change To A New Phone sf


    Try doing a hard reset on the device. Hope this helps!

    From the home screen, touch the applications tab(located in the lower-left).Touch Settings.Touch Privacy.Touch Factory data reset.Touch Reset phone.Touch Erase everything.

  • RELEVANCY SCORE 2.76

    DB:2.76:No Comcast Cable Service For Two Days!!! Service Area 33308 mm



    What is going on with Comcast cable TV??? This is the second day now with no service. I've been on hold for 10 minutes now with Comcast. They had a recording saying "problem in my service area". This is the second day w/o any cable TV. Just finally got through to a live person and was told they are 99% completed fixing the problem - maybe another hour. I wonder how long the other 1% will take. I'm extremely unhappy with Comcast since they did this upgrade - nothing but problems! Time to look for another provider.

    Service area 33308

    PS Now two hours after I was told problem was 99% fixed - still now cable TV! I'm a very dissatisfied Comcast customer!!!

    DB:2.76:No Comcast Cable Service For Two Days!!! Service Area 33308 mm


    Thanks for your offer to help but it appears as though it's a Comcast problem. I just came home from lunch and had TWO messages from Comcast on my phone saying service had been restored. I turn on TV, still no service! Another call to Comast. This time I talk to Tony and he tells me service was fixed but now there's another problem in my area. Today is the 3rd day without service! This is beyond ridiculous right now.

  • RELEVANCY SCORE 2.76

    DB:2.76:Appointment m3



    Just received a call from Comcast, regarding an appointment for June 19th that I was not aware of.

    Waited on hold for 5 minutes while the obnoxious message kept repeating. I then hung up.

    The only thing Comcast needs to do is pick up their Cable equipment. I have switched to satellite.

    Dissatisfied customer.

    DB:2.76:Appointment m3


    Every one that has said, return the equipment to your local Comcast office is correct. Get a receipt from Comcast office,record serial numbers,and keep them in a safe place for the next 120 years. Do not let a Comcast employ pick them up! I am not one of the experts here. Just a former Comcast TV cable customer.

  • RELEVANCY SCORE 2.76

    DB:2.76:Extremely Dissapointed And Dissatisfied With The Customer Service Logmein Provides ja



    I have been a customer for 5 years. I have purchased and renewed my 2 Pro licenses all those years. I used those licences occasionally for a short time on computers that needed special attention, but always freed those licenses again after a short time.

    I could have done without them as I have other means to remotely control computers at my disposal, but I kept them as a token of thankfulness for the ability LogMeIn offers to include the other computers free of charge.

    Everything was fine until this yesterday. I received a notice upon logging into my account informing me of the new policy of allowing only 10 computers free of charge. This change would take effect on the 26th of September.

    Suddenly, after clicking my aknowledgment of the notice all but 10 of my computers were greyed out!

    In order to continue I was forced (whether intentionally or not) to purchase an additional membership for 149.00 USD/year.

    I tried to resolve the issue with support and this is why I am dissatisfied. I would not mind paying more for the service - I was very happy with it - but they simply tell me (in their response to my tickets) that that is simply the way it is. In effect: live with it.

    Well I will live with it for now, but I am not sure I will live with it next year.

    In any case I thought others should know about this.

    There is another thing that annoyed me during my membership: they were always trying to sell me more of their product. I wouldn't mind this in my eMail, but NOT when I'm trying to work! I put up with the annoyance though because I was generally satisfied with their service.

    I carefully documented this whole thing with screen shots should someone want to view them.

    DB:2.76:Extremely Dissapointed And Dissatisfied With The Customer Service Logmein Provides ja


    Update: Another thing I noticed. The price for the additional(?) membership made no reference to my current purchases this year. Hence, I am essentially not sure where I stand.

    Am I to presume that the limit to 10 computers is tied to thealready paid membership and that this additional(?) membership is for the expansion from 10 'free' computers to some higher number? I haven't receivedan answeron this question/ticket either.

  • RELEVANCY SCORE 2.75

    DB:2.75:Recording Option Removed! 9z


    Many years ago when I first traded in my old analog tuner for the digital tuner which I still have, I was intensely frustrated by the digital tuner's lack of a recording feature (meaning the ability for it to automatically change to specific channels at specific times). The analog tuner's ability to do this was sorely missed. It was literally years before the digital boxes were reprogrammed to include this extremely useful feature.So imagine my disappointment to discover that this feature has now been removed following the 2008-09-30 reprogramming of the digital tuners. I was so glad when they finally added that feature and now it's been snatched away.Maybe Comcast figures that this will force my hand into getting a DVR. They're wrong if they think that. Maybe they figure that VCRs are a thing of the past. They're wrong if they think that as well.I'm now left without the ability to have the tuner change channels for me when I'm videotaping two or more programs in my absence. In my opinion, this is an infuriating step backwards in functionality and one more reason to seriously consider changing my provider of both TV and Internet.Here's hoping they reconsider this bad decision. Until then, just call me another dissatisfied customer.

    DB:2.75:Recording Option Removed! 9z


    To get this feature back, go to your local Comcast office to get a newer box, ask for aDCT 700 or a DCT 2500. They should be able to swap your box fornocharge.

    The DCT 2000has limited memory - some of these early set tops have been available for 10 years.

    http://www.comcast.com/newguide/

    8.I’m still recording programs using a VCR - does Comcast support that? Or do I need a DVR?We know some customers still use a VCR. That’s why we continue to support them. You can still hook up your VCR to your cable box and TV the way you always have. However if you want to keep using the “record” feature through the On-Screen Program Guide to set up those VCRs, you may need to exchange your existing cable box for a newer one that has that feature - at no charge! Simply stop by one of our neighborhood locations.
    Message Edited by tedtv on 11-09-2008 06:01 PM

  • RELEVANCY SCORE 2.75

    DB:2.75:Dissatisfied s3



    I went to the Verizon store this evening to upgrade my phone and sign up for a more expensive plan...but the salesman would not sell me a phone because I am not eligible to upgrade until Feb. I am not a first time upgrader. I have been a customer for more than 3 years. When a customer comes in and you refuse to sell them a product, it is not a good biz plan. I am completely dissatisfied with Verizon for a number of reasons and this just takes the cake. I am not going to upgrade in Feb. Instead, I am going to cancel my accounts altogether (and I have 4 of them) in June. I am fed up with the false advertisement and not being able to control the products and services I pay for.

    I am excited and want a more capable phone with a larger plan...but Verizon will not sell one to me. I am going to find a company that will!

    DB:2.75:Dissatisfied s3


    If you pay full price, the contract IS NOT extended. But check my earlier post about an Annual upgrade for the account owner. You will get a discounted phone, but with a new two year contract.

  • RELEVANCY SCORE 2.75

    DB:2.75:Dissatisfied With Att For The Last Time 9k



    ATT is simply a horrible company when it comes to customer service. I've been a 20-year customer and wanted to transfer my service this weekend to the new home I purchased.

    The rep told me that I must be charged for my new modem and must pay a security downpayment. Security downpayment!!!!! I just purchased a home, credit is great. Even the representative said I should not have to pay to remain a customer, so I won't. When I cancelled my wifi and land line service, nothing was done to keep my business. I called another local provider and signed up, no fees, no security downpayments. They wanted my business. Once my wireless contract is up with ATT, I will avoid this company at all costs.

    Simply awful treatment.

    DB:2.75:Dissatisfied With Att For The Last Time 9k


    Unfortunately this is true. I know I do everything I can when a customer calls in to make sure everything goes as smoothly as I can.

  • RELEVANCY SCORE 2.74

    DB:2.74:Never Buying Another Lenovo 9k


    I just found out about the GID bloatware interfering with keystrokes in games. I falsely believed that my laptop was malfunctioning a week or so ago, because I was unable to find out why this was occurring. I was not seeing any sequential numerical inputs. The keys simply weren't working. I had only just experienced it in a game I started playing. Because I don't play games on my laptop, I had not encountered this serious issue sooner.As a temporary solution, I began using my plasma TV as a monitor until I got my 'broken' laptop troubleshot. Upon seeing the image burn in on my plasma, I was forced to spend hours searching for a solution to why my keyboard wasn't working properly. I found information posted in other gaming forums about the GuardedID app by Comcast but was unable to locate it on my computer. I also knew that I had never downloaded that app or Norton Suite, which some had reported it bundled with. After further searching I found a link on page 2 of Google pointing me to the Lenovo issue. This is a year old issue, and no steps were taken to correct it.Obviously, I'm really upset that a simple bloatware issue led to this happening. I will no longer purchase Lenovo and IBM products, and I will go out of my way to discourage friends, family, and my customers from doing the same.If the average dissatisfied customer tells 14 others about their experience, I will go out of my way to tell 100. I regret having recommended your product to people in the past.

    DB:2.74:Never Buying Another Lenovo 9k

    un-installing it fixes the issue, you are aware of that, aren't you?( please, post back which model of lenovo you have )



  • RELEVANCY SCORE 2.74

    DB:2.74:Horrible Customer Service Experience mz



    I've contacted Sony Customer Service in regards to my television that had a line through the screen one morning when I went to turn it on. I did the tech support that they wanted, took the pictures and e-mailed them in. That same day, because we needed a telelvision, I went and purchased a new (sony) telelvison, like a model newer. Sony finally (after about a week) contacted us and told us that the TV needed to be replaced.

