• RELEVANCY SCORE 4.89

    DB:4.89:My Passport Essential Cannot Be Unlocked After Installing Universal Shield 4.5 8m





    Hi,

    Afterinstalling Universal Shield4.5 (a security software, referring to http://www.everstrike.com/shield.htm), My Passport Essential cannot be unlocked.

    When I connect My Passport tothe computer and enter the current password, the external drive letter doesn't appear (just WD virtual CDcan be found).

    Please help me out with this problem. Thank you.

    DB:4.89:My Passport Essential Cannot Be Unlocked After Installing Universal Shield 4.5 8m


    Hi,

    Thank you for your reply.

    I've reported this problem to both WDC and the software developer.

    (WDC has no response; the software developer is trying to solve)

    After I unistall the software, My Passport can works as usual.

    However, if possible, I'd like to use bothon the same system.

  • RELEVANCY SCORE 3.25

    DB:3.25:How To Downgrade Firmware In My Passport Essential ??? m8





    I bought a My Passport Essential few days ago, after installing WDSmartware, it suggests me to upgrade WDSmartware and also Firmware, now every time I want to restart my laptop( Dell studio 1555), it is stuck upon Dell's logo appears till disconnect My Passport Essential !!!

    Beside, I need my laptop boot from external hard drive to install windows 7

    How to downgrade Firmware in My Passport Essential ???

  • RELEVANCY SCORE 3.17

    DB:3.17:My Passport Essential Portable Hard Drive da





    i cannot find my file(My Passport)that should be in my PC and its still new .i pluggedalready plugged the USBbut nothing happen the second time .It happen the first time.

    DB:3.17:My Passport Essential Portable Hard Drive da


    Since there's been no replies, maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.To Contact WD for Technical Supporthttp://support.wdc.com/contact/index.asp?lang=en




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  • RELEVANCY SCORE 3.02

    DB:3.02:My Passport Essential Hard Drive Of 320 Gb. Is Not Working After Upgrading The Firmware Software. ad



    Hi, I am amit shah. I have My Passport essential hard drive of 320 gb. It was working fine for almost a year now, Today in the morning , I tried to update the drive firmware software going online on site. I downloaded the file and followed the instructions as given. After upgradation of firmware software my laptop restarted and therefore , I removed the USB cable of the drive. Now I cannot access the driven,, nor from my Computer nor from WDsmartware software. The drive alphabets are missing. I cannot access the drive. All my data is on this drive. Someone plz help me to get my data back. I will be very thankful to you if you help me out of this

    DB:3.02:My Passport Essential Hard Drive Of 320 Gb. Is Not Working After Upgrading The Firmware Software. ad


    Re-run the firmware update.. Once done, disconnect and reconnect the drive to your computer and it should be recognized.

    Hope it helps.




    Scripted.

  • RELEVANCY SCORE 3.00

    DB:3.00:When Is 595 , 640 ? jz



    Bought my first external Hard Drive, it's a WD Passport Essential 640 GB.

    On installing it, the Hard Drive is rated at only 595 GB.

    Anyone else experienced this or can offer an explanation for the difference ?







    Solved!
    Go to Solution.

    DB:3.00:When Is 595 , 640 ? jz


    That's cool.




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  • RELEVANCY SCORE 2.96

    DB:2.96:Installing Smartware Or Not? x1



    I just bought a My Passport Essential SE 1 TB and I'm confused whether to install the software or not. Please help me!







    Solved!
    Go to Solution.

    DB:2.96:Installing Smartware Or Not? x1


    I agree. Don't install it!

    After installing Smartware 1.5.4.5 or the previous version, it took 2 minutes for the context menu to appear in response to right clicking a desktop item (e.g., to cut/paste/rename, etc.) . After uninstalling, the context menu pops up instantly as it should.

    Now I use Windows 7 Backup and Restore function instead.

  • RELEVANCY SCORE 2.91

    DB:2.91:My Passport Essential Missing Firmware 7z



    Where can a find a firmware for WDBAAA25000ABK? Thanks.

    DB:2.91:My Passport Essential Missing Firmware 7z


    Where can a find a firmware for WDBAAA25000ABK? Thanks.

  • RELEVANCY SCORE 2.90

    DB:2.90:Win 8 My Computer Does Not Recognize My Passport Essential - Power Light Is On z8



    Shows up in device manager and disk management and is connected but cannot read/access the external drive. "No writeable WD Smartware partition found." USB drive works with other devices. could usb cable be bad? if so, how do i replace?

    thank you.

    DB:2.90:Win 8 My Computer Does Not Recognize My Passport Essential - Power Light Is On z8


    I followed your instructions for repartitioning the drive and it's working fine now. Great directions!

  • RELEVANCY SCORE 2.88

    DB:2.88:My Passport Essential Is No Longer Recognized On Win 7 Pc fp



    Recently my Passport Essential is not recognized by my PC. I tested on a separate PC and received the same results. At this point it appears the drive needs to be returned which I now have an RMA. Any ideas on how to destroy the data on the unit prior to returning the product? I know it sounds crazy that if I cannot access the drive I cannot get to the data to destroy but thought I would ask the obvious.




    Bwestein

    DB:2.88:My Passport Essential Is No Longer Recognized On Win 7 Pc fp


    Hi i format my wd passport hard disk and it has erase all the wd drives file. now when i plug it on to my computer it says it has no files and appear on my computer as d drive. and not as wd passport like before. can i download the drives needed to use the hard disk and where can i find them to download?

    the hard disk was not working properly for a while now. when i download files they get all jumble up.

    pls help.

  • RELEVANCY SCORE 2.85

    DB:2.85:Cannot Set A Password On My Passport Essential 1tb jf



    I cannot set a password. I check HELP in Smartware (1.6.4) and it tells me to go to HOME tab and select MY PASSPORT by left-clicking to highlight. It does not highlight the Passport - both the Passport and my PC are highlighted.

    Selecting SETTINGS does not show a SET UP DRIVE tab - and there is no Passport icon, although it does appear on the HOME screen:

    Here is what I see on SETTINGS:

    What am I doing wrong? I cannot select PASSPORT on the HOME screen, although the computer does see and use the Passport.

    DB:2.85:Cannot Set A Password On My Passport Essential 1tb jf


    I mean microsoft back up software or any third party software.

