• RELEVANCY SCORE 3.92

    DB:3.92:Terrible 91




    had appointment today tech to come out between 830 noon for phone installationhe never showedi took off work this morningthey never even called !!!!!!!!!!!!!!!!!

    DB:3.92:Terrible 91

    Hello aikenjudd:

    I’m sorry that you were not notified that your Comcast installation was cancelled. Unfortunately, because there was a problem with your ported telephone number, your CDV installation had to be rescheduled—normally, you should have received notification of this change via the contact info you provided when you signed up for the installation.

    Please feel free to contact us or contact me directly if you did not receive a message regarding the date and time of your new installation, or if you have any other questions or concerns.

    Thanks

    modmlr

  • RELEVANCY SCORE 3.66

    DB:3.66:Terrible Service 73




    Been waiting 3 days for a tech to show, been giving a bunch of excuses and a sorry $20 credit no explanation for wasting 3 days of my time off800comcast is horrible, i live in the US please have someone answer who speaks english

    DB:3.66:Terrible Service 73

    Been waiting 3 days for a tech to show, been giving a bunch of excuses and a sorry $20 credit no explanation for wasting 3 days of my time off800comcast is horrible, i live in the US please have someone answer who speaks english

  • RELEVANCY SCORE 3.47

    DB:3.47:Terrible fa





    Called to schedule a service call. Was told it would be Thursday between 8:00 a.m. and 7:00 p.m. What? I am hostage in my home for 11 hours. No other company does this, thelongest window I have been given by other companies is 4 hours.Finally got the customer support person to give me a 2 hour window, but the confirmation call said the tech would be here anytime after 8:00 a.m. which isn't close to the window the tech gave me. Unacceptable!!!!!!!!!! Guess I will have to change phone companies or just do away with the homephone.

    DB:3.47:Terrible fa


    Called to schedule a service call. Was told it would be Thursday between 8:00 a.m. and 7:00 p.m. What? I am hostage in my home for 11 hours. No other company does this, thelongest window I have been given by other companies is 4 hours.Finally got the customer support person to give me a 2 hour window, but the confirmation call said the tech would be here anytime after 8:00 a.m. which isn't close to the window the tech gave me. Unacceptable!!!!!!!!!! Guess I will have to change phone companies or just do away with the homephone.

  • RELEVANCY SCORE 3.45

    DB:3.45:Home Fusion zm



    why does my home fusion cycle every 6 hours and use kb when the modem is unplugged. no computers are hooked up. 4 calls to tech and no help. I'm contacting the Florida PSC on monday. Terrible service.

    DB:3.45:Home Fusion zm


    Home fusion is huge rip-off - I was talked into this when signing up for Iphone service because it was supposedly cheaper. I just cancelled with a fee of $340 just to cancel, and had racked up fees of $360 last month just for average use of Netfix. Verizon's response? We'll give you a credit of $100 because it would lack integrity to do a full refund.

    With the purchase of a new phone to work with the Home Fusion system, I am out:$340

    $360

    $60

    Total of $760!!! Sure helped to get that $100 credit.....not!

    I believe I was the victim of Verizon's mis-leading sales pitch.

  • RELEVANCY SCORE 3.45

    DB:3.45:Dta Problem 9c



    Totally frustrated !!! I had the DTA mailed to me months ago and have tried to set it up on numerous occasions with terrible results. I've been on the phone with tech support twice and accomplished nothing. This is taking up too much of my time and is stressful. How is it that I purchase a service, pay hundreds a month for it, have Comcast make changes to my service and now want me to pay to have a serviceman visit to straighten it out. Unbelievable !!! As it stands I only pick up channel 3 on this TV. Please HELP !!!!! and I'm Done with the "phone tech"....

    DB:3.45:Dta Problem 9c


    The TV should remain on channel 3, but the DTA channel should change. What specific symptoms do you have?

  • RELEVANCY SCORE 3.43

    DB:3.43:Terrible Experience With Cdv xp


    I switched to triple play, previously had ATT for phone and worked fine with adt. Got the triple play, tried to save $20 a month and use comcast instead of ATT for phone.Tech came out cut a bunch of wires, adt didn't work, he said oh call adt it's their problem. Although it worked fine before. Adt wanted to charge me $200 to come look at it.I decided to switch back to ATT for the phone as this hassle wasn't worth $20 a month. Called comcast out to put the wires back how they were and was told they can't touch ATT wires (but they did when they cut them to install comcast!)Att came out and reconnected my adt. So now I have adt on ATT line and the rest of my jacks on comcast line. Two lines. Two bills. Two numbers. Finally talked to a comcast rep that said a tech will be out tomorrow to fix it at no charge. I hope that's the case. I'm already in the middle of a billing nightmare with them. So far dealing with comcast has been a terrible experience. I like the product, but customer service and billing are terrible.

    DB:3.43:Terrible Experience With Cdv xp

    I switched to triple play, previously had ATT for phone and worked fine with adt. Got the triple play, tried to save $20 a month and use comcast instead of ATT for phone.Tech came out cut a bunch of wires, adt didn't work, he said oh call adt it's their problem. Although it worked fine before. Adt wanted to charge me $200 to come look at it.I decided to switch back to ATT for the phone as this hassle wasn't worth $20 a month. Called comcast out to put the wires back how they were and was told they can't touch ATT wires (but they did when they cut them to install comcast!)Att came out and reconnected my adt. So now I have adt on ATT line and the rest of my jacks on comcast line. Two lines. Two bills. Two numbers. Finally talked to a comcast rep that said a tech will be out tomorrow to fix it at no charge. I hope that's the case. I'm already in the middle of a billing nightmare with them. So far dealing with comcast has been a terrible experience. I like the product, but customer service and billing are terrible.

  • RELEVANCY SCORE 3.36

    DB:3.36:Terrible Experience 1p


    I have had a TERRIBLE experience so far for the following reasons:1. I was on hold waiting for an tech agent TWICE and disconnected both times after waiting for a while2. When I connected, the tech transferred me to a sales member when all I wanted was to activate my modem, and then when the sales member tried to transfer me again, I got dropped AGAIN (that's 3 times)3. When I finally got connected again, they told me I couldn't use my old modem because it is outdated and I need to buy a new one.4. When I tried to activate my new $50 modem, it couldn't connect it so they sent a tech5. The tech came out and couldn't activate it either so he activated the OLD modem (the same one I was told I couldn't use anymore).This has been an awful tedious experience where there is clearly no communication (or just terrible communication) between the different departments.I would like to see some kind of redeeming offer to help alleviate my misuse of time and money.

    DB:3.36:Terrible Experience 1p


    I set up my replacement modem yesterday afternoon and the same process began. It wouldn't bring up the Comcast activation website so I called 1-800-COMCAST. The tech was of Indian decent and extremely helpful. He had my modem activated within 5 minutes. Evidently, the problematic modem was given a duplicate S/N and MAC ID at the factory or the S/N and MAC ID were reversed with another modem.

    Either way, a much more pleasent experience this time around.

  • RELEVANCY SCORE 3.36

    DB:3.36:Terrible Service With Lumia 900 98



    With two Lumias side by side, one has full service and one has 1 bar. Is anyone else experiencing terrible service? I like this phone, but there are so many bugs...

    DB:3.36:Terrible Service With Lumia 900 98


    Try to swap SIM cards if possible, or replace it.

  • RELEVANCY SCORE 3.33

    DB:3.33:Customer Service xp



    Customer service for HP is terrible. I bought a new printer today and there is a hardware problem with the machine. A phone call for a duration of over an hour with custmer service that could have been done in 10 minutes. It was diagnoised within the first 10 minutes that there was a hardware problem and the next 50 minutes was mostly spent listning to silence from the tech representative as he made notes about the problem and the wait for his supervisor who could do nothing. VERY POOR SERVICE!

    DB:3.33:Customer Service xp


    Customer service for HP is terrible. I bought a new printer today and there is a hardware problem with the machine. A phone call for a duration of over an hour with custmer service that could have been done in 10 minutes. It was diagnoised within the first 10 minutes that there was a hardware problem and the next 50 minutes was mostly spent listning to silence from the tech representative as he made notes about the problem and the wait for his supervisor who could do nothing. VERY POOR SERVICE!

  • RELEVANCY SCORE 3.31

    DB:3.31:Bad Service dx



    I have been a Dell Costumer since 1999 but I have made a decision to move away from Dell after two terrible experience with tech support service. My last one took more than 10 hours on the phone trying to talk to people from another country. There is no way to complain about them in the US.

    DB:3.31:Bad Service dx


    HiRGuner,

    This isnt the service we promise to provide our customers.

    I hear your frustration. Id like to see how were able to help. Do you need help with an unresolved issue?

    Please be rest assured that our tech support teams work on this constantly to ensure that our customers receive the best in support. You will definitely see that difference during your subsequent contacts.Further, have your concerns been addressed?

    Let me know if you need more help and well be happy to check.

  • RELEVANCY SCORE 3.31

    DB:3.31:Tech Support Quality Control? 9p


    DB:3.31:Tech Support Quality Control? 9p


    Congratulations on that new PC! Awesome! Thank you for taking the time to post- I will notify the Administrator of your nice comments.

    CC





    Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

  • RELEVANCY SCORE 3.30

    DB:3.30:New Customer Getting Terrible Customer Service 13


    Spoiler (Highlight to read)

    DB:3.30:New Customer Getting Terrible Customer Service 13


    This shows you how to contact David and the forunm mod team




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.28

    DB:3.28:Terrible Att Service In Sw Florida 1k


    Moved for better exposure

  • RELEVANCY SCORE 3.25

    DB:3.25:Without Internet Connection For The Last Few Days fp



    3 days ago my internet stopped working. I have contacted tech support every day since the service was interrupted and I keep been told there is an outage in my area and the connection will be restored the following day, but I am still waiting...

    I am a university professor and I teach fully online classes, which means I truly need to have internet access on a daily basis.

    Whenever I contacted tech support I had to wait for over 30 minutes to talk to a technician, but always to no avail.

    I find ATT costumer service terrible (completely useless). The only reasing I keep my subscription is because no other companies are servicing my building...

    DB:3.25:Without Internet Connection For The Last Few Days fp


    I suspect that he, like most people, have internet at work or a smartphone. There's multiple ways to get on the internet these days. Home is not the only internet access point.

    baseballisback wrote:

    Just curious...without internet, how are you posting online?

    ...

  • RELEVANCY SCORE 3.23

    DB:3.23:Lag xs


    Comcast is letting me down I think I'm going to switch to DSL, the lag is getting unbearable I'm they come out and said it was the outside line and would send a repair tech that was 2 weeks ago terrible service. To bad there is no competition but when we get DSL in my neighborhood I'm switching.HELP!!!!!!!!!!!

    DB:3.23:Lag xs

    i can tell if it is line.
    can you post modem power levelshttp://192.168.100.1

  • RELEVANCY SCORE 3.23

    DB:3.23:Seriously Spotifuggle, Terrible Customer Service. 3j


    lol

    DB:3.23:Seriously Spotifuggle, Terrible Customer Service. 3j


    Hi there,

    We're sorry to hear that you're having some trouble with your Premium account.