    The customer service people stated all they could do was to send us a new TV and have us send the defective one back to them. My husband and I asked them if they could just mail us a check to refund the purchase price of the TV that was defective (which happened to be the same price of the new TV we purchased as well). They refused. I am VERY dissatisfied.

    Today we ended up having to ****** it up and accept the new TV. No clue what we're going to do with it, since we have no place for it. VERY upset, dissatisfied, and I will be sure to make it known to family and friends that the customer service personnel for Sony is a joke.

    Plus, multiple times that I tried contacting Sony, the represenatives refused to put me in contact with a supervsior. Sounds really fishy, since I can call any other company and get a supervisor on the phone.

    DB:2.74:Horrible Customer Service Experience mz


    Hello darkmoonbaby,

    I apologize in behalf of Sony for not meeting your expectations, Allow me to check further regarding your concern. I will be sending you updates through a private message and will also be calling you momentarily.

    Best Regards,

    Farley

  • RELEVANCY SCORE 2.74

    DB:2.74:Dissatisfied Customer! x9



    I have been with Comcast for 4 months now, the first 3 months I was being billed twice a month, so finally I called about that and asked why I was getting chargedtwice a month for 168.74 and the lady I talked too explained in detail that its prorated (OK great I understood that, BUT WAS NEVER INFORMED OF THAT WHEN SIGNING UP) she was very nice and offered to review my account because my billed seemed high for my services, she then came across some other issues that I was promised at the time I signed up and never got any of that so sheworked it all out to were I got a better deal. After talking with her for an hour she informed me that my balance was now112.00 instead of 168.00. Well that was last Wednesday she told me that soI get online today to pay my bill, well my account says I owe 260.00 with a past due amount of 34.60, so apparently my bill that Iwas promised to be around 120.00 a month is now over 200 a month so I was LIED to again. So when I talked to someone this morningI was toldI haven't paid my bill in2 months!! Are you kidding, I've paid TWO payments TWICE a month for4 month!! I am about to cancel my service, I am TIRED of my bill always being JACKED up and messed with, and the best part is I haven't even got a bill in the mail so I can't review itand if I go online to look at it I can't, because I have to enter my "security pin" that was suppose to come in the mail but NEVER did and I was informed that, that was NEVER set up in the first placeso now I have to wait another 72 hours because they can even see if they can retrieve it. It has been NOTHING but PROBLEMS and LIES since I switched to Comcast. I am so sick of this! Why can't I just get a straight answer and someone justKEEP thier words that they promise me,

    DB:2.74:Dissatisfied Customer! x9


    I don't know why I'm being charged for a BAD CABLE BOX that they sent me! I ordered the service from Comcast and chose to SELF INSTALL (I have done this way many times before). The internet connection is good, but the TV was not showing any pictures ("to be announced"). So I called customer service. After some "troubleshooting", we decided to send an "expert" to fix my connection. He came to my house and looked at all my connections. NOTHING WAS WRONG. ALL OF THE WIRES WERE CONNECTED PROPERLY. That's what he said. So he went to get ANOTHER CABLE BOX from his van. And like magic, there was TV connection! He said I had a BAD CABLE BOX. And after that, my second month bill got CHARGED for that "SERVICE" they gave me.

    I guess that's their way of making the PEOPLE WHO CAN DO SELF INSTALLATION PAY FOR INSTALLATION SERVICES. THEY SEND YOU BAD CABLE BOXES THEN MAKE YOU REQUEST FOR AN "EXPERT" TO FIX IT. THEN PAY FOR IT ON YOUR BILLS.

    I really like the High speed connection, but this "Customer Service" they gave me is just nuts.

  • RELEVANCY SCORE 2.74

    DB:2.74:Another Dissatisfied Customer 7j


    So basicallyI got an error code 803c0088 telling me the licence for a Zune tv show is either corrupted or unavailable. I tried re-logging into xbox live and i still cant watch the stuff i payed for. The only advice microsoft seems to have is re-purchase
    it. That is called thievery. How do I get reimbursed?

    DB:2.74:Another Dissatisfied Customer 7j

    Hi mr_burble

    Thank you for posting on the forum.

    There is actually an issue in the moment with the Marketplace, affecting Season Passes.
    It seems when a new episode comes out we are unable to download or stream that video on PC or Xbox. The error you mentioned ( 803c0008 ) shows up on the Xbox and the error
    C00D11CD (C00D1077) on the PC.
    Most episodes are then fine after 36-48 hours; the issue seems to resolve itself.
    Microsoft is aware of this problem and working on resolving it.
    Can you for now leave it for a while and try again to watch it in about 2 days? If it still does not work, please contact Microsoft Support trough a chat:
    https://support.live.com/default.aspx?productkey=oepzunecfct=chatts

    Regards,
    Nicole L.

  • RELEVANCY SCORE 2.74

    DB:2.74:Poor Service mk


    I am relatively new to ATT .. When I am home I really enjoy the service. But I have noticed upon traveling within10 to 30 min outside home I have no service . Which is scary cause I carry my phone every where. And I dint want to purchase a prepaid phone from somewhere else just to have service when traveling. . Please fix your coverage area near 306 south toward Aurora NC and 43 near Vanceboro NC area just these little adjustments will make me feel a bit safer with your service and continue being a satisfied customer. .

    Thank You,
    Some what dissatisfied customer. .

    DB:2.74:Poor Service mk


    Hello, mgn3500!

    Thanks for posting. I'm sorry to hear you're having coverage issues. If you have a smartphone, you can let us know the exact location of the coverage issue by using ATT's Mark the Spot app. To learn more about the app and how to download it, click on the link below.

    ATT's Mark the Spot

    Let me know if you have any other questions or concerns.

    -Mariana

  • RELEVANCY SCORE 2.74

    DB:2.74:What A Decline In Everything That Made Skype Once Great sd


    I can't express how dissatisfied I am about the recent drop in customer support, crappy updates etc. After my number expires and my credit is used - I WILL CANCEL MY ACCOUNT WITH SKYPE!! (but that will probably not be an option, dissatisfied "customers" will just have to keep their account dormant) Why do I get the message "Call failed - no sufficient credit" when I call another Skype account and have a credit of over £ 5?? I should not be charged for calling Skype to Skype! Why do I have blocked people on my listing when I choose "All"?? Why can't I remove blocked people? (Neither via Windows laptop nor Android mobile nor Android tablet) Why do I get disconnected every 5 to 10 min? Why do I have to pay for such poor call quality, echoes, loud noise, disconnections ...? Since Skype was taken over by Microsoft it has become a dysfunctional rip off!

    DB:2.74:What A Decline In Everything That Made Skype Once Great sd

    I can't express how dissatisfied I am about the recent drop in customer support, crappy updates etc. After my number expires and my credit is used - I WILL CANCEL MY ACCOUNT WITH SKYPE!! (but that will probably not be an option, dissatisfied "customers" will just have to keep their account dormant) Why do I get the message "Call failed - no sufficient credit" when I call another Skype account and have a credit of over £ 5?? I should not be charged for calling Skype to Skype! Why do I have blocked people on my listing when I choose "All"?? Why can't I remove blocked people? (Neither via Windows laptop nor Android mobile nor Android tablet) Why do I get disconnected every 5 to 10 min? Why do I have to pay for such poor call quality, echoes, loud noise, disconnections ...? Since Skype was taken over by Microsoft it has become a dysfunctional rip off!

  • RELEVANCY SCORE 2.74

    DB:2.74:Pdf Converter Rubbish 9p



    I have just wasted 2 hours trying to get a PDF file convert to Word using Adobe converter and each time it fails miserably. It converts but in a peculiar format, one that I can't use, nothing like the PDF and you can't type onto it. I've tried all the options and I feel that I have wasted my money and I would like to know how the heck someone in England, that green and pleasant land, can talk to someone, anyone, who knows what their talking about? One very dissatisfied customer.

    DB:2.74:Pdf Converter Rubbish 9p


    Will do on site at the moment will be back on office on Friday will respond then. Ian

    Sent from my iPhone

  • RELEVANCY SCORE 2.74

    DB:2.74:Dissatisfied. Sent Old Stb This Week For New Bt T... cd



    I find it amazing how often you manage to mess up the basiscs of customer service.

    Last week, I added BT TV to my existing Infinity package (and I was previously an ADSL customer) and I received the kit this week. I went on your website the day the kit arrived (to check a couple of points on setting the box up) and imagine my disappointment when I then see a picture of a much smarter, smaller and faster new STB which looks nothing like the one I have just unpacked!

    I'm extremely miffed that I wasn't made aware when I placed my order that a new box was to be released in a couple of days, so that I could make an informed choice whether to wait before subscribing for a 12 month contract.

    Technically, I'm sure you've delivered what you contracted to, but it's a pretty galling experience as a customer. Also, your many phone system menus are another poor experience, which is why I have sent a message this way; I don't have the willpower to call up again!

    DB:2.74:Dissatisfied. Sent Old Stb This Week For New Bt T... cd


    I would like to put a thumbs up to the moderators of these forums, they have been very helpful when i have had problems.

    I would always place a feed regarding my problems and then message them direct - always get a call or a reply by e-mail no problems.

    Yes the moderators work for BT and it is BT's interest that the moderators are fair to users - remember they too are probably restricted to what they can do and offer etc.