  • RELEVANCY SCORE 2.83

    DB:2.83:Problem With My Passport Essential Se 1tb j9



    Hi,

    I just bought my passport essential SE 1TB, and this is the story :

    1. firslty i connected my passport essential to my PC (windows vista 32-bit) and it worked perfectly fine

    2. after that, i connected my passport essential to my friend's Mac. It seems that my passport needed to be reformatted. after that he copied some files to it

    3. now i connected back my passport essential to my PC (where originally it was working) but right now i can't see the disk appeared in my computer

    i check the computer management-storage- disk manegement, i can see the device but it's not allocated with drive letter.

    when i right click, everything was disabled except "delete volume" and "help"

    i tried to installed the latest firmware and ses driver but still failed

    anyone could help ? appreciate it so much!







    Solved!
    Go to Solution.

    DB:2.83:Problem With My Passport Essential Se 1tb j9


    The 931 size is correct. I don't have a link handy but it's a math thing. There is no way to get rid of the virtual CD if that's what you are talking about.

    Joe




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  • RELEVANCY SCORE 2.83

    DB:2.83:Backup Partly Executed After Firmware Update Passport Essential 500gb 9j



    WD Smartware doesnt backup anymore after updating firmware to 1.5. Message backup partly executed, but not files were backuped. I have deleted Smartware and installed again. Problems stays. In the old version and after update firmware.

    Help!!

    DB:2.83:Backup Partly Executed After Firmware Update Passport Essential 500gb 9j


    it is possible that the firmware didn't complete right. what os are you using? and did you follow the steps exactly when you did the firmware update? if you are using windows, you might want to try doing the firmware update again, making sure that you turn off your virus software and such.

  • RELEVANCY SCORE 2.83

    DB:2.83:My Passport Essential 500 Gb | No Writable Smartware Partition Found | Pls Need Help 8p


    Dear AllHave a nice dayI will explain my Problem in following points:-Introduction:- am using "WD My Passport Essential 500 GB " Since SEP-2010.- i have password in "VCD"- When i entering the password then "MyPassport Hard Drive" Will appear.- i used my "WD Passport Essential" in my Laptop at Home in my PC at Office.Problem:- Before 2 Days i have connected "WD Passport Essential" in PC at office.- i Unlocked, then When i Browsing my files the Device was Hang-up (FREEZE).- i removed the USB cable from PC then i connected again.- again i Unlocked, the am to able to open "WD My Passport: Drive..- Drive is appear in my Computer, But the size is 0 (Zirro).- When am trying to open the drive.. Error message "No Writable SmartWare Partition Found"

    - Also This message " The Disk in Drive "P" is Not Formated.. Do You Want To Format Now ?"

    - i have Very Important DATA saved in " WD Passport Essential " Drive. i don't want to loss it.- i want your Kind Support.. How can i solve this Problem Without Losing my DATA ?1

    Pleas Help My

    Thanks With My Best RegardsM. H. Kambal

    DB:2.83:My Passport Essential 500 Gb | No Writable Smartware Partition Found | Pls Need Help 8p


    If it is a failed component in the enclosure, you cannot fix it yourself. You should contact WD Support if it is under warranty. Even if not under warranty, contact them to ask what the cause could be. If it is a failed enclosure and not under warranty, it may be possible to remove the drive from the enclosure and connect to a raw drive interface or place in another enclosure, to salvage your data.

  • RELEVANCY SCORE 2.81

    DB:2.81:Firmware Revision 2.003 + Wd Smartware Update 1.2.2.5 = Success! 17



    OS X 10.6.4 + My Passport Essential SE 750GB + Firmware Revision 2.003 + WD SmartWare update 1.2.2.5

    no installing/updating problems whatsoever and works.

    thank you very much.

    DB:2.81:Firmware Revision 2.003 + Wd Smartware Update 1.2.2.5 = Success! 17


    Awesome!




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  • RELEVANCY SCORE 2.81

    DB:2.81:Why Does My Passport Essential Se External Usb Hd Freeze Pc At Boot? sj



    I got a My Passport Essential SE for one thing: To give Ghost 15 a place to back up my C drive on Sunday and my D drive on Monday. I figured I could leave it plugged into the PC all the time and when it was time for Ghost to do its thing, all would be groovy. Usually my Windows XP Pro SP3 is turned on all the time, but I had to reboot one day because of a software update. When my PC got to the very first step of the boot procedure -- where it shows the "Intel Inside" image stored on the motherboard -- it just stopped. No activity on the hard drive, no nothing. Using my Symantec recovery disk didn't work either, apparently because the boot process wasn't going far enough into the procedure to where it reaches the point that the BIOS realizes the CD drive with the recovery disk is the first place it's supposed to boot from. Numerous shutdowns and restarts failed. Took it to the repair shop and it worked fine for them. The reason? Nothing, including the My Passport, was plugged in. So I took it home and experimented. Booted without My Passport plugged in. Then plugged it in after everything was up and running made sure no software like antivirus or other was pointed at it for any reason. Went down to the "Safely remove hardware" icon and selected the My Passport and clicked the Stop button. Tried it several times, but always got the same message: "The device 'generic volume' cannot be stopped right now. Try stoppig the device again later." Any ideas what's going on here? Yes, I've installed all the lastest firmware etc for the My Passport. Why does this external hard drive kill my boot process?

    DB:2.81:Why Does My Passport Essential Se External Usb Hd Freeze Pc At Boot? sj


    Hello freind the reason the computer hangs during the boot is beacause of the VCD on the drive. Its no different from when you keep a cd rom in you cd drive the computer depending on your boot order will try to boot from it

    The best option Is to disable the boot from USB in the bios here are the instructions

    http://wdc.custhelp.com/app/answers/detail/a_id/1201/kw/boot/session/L3RpbWUvMTI5NzYzMjg0My9zaWQvMi1...




    "Study the lie and they will make new lies up...Study the truth and you will know when the lie comes."

  • RELEVANCY SCORE 2.81

    DB:2.81:Passport Essential 320mb Not Recognized By Digital Photo Frame cm



    We own a new ViewSonic 15" digital photo frame w/ working usb conn (it reads and opens usb flash drives we plug in). Our new Passport Essential is not recognized by the digital frame.

    Passport Essential works fine on our computer - does everything as advertised, including viewing the same Jpg files we cannot access on the digital frame.

    Any thoughts on what we are doing wrong?

    DB:2.81:Passport Essential 320mb Not Recognized By Digital Photo Frame cm


    We own a new ViewSonic 15" digital photo frame w/ working usb conn (it reads and opens usb flash drives we plug in). Our new Passport Essential is not recognized by the digital frame.

    Passport Essential works fine on our computer - does everything as advertised, including viewing the same Jpg files we cannot access on the digital frame.

    Any thoughts on what we are doing wrong?

  • RELEVANCY SCORE 2.77

    DB:2.77:My Passport Unable To Connect After Installing And Upgrading Wd Smartware a1



    Hi,

    I already have both my booklive and my passport linked up on my pc. After installing WD smartware, mybooklive is not assigned a drive. Below is what I see on my smartware.