    We're here to help, let us know if you'restill unable to listen on demand with your mobile device and we'll do whatever we can to get things working as they should be!




    --------------------------------------------------------------For Twitter support, find us at @SpotifyCares.Follow me on Spotify.

  • RELEVANCY SCORE 3.20

    DB:3.20:Pixelation cs


    Over the past two days , we've had terrible pixelation during the evening hours on all TV's in the house. In addition the Internet has also been intermittent. We called Comcast and said that they would send out a technician on Thursday. I think a Dish Network technician might just beat them to it. 4 days to get a tech out? That's pathetic Customer Service.

    DB:3.20:Pixelation cs

    Tonight, I feel completely powerless. Comcast gets to receive $220 a month from me and what do I get? 30 minutes on hold to then be old that a technician would have to be dispatched to resolve the pixelation issues on our televisions. One would think the largest cable operator in the state would be able to send someone out sooner than 4 days from now. Not a good way to maintain your long time customers Comcast.

  • RELEVANCY SCORE 3.19

    DB:3.19:Terrible Service And A Serious Lack Of Customer Attention sz



    Why no holding message at very minimum level of customer service

    DB:3.19:Terrible Service And A Serious Lack Of Customer Attention sz


    Why no holding message at very minimum level of customer service

  • RELEVANCY SCORE 3.18

    DB:3.18:Internet Connection...Slow And Very Bad Connectivity...No Help From Comcast dp



    I got the new modem that is supposed to be WiFi...myinternet service is terrible now. I can be in the middle of searching the internet, then it goes down or is VERY SLOW...kind of like dial up. I have called and called; emailed; had the tech out (3 times)and got no help. The service tech told me the new modem was not for WiFi and that I would have to use my old router. That is incompletecontradiction to the information in the box, on the box and from the customer service reps on the phone. I have read numerous complaints on this forum about the same issue, but see nothing from Comcast in any effort to solve the problems. So, Comcast, what are you going to do to help and what are you going to do to solve your terrible customer service???

    DB:3.18:Internet Connection...Slow And Very Bad Connectivity...No Help From Comcast dp


    I installed the new equipment that comcast sent and called in for activation. Ever since then I've had problems with connectivity Sometimes it is very fast and at other times I get a "Page can't be displayed" message. It seems to happen mostat certain times of the day: 7-8:15 am, noon hour, 4-6 pm (PST). Anyone else have this problem and get a solution? Comcast on the phone had me change some numbers in my settings, but it didn't help.

  • RELEVANCY SCORE 3.17

    DB:3.17:Terrible Service! j3


    I'm extremely unhappy right now about having to pay $100 for some Tech Service because ATT does not support my Netgear router, and so they have to send over a technician to re-configure my router! When my router stopped working in the first place it would have been helpful if at that time someone - one of the many representatives I spoke with on the phone, would have mentioned I should get a 2 wire router. Since they failed to mention anything, I went out and bought a Net Gear router, which worked just fine for a few months, but has suddenly decided not to work anymore. Now I have learned that it needs to be reconfigured, because ATT does not support Net gear routers! Having to deal with the inconvenience of no internet at home right now, waiting on the phone to get a hold of a technician for over one hour, and also a $100 fee for the service - seems a bit like terrible service to me!

    DB:3.17:Terrible Service! j3

    HI karunasamtani! you may use this link to resolve your netgear problem.... http://www.att.com/esupport/article.jsp?sid=KB401764ct=9000128 Hope it will help you..

  • RELEVANCY SCORE 3.16

    DB:3.16:Terrible Intenet Service 38



    I can't beleive that it's taken at least 2 months to correct our internet connection! We've had periods of no service for days and have been dropped while on-line on NUMEROUS occasions. I've spoken with customer service at least 15 times for the last 6 weeks now(check my account) and have been told I would receive a credit for the lack of connectivity and the inconvenience of lost work!!! After the 2nd tech came out last night, we seem to be ok now, as he corrected the last tech's improper installation of the new modem.

    I can tell you thatI'm expecting a substantial credit on my next bill. If I don't receive it, we'll be dropping Comcast!!!

    Respectfully,

    Thomas Cunningham

    DB:3.16:Terrible Intenet Service 38

    I'm sorry, but this forum is only for customers to help each other, as best we can. That doesn't include billing, since we have no access to your records. You're not really talking to Comcast here.Since you're not getting any help from the front line folks, try sending an email toComcast corporate customer service (we_can_help@cable.comcast.com). Some folks have reported success with it.For the quickest response, please include:Your full name;Service address;Phone number an alternate number if possible; (best number to use to call you)Account number;A link to your post.

  • RELEVANCY SCORE 3.16

    DB:3.16:Terrible Customer Service? k1



    I sent my laptop in for tech support and they've actually just been the worst sort of people. To the point that I'm fairly certain I'm never going to buy another Sony product again. They've been rude and unhelpful throughout this entire process. Have others had similar experiences? I told them I'm so tired of dealing with them that I just want a refund on my laptop and they're refusing. So I'm kinda stuck here - I don't have a laptop or my money at the moment. Any suggestions on who I should contact to correct this?

    DB:3.16:Terrible Customer Service? k1


    They r no help, but do their surveys... and make them feel your pain. Everything I buy is Sony... and last week when I called for some help, a simple help, all the customer service rep was trying to sell me stuff that I don't need. Trying to sell me a laptop that I don't need, why should I buy something that I don't need? To help you, they won't spend 5 mins, but to sell you ****** they will spend hours on the phone and call you at home at all times and send you emails... way to go Sony customer service!!!

  • RELEVANCY SCORE 3.16

    DB:3.16:Lousy Service And Defective System.. k1


    My request to return my defective Dell Dim 8200 from day one has been ignored for the last 10 days.

    My customer is #17968617.

    I want to return this terrible system for a full refund. These are the problems that I've had with this system and Dell tech support:

    -Defective Motherboard has been replaced.
    -Defective Sound Card has been replaced.
    -3 defective ADA995 speakers have been replaced. The problem has still not been resolved.
    -Defective cooling fan which has not been replaced yet.

    -Ignorant Tech support that continue to screw up service calls over and over.

    Would someone at Dell, please get this return/credit issued so I can send this nightmare of a system back.

    DB:3.16:Lousy Service And Defective System.. k1

    I just want to say Thank You Marvin for what you said about Dell being the best.

    I have read so many posts in the last few days that my stomach has been sick wondering if I made a huge mistake in buying a Dell. I have wanted a Dell computer for 2 years now and I am finally going to have one.

    I ordered my computer on Jan. 3, 2002 and they say it will be here no later than Feb. 4th. Apparently they are waiting on the Turtle Beach Santa Cruz DSP sound card. Thats what I was told anyway. But anyway I just want to thank you Marvin and all the others out there that have continued to support Dell and there Tech's. I pray to god I don't run into any major problems because I wouldn't know the first thing about how to fix it. But I am sure if I did, everything would work out. I feel more confident now with reading all the postive posts. I also agree with you Marvin that the road can be bumpy with anything that you buy at times. Thats just the way it is.

    Well thats all I had to say. Other than that I am so excited waiting patiently to get my hands on my new computer... :)

    Thanks for listening,

    Englandsgirl :)

    is waiting patiently for:

    Pent 4 1.9 GHZ
    512 RDRam
    64MB Geforce 3
    80 GB Harddrive
    Turtle Beach Sound Card DSP
    Norton Virus 12 month subscription
    CD-RW Drive 24x/10x/40 CD-RW drive w/Roxio's East CD Creator
    Harman Kardon-HK-695 surround sound
    XP Home Edition
    Digital Imaging- Image Expert 2002 for XP
    Monitor 17 inch Trinitron

    Marvin P wrote:
    - The nature of the computor business is such that
    - "tech support" is a waiting game. You either have to
    - except that or not own a computor. But let me tell
    - you a little story about Dell ( My favorite Corp.) I
    - have bought three Dells XPS B800r, XPS B933r, and
    - now an 8200 1.8G. But about a year ago I bought an
    - 8100. I hated it, it had all kind of problem ( I
    - blame most of them on ME!). I called Dell they Air
    - Freighted me a new tower I got it by noon the next
    - day ( $160 for A Fr.) . That one had the same
    - problems, I called and got permission to return the
    - whole ststem. Again Dell paid the Air Freight (
    - another $160). Plus they had picked up the original
    - freight bill. I also have a Micron Millennia Max
    - Gs133 ( It's a nice computor) I had to pay $3.95 a
    - minute to reinstall the OS. Would you like to hear
    - about my first Compaq!!! For me Dell is THE BEST.
    - But don't expect the road to not be a little bumpy!
    - Thanks,
    - Marvin P
    -
    -
    -
    - Message Edited on 01/16/02 12:27AM by Marvin P

  • RELEVANCY SCORE 3.16

    DB:3.16:Terrible Service xs


    I was given 12 h window and stayed home. No one rang or knocked on my door. Tech saw pole was in yard of neighbor who is out of the country, then left. Wire is in dry canyon sparks from wire ATT not concerned. They said a 12 hour window is scheduled for tomorrow. Two days no service.

    DB:3.16:Terrible Service xs

    What type of service! A customer self install (CSI) is the only thing that might have a 12 hours window (8-8) that I can think of,and no a tech would not come normally come to your door on a CSI. he tech runs jumpers, and verify sync at serving terminal and NID, if issue found at serving terminal (pole), a ticket would be created for outside line tech...depending on time of day either same or next day service ticket created.

    Otherwise a service request would normally have a four hour window not a twelve and would require you to be home, a CSI does not require you to be home.

    Hope this helps and would appreciate knowing what you were scheduled for. Best

  • RELEVANCY SCORE 3.16

    DB:3.16:Terrible Service xd



    TERRIBLE TV SERVICE....HAS NOT WORKED FOR OVER WEEK......TERRIBLE CUSTOMER SERVICE AS WELL..EVERYTHING IS ASUTOMATED !!!!!!NO ONE ANSWERS !~!!!!!!!!!!!!!!!!!!!

    DB:3.16:Terrible Service xd


    Re: No service due to myline being down for 7 days.....

    After6 phone calls with a35-45 minute wait time per call, a so-call "Special Rush Ticket" submitted on 9/3, I called again tonight,with another 35 min wait time (call #7), to check on my "ticket", only to discover that the person who issued it did not include the info that my line was down, even though I had repeated that infoon every call at least 4 times, per call! Charles, the person I spoke with tonight, made corrections to the ticket was able to get it submittedso that nowsomeone isdefinitely supposed to come outtomorrowbetween 8am 9pm. That is a bit far-fetched in the time frame, but hopefully they will be decent enough to show up sooner than later.I am still very unhappywith the lack of care Comcast as a whole has shown to me as a customer. This isnot over. Ihandle one issue at a time. Thebox with no clock on it, which I was given as a repalcement for the one I had because there are no lights on my boxes showing thatpower is going to them even though they are plugged in,and the billing adjustment I expectfor them not showing up for two (2)24-48 hrs appts, one (1) on Sun. 9/2 and one (1)on Mon, 9/3, and not having service since I notified them on 8/31 will be the next issues.