    Please play nice peeps ;-)




    ******************************CG Over An Out******************************

  • RELEVANCY SCORE 2.73

    DB:2.73:Bad Service 7x


    I need a name,direct phone numberand/or addressto an upper level supervisor for customer service-very dissatisfied!

    DB:2.73:Bad Service 7x

    And the same thing can happen here. Unfortunatly, the issue usually gets dumped back to the locals, where the problem often originates.

  • RELEVANCY SCORE 2.73

    DB:2.73:Ps3 Connection 19


    I have just switched from Eircom to Vodafone and am having trouble with the PS3 console connection - it just won't happen. Having been told before I switched that nothing would change that the broadband/internet connection would be the same - I am not happy. We rang customer care and got no help whatsoever. We were told they could not help. Having also had to wait considerable time to receive the modem, to say we are dissatisfied with the service is the understatement of the year. Eircom wasn't perfect but at least it worked!

    DB:2.73:Ps3 Connection 19

    Did you recieve a new router when you changed over to VF? A friend of mine had similar problems, he could surf the net and he could login to the Playstation network but when it came to joining online games it simply would not work. It only happened with certain games, everything we tried failed, portforwarding, turning off the firewall altogether, etc, the only thing that worked was to change the router. 3 out 4 routers we tried would not work, the one that worked was a netgear but one that would not work was also a netgear

    I would suggest using your old modem/router (as that one worked) with VF settings.



    If you agree with this post click the "+" sign, if you disagree click the "-", a comment would be appreciated also!

  • RELEVANCY SCORE 2.73

    DB:2.73:Dissatisfied 8j



    I am very displeased with your service...three times tonight I was put on hold and then disconnected..my problem was never solved. I was on the phone for well over an hour to no satisfaction of my own....A BIG WASTE OF TIME.....

    DB:2.73:Dissatisfied 8j


    To get help, your best option is to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 2.72

    DB:2.72:Increased Internet Fees 7c



    Wow, just got off the (landline) telephone with Verizon customer service AND the Retention dept regarding my increased (without notice) Internet fee. After explaining that I'm not working and my unemployment has run out, they explained that I can't get a discount because I only have the "basic" service plan. So this equates to if I spend more money (that I don't have) to get more services (that I don't need or use) THEN I can get a discount !! DOES THAT MAKE ANY SENSE WHATSOEVER???!!! The gentleman in the Retention dept explained that Verizon doesn't allow them to give discounts any longer and his hands are tied, which I totally undestsand, but when I asked if there was anyone else I could speak to, he said no there wasn't. Now, I've worked in CS and I KNOW there is always someone else you can speak to, to resolve an issue.

    I've had Verizon service in my home for over 35 years, but the unwillingness to help out their loyal clientele in hard times is something that is hard to understand. I WILL BE LOOKING FOR ANOTHER PROVIDER, not ruling out pulling my landline out altogether, getting a cheap cell phone and going to the local Library to use the Internet for free , if I have to. Not to mention, speading the word on Facebook and anywhere else I can think of. I guess Verizon has never heard that a dissatisfied customer will tell 10 people, they they'll tell 10 people, and so on.....

    DB:2.72:Increased Internet Fees 7c


    Sorry we missed you. We hadn't heard back from you on your Private Support case.

    As always, feel free to make a new post, and we can be sure to look into your issue. If you require further assistance, let us know, so we may work together towards a resolution.

    Thanks,
    Ali Adam

  • RELEVANCY SCORE 2.72

    DB:2.72:Just Another Dissatisfied Customer. 39



    Firstly a suggestion, maybe this forum should have a specific topic for all the unfortunates out there who happen to have chosen BT to "provide" a "service". Maybe the title could be something along the lines of "It's good to talk, but it's easier not to listen to your customers". From the other posts it seems that there is something going seriously wrong at Openreach and BT Sales are completely powerless to do anything.

    My particular grievance relates to the failed transfer of an existing second line - I had simply enquired if it would be possible to move an existing line 100m or so to an outbuilding on the same site. The call to place the order went something along the lines of:

    ME: "I would like to transfer my phone to a building a 100m from my house

    BT: "No problem, we will be able to do a free transfer if you sign up to a new contract".

    ME: "but, I don't think there is an existing socket in the building"

    BT: "installation is free with a new contract"

    ME: "Well if you are sure, but if it turns out that is not possible will I be able to cancel the order and retain the number?"

    BT: "Yes you can cancel your order up to the date of installation"

    Guess what happened? A seamless, hassle free transition with a complimentary bottle of bubbly... Unfortunately not, a no show from the engineer and a very frustrated call to the Order Management Desk to be told that "we can not stop your existing line being cancelled"... Great. All this despite a call a few days prior to check that all was in order and told both verbally and by email that the the installation date was still on.

    Lied to and mislead every step of the way so far..... BT, It's good to talk.

    UPDATE: BT failed to call back as promised..

    DB:2.72:Just Another Dissatisfied Customer. 39


    Hi user1234,

    I am really sorry that you have had problems with your transfer. I'll be happy to get involved and get things back on track for you.

    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.ThxCraig




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”td-p/30"Ratings star on the left-hand side of the post.If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RELEVANCY SCORE 2.72

    DB:2.72:Dissatisfied Customer ks


    I switched to ATT after the final of this year. It was the biggest mistake EVER. I told rep that i was on a fixed income and was quoted a price if i switched to them. MISTAKE. I call in EVERY month to discuss my bill because it's always at least $60 more. If you have switched over, switch back. Their words CANNOT be trusted

    DB:2.72:Dissatisfied Customer ks

    Mspanther1 wrote:
    I switched to ATT after the final of this year. It was the biggest mistake EVER. I told rep that i was on a fixed income and was quoted a price if i switched to them. MISTAKE. I call in EVERY month to discuss my bill because it's always at least $60 more. If you have switched over, switch back. Their words CANNOT be trusted

    Click the ATT Customer Care link in my signature, send the PM, explain your problem.

    Include your account#, email address and a good phone # (land or cell) and time to contact you on.

    Check the blue PM envelope, upper right on every page, for their reply. Good luck

    Chris
    __________________________________________________________

    Please NO SD stretch-o-vision or 480 SD HD Channels
    Need Help? PM ATT Uverse Care (all service problems)
    ATT Customer Care(all other problems)
    Your Results May Vary, In My Humble Opinion
    I Call It Like I See It, Simply a U-verse user, nothing more

  • RELEVANCY SCORE 2.71

    DB:2.71:How Do I Get A Mac Number ? 73



    ok my patience has run out with Sky and their feeble / non-existent attempts to resolve my extremely low speed connection.

    So how do I go about getting a MAC number such that I can transfer my service to another hopefully more responsive provider ?

    Regards another dissatisfied soon to be ex Sky customer

    DB:2.71:How Do I Get A Mac Number ? 73


    There's an easy way to tell whether you are "fully unbundled" - ie Sky has your phoneline and broadband.

    Dial 17070 and if you get Zoe answering then you are fully unbundled and you will not get a MAC. You will need to cease the Sky service and do a "return to donor" order, which is basically get BT to take the phoneline over. At that point you can order broadband from someone else. This will take anything between days and a couple of weeks, so make sure you have other options for internet access.

    Get the BT message and you will get a MAC which should mean a fairly seamless transition.

  • RELEVANCY SCORE 2.71

    DB:2.71:Unhappy And Dissatisfied Customers 73



    Maybe we should all get together and broadcast our complaints on nation wide television news. We could band together from each state. Let me hear from you. I'm an unhappy customer from Louisiana.

    DB:2.71:Unhappy And Dissatisfied Customers 73


    Thank you for visiting the HP Support Forums. If you have feedback for HP about their products or services, please use the link below:http://welcome.hp.com/country/us/en/wwcontact_us.htmlThis is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.Thanks!

  • RELEVANCY SCORE 2.70

    DB:2.70:No Wi-Fi On Storm Ii 3j



    Hello:

    I recently purchased a BB Storm II. Wi-Fi was working fine on iy went I just started to use it, but since I signed up for the BB service excluding data (e-mail only), the Wi-Fo no longer works.When I enablethe WiFi link, the icon remains grey! Is thishow the phone was designed to work - No W-Fi without a data plan! If that is the case, that isutter rubbish! Help please!

    A dissatisfied customer!

    DB:2.70:No Wi-Fi On Storm Ii 3j


    I have the same problem with the WiFi, in the WiFi connection meniu there is the white line in the black box. The strange think is that this problem appears after I made an OS update, from 5.0.0.497 to 5.0.0.607.

    It seems this WiFi problem is a common one with the Storm II.

  • RELEVANCY SCORE 2.70

    DB:2.70:New Sp2500 pa


    Hi I just got a sp-2500 and what a pain it is. The left speaker just stops working. If you touch or unplug audio connection to system left speaker quits working. I did discover that if I uninstall the audio driver and re install the drivers that the speakers would start working again, till i bump the desk or something then it starts all over again. Very dissatisfied customer

    DB:2.70:New Sp2500 pa

    I am sorry but that is just a default email, they will normally just send the POD out and let you know if we need the old one returned but you would or should speak with our customer service they can take care of you right away and the call is toll free

  • RELEVANCY SCORE 2.70

    DB:2.70:Galaxy Stellar (Android Os) dj



    Well, it's official.