    I am able to use my passport on other pcs. Why is this so?

    Regards,

    Siva

    DB:2.77:My Passport Unable To Connect After Installing And Upgrading Wd Smartware a1


    You can try ejecting the drive and restarting the computer.

    After the computer has been restarted, connect the drive again and check if it shows on Windows Explorer.

    Run Smarter to confirm it works with the software as well.




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  • RELEVANCY SCORE 2.76

    DB:2.76:Unlocked Passport And Shipping Delivery Time xf



    I have a question. I am living in Vancouver, Canada and will be leaving this country on the 13th of December. If I order my unlocked passport will it arrive on time? Will it also work in Europe?

    DB:2.76:Unlocked Passport And Shipping Delivery Time xf

    I think items usually take a couple weeks on ShopBlackBerry. You would probably be fine but there's no way I, or anyone here, can guarantee that.



    --------------------------------------------------------------------------------1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • RELEVANCY SCORE 2.76

    DB:2.76:After Installing Microsoft Essential, Microsoft Security Still Reports Virus Protection Not Found 3s


    after installing Microsoft Essential, microsoft security still reports virus protection not found. Tried all the steps (ie deleting system32/wbem) but still same problem.

    DB:2.76:After Installing Microsoft Essential, Microsoft Security Still Reports Virus Protection Not Found 3s


    after installing Microsoft Essential, microsoft security still reports virus protection not found. Tried all the steps (ie deleting system32/wbem) but still same problem.

    What operating system and service pack?
    Prior Security Software?
    Any security software still installed?
    A possible reason for this problem is that you have conflicting security software installed fully or partially on the PC. Remove all other security software from the PC.
    You may need to use a cleanup tool to remove your prior security software:
    http://answers.microsoft.com/en-us/protect/forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-c05d-4546-8788-0aa4c25a1f91
    Be sure to review this post:
    Check list for installing Microsoft Security Essentials
    (also found here: http://experts.windows.com/w/experts_wiki/89.aspx)

    If that fails to resolve the problem, open an email support case:

    To open an email support case, start here:
    https://support.microsoftsecurityessentials.com/

    -steve

  • RELEVANCY SCORE 2.75

    DB:2.75:My Passport Essential Installation On Windows 7 93


    I have a Western Digital My Passport Essential portable hard drive which is recognised by my XP computer and works correctly, but on my Windows 7 computer it does not work and device manager tells me that there is no driver installed and windows cannot
    find one. I have installed the driver from the hard drive but this has no effect. any ideas.

    DB:2.75:My Passport Essential Installation On Windows 7 93

    Have checked for updates to chipset and there are none available.

  • RELEVANCY SCORE 2.75

    DB:2.75:My Passport Essential Se 1 Tb All Folders Empty zz



    First time I attached My Passport essential to my CPU and after clicking SmartWare and started backing up my files. After 20 minutes a brownout happens. Now My passport has empty folder including the user manuals. I also backed up some data from an old hard drive and that folder is also empty. What shoud I do? My Passport shows it has 872GB free space from an original 931GB total free space. Are my data still there? Windows give a message Windows - Delay Write Failed

    DB:2.75:My Passport Essential Se 1 Tb All Folders Empty zz


    MGY510, perhaps the following article might be of some help:

    Answer ID 934 - Error: DELAYED WRITE ERROR using an external hard drive in Windows

    Regards,




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  • RELEVANCY SCORE 2.75

    DB:2.75:Reformat My Passport Essential 750gb f9



    I use a MAC and I am trying to copy over ITUNES MUSIC to my passport. The error message that I receive is The item "ITunes Music" could not be moved because "My Passport" cannot be moved.

    How can I reformat my Passport

    DB:2.75:Reformat My Passport Essential 750gb f9


    FYI: Virtual CD or VCD is part of the drivestores all utilities.

    Those utilities are neededtoset up the security protection, To install the back up software, VCD Manager to hide or show VCD. It is hard coded and it can't be deleted.

    To format the drive in MAC:
    From the main menu click on "GO", "Utilities", "Disk Utility"Click on the WD external drive to select itClick on "Erase"From the "Volume Format" you can choose any MACs Extended, If you want to share file with PC users choose MS-DOS File System.Click "Erase"
    Enjoy.




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  • RELEVANCY SCORE 2.75

    DB:2.75:Wd My Passport Esential 39



    my passport essential sometimes my computer cannot recognized,the message says the computer cannot recognize the device,what to do?

  • RELEVANCY SCORE 2.75

    DB:2.75:My Passport Essential - Wd Smartware Unlocker ak



    I've had my Passport Essential for several weeks and have since used it without a password. Two days ago, however, I created a password with the Smartware. Now, when I open Windows Explorer, my F: drive is listed as "WD Unlocker". When I open that, it asks for my password, which I enter. But, the Passport Essential doesn't appear in Windows Explorer for me to access it. When I re-open WD Unlocker, it states that my Passport Essential isn't locked. That's great that my Passport isn't locked, but how the heck do I access it. It doesn't appear. Also, when I launch WD Smartware with the Passport unlocked, the software seems not to recognize the Passport. Any help anyone can lend will be greatly appreciated.

    I'm sorry if a solution for my problem has previously been posted. I'm new to this board. Thanks in advance!

    DB:2.75:My Passport Essential - Wd Smartware Unlocker ak


    Hi is there any luck with this problem? I have the same issue. When I plug in my harddrive I can see the unlock image, when i unlock the drive by entering the password it says unlocked but doesn't show the drive to explore. if I tray anything else with the live e.g. changing the drive letter etc, the system hangs.

  • RELEVANCY SCORE 2.72

    DB:2.72:My Passport Essential Vs. Elements ks



    Is there any difference apartfrom the fact that My Passport Essential comes with bundled software? Because the bundled software can easily be substituted with third party free software in Elements. Is there a difference in build quality? Is Elements more rugged than Passport?

    DB:2.72:My Passport Essential Vs. Elements ks


    The Elements model is very simplistic and has no confusing virtual partition and no encryption. No automatic syncing software. Elements is a simple blank disk and nothing else. Elements Portable (i believe) also has the faster interface of the passport series as well.

  • RELEVANCY SCORE 2.71

    DB:2.71:My Passport Essential Se--Cant Recognise By Vista 99



    Hello,

    I just bought a new My Passport Essential SE. I used it on my computer where I am having WInXP SP3. formatted the drive worked fine and able to see. But when I am plugging it into the Laptop where I have Windows Vista . Its prompting me for the security Password but not showing me the drive after a correct password.

    I am able to see the VCD, but cant see the drive in Vista. Plz help....as I am new bie...