  • RELEVANCY SCORE 3.16

    DB:3.16:I Am So Sick Of Dell's Terrible Service m3



    Seems like no matter what it is, it's impossible to deal with Dell.

    Last month it was 20" LCDs. These are terrible, it took 10 hours of my time and a blown up vid card (due to dell's tech making me switch hot machines) to get them to RMA them.

    Tonight, all I need is a driver for my 7500 mobility - a standard chipset, it's been a crash happy piece of garbage since day 1. Of course ATI drivers don't work and the ones on Dell's site cannot be gotten to.

    I've had it with Dell, will no longer buy from them - nice stuff but the service is terrible

    DB:3.16:I Am So Sick Of Dell's Terrible Service m3

    Look at your other post for the answers to your driver questions!

  • RELEVANCY SCORE 3.15

    DB:3.15:Service (Customer And Equipment) Is Terrible! sf



    We have had Comast Service for over 18 months now, we were dealing with the lousy equipment so we finally took the equipment back to exchange it and got even OLDER equipment! When we were setting it up per their instructions theDVR would not load, so after 3 calls to customer Service (if that is what you call it) they said they would send a tech out at no CHARGE. Well he came out and told us that the original tech that set the service up when we moved in did not set it up correctly so he corrected and stated all should be fine. So yes everything loaded fine then and basically all is running fine but we are still having the issues of older equipment like we were before let alone they charged us $60 dollars for the service call.

    So we called about it and were told they would give us a $20 credit WHAT, when you are told by their so called customer service rep there would be no charge and then the tech also said there would be no charge yet low and behold we get charged! Unfortunately we live in an area that we are stuck in what I call a Comcast prison because we cannot get service from anyone else without going through 3 different companies. So as soon as our lease is up we are out of here and we will NEVER use Comcast again for any kind of service!

    And yes this will be getting posted on Facebook and any other public forum I can find to let all know how customers are really treated considering you claim you have a customer satisfaction guarantee. What a JOKE!

    DB:3.15:Service (Customer And Equipment) Is Terrible! sf


    I hear you.

    My sister has Comcast Cable with the DVR, and, internet with the rented Cable modem router, for a few years now.

    - The TV sound cuts out ocassionaly for a few seconds.

    - Cannot get on-demand.

    - The internet constantly goes out. I believe this is a router issue.

    She has called 3 times about this, and still no resolution. I've purchased a Motarola SB6141 cable modem and a WD MyNet900 router, and will be replacing the junk Comcast is renting her.

    After that is setup, I will return the rented devices, and tacking the daunting task of getting her TV cable corrected. I'll probably install a cable amp. That should do the trick.

  • RELEVANCY SCORE 3.14

    DB:3.14:Terrible 1.9mb Download Speeds With Fiber 1d



    i am only getting 1.99mb on fiber. It has bee like this for two days now

    I presume that i will not be chargedfor this terrible service and a email to Anne O' Leary will help sort this

    terrible service

    DB:3.14:Terrible 1.9mb Download Speeds With Fiber 1d


    Hi there,If you private message (via the link in my signature) over the below info, I can ask the technical team to look into this for you?

    Landline number/CRN:Contact number:Address:Date of birth:Link to your thread or post:

    Thanks,




    Learn all about our new forum, right here .To send me a private message, simply click herePlease include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.

  • RELEVANCY SCORE 3.14

    DB:3.14:Hd Quality - Blocks, Pixelation, Etc. 1s



    I have had a service man come out at least 4 times in the last 1-2 weeks, with NO resolution. The last time, the service tech completely replaced all cables from the receiver to the patio box. The problem is undoubtedly in the cable system outside of my house.

    I have posted a YouTube video showing the terrible pixelation I frequently get. The HD picture quality is unacceptable.

    See http://www.youtube.com/watch?v=pfuDO2-2PXk

    After 4 tech calls, the problem has NOT been solved.

    Please help!!!

    DB:3.14:Hd Quality - Blocks, Pixelation, Etc. 1s


    again, thanks for circling back. I'll share the positive feedback.




    Just 'Dete'Retired Help Forums Admin

  • RELEVANCY SCORE 3.10

    DB:3.10:Terrible Service j9



    Hi

    I have had no Broadband since May, yourcustomer service is terrible and it is worse the NTL was!

    We have been told that we still have to pay for our Broadband service even though we haven't had it for months?

    DB:3.10:Terrible Service j9


    Wish i had read this before signing up. Insatlled Friday 18th January and hardly any service since 8pm Friday. I will be seeking legal advise to see if i can get out of this contract as service so far has been terrible. Not happy!

  • RELEVANCY SCORE 3.10

    DB:3.10:New Online Service Request Manager mk



    Is anyone else having problems with the new method of PB managing service requests? This system is terrible. We were told at the time of our service contract signing, we would at the very least hear from a tech no later than next day on any service requests. With the new system, it will automatically schedule a service call for you, sometimes several days out. If you schedule a PM, it will put it out several weeks. This is a huge thorn in the side for PB's already terrible service.

    DB:3.10:New Online Service Request Manager mk


    Is anyone else having problems with the new method of PB managing service requests? This system is terrible. We were told at the time of our service contract signing, we would at the very least hear from a tech no later than next day on any service requests. With the new system, it will automatically schedule a service call for you, sometimes several days out. If you schedule a PM, it will put it out several weeks. This is a huge thorn in the side for PB's already terrible service.

  • RELEVANCY SCORE 3.10

    DB:3.10:Paypal Is Terrible - They Take No Responsibility For Their Error's f7



    PAYPAL IS TERRIBLE - they take NO responsibility for their error's! Customer service is terrible they do not listen - I wonder if they even know the difference between debits credits?

  • RELEVANCY SCORE 3.09

    DB:3.09:Horrible Install Tech 8p


    We have been trying to become comcast customers and they are trying to prevent it. horrible install tech named Juan called to change the scheduled time of the appointment and cursed me out when I told him I wasn't home. Next called customer service and spoke to Gaye who told me there was no appointment scheduled for us. Ask her if I could speak to a supervisor and she hung up on me. Comcast service reps are terrible and, of course, we have decided to stay with our current service provider. There is no way I would let a comcast service tech into my home under any circumstances. They clearly are not screened or trained for their jobs.

    DB:3.09:Horrible Install Tech 8p

    We have been trying to become comcast customers and they are trying to prevent it. horrible install tech named Juan called to change the scheduled time of the appointment and cursed me out when I told him I wasn't home. Next called customer service and spoke to Gaye who told me there was no appointment scheduled for us. Ask her if I could speak to a supervisor and she hung up on me. Comcast service reps are terrible and, of course, we have decided to stay with our current service provider. There is no way I would let a comcast service tech into my home under any circumstances. They clearly are not screened or trained for their jobs.

  • RELEVANCY SCORE 3.08

    DB:3.08:New Install I38hg Gateway (Only 802.11b/G) And Range Terrible And Speed Halved pc



    ATT installed a 2Wire i38HG Gateway (only 802.11b/g) 3 days ago as a new Uverse Service. Wired connection shows 17Mbps (Great) but we mostly use wirelss which performs mostly at 11Mbps speed or lower and drops to NO Connection in bedroom 30 feet away which used to work fine with my existing Brighthouse cable service with a Cisco N wireless router. The installation tech told me "ATT has no gateways that are wireless N". For goodness sake, b/g was replaced as standard in 2008 by N ! I see ATT offers a Pace Gateway 4111N on their site. The tech left the day of installation without a resolution to the wireless speed and connectivity/range issue and noone has been back in the last 3 days despite assurance a tech woyld be back the next day. NOT HAPPY! Am considering cancelling whole service including bundled UVerse TV.

    So....Anyone else has same experience and how did AtT solve it?







    Solved!
    Go to Solution.

    DB:3.08:New Install I38hg Gateway (Only 802.11b/G) And Range Terrible And Speed Halved pc


    Thank you ajmohanty for very clear advice. Changing channels had already been tried with no success. ATT solved it by installing a second i38HG as a wireless access point just like your suggestion. So it works now, still not the full speed but it's fatser and the coverage/range issue is solved.

  • RELEVANCY SCORE 3.08

    DB:3.08:Terrible Customer Service 73



    I had to replace modem. Bought new one connected, internet is not working. I spend 45 minutes on the phone with support, finally they tell me they will shoot email to next level and I'll get call back 15-30 minutes.

    Never get phone call

    Next day after another 30 minutes waster, they tell me tech will come out 2-6.. Never get a tech, call back before 6, told appt not in the system, they contact techs and they can't come out. I have to work from home next day which i can't do

    This is beying WRONG

    DB:3.08:Terrible Customer Service 73


    Keep your documentation of every call, email, etc you make to Comcast.

    You have to keep after customer service, and if necessary, ask for a supervisor.

    Be sure and ask for a credit for every day your access to services are not working.

  • RELEVANCY SCORE 3.07

    DB:3.07:Streets And Trips Acknowledging Multiple Stops. am


    I just purchased the 2013 edition and thus far, the software does not recognize all zipcodes. Has anyone else encounter a similar problem. By the way, Microsoft Tech Support and Customer Service is terrible.

    DB:3.07:Streets And Trips Acknowledging Multiple Stops. am

    I don't use the program myself but have you tried this specific Forum.

    Streets and Trips forum
    http://social.microsoft.com/Forums/en-AU/streetsandtrips/threads

  • RELEVANCY SCORE 3.07

    DB:3.07:Re: Default Mail Handler xk



    Terrible, Terrible customer service, and on top of that, they charge you for everything, worse mistake to switxh to Xfinity!

    DB:3.07:Re: Default Mail Handler xk


    Terrible, Terrible customer service, and on top of that, they charge you for everything, worse mistake to switxh to Xfinity!

  • RELEVANCY SCORE 3.07

    DB:3.07:Crowdsupport zx



    thanks to the new telstra technicolor gateway i have lost all my work i have been doing for the day, i have a perfect setup, a constat connection with no problems, now telstra replace my equipment saying it will no longer work on nbn (i think i will actually check this to see if i was lied too)

    every 20-30 minutes the gateway resets itself, and my sercure login to a server locks me out and i have to call the US to get everything reset, what a fun day, thank you telstra, i was hoping to spend it just like this,

    can telstra tech suppor help? lol!!! no, they are terrible and cant fix the problem,

    can i email tech support? no beciase i have tried that and everytime i do the connection resets and i have to start again,

    what a terrible service.

    DB:3.07:Crowdsupport zx

    Restarting every 30 minutes is obviously not a design feature but rather a fault, I would recommend calling Tech Support on 1800 TFIBRE and get something done about it.




    athania

    __________________________________________________Help recognise contributors by clicking the Kudosbutton for helpful posts and marking as allows others to benefit from useful posts.I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.