    The Samsung Galaxy Stellar that the sales staff at the Smyrna, TN store introduced, promoted and sold to me has been a non-functioning device for over twenty-four hours. Although it worked--with problems--before I took it in to the store, after they performed a factory reset, I have only been able to send/receive two phone calls. I personally have no way of knowing just how many calls that I have not received as a result of the "The mobile network will be unavailable until you restart with a valid SIM card inserted" error that I wasn't having before they ran diagnostics. (There IS a valid SIM card in the device.) But not to worry, as a solution, I have to return to the store again today, so they can give me ANOTHER "factory certified" version of the same phone.

    It's just my belief, but I've learned that sometimes the cost of a new phone, or some special consideration to a loyal customer of almost two decades will cost a company far less in the long run than the impact of a dissatisfied customer.

    DB:2.70:Galaxy Stellar (Android Os) dj


    Thanks for the advice. It appears as though we'll be trying that solution today.

  • RELEVANCY SCORE 2.70

    DB:2.70:Promised Credit For Returned Phone a8



    I've been a Verizon customer a long time and have spent a lot of money w them. My device was sent back after charged to my account and was clearly noted on the account about the credit and was then taken back!! The way I paid my bill had been built around this credit waiting to come AND now I'm being forced to make huge payments I can't afford or my phones will be turned off EVEN though every rep I've talked to since item returned referred to this credit. Broken promise will be leading me to go to another company. Very dissatisfied.

    DB:2.70:Promised Credit For Returned Phone a8







    We would never want to lose your valued business smcmurry1. I'm sorry to hear about the difficulties you encountered with your refund. We are happy to take a closer look. Please follow and DM us.

    JonathanK_VZW
    VZWSupport
    Follow Us on Twitter@VZWSupport

  • RELEVANCY SCORE 2.70

    DB:2.70:Multiple Lg-Revolution Issues!!!!! cp



    I've had the Revolution since it came out last May and I'm on my third one. Then over the course of the past few months I've experienced ALL of the problems described above and below in this subject. Forced closes, phone reboots (periodically shuts down) when I am in the middle of a task, slow/sluggish performance when multi-tasking or even just bringing up the phone app to dial a number. At times my home screen will be blank and will take forever to reload the widgets and icons. The phone has ran a temp of up to 115 degrees at times. Also, sometimes a call comes in and the screen stays on whatever I'm working on or will go blank with just the notification light on and just vibrate. I hear the phone ringing but there is no prompt to answer the call and it's not until the call is missed that I can see who's call i missed!!! The phone's lights below the screen will remain illuminated (off charger) or will flash off and on for long periods of time while sitting idle. Last month I exchanged the phone for another one because of these problems at Rancho Bernardo store. The SAME problems persist. I've done hard resets, cleared app caches, uninstalled and reinstalled apps. You name it. Most of the time the phone is just unresponsive and I have no choice but to pull the battery. Im at the point now where I'm trying to run a minimal app config to try to determine if there is a specific app that is causing this. It is getting frustrating calling into customer service and having to visit stores for some type of resolution and the only solution is we will overnight you another phone. I'm and totally dissatisfied with it. I'd like to transfer into another Android phone if I may. What would you recommend?

    DB:2.70:Multiple Lg-Revolution Issues!!!!! cp


    My Revolution has several technical problems as well!

    I don't receive all of my text messages (will get "1/2" but not the "2/2" part)Phone will suddenly resetApplication is slow to initiatewhen looking-up contacts or checking email

    Other problems/feature issues:
    You can't set the system time to stay certain time (auto adjusts for the time zone you're in)Forced to use LG-specific apps like Facebook for LG ( the Contacts can't be edited either
    I think the Verizon store might have had a sales promo for LG phones for all the sales reps that day because they really pushed the LG Revolution on me. Good for them for the sales credit. Bad for me as a customer!

  • RELEVANCY SCORE 2.70

    DB:2.70:Dissatisfied With Billing Call Center Customer Service c9



    I have been a comcast customer for three years now. I needed to make payment arrangements on my account. I called the 877-824-2288 and spoke a representative by the name of Megan her operator ID # G83. She advised me that comcast no longer made payment arrangements. I polite, but a little frustrated because in the three years of service with comcast, I never had such a challenge when calling in to make arrangements. I did mention that I was not satisfied with her service, and I ended our call. I called back and got another representative who provided me with the assistance I needed.

    My concern is that Megan may need further training. I think I would have been better serviced if she told me that she was unable to help me and she would direct me to someone who could. Whatever the case maybe for Megan, I feel her customer service should be addressed.

    DB:2.70:Dissatisfied With Billing Call Center Customer Service c9


    For me in Pittsburgh, PA, Comcast doesn't do payment arrangements. They can do post dated payments for up to 5 business days, but that's it. Anything more than that you're SOL. Best to pay the bill on time anyway to avoid those late/reactivation/conveniencefees in the first place.

  • RELEVANCY SCORE 2.70

    DB:2.70:5 Lines, 4 Years, And About To Leave...Thanks Verizon! -Signed: Typical Unimportant $300/Mo. Client mz



    I understand that the best overall coverage is probably with Verizon. However, the competitors are narrowing the coverage gap daily.

    A word to the wise to VZW execs: (Even though it's just from another unimportant client spending hundreds of monthly dollars with Verizon)

    ***Listen to your customers - Even if they are just a bunch of peons, they still pay your bloated salaries

    A) Bring the newest devices to the table in a timely manner!

    B) Allow new contracts with "grandfathered" clients to keep unlimited data...the Netflix bandwidth argument will only get you so far with your highly "self touted" 4G network!

    C) Quit forcing Undesirable "Plans" down the throats of your loyal customers or, like me, they will consider taking their business elsewhere

    D) Realize that the coverage gap between you and the competition is being narrowed daily, and pushing it as your #1 selling point will soon backfire!

    E) Your Customer Service Reps are good people who, if you take a TRULY anonymous poll, would likely state that the VAST majority of their time is spent on Customer Retention, trying to put out fires for which YOU all are responsible, but refuse to acknowledge.

    F) The Grumbling that you feel and hear is from your increasingly dissatisfied clientele base...NOT your stomachs.

    Until you start to realize that MANY of your clients are getting anywhere from DISCOURAGED to downright ****** OFF, you will see decreases in both individual and commercial clients AND REVENUES!

    -Insignificant Client

    profanity removed

    Message was edited by: Verizon Moderator

    DB:2.70:5 Lines, 4 Years, And About To Leave...Thanks Verizon! -Signed: Typical Unimportant $300/Mo. Client mz


    Horses 547 wrote:

    There are a few disgruntled customers who are leaving, but their churn rate is still the lowest in the industry.

    None of what you are saying or predicting seems to be happening. Only time will tell. I certainly would not use stock price as an indicator of anything.

    A) Honestly those customers are more trouble than the few $$ Verizon makes on them.

    B) Yep. I've been reading predictions of this exoflood of customers and predictions of no new customers coming for nearly a year. 3 straight quarters have disprove those predictions. So when is it going to start? Between July 1st 2012 and March 31st 2013 nearly 40% of Verizon customers contracts would have ended and they would be free to leave without an ETF. Only about 3% have. So 92% of those that COULD leave, didn't. And MORE new customers came to Verizon than went to att, t-mobile and Sprint COMBINED. If pricing and plans are so bad how do you explain these numbers?

  • RELEVANCY SCORE 2.70

    DB:2.70:Another Dissatisfied Customer zp



    Purchased a Pavillion dv9910us/dv9700 entertainment laptop and registered it and everything else and like alot of others it fried just after warrenty expired. Not asking for the world but i did spend GOOD money on this model and now after storing it and purchasing other laptops I find HP has not offered to bac up their product even with all the online info gathered about the problems that they have sold to the public. I would like to return it and have it FIXED with a 2 year warrenty or replaced with an equiflant model. Not much to ask because I know the way I work if my customer isn't satisfied I try to remedy the mistakes made,not ignore them like HP has been doing. PLEASE RESPOND WITH A PROPER SOLUTION ASAP

    DB:2.70:Another Dissatisfied Customer zp


    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlIf you have other questions and concerns about using the forum, please feel free to send me a private message.

  • RELEVANCY SCORE 2.70

    DB:2.70:How Has Ebay And Paypal Remained In Buisness For So Long? A Total Mystery I Assure You! cj



    Paypal hasn't a clue as to how to take care of its customers.

    For example, if an EBay purchase is made through Paypal and the purchase is defective and needs to be returned to the seller to receive a refund then the seller should be responsible for the return shipping. After all, the seller charged the byer to ship it in the first place.

    Paypal's problem resolution is impersonal. cumbersome, and quite frankly, it just plain doesn't work. It grossly misses the mark.

    I will never use Paypal again nor will I ever make another EBay purchase. This whole experience has been a buyer's nightmare. Color me extremely dissatisfied and, more importantly, I am now a former Paypal and EBay customer.

  • RELEVANCY SCORE 2.69

    DB:2.69:Samsung Galaxy Ace Which Isnt... 1z



    Hi all,just wanting to vent a little and perhaps seek a way to go with this.

    Problem,last xmas I bought 3 new phones on renewal of contract,one nokia for myself,one iphone5 for eldest daughter and one samsung galaxy ace for the wife.