    Regards

    ShahzadK

    DB:2.71:My Passport Essential Se--Cant Recognise By Vista 99


    hi

    i followed your step because i was having a similar problem but in the Settings, under Security where you said to type password and select Remove Security; there was no Remove Security to select. is there any way you can help me

    thanks

  • RELEVANCY SCORE 2.71

    DB:2.71:Passport Sleep ds


    Does the Passport Essential USB drive go to sleep after time not used? Can this be set? Does it depend on what it's hooked up to or WD software installed?

    DB:2.71:Passport Sleep ds

    Thanks, I didn't specify. It's used on both the pc and WDTV. I disconnect it when I'm done with it. Wanted to keep it on the router but not if it don't sleep.

  • RELEVANCY SCORE 2.70

    DB:2.70:Passport Essential sf



    The computer recognizes the device when plugged in. However, I get a message that the disk is not formatted and I cannot view any of my files. It was working just fine earlier in the day, then this problem occured. The same thing happened when I tried it on another computer. Any suggestions?

    DB:2.70:Passport Essential sf


    hi,

    don't format it. your data still there. use this softeare for take off your data. http://www.gotbackdata.com/article-clone%20hard%20drive.html




    Please click the Kudos if post help you solve the problem.

  • RELEVANCY SCORE 2.70

    DB:2.70:My Passport Essential fa



    Was ist der Unterschied zwischen My Passport und My Passport Essential ?

    DB:2.70:My Passport Essential fa


    Es gibt von WD keine Informationen, welche Festplatte in welchem Gehäuse mit welchem Controller steckt...

    Was man alles rausbekommen kann, wenn man die Festplatte an einen Computer ansteckt ist was Anderes.




    Klicke auf den Kudos Stern bei hilfreichen Einträgen, um Dich zu bedanken. Bitte komme wieder, wenn Deine Frage oder Dein Problem durch einen Eintrag gelöst werden konnte und klicke den 'als Lösung akzeptieren' ('Accept as Solution') Button. Dieser Eintrag wird dann bestimmt auch anderen helfen können.

  • RELEVANCY SCORE 2.70

    DB:2.70:Western Digital My Passport Essential Wdbaaa5000awt 500gb External Hard Drive fz


    My drive is there when I boot. After some period of time it is still there, but there are no files. If I disconnect it, then re-attach, the files are back. Windows media does not like to play movies I have stored there.

    My entire experience with the product has not been good.

    DB:2.70:Western Digital My Passport Essential Wdbaaa5000awt 500gb External Hard Drive fz

    Check the power management setting for the USB port.
    In Device manager look at properties for the USB device , Power Management tab, uncheck allow the computer to turn off this device to save power.

  • RELEVANCY SCORE 2.68

    DB:2.68:Passport Essential Se Not Recognised By Macbook, Nor Can I Install The Latest Firmware fp



    The green light turns on on my passport but I cannot view the drive through any of the tools on my macbook pro.

    I am taking the obvious step to resolve this by installing the latest Firmware. However, when I launch the firmware updater it fails - "WD Firmware Updater download failed. Check your internet connection, then run it again". I know for sure my connection is fine - is there something wrong with the firmware updater?

    Please help me, I am getting desperate and need to access the drive.

    DB:2.68:Passport Essential Se Not Recognised By Macbook, Nor Can I Install The Latest Firmware fp


    not only what pizza says, but if the computer can't see the drive, it won't be able to update it either. you need to make sure that the drive is visible on your computer before trying an update.

  • RELEVANCY SCORE 2.66

    DB:2.66:My Passport Unlocker Problem xz



    I would like to use my ext. drive. I have locked it. So after connection I see unlocker partition, I pass the correct password and I'm getting information that the drive is unlocked but there is no the right partition (with all data).

    DB:2.66:My Passport Unlocker Problem xz


    Maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.To Contact WD for Technical Supporthttp://support.wdc.com/contact/index.asp?lang=en




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  • RELEVANCY SCORE 2.66

    DB:2.66:Sudden Mounting Problem Passport Essential Se + New Mac Update zs



    my Passport Essential SE (750gb) was working for 2 days after updating the firmware and software 20/06/10 on my macbook under OS X 10.6.4

    The drive is locked.

    All of a sudden when trying to access the drive "unlock drive" reports that the drive is already "unlocked" with 0 bytes on it even though it's filled with roughly 500gb of data. Launching "unlock drive" again causes the app to crash repeatedly.

    Launching "Open WD SmartWare" still asks correctly for my password and opens the drive correctly.

    Now I don't want to have to launch Smartware every time i want to access my drive.

    There's something flakey going on here and i've lost the confidence of using the encryption.

    Any suggestions?

    DB:2.66:Sudden Mounting Problem Passport Essential Se + New Mac Update zs


    I passed this information along.




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  • RELEVANCY SCORE 2.66

    DB:2.66:Cannot Eject Passport From Pc 8z



    When I try to eject my passport essentials 500gb I get this message,

    "can not eject wd passport essential because some program is still using it". And I do not know what program could be using it? Please help

    DB:2.66:Cannot Eject Passport From Pc 8z


    If you don't use the Smartware just uninstall it.

    Joe




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  • RELEVANCY SCORE 2.66

    DB:2.66:After Installing Windows Essential My Pc Is Constantly Re-Starting 3j


    Hi,

    DB:2.66:After Installing Windows Essential My Pc Is Constantly Re-Starting 3j

    ...the fact remains - i just cannot use the system once starts - it gets prepared reboot - it does not all me to do any thing even [in Safe Mode]

    You will find support in the appropriate forum here =
    http://answers.microsoft.com/en-us/windows/forum/system

  • RELEVANCY SCORE 2.66

    DB:2.66:My Passport Essential Se - Where's My Installation Guide? 1f


    I recently purchased a 1TB Portal My Passport Essential SE drive, unpackaged it, and plugged it in. The box says there's "WD SmartWare software" and a "Quick Install Guide", but I see no software, and the only thing I can think of that might be the installation guide is an illustration of it being plugged in... What do I do after I plug it in? I'm rather new to this and was hoping to back up my data before my motherboard is replaced in a few days.

    DB:2.66:My Passport Essential Se - Where's My Installation Guide? 1f

    Giraffe wrote:I recently purchased a 1TB Portal My Passport Essential SE drive, unpackaged it, and plugged it in. The box says there's "WD SmartWare software" and a "Quick Install Guide", but I see no software, and the only thing I can think of that might be the installation guide is an illustration of it being plugged in... What do I do after I plug it in? I'm rather new to this and was hoping to back up my data before my motherboard is replaced in a few days.
    The Smartware software is inside the drive, is an executable file that you can install. However, since your MoBo will be replaced soon I'd suggest to make a manual backup (Copy paste) to make sure than nothing will be left out, as Smartware won't take all the files on your computer.