  • RELEVANCY SCORE 3.06

    DB:3.06:I Have Been Trying For 8 Hours To Download The First Zune Software, I Have Tried Every Advise On The Web. The Tech Service Is Terrible, There Is No Customer Servide Chat Available And I Wasted 300.00 In This Product Do Not Buy It pd


    I have been trying for 8 hours to download the first zune software, I have tried every advise on the web. The tech service is terrible, there is no customer servide chat available and I wasted 300.00 in this product DO NOT BUY IT!!!

    DB:3.06:I Have Been Trying For 8 Hours To Download The First Zune Software, I Have Tried Every Advise On The Web. The Tech Service Is Terrible, There Is No Customer Servide Chat Available And I Wasted 300.00 In This Product Do Not Buy It pd

    Hi sarax
    Try to download the zune software from this article
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab1a80ed-e337-4346-9d5a-f00cfb467514
    and also for the costumer service check this link
    http://www.zune.net/en-US/support/contactsupport.htm
    Thanks for posting!

  • RELEVANCY SCORE 3.06

    DB:3.06:Comcast Is Terrible. c7



    Just as the subject reads. Pay for service you won't recieve. Services that are on par with dial-up.Comcast should be ashamed.

    DB:3.06:Comcast Is Terrible. c7


    Just as the subject reads. Pay for service you won't recieve. Services that are on par with dial-up.Comcast should be ashamed.

  • RELEVANCY SCORE 3.05

    DB:3.05:Broadband d8



    broadband down as usually terrible service why do i bother paying?

    DB:3.05:Broadband d8

    Hi aidanryan,

    I have been speaking to the fault technician this morning and he has confirmed the issue has been resolved and cleared from our systems. The technical support team can also see the service is back up and running and the broadband was used this morning.

    Can you please confirm everything is working ok for you now?

    Thanks

    Tracey




    _________________________________________________________________________Common questions answered here!Click here to PM me

  • RELEVANCY SCORE 3.05

    DB:3.05:Terrible Service sf



    Comcast your TV. Service is terrible. In weeks past I had several techs come by. They replaced anything and everything, box, wires, connections. And still to this day, I get Ref Code: S0a00 over and over again. The Comcast Tech told me that he did everything he could from my house, and it had nothing to do with anything in my house that the problem was at the office. NO KIDDING! I am so frustrated right now. If I could only express how I really feel. This is just wrong. If I gave this kind of service to Comcast they would drop me like a bad habit. I just wish I could drop them.

    Signed

    Bill Lawlor - Very angry Bill Lawlor

    DB:3.05:Terrible Service sf


    email Mr. Tom Karinshak about this. He is in charge of Customer experience. The ones at the top need to know this.

  • RELEVANCY SCORE 3.04

    DB:3.04:Comcast Service Is Terrible s1


    Hi - I have not had phone service for 5 days and the tech never showed up to the appointment. The service does not match the price I pay each month. Who governs the phone service as I would like to lodge a complaint. I am a long time customer and Comcast does not care about the fact that I spent at least 3 hours on the phone trying to get my phone fixed. I have three small children so not having a phone for 911 is not an option.John

    DB:3.04:Comcast Service Is Terrible s1

    JohnA08fromNJ wrote:Hi - I have not had phone service for 5 days and the tech never showed up to the appointment. The service does not match the price I pay each month. Who governs the phone service as I would like to lodge a complaint. I am a long time customer and Comcast does not care about the fact that I spent at least 3 hours on the phone trying to get my phone fixed. I have three small children so not having a phone for 911 is not an option.JohnJohn....in NJ....http://www.state.nj.us/bpu/residential/contact/



    - - - - - - - - - - - - - - - - - - - - - - - - - Heroes aren't born...they volunteer...

  • RELEVANCY SCORE 3.04

    DB:3.04:Very Poor Customer Service Experience Today 1j



    terrible terrible terrible customer service experience with Comcast today. So bad that I'm sitting at work writing in a Comcast blog.

    DB:3.04:Very Poor Customer Service Experience Today 1j


    Called to resolve confusing billing, rate increase, and unneeded bundling- after 5 minutes of poor service decided to cancel and go with CenturyLink. The cancellation took another 33 minutes. Amazing.

  • RELEVANCY SCORE 3.04

    DB:3.04:Terrible Customer Service df


    We have Blast Plus which includes 45 channels and on demand. In March our On demand gave an error message to report. I repeatedly called for five days trying to resolve the issue. The last day I finally spoke with someone who decided to overnight me a new box. I have the service protection plan and was told there would not be a fee. However on the next bill was a $45 charge for the new box. I called and was told it was an error and it would be removed so I did not pay it. My new bill came and the chage was still there. I phoned them back and was told that it was escalated to a manager and declined. I would have never agreed to them ending me a new box if I had known it here would be a fee. I informed them of that today and was told I would have been charged $50 for a tech anyway. No I wouldn't have because I have service protection. Comcast is terrible. After 6 years its time to find someone else.

    DB:3.04:Terrible Customer Service df


    To get help, your best option is to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.04

    DB:3.04:Re: Terrible Internet Lately xk



    I am in the same boat - "service" has been in the toilet for the last 2 weeks. (It was far better when Adelphia was in charge before the Comcast take over several years ago, honesty.) My connection is up and down, performance is all over the map. I had a tech come to the house and of course he finds nothing. Always the finger pointing at the customer's equipment. Most of the time I just do nothing and things get better "on their own" meaning when Comcast is done working on something upstream. The problem this weekseems to be slow downspeed- they charge me for Blast, but the most I ever get is ~23 mbps. Today it is maxing out at around12mbps. I am in the same boat as others, no competition in my area. Hoping that Verizon will bring in FIOS...

    DB:3.04:Re: Terrible Internet Lately xk


    We need more information please:- Post your upstream and downstream signal levels. Click the link or type: http://192.168.100.1 or http://10.0.0.1 into your browser. We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR). You may also want to contact Comcast and ask for your upstream SNR (uSNR) and receive level. - Post your modem’s error logs. - Post the make and model of your modem. - Post the make and model of your router if you have one. - Let us know if you contacted Comcast or had a tech visit. - Let us know what the lights on your modem are doing when you are having problems.

    - Plug directly into the modem (no router) via ethernet and run ShaperProbe.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.03

    DB:3.03:Terrible Tech Service 7d


    Honestly, is it the basic tool or means of the tech department to ONLY understand the value of powering down the modem?

    Anyone that has called the tech service once before, or anyone that has the slightest intelligence with hardware has already powered down their modem before they place a call to Tech Support.

    How about asking, "Have you tried powering down your modem yet?"

    I am having 70% packet loss at times, and I get a guy that is chomping on potato chips and becoming incoherent to the point that I sound like the Tech Support Representative.

    For the money I spend on Comcast for Digital Cable/DVR/HSI, there should be much better support offered. They tell me no Tech can come until Nov. 29th, and the only support they can offer over the phone is powering down my modem-unbelievable.

    DB:3.03:Terrible Tech Service 7d

    The TS with Comcast is no different than any other ISP!

    That is not a reason to put up with it. Just makes companies think they can get away with it while the top execs and stockholders rake in the dough.

    Did you know that Comcast's revenue in certain areas of thier portfolio went up about 27% in one quarter (last quarter)??? Check out the SEC filings and Comcast's financial reports.

    What are they doing with that money? Planning to bring us TV on the Internet so they can clog the pipes more than they already are. ;\



    "Neo, you must understand, there's a difference between knowing the path and walking the path." Morpheus - The Matrix

  • RELEVANCY SCORE 3.03

    DB:3.03:When I Send Email I Get A Pop Up Saying My Certificate Has Expired. It Wont Go Away k3


    Outlook 2010
    I click to update the certificate
    same message appears.

    I called tech support. They transfered me to OUtlook department. they never answered and the phone hung up twice after waiting 30 minutes to talk to someone each time. This is terrible service!!!!!

    Barry
    818.422.6257
    *** Email address is removed for privacy ***

    DB:3.03:When I Send Email I Get A Pop Up Saying My Certificate Has Expired. It Wont Go Away k3

    I first tried Yahoo and I couldn't reach anyone and their help pages on their site don't address the problem. I have a business account...they said I had mail plus not business, but mail plus said that I use regular mail. No one is there to help on this
    issue! I will probable need to figure how to transfer all my accounts to another mail server and get rid of Yahoo as this is annoying. Is there anyone at Yahoo who speaks to clients?

  • RELEVANCY SCORE 3.03

    DB:3.03:Microcell Terrible Service px



    Bought a microcell and ATT contract October 3rd took a couple weeks to get it up and running since ATT doesn't recognize the correct address. FOund a hard workong and competent person Kristy Nguyen in Customer support OK City who referred it to a person who got it to recognize correct address. Worked for about two weeks then down . Made endless calls, on hold forever --new microcell --but still won't work. No one in tech or Customer support will consider referring back to the original people who got it working (Kristy). Instead they will repeatedly try to reregister. Now we are nearing the end of December and still I have a microcell that will not recognize the correct address and tech support repeats the same suggestions that have been tried and failed repeatedly. THey referred me to "ICU" a personable individualwhose verbal ability seemed to be greater than technical knowledge. NOthing as far as results. I certainly have not received the service that I paid for and ATT maintains a system that avoids contact withthe customers that have been wronged by their failure to provide the servicethey agreed to provide.After three months of patience it certainly seems like a mistake to have done business with the provider who focusses on billing rather than service,

    Almc

    DB:3.03:Microcell Terrible Service px


    Bought a microcell and ATT contract October 3rd took a couple weeks to get it up and running since ATT doesn't recognize the correct address. FOund a hard workong and competent person Kristy Nguyen in Customer support OK City who referred it to a person who got it to recognize correct address. Worked for about two weeks then down . Made endless calls, on hold forever --new microcell --but still won't work. No one in tech or Customer support will consider referring back to the original people who got it working (Kristy). Instead they will repeatedly try to reregister. Now we are nearing the end of December and still I have a microcell that will not recognize the correct address and tech support repeats the same suggestions that have been tried and failed repeatedly. THey referred me to "ICU" a personable individualwhose verbal ability seemed to be greater than technical knowledge. NOthing as far as results. I certainly have not received the service that I paid for and ATT maintains a system that avoids contact withthe customers that have been wronged by their failure to provide the servicethey agreed to provide.After three months of patience it certainly seems like a mistake to have done business with the provider who focusses on billing rather than service,

    Almc

  • RELEVANCY SCORE 3.03

    DB:3.03:Uverse Incredibly Poor Service fk



    Have been paying just over $300 per month for Uverse TV, Phone and Internet for 2 years now and the service is terrible. I have probably had at least 12-15 technical visits to my home over the last 2 years and each tech finds what they claim is a different problem and repairs the item. I think I have had everything replaced at least 2 or 3 times yet still the same poor service.