    All working well until summer last when wifes samsung would not receive texts and message on phone said "internal memory full" (it wasnt).Took it to the o2 shop,guy looked at it and said it had to be sent away and will take 2 weeks. off it went and 4 weeks later she got it back,worked for 3 days then same problem.

    Back to shop another guy looked at it and said "ah yes easy fix just needs factory reset" all her stuff on phone needed backed up and then he reset it and it worked.lasted a week and same problem,back to shop reset,another few days,yet again,in total back to shop 5 times and factory once and today again its quit.

    As the account holder I went onto chat with o2 and explained all this plus fact its a 28 mile round trip each time to the shop and wife needs the text bit of the phone for her work to receive messages from clients.I told the guy on chat all of this and that I believe o2 should now replace the phone after so many tries at repairing it but he categorically refused,I then asked could he give me a number of a supervisor to call and again he refused,so there it is,one very dissatisfied customer indeed,the contracts for all 3 of the phones I bought last xmas end in 5 weeks time and you can guess where I wont be going to renew.







    Solved!
    Go to Solution.

    DB:2.69:Samsung Galaxy Ace Which Isnt... 1z

    Christmas is closing in fast. Time to treat her to a bigger capacity phone. This has always been a problem with this particular model range.



    O2 Apps | O2 Open | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | TU Go | Unlock Phone | InsuranceSamsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013,

  • RELEVANCY SCORE 2.69

    DB:2.69:Another Dissatisfied Customer kj



    Here is the story, last December, a month prior to my contract ending with xfinity, I contacted them

    first before any other company to see what new offers they could provide being I was not a new customer and my contract was up, but I was indeed satisfied with their tv and internet service,

    they could not provide me with no new deals at the moment was the result of that phone call.

    Next day I contacted Dish and got set up with their tv service, free ipad2 and paying a little bit

    less than what I would have been had I kept xfinity for both tv and internet; later that day I called

    xfinity to cancel my service, and guess what!? all the offers in the world came raining to me, I

    could had kept my tv and internet for as low as $67.95 or something like that, at the end of my contract

    I was going to be paying over $150!!!, but it was too late, I was not gonna partake in their scam and

    horrible customer service, I would rather pay Dish their share and unfortunately for my internet

    needs I have to keep xfinity until something similar comes out to the market, than accept xfinity's new

    great offer now that i decided to cancel half their service (what a joke you guys are about treating customers!).

    Then my next problem arose, around the same time in December, after I called to cancel a few days later my internet started to be a little faulty, especially for online gaming, up until that point I have never

    had any problems playing, so they sent a technician (who I ended up being charged $60 for his "gracious visit") and he did not solve a thing, he came in and looked at things, and suggested

    to get a new router and modem, bunch of non sense, stuff doesnt just work fine for two+ years and all

    of the sudden is not good anymore unless its completely broke.

    So I called to complaint about the $60 charge I received for nothing and they deliberated over it and on my next bill it was still there, saying I didnt have enough proof and they couldnt do anything about it, after I spoke with a manager I got deducted $20 out of the $60 charge, this was back in late February, Its April

    7th, I have already paid two billing cycles since then and that $20 credit still has not shown, I have not paid for it either, but just now I called and it results that the credit was offered but they didnt approve it! the rep submitted it again and I guess we shall see what happens now!

    none the least Im one helluvah dissastisfied customer and the minute a competitive internet providor

    comes up I will be leaving xfinity all together, I actually think Dish might have just improved their internet service a little bit, worth a shot to check!

    regards,

    Adam Rivera

    acct# end in 549

    DB:2.69:Another Dissatisfied Customer kj


    Here is the story, last December, a month prior to my contract ending with xfinity, I contacted them

    first before any other company to see what new offers they could provide being I was not a new customer and my contract was up, but I was indeed satisfied with their tv and internet service,

    they could not provide me with no new deals at the moment was the result of that phone call.

    Next day I contacted Dish and got set up with their tv service, free ipad2 and paying a little bit

    less than what I would have been had I kept xfinity for both tv and internet; later that day I called

    xfinity to cancel my service, and guess what!? all the offers in the world came raining to me, I

    could had kept my tv and internet for as low as $67.95 or something like that, at the end of my contract

    I was going to be paying over $150!!!, but it was too late, I was not gonna partake in their scam and

    horrible customer service, I would rather pay Dish their share and unfortunately for my internet

    needs I have to keep xfinity until something similar comes out to the market, than accept xfinity's new

    great offer now that i decided to cancel half their service (what a joke you guys are about treating customers!).

    Then my next problem arose, around the same time in December, after I called to cancel a few days later my internet started to be a little faulty, especially for online gaming, up until that point I have never

    had any problems playing, so they sent a technician (who I ended up being charged $60 for his "gracious visit") and he did not solve a thing, he came in and looked at things, and suggested

    to get a new router and modem, bunch of non sense, stuff doesnt just work fine for two+ years and all

    of the sudden is not good anymore unless its completely broke.

    So I called to complaint about the $60 charge I received for nothing and they deliberated over it and on my next bill it was still there, saying I didnt have enough proof and they couldnt do anything about it, after I spoke with a manager I got deducted $20 out of the $60 charge, this was back in late February, Its April

    7th, I have already paid two billing cycles since then and that $20 credit still has not shown, I have not paid for it either, but just now I called and it results that the credit was offered but they didnt approve it! the rep submitted it again and I guess we shall see what happens now!

    none the least Im one helluvah dissastisfied customer and the minute a competitive internet providor

    comes up I will be leaving xfinity all together, I actually think Dish might have just improved their internet service a little bit, worth a shot to check!

    regards,

    Adam Rivera

    acct# end in 549

  • RELEVANCY SCORE 2.69

    DB:2.69:Worst Customer Service Ever sc



    So dissatisfied by the poor customer service. I am not alone because when I ask for a supervisor they are too overloaded with calls to assist me. 2 days of waiting for "someone will call you back within 45 minutes"- NEVER should have upgraded.

    HORRIBLE

  • RELEVANCY SCORE 2.69

    DB:2.69:Beyond Dissatisfied... a7



    Several weeks ago, we got a call from a Comcast representative offering us a triple play plan that would reduce our bill by $15/month and they were going to send us a new modem. It sounded good so we said yes.

    The modem arrived, we installed it and called to activate it. That process went pretty quickly, but we then asked to confirm the new monthly charge. Lo and behold it was $11 more each month AND there was a $10 activation charge for the new modem.

    When we asked to speak with a supervisor, we were transferred to someone who was not empowered to talk to us about other plans or combinations that would reduce our bill. He was also unable to help us cancel our service because evidently the office that takes care of escalations and cancellations is not open on the weekend. AND, we were told his supervisor didn't accept calls from dissatisfied customers. AND he couldn't tell us about other products because he was only authorized to speak with us about triple play.

    I cannot believe that a company offering 24/7 customer service cannot find a supervisor at 8pm on a Saturday night to help us resolve this situation. This whole process of speaking with three different representatives (after the tech people to activate the modem) took well over an hour.

    We are prepared to cancel our service if we can't find some satisfaction. Adding insult to injury, there is no way to find on the website what individual services and/or double/triple play packages are available and what they cost. The last thing I want to do is trust another Comcast representative on the phone when they tell me what options I have.

  • RELEVANCY SCORE 2.69

    DB:2.69:Touch Screen Not Working On Xps12 s1



    Ive buyed a new XPS12 convertible ultrabook, when Ive received the PC, the LCD not working, then has been replaced the LCD, but after that the LCD working in proper manner, but the Touch screen not running (date 17 of jan 2013) since this time the Technical support can not be able to solve this problem, first istance said there was some firmware version problem, they replace another time the LCD, but not solve the problem.

    Today 34 day after receiving the payed ultrabook no answer has been provided, the only solution is to receive a new XPS12 but DELL need anoter 50 day to try to send me another PC.

    dissatisfied customer

    DB:2.69:Touch Screen Not Working On Xps12 s1


    Hi,

    Please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

    Thanks and Regards
    Sandeep P
    #iworkfordell

  • RELEVANCY SCORE 2.69

    DB:2.69:Uneccessary Bill Increase p9



    I am trying to understand why my bill keeps increasing even after my promotion has ended. I went from $153 to $176 and now most recently $208. This is rediculous! That is a $32 increase. How can you just go up in such a large quantity? That is a massive increase. AND no warning. I understand small increases $5 dollars here or $4 dollars there. BUT a wopping $32 dollars all at once. This really stinks. I am a very dissatisfied customer. You know you would feel the same way if this were your bill!!!! Thanks for nothing Comcast!!!!!

    DB:2.69:Uneccessary Bill Increase p9


    You can control that bill. We've done it and now get great entertainment as well as internet from Comcast for less that $50/month. Here's my review...

    http://www.dslreports.com/comment/1579/87352

  • RELEVANCY SCORE 2.69

    DB:2.69:Changes To Weatherscan Channel Not Acceptable 9s



    As of 2/5/2015, Comcast is no longer showing my local forecast on the Weather Scan channel 101. I live in Souderton, Pa. and they are now showing Bensalem, Pa. on my channel 101. I have contact The Weather Channel and have talked to a knowledgeable person and they stated that it is Comcast that has reconfigured their servers to request that this change. The Weather Channel only provides the weather forecast that is requested by Comcast. Thusly, I can no longer get my local weather forecast. The city of Bensalem is 40 miles away and in another county in Pennsylvania. I am totally dissatisfied with this change. Comcaste just put up the price of my bill in January and now has taken away my ability to get my local weather forecast. If this cannot be changed, I will be forced to cancel services with Comcast and go elsewhere for my services. Comcast did this change to the normal Weather channel and blamed it on changing to HD. Since channel 101 is not an HD channel, there is no excuse for having to make this change. Please reverse these changes. Any excuse is not acceptable. We customers need to stick together and force Comcast to be customer oriented and not make changes that we do not want.