    You are reading a ghost long gone.

  • RELEVANCY SCORE 2.66

    DB:2.66:Unprotect The Wd Passport Essential ds



    Unprotect the WD Passport Essential

    DB:2.66:Unprotect The Wd Passport Essential ds

    Your post sounds more like an Idea or a Feature Request. The best place for this is in Idea Exchange located in the same category as your product. This way someone from WD will be sure to see it. However, I would search first and make sure that there isn't another idea similar to yours that you could add your post to and vote on.

    List of Idea Exchanges

    http://community.wdc.com/t5/New-to-WD-Community/Wh​ere-Do-I-Post-My-Ideas/td-p/122260




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  • RELEVANCY SCORE 2.66

    DB:2.66:Windows Update October. After Installing Cannot Download Security Updates Including Windows Security Essential Package On Pc Or Laptop 1c


    After returning from a 42 day break I've truned on my PC and Laptop and received the acrued updates. Now after installation I cannot donwload/install any security updates, including Microsofts Windows Essential Security package updates. Running IE9. massage
    at bottom says that the file is unsafe and cannot install

    DB:2.66:Windows Update October. After Installing Cannot Download Security Updates Including Windows Security Essential Package On Pc Or Laptop 1c

    IN RE both computers (since you insist):
    1. Did you (a) uninstall the Norton application AND THEN (b) download/run the Norton Removal Tool [1] reboot (c)
    BEFORE you installed MSE?
    2. On MSE's Update tab,what Definitions version is currently displayed (e.g., v1.117.1166.0)?
    3. Are ALL of the following updates currentlylisted in View installed updates?
    • KB2618444, KB2633171, KB2639417, KB2620712, KB2619339 KB2572077
    4. Which of the following is listed in View installed updates?
    • Security Update for Internet Explorer 8 for Windows 7 (KB2544521)

    or...
    • Windows Internet Explorer 9
    ==================================================================
    [1]
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  • RELEVANCY SCORE 2.65

    DB:2.65:Cannot View Essential Skills Movies s9


    After installing the license for Maya 2009 I attempted to view the essential skills movies but the following message appeared at the bottom "// Error: cannot find movie file: MayaNavigationMovie. See script editor for details""From the script editor I am none the wiserI did not have a previous version of Maya on my machine although I tried to install a temporary license supplied by the reseller while I was waiting for Maya 2009 to ship. The installation was not successful though. Is this problem someone could help me to fix ?

    DB:2.65:Cannot View Essential Skills Movies s9

    ok, I just reinstalled but after I reinstalled it still happened with my Maya that I had on my Mac desktop, but it worked with my main maya program that was still in my download folder, I think you have to run the program in the same folder with the movie files so it can read it there.

  • RELEVANCY SCORE 2.65

    DB:2.65:After Erased My Passport Essential Is Unuseable? fk



    Hi all,

    I was about to reformat my External WD Passport Essential

    So i thought of erasing it using WD Smartware before reformating.

    But seems that the status of the drive is "No writeable partition" after using "erase"

    and My Computer cant detect this drive.

    Details of the HDD

    My Passport Essential

    Poduct ID: 0730

    Firmware Revision: 1016

    What should i do to reformat the drive and continue using it?

    DB:2.65:After Erased My Passport Essential Is Unuseable? fk


    I don't know what OS you are using. In Windows look in Disk Management and see if the drive shows there. You should be able to format it from there if it shows.

    Joe




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  • RELEVANCY SCORE 2.65

    DB:2.65:Ican't Open 1 Tb My Passport Essential Se ? 8m



    I have (1 TB My Passport Essential SE) and after i unlock it it shown as unformatted drive ??

    Could any one help me how to retrieve my data ?

    DB:2.65:Ican't Open 1 Tb My Passport Essential Se ? 8m


    Drive is encrypted therefore removing from its enclosure is not the safest bet.

    Try contacting a data recovery specialist for assistance recovering your files.




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  • RELEVANCY SCORE 2.65

    DB:2.65:Hi All, I Have Several Question About My New My Passport Essential Se.. 3s



    Hi all, I have several questions about my new My Passport Essential SE.. I think it would be nice if someone could help me with this questions:

    1. Is that alright if I just use the HDD without installing anything, and just copying my persoonal data?

    2. I'm using Windows 7 Ultimate 64bit for my PC, would my Macbook still recognize the HDD?

    thx for your kind btw, and I'm sorry for my bad English...







    Solved!
    Go to Solution.

  • RELEVANCY SCORE 2.65

    DB:2.65:My Book 2t Essential Causes My Windows Vista System To Loose All My Desktop Icons And Freezes 9f



    PLEASE HELP, when i connect my "My Book essential 2t" its not functiong correctly, it used to be recognized by my HP pavillion dv6 and i could just go into my files. then one day the icon for the my passport F drive was not showing up.

    The WD unlocker icon is still there and I would click it and then the type book password and it wiill tell me its unlocked

    but then it the screen just freezes and I cannot do anything it tells me its not responsinding. then I have to close the restore button at the bottom and when I do all my icons on the screen dissapear i cannot even click on the windows start icon, its weird. then all I can do is turn off the computer and restart it. when I try it again the same thing happens.

    PLEASE HELP

    DB:2.65:My Book 2t Essential Causes My Windows Vista System To Loose All My Desktop Icons And Freezes 9f


    Have you tried using another USB cable?




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  • RELEVANCY SCORE 2.65

    DB:2.65:Using A Windows Backup Software With 1tb My Book Essential On W2k3 Server s1



    This is a 1TB drive.

    After installing the software and the drive, I updated both the firmware and the WD SmartWare as suggested in the docs.

    WD SmartWare does not appear to support scheduled backups of arbitrary folders, so I have opted to set up the standard Windows Backup utility to back up a folder on a specific partition of our server. However, after leaving it running through several scheduled backup times, there does not appear to be anything resembling a backup stored on the My Book Essential drive.

    Then I remembered noticing that whenever I opened WD SmartWare, it always says the drive was locked and must be unlocked, which involves clicking an icon in the program. It seemed to require this every time I started the software, not staying unlocked between invocations.

    How do I unlock the drive and keep it permanently unlocked, since this appears to be why Windows Backup hasn't been able to write anything onto it?







    Solved!
    Go to Solution.

    DB:2.65:Using A Windows Backup Software With 1tb My Book Essential On W2k3 Server s1


    Hi dmmiller2K,

    there may be a couple of things going on here so lets digress

    Do you have a password applied to the drive?