    Last tech was here about 6 weeks ago and he was a breath of fresh air and diagnose 9 line faults throughout the poles. I called customer service about 4 weeks after he said someone would be back and sure enought the rude customer service agent told me that problem was fixed already but it wasnt and the service was still terrible. I pay for 18mpbs yet on my best day I get about 9. TV is always poor quality, no sense watching HD as half the time the TV gets the ATT blue screen of death. Even my two phone lines dont work right as they cross over one another at times. Have had managers here, supervisors here but until they fix the problem on the poles the problem will never be fixed meanwhile I am stuck with this terrible service at $300 per month since no other providers are in my area. Uverse should be ashamed of themselves charging me month after month and not delivering their service and forget about getting someone who cares about your problem on the phone.

    DB:3.03:Uverse Incredibly Poor Service fk


    I am in the same boat (seehere), but I have only been a customer for a few months. They seem to lie to get you off the phone so you are someone else's problem. You'd think with $3,800,000,000in profits last quarter they could afford to fix these issues....

  • RELEVANCY SCORE 3.02

    DB:3.02:Terrible Comcast Customer Service pa



    bye

  • RELEVANCY SCORE 3.02

    DB:3.02:Terrible Customer Service ms



    I have been trying to get our cable and internet actvated since 11/28/2013. The operaters gave me a 3:00pm-5:30pm slot on New years eve day 11/31/2013. Supposedly the tech came at 3:30 pm and tried to call us to open the gate. Only problem the operators gave the tech the wrong number. i called at 6opm and was told he would come back between 6-8pm,. He didn't . Today is 1/2/2014 and we still haven't had our cable actvated . 9 phone calls later being given guantees they would come today 1/2/2014, they haven't . Just got off the phone with a superviser (Thomas) , who said sorry you can't be activated until 1/6/2014 ! Even though it was Comcast's fault they have no motivation except tell a customer ,to bad go to the end of the line and wait another 4 days. We are only here another 5 days. I was told a superviser would call me back 2 times . It never happened. I have never in 35 years of business seen a company that has such horrible customer service. They don't care, they have no other competition in the Fort Myers Fl area. Document everything you do with them or you'll be running from phone call to another phone call.

    DB:3.02:Terrible Customer Service ms


    I have been trying to get our cable and internet actvated since 11/28/2013. The operaters gave me a 3:00pm-5:30pm slot on New years eve day 11/31/2013. Supposedly the tech came at 3:30 pm and tried to call us to open the gate. Only problem the operators gave the tech the wrong number. i called at 6opm and was told he would come back between 6-8pm,. He didn't . Today is 1/2/2014 and we still haven't had our cable actvated . 9 phone calls later being given guantees they would come today 1/2/2014, they haven't . Just got off the phone with a superviser (Thomas) , who said sorry you can't be activated until 1/6/2014 ! Even though it was Comcast's fault they have no motivation except tell a customer ,to bad go to the end of the line and wait another 4 days. We are only here another 5 days. I was told a superviser would call me back 2 times . It never happened. I have never in 35 years of business seen a company that has such horrible customer service. They don't care, they have no other competition in the Fort Myers Fl area. Document everything you do with them or you'll be running from phone call to another phone call.

  • RELEVANCY SCORE 3.01

    DB:3.01:Terrible Service In Hollywood, Ca j3


    Moved to general care

  • RELEVANCY SCORE 3.01

    DB:3.01:Terrible Connection, Packet Loss? aa


    I am have really slooww, choppy, connections. The problem is, with games, websites etc i get great pings, however games will freeze and become very choppy, same with websites. All of my software for routers/modem is updated, modem stats are fine except downstream noise is 32. Of course I contacted tech support and was given the standard power cycle solution, and quickly written off. I am getting pretty furious with the quality of this service, and can only hope a new broadband service moves into town soon. In the meantime, if anyone has any suggestions I would greatly appreciate it.-Thanks

    DB:3.01:Terrible Connection, Packet Loss? aa

    Not just you. Im having issues too. Chicago area. Off of elmhurst.This is the first time in a long time too.Link.............

  • RELEVANCY SCORE 3.01

    DB:3.01:Terrible Internet Lately dd



    For the past 2 weeks the internet has been so laggy both with xfinity TV (online) and my online games... I am a network major in college and have been in the tech field for years so I know how to make sure its not my end... The internet has been terrible for the past 2 weeks are you doing service in my area (McHenry,IL) or what is going wrong on your end this is not worth the money I pay....

    DB:3.01:Terrible Internet Lately dd

    skiter wrote:

    For the past 2 weeks the internet has been so laggy both with xfinity TV (online) and my online games... I am a network major in college and have been in the tech field for years so I know how to make sure its not my end... The internet has been terrible for the past 2 weeks are you doing service in my area (McHenry,IL) or what is going wrong on your end this is not worth the money I pay....

    We need more information please:- Post your upstream and downstream signal levels. Click the link or type: http://192.168.100.1 or http://10.0.0.1 into your browser. We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR). You may also want to contact Comcast and ask for your upstream SNR (uSNR) and receive level. - Post your modem’s error logs. - Post the make and model of your modem. - Post the make and model of your router if you have one. - Let us know if you contacted Comcast or had a tech visit. - Let us know what the lights on your modem are doing when you are having problems.

    - Plug directly into the modem (no router) via ethernet and run ShaperProbe.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.01

    DB:3.01:Dvr Service Is Terrible, Tech Support Is Even Worse, Don't Waste Your Time..... 3a



    I have had the system less then 2 weeks, and I have experienced lockup after lock up. I have reset the gate way numerous times, i have reset the box 10 times just saturday along. I have missed shows and recorded only portions due to lock up. I spoke to the supervisor at tech support named Josh who apologized and stated I was misdirected since I have over 150 programs, it is a "known" issue of lockups and there is nothing they can do about it. I have to suckit up and reduce the amount of recorded items to 66.

    I left directv for this crap..... Unbelievable. Worst is tech support is useless, 3 tiers of tech support and all they could say sorry, that is the way it is......

    DB:3.01:Dvr Service Is Terrible, Tech Support Is Even Worse, Don't Waste Your Time..... 3a

    How do you access"""Available disk space is reflected in bytes in the System Resources screen.""" to see how much memory is used(available) if this applies tothe cisco receiver that I have.And how does itcomparein size of harddrive.Message Edited by Shaun64 on 01-06-2009 08:19 PM

  • RELEVANCY SCORE 3.00

    DB:3.00:Comcast Knocked Out Our Services And Won't Send A Tech To Repair The Problem ma


    Comcast connected our cable service to our neighbor's house, and KNOCKED OUT service to our house at the same time at 6 PM tonight, and left the uncovered cable junction box open to the elements in the middle of a Chicago winter. They refuse to come earlier than 5 pm tomorrow to fix the problems THEY created. I had to do all the work to find out what the technical problem was by talking to the neighbor. Comcast support was reluctant at best to help. I was hung up on by the automated phone system many times and the customer service people were always dead ends. Terrible way to treat a customer of 11 years. See pix here: http://bit.ly/1wjiTKW

    DB:3.00:Comcast Knocked Out Our Services And Won't Send A Tech To Repair The Problem ma


    May want to send corporate a link to your post.

    https://customer.comcast.com/help-and-support/vp-contact-form/

  • RELEVANCY SCORE 2.99

    DB:2.99:Terrible Customer Service 19



    Why do the people my wife keeps talking to at customer sevice keep lying to her? They have PROMISED three times in a row to send a service tech to our house at a designated time frame. Not only has no one showed up, but they didn't even bother to call and tell us no one was coming. I have been paying $170.00 per month for years for this service and I can't even watch TV without intrference and shut downs on the box. If Comcast had enough competition, they would be out of business by now!It must be nice being the only cable on the block, you can treat your customers like c*** and not even care!!! Keep making millions Comcast- your day is coming!

    DB:2.99:Terrible Customer Service 19


    To get help, your best option is to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 2.97

    DB:2.97:Timeouts, Terrible Service p3



    For the past several weeks we've been having a problem with intermittent connectivity.

    1. Everytime there is any load on our service in our area we get tons of timeouts at the second hop (gateway) which causes our service to become basically unusable.

    2. It happens the worst when more people on online, such as during the evening or on weekends.

    3. If you ping the gateway. 24.12.8.1 which is the first hop after our router going anywhere you'll see the timeouts happening a lot.

    4. The cable modem logs give lots of T3 and T5 errors.

    5. I've talked to a technician who came to our house and agreed we have a problem, a line tech who also agreed, a tech supervior who also agreed and numerous call center people who all agreed we have a problem not in our house.

    6. It has now been over 3 weeks later and many calls and visits later and the problem is still happening.

    Any help? This is crazy!

    DB:2.97:Timeouts, Terrible Service p3


    I've been trying to get this fixed since the beginning of Decemeber. Any time there is any load on the system our CMTS hop times out like crazy and the service becomes pretty much unusable. I have talked to numerous "supervisors" and tech ops people, etc. They all agree it is an issue but no one is fixing it! I have yet another tech coming tomorrow. It's been a real nightmare.

    Oh yeah and our modem still reports lots of T3 and T5 errors. The problem has been consistant for almost 5 weeks now!

  • RELEVANCY SCORE 2.97

    DB:2.97:Terrible Communications And Service 39



    To make a long story short, I had a tech come on site and found the problem was outside wiring. They had maintenace come on site and they looked at the problem, acknowledged the problem was outside and then nothing. Called customer service two weeks later and they have no clue as to where we stand and only know that they sent out the previous tech. Once the problem is assigned the problem they have no idea what is done. Evidently it's an out of sight, out of mind attitued. There is no communincations between anyone!

    Had them send out another tech, he came this morning, told me the same thing that the first tech told me that the problem was outside and they would send it to maintenance. They won't give you a number to call or a supervisors name, no paperwork was given. Luckily their office is nearby my office so it looks like I need to go there and cause an incident.

    DB:2.97:Terrible Communications And Service 39


    To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 2.97

    DB:2.97:Terrible Costumer Service 8x


    Has anyone else gotten frustrated with the horrible costumer service from uverse? I have had tech problems for the past 6-9 months. I have cont. to call and complain about my issues. Yet still nothing has been done. I would call more frequently. But it is such a hassle dealing with the automated phone system. Just today, I was told my hold time to be approximately 8min. 30min later I got a rep to talk to. Yet once again, nothing was accomplished!!! Anyone looking for a cable supplier. I suggest look else where.
    Sincerely ,
    So Fed Up

    DB:2.97:Terrible Costumer Service 8x


    Hello @J313 , welcome to the Forums.

    Unfortunately you didn't specify what tech issues you're having, if you want, please let the community know, as we have so many extremely knowledgeable users here who will be happy to share an advice. Also, we have a U-Verse Tech team that might be able to help, you can reach them by sending a private message by clicking here, please include your full name, phone number and account number if you decide to send them a message.