    DB:2.69:Changes To Weatherscan Channel Not Acceptable 9s


    The change is permanent. It was done by the weather channel, not comcast.

  • RELEVANCY SCORE 2.68

    DB:2.68:Hung Up On By Customer Service pc


    I just spent over 70 minutes on the phone with customer service, spoke with 4 different people to get hung up on because she couldn't answer my question of getting a better rate. I've been a loyal customer for well over 5+years and I'm just looking for better deal! This definitely lets me know I'm not appreciated as acustomer. My issue still isn't resolved and I feel like they were just playing games with me instead of just being upfront with me. I'm seriously considering canceling my service. I can get better rates with other providers. I don't need to spend my money where I get hung up on by customer service reps that are supposedly helping me but when I ask a question that you don't know how to answer your solution is to hang up on me! What would they do if they were face to face with the customer? Walk away and never come back? I'm very dissatisfied with the level of service I received today on the phone.

    DB:2.68:Hung Up On By Customer Service pc

    Thanks for that info. I didn't know there was an email address where I could send that too. I appreciate it! And you're right, nothing was done on here about it. No one ever responded.

  • RELEVANCY SCORE 2.68

    DB:2.68:Really Dissatisfied With Your Dealer In Bahrain Mcc/Future xf



    I bought xperia Z1 and unfortunately after 8 monthes it falls down and screen broked.

    the issue when i go to dealer for maintenance they said as it is under warranty you can pay and got another mobile. when i ask how much to pay there were no rules, one agent told me 110BD another one told me it is 100BD, last one told me it is 95BD! really it was shoking! there is no rules for estimation? then I pay 95BD and changed the mobile.

    I got another Z1 but with difference between old and new devices, the most important difference is that I cant search networks in the new device if i am using mobile data! some times i am downloading and the coverege is not good so I want to switch from 2g to 4g but i have to restart download!

    screen has a lot of problems, most of the time when I am pressing an icon, another icon pressed, pressing letter another letter pressed, i have to lock and unlock screen so i can use the phone.

    camera was always showing "camera is not available", now most of the time camera got stucked when capturing any photo, Again I have to lock and unlock screen to use the phone, to use the camera I have to restart the phone.

    Yesterday I just dropped that phone to the dealer.. agent said there is slightly bent in of the phone!it is fine if you have any mesurment tool proofs it is bent, but he is saying I can see it is bent where I cant see that bent!

    I am sony user, Most appliences in my home are sony, all my mobiles were sony but really I never expect the way that your dealer treat your customer, really where happy with the old dealer in Bahrain fakhroo

    just for your reference, my first z1 mobile mensioned above serial number is

    DB:2.68:Really Dissatisfied With Your Dealer In Bahrain Mcc/Future xf


    Try dling internet options on networks thats how my Z1 worked i though that my mobiledata was broken I forgot what its called i think internet settings

    You can find it in the settings and its in the bottom the last one on the network settings

  • RELEVANCY SCORE 2.68

    DB:2.68:Replacement Home Hub 5 And Renewal Of Contract pj



    I am in the process of having various faults with my BT Inifinty corrected. An engineer came out to my property yesterday and repaired a fault on the line, but he also said that my BT Home Hub 5 is faulty and needs replacing. The hub is still within the contract/warranty (expires in January 2015) and customer services are sending a new hub out in the post today. Does anyone know if replacing the faulty hub "renews" the contract? I hope it doesn't, because I want to change to another service provider in January when the contract is supposed to end, because I have been completely dissatisfied with the infinity speed, bt customer service etc. Does anyone know?

    DB:2.68:Replacement Home Hub 5 And Renewal Of Contract pj


    if hub is faulty then replacement won't start a new contract




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  • RELEVANCY SCORE 2.68

    DB:2.68:Appalling And Damaging Customer Service as


    This is a message I've just sent. Will follow up with what happens.It is unconceivable that paying customers are treated so badly.O2's Customer Service's mistakes have already uselessly costed mea lot of time and will likely cost me more time and more money. Iam likely going to lose all my contacts, extremely important phonecalls I'm due to receive in these coming days, and to pay a month'scontract for a SIM card I won't be able to use.All of this for their utter incompetence.==============================================================================================On 3rd Dec I called to close (not renew) my monthly contract, due to expire on 13th Jan.I asked to be left with this number, as I wanted to continue using it with Pay as you go.I asked and I was confirmed that the switch to the PAYG SIM would happen on 31st Dec.On 7th Dec I received a text from you saying the switch will happen on 10th Dec.I don't want this, I'm not ready yet, I want this on 31st Dec as agreed in my call with you.I don't want to pay for both PAYG and for a contract SIM I won't be able to use anymore.I haven't received the new SIM card yet: how can you give such a short notice anyway?You switch my contract SIM three weeks too early, and only give me three days' notice!I haven't saved my contacts, and your stupid Bluebook doesn't even work with the iPhone!Today I have received yet another text from you saying the switch will happen tomorrow.Yesterday and today I spent about 2 hours with you without sorting out anything at all.You haven't even been able to tell me if, once you switch me over to the PAYG SIM card before the contract's expiry date, I will still have to pay for the contract until its end!If you indeed switch my contract SIM off tomorrow, as soon as I receive the PAYG SIM card, I will just chuck it in a toilet, and never use it.The customer service you provided me so far is abysmal, appalling, and laughable.Name Surname



    A totally dissatisfied O2 customer.

    DB:2.68:Appalling And Damaging Customer Service as

    mail sent to mycare ,O2 Select Service In the last bill of 25/01/2010 you amended my "tariff" by discounting£4.80 from the original (WRONG) £79.40 on the bill of 04/01/2010.My monthly net tariff of 29.79, was regularly paid until 03/01/2010.For the period 04/01/2010 - 31/01/2010 (or 03/02/2010) the tariffcharge should be as usual, that is maximum £29.79 net.Please amend this bill properly.==================================================================



    A totally dissatisfied O2 customer.

  • RELEVANCY SCORE 2.66

    DB:2.66:Search, Filter And Manage Customers In Crm 7c



    I have a potential new client who is dissatisfied with the customer CRM. The client's company sends out 100,000 email per month and he needs to be able to select a set of customers from his customer database. Among the client's requests, he also wants to bulk edit (not just bulk delete) customer records, do multi-criteria / SQL-style searches, and search across multiple fields.

    Does anyone know if there is a way to customize and expand the filtering and searching criteria in BC's CRM? Or at the very least, accomplish what this client wants to do by some other means (i.e. tying in some external system)?

    DB:2.66:Search, Filter And Manage Customers In Crm 7c


    Thanks, Dave. I'll try to look through the reports using another client's site, where data exists.

    I believe the potential client is looking for a "pure" solution, rather than a work-around. In other words, he's expecting to have a database look and feel.

    Any other input on this topic would be appreciated.

  • RELEVANCY SCORE 2.66

    DB:2.66:Dissatisfied With E-Gift Card Promo sm



    I have been a Dell customer for many years. My husband and I both have Dell computers, as well as both of our sons. We have purchased cameras, camcorders, and replacement parts from Dell. We have always been satisfied with Dells customer service until recently.

    I purchased three cell phones from dell December 9, 2012, in order to receive the free e-gift cards for $100 each, it was a great promotion, so I thought. I waited months to receive notification of the cards prior to calling Dell to get the gift card information in April. Once I finally received the card information I ask the representative if I can use the cards whenever and was told that I could. But, that obviously is not the case.

    I have been transferred from department to department by every representative, just trying to pass me along because they do not know how to handle the problem. I was eventually told that the gift cards, the reason I ordered the phones from Dell initially, are expired and cannot be reinstated. I was informed that the person that sent the information in April did a reinstatement at that time, without explaining anything to me, and therefore another reinstatement will not be possible.

    So, after days of calling being transferred repeatedly I am now stuck with three invalid gift cards. My familys relationship with Dell is now finished. I will no longer make purchases from Dell and I will advise all other people who ask not to do business with Dell because their customer service is no longer there to actually service the customer.

    No Longer A Loyal Customer,

    Wykeenia Austin

    DB:2.66:Dissatisfied With E-Gift Card Promo sm


    Hi Wykeenia,

    Thanks for posting your comments and bringing this to our notice. Seems like youve had a tough time with our support but Im glad that youre giving us a chance to make things right. Please be informed that all Gift/promotional cards have an expiry or valid-thru date after which the cards expire.

    Since the gift cards were re-instated earlier I doubt we can do that again. However, let to see if there is anything that I can do for you. Please provide the order number of the phones, customer number and country of purchase through Private message. While I cannot make any promises, I will certainly try my best to help. Its genuinely sad to lose a long time, loyal customer, no matter the reason.

    To send a Private message, click my Dell-User name and click Send a Private Message.