    If yes, you should be able to access the Drive setup and then security and remove the password protection.

    Then uninstall the SmartWare software from your system and reboot

    then go to WD's website and download the VCD manager (same place you downloaded the firmware and software updates) and run the VCD manager to hide the VCD

    keep in mind that although it should work server is not a supported OS but it is USB and the drive should work without issue.

    Let me know if you have more questions.

  • RELEVANCY SCORE 2.64

    DB:2.64:Renaming Wd Passport Essential 39



    Hey,... Can I rename my WD passport essential. I got 500GB WD passport essential, and I wonder how to rename it...

    And also, is there any side effect after I rename the hard ware?

    Thank you all....

    Hhahahaha....

    DB:2.64:Renaming Wd Passport Essential 39


    Hi,

    Did you highlight the disk first? Go to computer, highlight the passport drive, right click and select rename.

    Ayhan




    --------------------------------------------------------------------------------------------WDTV-PLAY / WDTV-Live / WDTV-Live SMP / WDTV-Live Hub / Synology DS1812+

  • RELEVANCY SCORE 2.64

    DB:2.64:My Passport Essential Installation Error On Windows 7 xa



    I just bought a My passport Essential and tried to install it on a PC under Windows 7.

    When I tried to install the software I obtain an error message stating that the system could not find the file "C:\Program Files\WesternDigital\WD SmartWare\Front Parlor\WD SmartWare.exe".

    I search on Internet and on the Forum and found some advices about checking .Net and Flash player version, then installing patchs. I did it but the installation failed again.

    It seems to be a "classical" bug but I really would like to be able to use this device: does it mean that the software WD SmartWare doesn't work and I have to use Windows Backup facility which seems to be not ver powerful?

    Thanks for any answer.

    Regards.

    DB:2.64:My Passport Essential Installation Error On Windows 7 xa


    Hi,

    I have the same problem on installing Mionet on a windows 7's O.S. but with a different reason.

    My question is : You said that you use Nero BackItUp for backup. But, in this case, what happensto your « MyBook » ? I suppose that you cannot use it with Nero software ?

    I thank you.

  • RELEVANCY SCORE 2.64

    DB:2.64:Wd Smartware Does Not Detect Files To Backup. jc



    Greetings everyone,

    I am new here. I just bought a My Passport Essential SE 1TB and have installed the WD Smartware software on my Dell 6400 running on Windows XP SP3. After installing the WD Smartware, I tried to backup my files but I was unable to as no files shows up on the left column either in Drive C or D. There are many files on my Dell but not one file can be seen on the left column. I have Windows Frameworks 3.5 installed already.

    I tried it on other computers and all work well.

    It just does not work on my Dell. I have tried uninstalling and reinstalling WD Smartware, no help there. I have tried closing my Windows firewall and Microsoft Security Essential, no help there.

    Appreaciate all the help.

    Tony.

    DB:2.64:Wd Smartware Does Not Detect Files To Backup. jc

    enrique_pp wrote:
    Thanks for your reply.

    You are right. I am using an enterprisedomain user, and I have just confirm that SmartWare works with a local user

    I want to backup my files in c:\users\domain_user.

    Is there any solution?

    The next release of the software will fix this issue for you. I am guessing that the users My Documents is mapped somewhere else through DFS, seperate from his or her profile?




    -DayTrdrNeed some drama in your life? Trade VIX options __________________________________________Please be sure to click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.

  • RELEVANCY SCORE 2.63

    DB:2.63:How To Re-Lock An Unlocked My Passport 1m



    Hi,

    WD my passport allows us to password protect the drive when connecting to any device. But having unlocked once, how to re-enable the lock. Of course one way is to eject the drive, but then again i have to re-connect the drive and unlock. Is there any way to enable the lock while plugged in (and after the 1st unlock)?

    Thanks,

    Jai

    DB:2.63:How To Re-Lock An Unlocked My Passport 1m


    At the moment there's not a feature on the software to lock the drive other than when the computer goes off or the drive is disconnected.

    You cansubmit this as a feature request inthe ideas board.

  • RELEVANCY SCORE 2.63

    DB:2.63:Can Passport Essential Be Used In Ps3 ? 8m



    Hello,

    I have a problem with my external HD passport essential..

    I wanna use it to saving game data from ps3..

    but it cannot do that..

    My question :

    is my passport essential compatible for ps3?

    How can I solve that problem if my passport essential compatible for ps3?

    DB:2.63:Can Passport Essential Be Used In Ps3 ? 8m

    I suspect that the problem is related to SmartWare and the VCD (Virtual CD). When the drive is connected to the USB port, it first enumerates as a USB optical drive and then as a USB mass storage device. I suspect that the PS3 doesn't know how to deal with the former.To work around this problem, you could apply a firmware update to your Passport drive. This update disables the VCD.http://support.wdc.com/product/download.asp?wdc_la​ng=enfid=wdsfMyPassport_Essential

  • RELEVANCY SCORE 2.63

    DB:2.63:Will The Unlocked Bb Passport Work On T-Mobile? ka



    Hi. I am considering purchasing the unlocked BB Passport from the BB site, but wanted to ensure it will work on T-Mobile, with full 4G LTE funtionality.

    Please advise.

    Thank you!

    DB:2.63:Will The Unlocked Bb Passport Work On T-Mobile? ka

    I can also confirm Passport works well on T-Mobile USA, except no wifi calling.



    - Ira

  • RELEVANCY SCORE 2.63

    DB:2.63:Can't Copy Files From My Passport Essential 320 Gb s9



    Hi,

    recently I bought my Passport Essential 320 GB but I have problems with it. Using WD SmartWare I can only backup my documents, pictures etc. So I simply copied my file (for example movie) to Passport Essential. And now it's my big problem because when I'm trying to paste them on my computer Windows give me message "Cannot read from source file or disc". What's the problem and how to solve it?

    P.S

    I use Windows Vista Business

    Service Pack 2

    DB:2.63:Can't Copy Files From My Passport Essential 320 Gb s9


    First thing is you have to log in to your computer as Administrator or have some Administrator right to do file copy or back up.

    After you have all the rights needed for back up.

    Start up the WD Smartware program.

    Click on the Backup.

    Click on the arrow next to Detailed View, to show all the categories.

    Select only the Movies, Deselect all of the others.

    You are now ready to back up just the Movies.

    Click on the Run Backup.