    Thank you,

    Dmitriy

  • RELEVANCY SCORE 2.97

    DB:2.97:Terrible Customer Service 83



    Today my FIOS service stopped working, because my neighbor had FIOS installed today and the service people disconnected my fiber. I spoke directly to the service tech that was still at my neighbors house and was told it was not his problem and I had to call it in. I called support and after an hour on the phone I was told they could not dispatch anyone till tomorrow. I told them the tech was still at my neighbors but dispatch refused to have him fix the issue. I got a suppervisor on the line and they even refused him. So now I sit with no phone, no TV and no Internet. Thank God I have an ATT phone.

    DB:2.97:Terrible Customer Service 83


    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

    Please keep all correspondence regarding your issue in the private support portal.

  • RELEVANCY SCORE 2.96

    DB:2.96:Terrible Service From Comcast cj



    Yesterday I had a technician scheduled to be at my house at 11:30AM, he never showed up. I then had a tech rescheduled to replace faulty equipment between 8:AM-8PM. No show. I am discontuning service on10-31-2013. I will find a dependable carrier. I was told I would have a appointment today between 8 to 8. I found out that wasn't going to happen. I pay between 225.00 to 250.00 a month for services and equipment that does not work. I am a service-connected disabled vet and need a dependable carrier to order medicine from the VA, or to call a ambulance if I need one.

    DB:2.96:Terrible Service From Comcast cj


    You might want to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) and let them know how you were treated.

    Don't forget to mention that they failed to live up to the Comcast Customer Guaranteeand they owe you a credit or free premium channels.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 2.96

    DB:2.96:Can't Download Security Backup f3



    I've tried using the At Home Agent, which is useless. The screen shots aren't even up to date. When I called Verizon, the first guy just sent me links to the website (duh!). The second guy transferred me to a tech whose English was terrible. I got this service for free the first 3 months with my bundle and now I'm paying $10 for it and can't even use it. Verizon needs to devote some time and energy to their customer service and their website. Both are horrible.

    DB:2.96:Can't Download Security Backup f3


    try logging in at www.myverizon.com and when you see your bill, look directly under that. they usually have one or two box ads, and then under that they have account actions. look for manage broadband essentials and extras and click that. that takes you to the download pages.

  • RELEVANCY SCORE 2.96

    DB:2.96:How Can A Tech Miss 3 Appontment? m3


    I moved and have been trying to get a tech out here to hook up my service. I've been a customer of Comcast for over a decade and should be used to the terrible service but it's still as frustrating as ever especially when I'm taking days off work and nobody shows up for these scheduled appointments. U verse is looking better and better all the time. Now they're telling me the tech might show up between 1 and 8 but they can't guarantee it. I feel imprisoned in my own home.

    DB:2.96:How Can A Tech Miss 3 Appontment? m3

    It should be made a requirement that the tech call you on your contact number right before show in up or call to cancel the appointment.

  • RELEVANCY SCORE 2.96

    DB:2.96:Customer Service Is A Joke Internet Service Just As Bad f7



    You come to a company's website hoping for some answers because you have called and had a tech out but still internet service is terrible. A Verizon tech said they need to fix the problem at the pole but still no one has come out. Then you get an email that Verizon is going to charge more money for this service!!! I left comcast for their price increases but at least their service was good even the customer support was better I could email or chat didn't have to spend hours on the phone with someone in India. I want this issue fixed. I don't want to reset my modem I pay enough money that Netflix streaming should work all the time along with my computer

    DB:2.96:Customer Service Is A Joke Internet Service Just As Bad f7


    You come to a company's website hoping for some answers because you have called and had a tech out but still internet service is terrible. A Verizon tech said they need to fix the problem at the pole but still no one has come out. Then you get an email that Verizon is going to charge more money for this service!!! I left comcast for their price increases but at least their service was good even the customer support was better I could email or chat didn't have to spend hours on the phone with someone in India. I want this issue fixed. I don't want to reset my modem I pay enough money that Netflix streaming should work all the time along with my computer

  • RELEVANCY SCORE 2.96

    DB:2.96:Tech Support Please Contact Me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! x3



    BEEN TRYING TO GET HELP FOR OVER A WEEK ON THE UGLY TERRIBLE WAY YAL MADE IT FOR US

    DB:2.96:Tech Support Please Contact Me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! x3


    thank you guys for replying and wanting to help me, its just I am not so familiar with doing or getting help this way. I usually had a number, call, solve problem, and be done. this is something totally new to me, and to be honest, for help, I do not like the idea, but to share ideas and projects, I think this is an awesome way to do things. I just find this so frustrating as I have been trying now for over 5 days or so to solve my problem. and sorry , I have Photoshop elements 11, and after I edit a photo and save, I can not print cause a pop-up window will appear and says can not processed with request due to missing file. there is no missing file as picture was only saved with changes and if cancel changing, it then will print. so how can I by-pass pop-up and print my edited pictures?? Please and thanks guys..amy

  • RELEVANCY SCORE 2.96

    DB:2.96:Service 8a



    Your service stinks,and your web site is terrible. You are exspensive and of poor quality.

    DB:2.96:Service 8a


    Your service stinks,and your web site is terrible. You are exspensive and of poor quality.

  • RELEVANCY SCORE 2.96

    DB:2.96:Terrible Experience And A Rep Lied To Us About Our Service fm



    We wanted to upgrade to the Extreme 50 from Blast. Spoke to a rep who took the order and sent us a DOCSIS 3.0 modem so we could take advanatge of faster speeds. Modem is set up and activated; we are only getting 30 mpbs. Called tech support and they said there is no such thing as Extreme 50 package. So why were we sent a new modem and told we had been switched? Why aren't we getting faster speeds?

    Been a customer for over 10 years and I am VERY disappointed. We needed MORE than 30mbps. We are willing to upgrade our service to achieve this, but no one seems to want to help us. Very, VERY frustrated.

    DB:2.96:Terrible Experience And A Rep Lied To Us About Our Service fm


    FWIW, poster had a duplicate thread here which is now closed;

    http://forums.comcast.com/t5/Basic-Internet-Connec​tivity-And/TERRIBLE-experience-and-lied-to/m-p/167​...

  • RELEVANCY SCORE 2.95

    DB:2.95:Terrible Website And Terrible Service kd



    I have been trying to change my billing address for over an hour now. The website navigation is terrible; I finally discovered by Googling that I cannot make the change I want to make through my online account. So, during regular business hours, I have called three times to make the change. It is impossible to get a live person and the phone tree keeps dumping me. Terrible service and very frustrating. In this day and age it's ridiculous to have such a bad experience.

    DB:2.95:Terrible Website And Terrible Service kd


    I have been trying to change my billing address for over an hour now. The website navigation is terrible; I finally discovered by Googling that I cannot make the change I want to make through my online account. So, during regular business hours, I have called three times to make the change. It is impossible to get a live person and the phone tree keeps dumping me. Terrible service and very frustrating. In this day and age it's ridiculous to have such a bad experience.

  • RELEVANCY SCORE 2.95

    DB:2.95:Terrible Tech Support - Paying For Services I Can Not Use d7



    Absolutely the WORSE technical ever, anywhere. Nice, polite, but nothing gets fixed. Takes 3,4,5,6 calls and hours of frustration. There are a few great ones but there needs to be some huge training efforts for these folks!!

    DB:2.95:Terrible Tech Support - Paying For Services I Can Not Use d7


    Lol had time warner...far better than comcast....I should be specific Cali-Comcast....I had comcast in Marylandm it was awesome....but this fanchise in Cali is bottom of the barrel

  • RELEVANCY SCORE 2.95

    DB:2.95:Terrible Service a8



    Been waiting since 11 00 for technician....on hold for 20 mins before...They really don't know what they are doing...Have had issues with digital for more than a week. Each time I spoke with someone itwas a different story as to what was wrong with service. Set up appointment for 11 today...it is now 2 30 and theytrying to once again find a tech...they say tech will be herebetween 3 and 5...I received a louxy 20 dollar credit for my now more than 5hrs of time!!!!!!!! Can't waif for FIOS!!!! Also plan on contacting FCC with complaint!!!!! Oh and spoke with a supervisor who was quite sarcastic!!!!

    DB:2.95:Terrible Service a8


    The forum admins can find out if a poster is or is not a Comcast employee.

    If I were a Comcast employee they would have known that fact in 2004 when I first started posting here.

    They are not my "outsourced call centers". We do not receive any compensation from Comcast for our work here in the forums.We are here because we like helping others.

    I am not defensive about the customer service. I've seen to many horror stories about customer service over theyears and in fact I have criticized Comcast many times. I am not responsible forwhatother customers say about customer service or anything else related to Comcast.

    How can we, and others,protect a job we don't have?

    Why are YOU so defensiveabout being told that this is a customer to customer forum and your mistaken belief that anyone who does not criticize Comcast is an employee?




    Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

    This is done to protect customers and for assurance that they are dealing with a Comcast employee.Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

  • RELEVANCY SCORE 2.95

    DB:2.95:Bios Corruption m3



    After a BIOS update from HP, the laptop will not start. Because the PC is out of warranty, HP wants to charge to repair it. HP's update created the problem! That's a scam! There is supposed to be a way to recover bios from a backup and it does not work. I am a tech of 31 years and I have never seen such a money scam as this company is running. All my cistomers will surely know about this!

    Beware of the terrible service from HP.

    DB:2.95:Bios Corruption m3


    After a BIOS update from HP, the laptop will not start. Because the PC is out of warranty, HP wants to charge to repair it. HP's update created the problem! That's a scam! There is supposed to be a way to recover bios from a backup and it does not work. I am a tech of 31 years and I have never seen such a money scam as this company is running. All my cistomers will surely know about this!

    Beware of the terrible service from HP.

  • RELEVANCY SCORE 2.95

    DB:2.95:Raystown Lake Service Is Terrible px



    We get terrible to no service at Raystown Resort near Entriken. This seems crazy that Verizon wouldn't install a tower because of there being a large marina and a large campground.

    DB:2.95:Raystown Lake Service Is Terrible px


    If I'm not mistaken, a lot of that area is National Forest. It's rare to find coverage in bigger National Forest areas due to federal restriction. This wouldn't be Verizon's issue at all.

  • RELEVANCY SCORE 2.95

    DB:2.95:Storm Loss Of Satellite Signal cs



    Last night we had a terrible wind and thunder storm. We are now receiving a 771 signal. Further research shows that our dish has changed direction. Called customer service and they can't get a service tech for 5 days. I do not want to go 5 days without service. How can I fix the dish or problem?

    DB:2.95:Storm Loss Of Satellite Signal cs


    Last night we had a terrible wind and thunder storm. We are now receiving a 771 signal. Further research shows that our dish has changed direction. Called customer service and they can't get a service tech for 5 days. I do not want to go 5 days without service. How can I fix the dish or problem?