  • RELEVANCY SCORE 2.65

    DB:2.65:Bein Sport Play 88



    Why is COMCAST not part of the list of providers forbeIN Sport Play?? Please add so that customers can watch online!!

    Thank you!!

    Dissatisfied Customer

    DB:2.65:Bein Sport Play 88

    Comcast add foxsports 2, beinsportplay streaming and you'll increase your profits. So many more people would sign up for the sports and entertainment package. Come on do not just take our money, give us what we want

  • RELEVANCY SCORE 2.64

    DB:2.64:Droid 2 Global Issues zm



    I am on my second phone in 7 months and am becoming extremely frustrated. The phone continues to randomly reboot. I am very dissatisfied with this product and would like to exchange it for another model. It seems, after much research that this phone is just simplya problem device. I really like Verizon but am frustrated at the price I have to pay when my hardware doesn't operate correctly. Any advise?

    DB:2.64:Droid 2 Global Issues zm


    I am on my second phone in 7 months and am becoming extremely frustrated. The phone continues to randomly reboot. I am very dissatisfied with this product and would like to exchange it for another model. It seems, after much research that this phone is just simplya problem device. I really like Verizon but am frustrated at the price I have to pay when my hardware doesn't operate correctly. Any advise?

  • RELEVANCY SCORE 2.64

    DB:2.64:Completely Dissatisfied. 7a



    Firstly, I find it interesting (although not surprising) that I had to add a number onto the login name "Dissatisfied" because it has been used numerous times.

    I was hoping to lower my $56/month internet fee for 25Mbps Performance service. I was directed to a promotional screen that, in the end, did not apply to me. It made it sound like I could lower my current internet fee, but was only for existing customers that did not have internet service through Comcast. I was offered a solution of lowering my bill by lowering my internet speed. However, the speeds were slower and were $10/month more expensive than DSL in my area, even at CenturyLink's regular (non-promotional) price.

    When I tried to give this feedback on the survey at the end of my "Customer Service" chat session, I received an error message from the Comcast site. This technology company has become laughable and has been for a long time. We have been Comcast customers at multiple addresses for nearly 20 years and have become very dissatisfied with the cost when compared to other options, and will look to another provider.

    DB:2.64:Completely Dissatisfied. 7a


    Firstly, I find it interesting (although not surprising) that I had to add a number onto the login name "Dissatisfied" because it has been used numerous times.

    I was hoping to lower my $56/month internet fee for 25Mbps Performance service. I was directed to a promotional screen that, in the end, did not apply to me. It made it sound like I could lower my current internet fee, but was only for existing customers that did not have internet service through Comcast. I was offered a solution of lowering my bill by lowering my internet speed. However, the speeds were slower and were $10/month more expensive than DSL in my area, even at CenturyLink's regular (non-promotional) price.

    When I tried to give this feedback on the survey at the end of my "Customer Service" chat session, I received an error message from the Comcast site. This technology company has become laughable and has been for a long time. We have been Comcast customers at multiple addresses for nearly 20 years and have become very dissatisfied with the cost when compared to other options, and will look to another provider.

  • RELEVANCY SCORE 2.64

    DB:2.64:Battery For Xps xs



    Hi, Im really ticked that my XPS laptop is telling me that I have to replace the battery, not even 2 years into the deal. Im still paying for this. Its just not fair. My previous computer with Dell has not given me this problem. I am a very dissatisfied customer and feel as though Dell is cheaping out.

    Eileen

    DB:2.64:Battery For Xps xs


    Hi Kiran:

    Thanks for responding. I did not realize there was a suggested list to care for batteries however it makes sense.I didnt have the battery problem with my previous laptop and dont remember doing anything in particular. I have copied the link you sent and I will follow the instructions when I receive my new battery. Again, thanks for your time.

    Eileen

  • RELEVANCY SCORE 2.64

    DB:2.64:Dell Support And Customer Service So Bad I Had To Contact Bbb.. pk



    Just fired this mess off to BBB, lets see what happens?

     
    I am continuously upset with DELL, it is October and my issue from August 14th has still not been rectified, I have spent hours with customer service, I have had a tech come over to my house TWICE, both times requiring me to take time off of work and I even sent a complaint to corporate. I HAVE STILL NOT BEEN TAKEN CARE OF AS I WAS TOLD I WOULD BE! On September 10th I send this message to DELL:
     I am very dissatisfied with my purchase from DELL. Originally I was lied to about what my DELL XPS 420 order contained by the sales rep. I was told my system included a card reader with Bluetooth but it did not. I was told by customer service that I could not be compensated by customer service. I had major hardware failures within the first week of ownership and had to format and do 3 system recoveries to get my computer functioning. I had to have my DVD RW drive replaced because it was malfunctioning and dell sent out a tech with a DVD ROM drive! Not a DVD RW! It is disappointing that dell tried to short change me there. I caught it because I am relatively computer savvy. I had to order a Multi Media card reader with Bluetooth because I was misled upon my original order and found out my computer did not come with one. Upon receipt of my card reader I realized it was sent WITHOUT A CONNECTOR CABLE! I WAS NOT ADVISED I NEEDED TO PURCHASE ONE! I had to wait another week and pay an additional $10 to get a cable! When I received my cable I could not get the card reader to install the driver! I had to spend two hours on the phone and had another appointment for a tech to come out. THE TECH REPLACED MY CARD READER WITH A CHEAPER CARD READER THAT DID NOT HAVE BLUE TOOTH! I WAS SHORT CHANGED BY DELL AGAIN! I caught it again and demanded a new card reader be sent. I have this new card reader and it has the same driver problems as the first one did. I was told I need to reformat AGAIN by the dell rep after being on the phone for another two hours. I am very dissatisfied with my product purchase and am more dissatisfied with dells service, replacing my parts TWICE with lesser cheaper parts than I originally paid for. Now I have to back up my computer and reformat (at least a 4 hour chore) for the sake of a card reader possibly being able to be installed. I AM NOT HAPPY!
     I was contacted by XXX XXX from corporate and was assured the mistakes made by DELL would be corrected and that I would be taken care of I was contacted the next day by XXX  and he was short and rude with me. He would call me back at times I was unavailable to work on my computer even though I had given him my availability schedule 3 times. He spoke to me like my case was a burden to him and the last time I spoke with him on a Friday, he told me he would call me back Saturday to work with me on my computer, instead I got an email from him saying he CLOSED MY CASE!
     I emailed him back to NOT close my case as NONE of my ISSUES WITH DELL have been RESOLVED! I was very angry with him that he closed my case; I also asked in my email that he forward my email to a supervisor as I was clearly dissatisfied with his service!
    I NEVER RECEIVED A RESPONSE!
    I left work early and called last Monday September 22nd at 3:20pm and left a DETAILED message regarding my contact information and that I needed a call back regarding my issue.
    I NEVER RECEIVED A CALL BACK!
    I have a poorly performing product, I have been misled and have wasted extraordinary amounts of time getting a product I paid a lot of money for to function. I further contacted customer service and management no-longer responds to my e-mails or just tells me to call tech support again. I am not getting any resolutions or compensations. Please help BBB!

     

  • RELEVANCY SCORE 2.64

    DB:2.64:Seamless Home Move With Broadband From Another Pro... 19



    Allow me to rant.

    I'm moving home.

    BT provide my landline phone. O2 provide my broadband.

    I want to move my landline and my broadband and have them up and running the day I move in.

    To arrange the broadband move, O2 need a LORN (Linking Order Reference Number) from BT.

    The LORN number doesn't become active until the day the landline is moved (according to the most recent BT help rep. I spoke to).

    O2 need 5 working days from the day the LORN number becomes active, to switch the broadband.

    So, apparently I can't move my phone and broadband seamlessly from one home to another.

    O2 say they can't do anything, it's BT's problem. BT help say they can't do anything, it's BT Openreach's problem.

    Oh, but I can't talk to Openreach because they're not a retail company, and BT help can't talk to Openreach on my behalf because ... well, I don't know why; they just can't.

    Don't people want to do this kind of move every day?

    I've been dissatisfied with O2 for a while, mainly due to continually dropped connections, but I haven't switched providers because my preferred alternative, Plusnet, definitely couldn't take over seamlessly from O2 during a landline move.

    If I'm going to be without broadband for a week or so in my new home, which it looks as though I will be, I may as well now switch to Plusnet, and whilst I'm switching, I may as well get my landline from them as well, since they offer such a good package.

    So, BT's inability to activate a LORN number has lost them a customer.

    The combined total of 2 hours on BT and O2 help lines during the past week played a part, too.

    Thanks for indulging me.

    DB:2.64:Seamless Home Move With Broadband From Another Pro... 19

    Hi You have as such not left the BT Group as the line is still owned and maintained by openreach and Plusnet is a BT group company



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 2.64

    DB:2.64:Poor Follow Up From Customer Service 8z



    Customer Service has very poor follow up. Multiple times I have called with phone not properly working and the initial person was not able to help. After an hour of being on the phone with him he said he would have to have someone else call me back. About 6 months later I called back and this time I waited until they could get me to the right person, but it took another hour plus, however, this time they helped.