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  • RELEVANCY SCORE 2.63

    DB:2.63:Wd Passport Essential 500gb - Can't Access Content After Unlocking Correctly. kj



    Hi every one,

    I am facing a problem since last month and would like your help. I have 500 GB WD passprot essential which was working very fine since 1 and half year. I partitioned it as follows:

    made 2 partitions on NTFS (of 210GB apx each), 1 on FAT32 (around 25GB) and used wdsmartware to lock the drive. Almost 98% of the space was filled with movies and other stuff. Now when I am insetring usb cable in PC/Laptop on any ports, (win7x64, winxpsp3x32), following problem is I am facing:

    1. Shows the WD Unlock-er virtual CD drive2. I can unlock the drive with my correct password.3. After unlocking, The system show me 2 partitions instead of 3. I can even see the contents of root partitions.4. if I right click the drive / content or even do nothing, the explorer.exe process got hang (in all PCs i tried), for a minute, and the connection got reset. I have to again unlock the drive, and the whole process will be repeating.5. After unlocking, the virtual CD ROM disappears (its normal) so It don't give me the option of formatting.6. I even tried to format without unlocking, but the process fail after detecting the passport essential correctly.7. I even tried firmware up-gradation (in locked / unlocked both states) but its unsuccessful8. I have tried WD lifeguard diagnostic utility, but its saying too many bad sectors if i tried it in locked state. In UNlocked state, it keeps detecting my drive (still visible 2 partitions in explorer), but failed to detect and during that detection, connection got lost.

    9. I am constantly trying to consult WD support by creating RMAs and via email, but they are keep telling me childish things. I am fed up of repeating my problem again and again.

    10. I seriously don't want to format, but if It can help to regain control of drive, I am ready to lose the data.

    Screen Shots are as follows:

    1.

    2.

    3.

    WHen try to format, I am facing this:

    1.

    2.

    3.

    4.

    So any solution guys????

    Please help and reply. What about Ubuntu Linux???

    DB:2.63:Wd Passport Essential 500gb - Can't Access Content After Unlocking Correctly. kj


    you might need to reformat the unit and you can try with only one full partition to test the unit then try with two partitions to see what happens.




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  • RELEVANCY SCORE 2.63

    DB:2.63:Cannot Upgrade Essential fm


    after installing the microsoft security essential i can not upgrade . i get error code ox8024402c every time .

    DB:2.63:Cannot Upgrade Essential fm

    Hi Tooraj,
    This forum is for System Center Essentials(SCE) related issues. For questions about
    Microsoft Security Essentials(MSE), please use the following Microsoft public forums, which would be the best resource for your question.

    Microsoft Security Essentials Forums
    http://social.answers.microsoft.com/Forums/en-US/category/mse
    Hope it helps,Yog Li - MSFT

  • RELEVANCY SCORE 2.63

    DB:2.63:Passport Essential With Two Computers 19



    Can I use my passport essential on two computers (home and office)which hold the same files and will it automatically back up thehome computer after being used and storing changes from the office computer.

    I have backed up one computer and when I use the software to locate the files I have to go thought several levels, computer name, C, User, documents - is this normal.

    Thanks

    DB:2.63:Passport Essential With Two Computers 19


    It sounds like you could use a sync program , or a backup program with that feature. I'm not to familiar with the sync part. What are you using now for backup software? Basicaly you want to copy data from office PC to external then make home PC the same right?




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  • RELEVANCY SCORE 2.63

    DB:2.63:Western Digital My Passport Essential 500gb Usb 3.0 External Hard Drive fd


    i cannot enter in my external memory it say that the driver couldnt be installed. i need to open this memory i have valuable info stored in there help me .what should i do to recover all

    DB:2.63:Western Digital My Passport Essential 500gb Usb 3.0 External Hard Drive fd

    Hi,

    Thank you for writing in Microsoft Community Forums.

    To help you better please answer these questions:

    1. Have you tried to use the Hard Drive in different computer?
    2. Do you get any specific error message?
    3. What exactly you mean by
    "I cannot enter in my external memory "?
    4. Have you made any changes on the computer prior to the issue?

    I would suggest you to follow the methods provided to fix the issue.

    Method 1: Fix it for hardware device is not found or not working.

    http://support.microsoft.com/mats/hardware_device_problems/

    Method 2:

    You may also try the steps from the knowledge base article provided and check.
    Error: “USB Device not recognized” when you try to access a USB external hard drive.

    http://support.microsoft.com/kb/2654149

    If you need any further assistance related with the Windows Operating System, please reply and we will be happy to help you.

  • RELEVANCY SCORE 2.62

    DB:2.62:Difference Between My Passport And My Passport Essential Se 7p



    hi,

    is there a difference between My passport and my passport essential SE?

    Regards

    Danny

    DB:2.62:Difference Between My Passport And My Passport Essential Se 7p


    One of the main diffreences may be whether it has Smartware or not. Drives with Smartware are hardware encrypted. It's had to keep up with the changes they make bythe the drive names. You' have to go to WD and find and compare the model numbers.

    Joe




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  • RELEVANCY SCORE 2.62

    DB:2.62:My Passport Essential Questions - Re Deleting Files, Etc 77



    Hi.

    I hope someone can help me!

    I have a WD 1tb my Passport Essential (usb 3.0/2.0)

    It was set to "optimize for performance" instead of "optimize for safe removal." I accidentally unplugged it while it was transferring files.

    Is this bad?

    Will the files that were transferring be corrupt?

    I was worried they would be corrupt, so I erased the last few folders that had transferred from the western digital drive by going to:

    mycomputer/e:/wd smartware.swstor

    -I found the last few folders that had transferred and I erased them.

    How do i get the backup software to automatically transfer those folders to the passport again?

    -Also, I read online that if i delete files off my computer's hard drive, then they will also get erased off the passport because the software syncs the passport to be the same as my hard drive. Is this true?? Does this mean that I cannot erase files from my hard drive without them being erased from the Passport drive???

    -If I delete the backup software from my computer, and I just want to copy files to the Passport manually.....

    Do I copy them to the

    wdsmartware.swstor folder (the folder where the backup software stored all my other files) ??

    Thanks!

    -js

  • RELEVANCY SCORE 2.62

    DB:2.62:Drive Says It Is Unlocked 8j



    I am very scared because my drive says it is unlocked, yet I cannot access it. When I first attempted to unlock the drive, I did get a message saying it was unlocked. Then I received another message asking again for my password. After entering my password again, I received a message that I had had too many unsuccessful attempts - did I want to erase my hard drive? I chose "cancel." Now, although I have turned off my computer and the drive twice, when I attempt to enter the drive after booting up, I am told that the drive is unlocked.

    I am using a My Book Essential for Mac. All of my pictures are stored on this, and my time machine backups.

    Can anyone help?