  • RELEVANCY SCORE 2.94

    DB:2.94:Customer Service Terrible p1



    hello i need a email address or a phone # for the ceo Randall L. Stephenson i nee to let him know how lowsy his customer support is and how bad this company is run ive been on the phone with your customer support for over 6 hours and i have been waiting for a repair tech for 8 hours now and i still have no internet and i have no tv for the last 4 days i have spoke to every forigner that works for your company you cannot understand any of them and if nothing is done i will bring my business elsewhere so all i need is a phone # or email thank you

    DB:2.94:Customer Service Terrible p1


    These are the following addresses I am sending my letter to, rather than just choose one- I want them to KNOW how dissatisfied I am with their poor service.

    ATT

    {Personal content removed}

  • RELEVANCY SCORE 2.94

    DB:2.94:Terrible Netflix Service 9f



    Moved into a new house in which it was already set up for Fios. Figured I would try it out (have had Comcast in the past), and all has been well....except for absolutely terrible netflix service. Continuous bufferng, terrible resoution, just bad service overall. Extremely dissapointed. Would love to hear an official response.

    DB:2.94:Terrible Netflix Service 9f

    stovemonky wrote:

    Wonderful product with apparently unacceptable customer treatment:

    http://iamnotaprogrammer.com/Verizon-Fios-Netflix-Vyprvpn.html

    The link includes bad information. For example, it states that the maximum Netflix rate is well above 3000kbps. When things are going well I've gotten up to 57000kbps on my Verizon FiOS connection.

  • RELEVANCY SCORE 2.94

    DB:2.94:Tech Support Has Not Replied - Customer Service Please Respond 77



    Hi, I submitted a tech support ticket several weeks ago and still have not received a reply. I can't spend all day on the phone chasing them down, and need to get my situation resolved. Ever since I moved into my new house I have had terrible service - up to 4 hours to download a photo text and missed calls left and right. I spoke with someone who had me change settings on my phone, went through troubleshooting, was going to send someone out to check towers, and promised me a call back within 2 days. This was three weeks ago. techsupport Verizon Wireless Customer Support could I please get an update on this? My phone is useless and my husband is having the same issue (dropped calls / no signal, missed texts, slow downloading of texts). Need someone to reply, preferably with a contract termination authorization, please and thank you!

    DB:2.94:Tech Support Has Not Replied - Customer Service Please Respond 77


    I had an issue with being charged for a faulty phone- then it was replaced by another faulty phone(numbers dont work). My daughter is without phone service in another city that we cant get in touch with her- 6 months now. the tech people would say that they will check on it and call me back. No call back! Bill

  • RELEVANCY SCORE 2.94

    DB:2.94:Where's My Channel Guide Info? 3z


    I have the Hughes directv DVR with TiVo. Last call was Wednesday, successful. Tonight the guide says for every channel "To Be Announced." Did a phone test AND a successful call. Still nothing. My bill is paid, by the way.(By the way, I've been on hold trying to call tech service for a half hour already. And it 2:30 a.m. Phone customer service is terrible. During business hours, it's taken more than an hour to talk to a real person and get problems solved. This truly is inexcusable.)

    DB:2.94:Where's My Channel Guide Info? 3z

    I have the Hughes directv DVR with TiVo. Last call was Wednesday, successful. Tonight the guide says for every channel "To Be Announced." Did a phone test AND a successful call. Still nothing. My bill is paid, by the way.(By the way, I've been on hold trying to call tech service for a half hour already. And it 2:30 a.m. Phone customer service is terrible. During business hours, it's taken more than an hour to talk to a real person and get problems solved. This truly is inexcusable.)

  • RELEVANCY SCORE 2.94

    DB:2.94:Terrible Att Customer Service - Land Line Support ja


    Moved for better exposure

  • RELEVANCY SCORE 2.94

    DB:2.94:Pennfoster Slow Rude!!!! fa



    I have decided to withdraw from the vet tech program. I feel like that are slow and do not care if you are waiting for books in order to move on. When I called I received very poor service and was told I owed $600+, yeah right. I've only began the program in Feb 2013. YOU WILL NEVER SEE IT! I WILL NEVER REFER SOMEONE TO PENN FOSTER!!! TERRIBLE EXPERIENCE! I will enroll in my community college.

    DB:2.94:Pennfoster Slow Rude!!!! fa


    Hi Alisha,

    Good Morning! I have sent you a Direct Message regarding this matter.

    Jenn

  • RELEVANCY SCORE 2.94

    DB:2.94:Terrible Support Service 79


    On December 23, 2013 I applied for new service with verizon and was told that my service would begin on December 27, 2013.But on the 26th of December my current service was disconnected and I have been without service since.

    Verizon sent out a tech on Friday, but he discovered the problem wasn't in my house but at the central station, on Monday (they refused to send out a tech on Saturday) they sent out a Tech on Monday and discovered that problem was the central station, I have yet to receive a call from the person who is supposed to be handling my call, because I was lied to, because there is no one working in the central station at this hour.

    Verizon service has gone down over the years, but this is ridiculous.If I could get rid of them I would but Cablevision is worst.

    DB:2.94:Terrible Support Service 79

    On December 23, 2013 I applied for new service with verizon and was told that my service would begin on December 27, 2013.But on the 26th of December my current service was disconnected and I have been without service since.

    Verizon sent out a tech on Friday, but he discovered the problem wasn't in my house but at the central station, on Monday (they refused to send out a tech on Saturday) they sent out a Tech on Monday and discovered that problem was the central station, I have yet to receive a call from the person who is supposed to be handling my call, because I was lied to, because there is no one working in the central station at this hour.

    Verizon service has gone down over the years, but this is ridiculous.If I could get rid of them I would but Cablevision is worst.

  • RELEVANCY SCORE 2.94

    DB:2.94:Verizon Billing Department Is Terrible!! k3



    MY VERIZON BILL HAS BEEN WRONG FOREVER!!

    I AM A VERIZON EMPLOYEE. NOT ONE PERSON CAN HELP ME GET MY CONCESSION SERVICE.

    I am being billed $157.00 for a FIOS triple play. As an employee, I should get the Ultimate package for $79.00. It's been 2 years. I am so sick of this. I am owed money. When I call the billing office, someone always changes my account - to their benefit. When repair came, after I reported my DVR tiling, I did not get a new DVR - I got a reboot. I was a FIOS Tech for years. This is disheartening.

    Today, I am calling the Business Office again. Two weeks ago, I called, Verizon said they created a ticket to fix this problem. Guess what happened? NOTHING!!!!!!

    Can you help me??

    Joanne

    DB:2.94:Verizon Billing Department Is Terrible!! k3

    realejo1 ,

    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.




    Anthony_VZ

    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • RELEVANCY SCORE 2.94

    DB:2.94:Re: No Picture Or Sound But The Guide Works 89


    Same problem, picture keeps going out, tech was here but only worked until he drove down the street, have to wait almost a week. When I ask what possible scenerio would allow channel guide to work but no picture they have no answer. When I ask how the computer modem can recieve a refesh signal but not get on internet they say modem is not working. Terrible customer service from people that only seem to know how to read from a script.

    DB:2.94:Re: No Picture Or Sound But The Guide Works 89

    awclean wrote:Same problem, picture keeps going out, tech was here but only worked until he drove down the street, have to wait almost a week. When I ask what possible scenerio would allow channel guide to work but no picture they have no answer. When I ask how the computer modem can recieve a refesh signal but not get on internet they say modem is not working. Terrible customer service from people that only seem to know how to read from a script.

    Apologies for the issue and the experience that you described above. In reviewing your account, it looks like there is a scheduled technicianvisit for Wednesday so that we can get this issue investigated and resolved. Thanks for your patience.

  • RELEVANCY SCORE 2.93

    DB:2.93:Re: One Step Away From Walking Away Because Of Terrible Horrible Customer Service cp



    Seems i am seeing more and more complaints about comcast service. They hooked mine up and had issues with internet cutting out and taken the phone with it. Made a call and computer answered doing a reset on my modem. No fix so tried to talk to rep online live chat but of course after three people and 24 hours later of doing the things they said i finally called in. 2 more people on the phone later and another 8 hours of my life wasted i finally get a tech to come out. tech did some stuff and spotted someone had hooked into my cable outside. that means he didnt put the security lock on the box. still that didnt solve the problem so they send out another tech who finally after me telling him to replace the box like i said to first guy the internet runs. yet still after all this they still aint fix the cable issues of box shutting off and restarting. we cant access direct tv at all now and just got a bill for service for next month. as if we are really looking forward to another month of service that we can get for half the price else where.

    now the funniest part of this all is the second tech saying they dont report cable thieves. doesnt matter it was destroying my service that i was paying for. what does comcast care as long as someone pays them.

    and if you read this comcast remember a unhappy customer can spread info like this and prevent future customers.(cut-paste-mass email)

    DB:2.93:Re: One Step Away From Walking Away Because Of Terrible Horrible Customer Service cp


    Seems i am seeing more and more complaints about comcast service. They hooked mine up and had issues with internet cutting out and taken the phone with it. Made a call and computer answered doing a reset on my modem. No fix so tried to talk to rep online live chat but of course after three people and 24 hours later of doing the things they said i finally called in. 2 more people on the phone later and another 8 hours of my life wasted i finally get a tech to come out. tech did some stuff and spotted someone had hooked into my cable outside. that means he didnt put the security lock on the box. still that didnt solve the problem so they send out another tech who finally after me telling him to replace the box like i said to first guy the internet runs. yet still after all this they still aint fix the cable issues of box shutting off and restarting. we cant access direct tv at all now and just got a bill for service for next month. as if we are really looking forward to another month of service that we can get for half the price else where.

    now the funniest part of this all is the second tech saying they dont report cable thieves. doesnt matter it was destroying my service that i was paying for. what does comcast care as long as someone pays them.

    and if you read this comcast remember a unhappy customer can spread info like this and prevent future customers.(cut-paste-mass email)

  • RELEVANCY SCORE 2.92

    DB:2.92:Customer Service f8



    after having the blue screen of death for two weeks it is finally fixed. I spoke to Gerald who fixed the problem in minutes. This after spending hours on the phone with other reps who could not fix the issue and advised they would call back-which most of them did not. They also scheduled an appointment that they did not show up for. The tech just closed out the appointment without coming to the house. All in all our experience was terrible. Gerald was the only bright spot his ID is CHL 9UV-thanks Gerald!

    DB:2.92:Customer Service f8


    If you could post details about the kind of blue screen error you were getting and what Gerald did to fix the problem, you'd be doing your fellow customers a favor. Blue screen errors tend to be tough to fix!

  • RELEVANCY SCORE 2.91

    DB:2.91:Unsatified Customer 1x



    For years I've been recommending the FIOS experience. Here lately, nothing but terrible service, I can't get evened number channels on the regular stations. Only in HD will the stations work.Now I can't order a VOD for 400 which is an HBO staiton. It's simple, I pay for the service I should be getting the service. I refuse to reboot, restart, troubleshoot anything...I'm tired of it. If is so high tech, FIX IT! Contacting Verizon by phone is pointless...I've been on Hold with music....Come February, I'm cutting services back!

    DB:2.91:Unsatified Customer 1x


    Sorry to hear about your dissatisfaction. We do want to help out anyway we can. We have sent you a private message to get more information from you.