    The thing that brings me to this comment however is the fact that I called last month when I noticed my usage was going over and tried to get them to up my usage plan. The customer service lady said that because the billing cycle was closed they could not. I know they have done this before and why I went over my minutes when within the prior year I did not even come close baffled me. We discussed the issue with no resolution and finally I just hung up on her. She called right back and said that she emailed her supervisory and that her supervisor will be getting back with me. Yep, you guessed it, no follow up from supervisor. Bill went through, I paid a ridiculous amount for overage and have become a very dissatisfied Verizon customer. Trapped now that I have new phone, but in 2 years I will be gone from Verizon after being with them for over 10+ years. Guess sometimes the little guys get lost. Good luck all!

    DB:2.64:Poor Follow Up From Customer Service 8z


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  • RELEVANCY SCORE 2.64

    DB:2.64:Another Dissatisfied Customer pz



    I had a less-than steller experience trying to get some prices from a chat rep so that we could make some comparisons as we move into a new house. I took the time to fill out the survey, only for it to go to a Page Not Found!!

    Just in case you're wondering, I was able to click the back button and steal my original comments (see below):

    The whole chat experience took way too long. The form I had to fill out to get there was repetitive, and then the chat rep took extra time verifying the info that I already put in twice. She didn't explain the Comcast packages they were offering and I had to ask many follow-up questions that we not answered very quickly.

    In general, I am extremely disappointed that Comcast does not choose to reward long-time customers. The rep basically told me that I could get a better deal if I signed up as a new customer when I moved. Shocked to see there is absolutely no reward for sticking with you during my move. I can see why you didn't just have a simple web page outlining the move pricing - you don't want to advertise that there is no special move pricing and instead wasted an extra 20 minutes of my time making metalk to a rep to tell me that. Looks like ATT Uverse is going to be a getting a call from me instead.

    DB:2.64:Another Dissatisfied Customer pz


    I, too, suffered through an ordeal with the customer "service" that was more interested in selling rather than serving. I noted that I had been a Comcast customer for almost 25 years, yet there was never anything offered for loyalty, to keep me at Comcast. I was directed to look for a page that offered "Loyalty discounts and sales". No such thing existed. I'm looking to go somewhere else as well. Comcast offers a good product, but their "highest in the land" pricing and the customer service reps, some of whom can barely speak English, show me their priority - revenue, not service.

  • RELEVANCY SCORE 2.63

    DB:2.63:Extremely Frustrated And Dissatisfied. 78



    I'm in the military overseas. I re-suspend my account every time I come back here to Japan. And EVERY time, Verizon turns it back on and sends me a bill for several hundred dollars for months that I'm not even in the States. I'm really, really tired of this.

    I came to the States in Jan for 2 whole weeks. I turned on my blackberry and used it while I was there. I received a bill for $370 for that time. Not kidding. At the time, I posted a summary of the problem on this forum, and while I got several "I'm from Verizon, I can help you with that" emails, NONE of them followed through. Eventually, my bill did get reduced to $312, which is still highway robbery, but just to be done with it, I paid it and moved on.

    And NOW, I get a bill for yet ANOTHER $330 for the two following months. I SUSPENDED MY ACCOUNT! Why do you keep activating my phone (and my wife's - even though she hasn't been back to the States in over a year) and billing me for it. What is the matter with your customer service?

    PNW

    DB:2.63:Extremely Frustrated And Dissatisfied. 78







    Thank you for your service, wilson1776! I'm sorry to learn that you are receiving these high bills after your suspension. Are you suspending your line temporarily through My Verizon or have you contacted us to enable a Military Suspension? The reason for my question is because if the suspension is occurring on My Verizon, this is a limited suspension. In order to ensure your account is correctly suspended please accept my follow request and then send me a follow request. Once we are both following eachother, please send a direct message.

    AndreaS_VZW
    Follow us on Twitter @VZWSupport

  • RELEVANCY SCORE 2.63

    DB:2.63:Is There A Defect With The Sony Bravia Tv Colour Panel? Mine Has Broken Twice. 7z



    I am deeply dissatisfied with my Sony Brevia TV. Since purchase in 2008, the colour panel has faded twice. I do not budget to change my televisions on a frequent basis. I will never purchase another Sony product and will make sure that no one in my sphere of influence does either. The warranty is only 1 year. This is a farce. And should be reported to the BBB.

    DB:2.63:Is There A Defect With The Sony Bravia Tv Colour Panel? Mine Has Broken Twice. 7z

    Hi Beswick!

    We regret that you feel that way. Please send an email to SonySupportUSA@am.sony.com with the following: contact information (name, phone number and email address), product information (model number, serial number and date of purchase), any reference number (ex. E12345678) and a brief description of the issue that you are having. We'll see what we can do.

  • RELEVANCY SCORE 2.63

    DB:2.63:Samsung Smart Tv Activation fc



    When oh when will comcast get with the program and allow activation of samsung smart tv`s for viewing online content!?!? Please pull your heads out of (THE SAND) and implement this soonist possible! Before you lose yet another dissatisfied customer!!!

    DB:2.63:Samsung Smart Tv Activation fc


    Comcast has nothing to do with activating a Samsung TV for internet access.

    That's between you and Samsung.

    Connect the TV to your router and you are done as far as Comcast is concerned.

    Go to the Samsung web site and create an account and put some money into it.

    The apps like Netflix are not free.

  • RELEVANCY SCORE 2.63

    DB:2.63:Dissatisfied Customer fp


    I ordered installation of your services at this timeI ordered two boxes the technician showed up with one and I was informed that I would have to payan additional installation charge to have the box brought out UNFAIR. After the installation the on demand did not work so I scheduled someone to come out and repair it along with bringing the box, the technician never showed up, when I called Iwas then notified that the appointment was never finalized and I would have to wait nine days for another appointment UNFAIR. I took the day off work twice and now i will have to take a third which I cannot afford to do. I asked if there would be some kind of compensation and was told that the installation would be freeREALLY, It was not my mistake so why should I have to pay anyway. There are many providers that I could have chosen. I realize you are in business to make money however, you cannot do this without good customer service some compensation should have been offered perhaps the first month free or even a half a month would have been suffient this is bad customer service and a verybad first impression.

    DB:2.63:Dissatisfied Customer fp

    mamagigi wrote:
    I ordered installation of your services at this timeI ordered two boxes the technician showed up with one and I was informed that I would have to payan additional installation charge to have the box brought out UNFAIR. After the installation the on demand did not work so I scheduled someone to come out and repair it along with bringing the box, the technician never showed up, when I called Iwas then notified that the appointment was never finalized and I would have to wait nine days for another appointment UNFAIR. I took the day off work twice and now i will have to take a third which I cannot afford to do. I asked if there would be some kind of compensation and was told that the installation would be freeREALLY, It was not my mistake so why should I have to pay anyway. There are many providers that I could have chosen. I realize you are in business to make money however, you cannot do this without good customer service some compensation should have been offered perhaps the first month free or even a half a month would have been suffient this is bad customer service and a verybad first impression.

    Let me look into this and get back to you. I understand that you've spoken with Ms. Shiggs in our Regional office. I'd like to confer with her to better understand what happened here.




    Just 'Dete'Retired Help Forums Admin

  • RELEVANCY SCORE 2.63

    DB:2.63:Dissatisfied Customer az



    I am so extremely unhappy with my service from comcast. First I get a start up deal for my service and then without any advance notice, the deal ended and my bill went up. Next, again without notice, they cut my cable service so I no longer recieve any big network channels such as ESPN, TNT, TBS, FX, etc. and the amount I am paying did not change with the cut in service. Then I call to change my service to just internet since I am so unhappy with my cable service and the internet only package costs more than the internet and cable package I am currently paying for. It is a complete monopoly because comcast is the only service that provides to the neighborhood I live in and they completely take advantage by giving their customers bad services that are very expensive. If I had a choice I would drop their service and move to another provider, but I don't have a choice. I need internet for school assignments so I am forced to stay with them regardless of their horrible service.

    DB:2.63:Dissatisfied Customer az


    I am so extremely unhappy with my service from comcast. First I get a start up deal for my service and then without any advance notice, the deal ended and my bill went up. Next, again without notice, they cut my cable service so I no longer recieve any big network channels such as ESPN, TNT, TBS, FX, etc. and the amount I am paying did not change with the cut in service. Then I call to change my service to just internet since I am so unhappy with my cable service and the internet only package costs more than the internet and cable package I am currently paying for. It is a complete monopoly because comcast is the only service that provides to the neighborhood I live in and they completely take advantage by giving their customers bad services that are very expensive. If I had a choice I would drop their service and move to another provider, but I don't have a choice. I need internet for school assignments so I am forced to stay with them regardless of their horrible service.

  • RELEVANCY SCORE 2.63

    DB:2.63:Re: New Customer Very Slow Bb Speed 8d



    I'm afraid I cannot follow all this technical stuff, but I am VERY dissatisfied with my BT Broadband speed. The customer shouldn't have to know and do all that stuff. I was previously with Virgin and it just WORKED ! This is awful.

    When I run BT Speed test it tells me 5.3 mbps. When I use an independant speedtester it tells me 1.3 mbps.

    Which is correct, and why the difference ?




    Soddem

    DB:2.63:Re: New Customer Very Slow Bb Speed 8d

    The IP profile is found by doing the Full ADSL FTTC Diagnostics on the http://speedtester.bt.com testCheers



    I'm no expert, so please correct me if I'm wrong