    Anthony_VZ

    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • RELEVANCY SCORE 2.91

    DB:2.91:Terrible Service s3



    I am extreme unhappy with the customer service i have recieved. I do not even know where to begin. thanks for nothing comcast. everything i have read and

    DB:2.91:Terrible Service s3


    Sorry about that. Could you clarify your issues?

    Also, the account you used to post here has been disconnected. May I have some updated account info so I can help you out?

    Brandon

  • RELEVANCY SCORE 2.91

    DB:2.91:X1 Doesn't Work. Internet Is Slow. 7z


    I just wanted to let you know I got your services about a month ago. I am extremely dissatisfied and have received horrid customer service. Not a single person has helped resolve the numerous technical issues I've had. I will make sure that everyone I know is aware of how terrible your companies customer service, product, and tech support is.

    DB:2.91:X1 Doesn't Work. Internet Is Slow. 7z


    First of all, the is a user to user forum. Comcast employees hang out here. They may help you, they may not.If you are here asking for help you are going to need to post far more details about your situation and your issues...
    knoon17 wrote:I just wanted to let you know I got your services about a month ago. I am extremely dissatisfied and have received horrid customer service. Not a single person has helped resolve the numerous technical issues I've had. I will make sure that everyone I know is aware of how terrible your companies customer service, product, and tech support is.

  • RELEVANCY SCORE 2.90

    DB:2.90:Terrible Comcast Customer Service - As Usual 33



    As Usual Comcast Customer Service is Awful! Set up service switch to new address today between 5-7 pm. Tech was a no show. Then claimed he was outside our house for 45 minutes and no one home. Called didn't leave a message and never answered when we called back.

    To top it off, called Comcast, was on the phone for a total of 2 hours and 45 minutes, no one was able to provide any help. Best they could do was offer the next available appointment.

    Comcast is unwilling to take accountability for their workforce and can't provide customer service to remedy their mistake. What's new.

    DB:2.90:Terrible Comcast Customer Service - As Usual 33

    zhillel wrote:

    As Usual Comcast Customer Service is Awful! Set up service switch to new address today between 5-7 pm. Tech was a no show. Then claimed he was outside our house for 45 minutes and no one home. Called didn't leave a message and never answered when we called back...

    You might want to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) and let them know how you were treated.

    Don't forget to mention that they failed to live up to the Comcast Customer Guaranteeand they owe you a credit or free premium channels.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 2.90

    DB:2.90:Crowdsupport 91


    Hi all, I

    DB:2.90:Crowdsupport 91


    Hey Luv, that's a good question you've posed there, was just about to ask the same thing ....




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 2.90

    DB:2.90:Post Moved Terible Service Terrible Customer Suppo... j3



    Moved to phones boardhttp://community.bt.com/t5/Phones/Terrible-service-terrible-customer-support-can-ANYONE-help-me/m-p/...




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    DB:2.90:Post Moved Terible Service Terrible Customer Suppo... j3


    Moved to phones boardhttp://community.bt.com/t5/Phones/Terrible-service-terrible-customer-support-can-ANYONE-help-me/m-p/...




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 2.90

    DB:2.90:Terrible Experience For The Moving Of Interenet Service cs


    I had moved to a new apartment and tried to move my internet service to the new address, the service moving was so terrible. The tech came to my apartment on 1/19 for the first time, yet he could not start the service for me because he could not go to the roof which door was locked and only the property manager had the key. So I rescheduled an appointment on 1/22 from 10am to 12pm and asked the property manager to come over with keys that time. However, no one came during that time. I called the custom service serveral times and the repsentative just rescheduled the appointment to 12pm to 2pm that day. I had waited at home with the property manager for a whole day and saw nobody came nor any phone call explain what happened. The manager left at 4pm, and the tech called me at 5pm said he could come around at 5:30pm. I had to tell him that the manager had left and i don't have the key to the roof. The your schedule department called me later after that to make another appointment on 1/23 8am to 10am, so i called the property manager to come again by that time. However, later on 1/22, i received a call from the schedule department telling me that the appointment i had for 1/23 was an error and no tech could come untill 1/26.It is so terrible that the promise comcast made to me was never kept. Does the appointment mean anything for this company? Does the customer's time so worthless that it could be wasted by just waiting at home for nobody to come? I cannot imagine any responsible company will make an appointment with the customer but never show up and just postpone the appointment even without telling me about that. so terrible experience

    DB:2.90:Terrible Experience For The Moving Of Interenet Service cs


    You might want to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) and let them know how you were treated.

    Don't forget to mention that they failed to live up to the Comcast Customer Guaranteeand they owe you a credit or free premium channels for each missed appointment.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 2.90

    DB:2.90:Lie After Lie Terrible Customer Service m8



    Duplicate post - please see:

    LIE AFTER LIE TERRIBLE SERVICE

    Message was edited by: Admin Moderator

    DB:2.90:Lie After Lie Terrible Customer Service m8


    Duplicate post - please see:

    LIE AFTER LIE TERRIBLE SERVICE

    Message was edited by: Admin Moderator

  • RELEVANCY SCORE 2.90

    DB:2.90:Ht4137 My Service Is Terrible xc


    My service seems to be bad all the time?

    DB:2.90:Ht4137 My Service Is Terrible xc

    Apple is not a carrier and does not provide service.Contact the service provider and address the issue with them.

  • RELEVANCY SCORE 2.90

    DB:2.90:Argh! This Service Is Terrible. j9



    Tonight, again, Xfinity berings us pixelated video and choppy audio.

    Watchin football with this experience. Priceless!

    DB:2.90:Argh! This Service Is Terrible. j9


    I did get thru to them quickly. Technician had me unplug HDMI cord for a few seconds. After repluging it in the problem seemed to have disappeared and has been OK since.

  • RELEVANCY SCORE 2.90

    DB:2.90:Ios Problem With Sorting Apps 3j


    blah blah blah, terrible way to get tech support is this. The dark side rules here

    DB:2.90:Ios Problem With Sorting Apps 3j

    blah blah blah, terrible way to get tech support is this. The dark side rules here

  • RELEVANCY SCORE 2.90

    DB:2.90:Complaints 7a



    Bought a HP ENVY 14 K027CL Sleekbook Nov 20-2013. It stopped working on Jan 28-2104. No power. Called tech support. After 1 hour, nothing helped. Sent in on 2-2-2104. (Lavergene, TN). Got an update that would be returned by 2-17-2014. Got a new update now not until 3-10-2014. "Beyond their control". Who's control is it??!!

    A terrible product with terrible service.

    tim

    DB:2.90:Complaints 7a


    This is NOT official HP Customer Support and I, as most other persons on this forum,do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum andit is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

    Please contact official HP Customer Support, via email, chat, or phone call concerning your issue.

    If you have any further questions, please don't hesitate to ask.

    Please click the White KUDOS"ThumbsUp"to show your appreciation

  • RELEVANCY SCORE 2.90

    DB:2.90:Terrible Customer Service Since Merger With Warner 93



    I'm desperate, and out of options.

    Just moved and signed with Comcast on November 3.

    I've had so much trouble with certain channels being pixelated.

    I've called 4 times in the past 10 days, with no resolution.

    I've been transferred a dozen times to customer service reps that are only interested in passing the buck.

    I've been on hold anywhere from 30 minutes to 56 minutes, still -- no resolution.

    One call actually was disconnected, and the rep never called us back. Called again -- 45 - 55 minute hold time.

    This is totally unacceptable.

    One rep told me that she wanted to send a tech, but was only available during the day. We work during the day-- asked for weekend or evening appointment. She said -- don't you have any cousins that can be there? UGH!!!

    So done.

    Ready for Verizon.

    DB:2.90:Terrible Customer Service Since Merger With Warner 93


    I'm desperate, and out of options.

    Just moved and signed with Comcast on November 3.

    I've had so much trouble with certain channels being pixelated.

    I've called 4 times in the past 10 days, with no resolution.

    I've been transferred a dozen times to customer service reps that are only interested in passing the buck.

    I've been on hold anywhere from 30 minutes to 56 minutes, still -- no resolution.

    One call actually was disconnected, and the rep never called us back. Called again -- 45 - 55 minute hold time.

    This is totally unacceptable.

    One rep told me that she wanted to send a tech, but was only available during the day. We work during the day-- asked for weekend or evening appointment. She said -- don't you have any cousins that can be there? UGH!!!

    So done.

    Ready for Verizon.

  • RELEVANCY SCORE 2.90

    DB:2.90:Terrible Experience! sk


    Darius was extremely rude. A terrible service rep

    DB:2.90:Terrible Experience! sk


    Post these complaints on their facebook page, and they usually get you in touch with someone local rather quickly. As for them telling you you HAVE to rent or lease their modem, that is total bs. They can't force that on you.

  • RELEVANCY SCORE 2.90

    DB:2.90:X1 Blue Screen Of Death - Terrible Customer Support ms



    First let me say that I'm not usually one to rant. However, I am completely disgusted with the support given by Comcast. Last Thursday, 7/31/14, I woke up to the "blue screen of death". My X1 attempted to update but failed somewhere during the process. I called Comcast and got the usual "tech support," which consisted of trying to send out signals (to a dead box), etc. After about an hour of that, I was told that a supervisor would call me back to schedule the earliest appointment possible to get a tech to my house. After two days went by and I hadn't heard from them yet, I called them back on Saturday, 8/2. I was told that the ticket was still "in progress" and I should get the call within 24 hours... Doesn't that completely defeat the purpose of trying to get the "earliest appointment possible"? I decided to schedule an appointment through the Comcast employee on the phone, which is for Tuesday, 8/5. I still have not heard back from that supervisor. Not only is the equipment horrid, so is their customer service. I really hope nothing else breaks during the remainder of my contract. I dread the day I need to deal with these people again. The left hand doesn't know what the right hand is doing. Terrible, terrible, terrible.

    DB:2.90:X1 Blue Screen Of Death - Terrible Customer Support ms


    It's up to everyone to take an extra 15-30 seconds extra time to do some quick reading and actually make an effort to determine if it is a UNIQUE problem. Continuous posting of the sameproblem is a waste of everything I can think. Most importantly it dilutes the efforts of capable problem solvers who get sick and tired of posting the same answers over and over again to basic problems that have already been asked countless times.In many cases if the OP had done a simple Google search they would have found their answers.

    Ihave been a member of a Volkswagen forum since last fall. That forum is FAR more orderly and organized than this forum is. Sometimes you need to read backwards for many months before you encounter a repeated thread topic. It way better reading than this forum is...

    dj you are entitled to your opinion but I happen to think you couldn't be more wrong...

    dj280 wrote:

    fwiw : people posting often don't know what the issue is or what the causes are, they just know the symptoms they are posting about. often similar symptoms can have multiple causes. Way too often people reply to a thread stating "i have exactly the same thing happening", when actually they a completely different issue. replying to an existing thread with regard to the OP's topic is fine. people wanting help with their individual problem should post a new thread.

    y'all are entitled to your own opinions though