    DB:2.62:Drive Says It Is Unlocked 8j

    I'd be interested to know if you are able to solve the problem. My WD case petered out when I was told to reformat the drive. I wrote back that I need the data and do not want to reformat and never received another reply. I did take the drive to a computer repairman. He couldn't retrieve anything from it. My system is a Mac, but I'd still love to know what success you achieve with Windows.

  • RELEVANCY SCORE 2.62

    DB:2.62:Pc Crashes After Connecting Wd External Drive pm



    After connecting and installing my newly bought WD external drive (My Passport Essential 320 GB USB 3.0/USB 2.0), my computer crashes after 20-30 minutes in operation. I have tried to update the driver and also run WD SmartWare Diagnostics, but unfortunately it did not help. My PC operates with Windows XP SP3.

    I would appreciate very much ifanyone could help me in this matter.

    Best regards,

    Kussy

    DB:2.62:Pc Crashes After Connecting Wd External Drive pm


    you are probably dealing with the smartware resource hogging issue. I'd disable the wfme service in your processes and see if that frees up your computer. then I'd uninstall smartware until a better version comes out that doesn't use up so much resource.

  • RELEVANCY SCORE 2.62

    DB:2.62:Passport Essential Se Not Recognized 38



    I have a unique situation.

    I just purchased a "My Passport Essential SE" 1TB.

    I plugged it into my desktop USB and it tells me it's locating the device driver. After a few seconds, it says that it is ready for use but I cannot find it through "My Computer" or "Disk Management". My desktop is Windows Vista 32-bit.

    I then plugged it into my laptop, same operating system and it works fine. I also took it to work and plugged it into my XP desktop and it worked fine as well.

    Any thoughs because I am VERY perplexed at this one.

    Thank you in advance for any help,

    Mie

    DB:2.62:Passport Essential Se Not Recognized 38


    I know it's on the WD site but I cannot find it. Try calling customer service.

    Joe




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  • RELEVANCY SCORE 2.62

    DB:2.62:Difference Between My Passport And My Passport Essential 19



    Hi

    What is the difference between extern hard drive "My Passport" and extern hard drive "My Passport essential SE" ?

    Thanks for your help.

    DB:2.62:Difference Between My Passport And My Passport Essential 19


    If the WD My Passport is the newer of the two, why is WD My Passport mentioned back in 2010? I just bought the WD My Passport 750gband after galloping home, I saw in the same flyer the WD My Passport Essential 1TB for the same exact price.

    I'm here having pulled out two hairs and wondering should I stay with what you say is the new(er) model or should I rip back in and switch to the WD My Password Essential.

    The size 750 gb or the 1TB really is not the issue. I'm wondering which really is the newer model of the two. Please reply before I rip out another hair!

  • RELEVANCY SCORE 2.61

    DB:2.61:How To Safely Remove My Passport Device aj



    I cannot "safely remove" the passport essential 3.0

    When I right click to do this, ther is no option --only close the window or unpin from the taskbar.

    Can anyone tell me what the problem is?

    I have called WD and emailed and gotten no response.

    I have already copied files successfully ( I think) and installed the software ( I think)

    DB:2.61:How To Safely Remove My Passport Device aj


    This is a known issue in some Operating Systems

    Check this article




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  • RELEVANCY SCORE 2.61

    DB:2.61:Passport Drives jd



    My old Passport Essential drive allowed me to make a disk image in order to recover after hard disk failures and continuous data backups as well. I read somewhere that the new drives do not allow for creation of a disk image...is this correct?

    DB:2.61:Passport Drives jd


    You would need some third party sofrware to make images. Macrium, EaseUS and Paragon have free versions of imaging software. Acronis True Image is try and buy.

    Joe




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  • RELEVANCY SCORE 2.61

    DB:2.61:Blackberry Passport Unlocked Version m7



    Is there a difference between a "regular" passport and Model RGY181LW?







    Solved!
    Go to Solution.

    DB:2.61:Blackberry Passport Unlocked Version m7

    As far as I know, there is presently only one model of Passport. How the sellers choose to list them on Amazon may be the confusion. One just saying "Passport", and the other saying RGY181lW. From all I understand, they should be the same thing. But, you of course should inquire directly of the sellers for specifics about their listing.Good luck!



    Occam's Razor nearly always applies when troubleshooting technology issues!If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.Join our BBM ChannelsBSCF General ChannelPIN: C0001B7B4Display/Scan Bar CodeKnowledge Base UpdatesPIN: C0005A9AADisplay/Scan Bar Code

  • RELEVANCY SCORE 2.61

    DB:2.61:No Writable Smartware Partition Found | Pls Need Help 1s



    Dear Sir Or MadamHave a nice dayI will explain my Problem in following points:-Introduction:- am using "WD My Passport Essential 500 GB " Since SEP-2010.- i have password in "VCD"- When i entering the password then "MyPassport Hard Drive" Will appear.- i used my "WD Passport Essential" in my Laptop at Home in my PC at Office.Problem:- Before 2 Days i have connected "WD Passport Essential" in PC at office.- i Unlocked, then When i Browsing my files the Device was Hang-up (FREEZE).- i removed the USB cable from PC then i connected again.- again i Unlocked, the am to able to open "WD My Passport: Drive..- Drive is appear in my Computer, But the size is 0 (Zirro).- When am trying to open the drive.. Error message "No Writable SmartWare Partition Found"

    - Also This message " The Disk in Drive "P" is Not Formated.. Do You Want To Format Now ?"

    - i have Very Important DATA saved in " WD Passport Essential " Drive. i don't want to loss it.- i want your Kind Support.. How can i solve this Problem Without Losing my DATA ?1Pleas Help MyThanks With My Best RegardsM. H. Kambal

    DB:2.61:No Writable Smartware Partition Found | Pls Need Help 1s


    Do the following thinks:

    1. change the USB cable

    2. test to other computer.

    3. If it has power cable, examine with the same voltage of other Power Cable

    Thanks

  • RELEVANCY SCORE 2.61

    DB:2.61:Retrieving Files From Another Connected Wd My Passport Essential 3d



    I havetwo WD My Passport Essential and one has music and video files and the other one doesn't. I was wondering if there was a way to get those files from one Passport to the other.

    DB:2.61:Retrieving Files From Another Connected Wd My Passport Essential 3d


    I havetwo WD My Passport Essential and one has music and video files and the other one doesn't. I was wondering if there was a way to get those files from one Passport to the other.

  • RELEVANCY SCORE 2.61

    DB:2.61:Can't Get My Passport Essential To Back Up - No Run Backup Option? x9



    Hi, I cannot get My Passport Essential to back-up since I erased its drive.

    I don't have an option to 'Run Backup' anymore, only Start Backup and Stop Backup. It recognises that I have data on my PC to backup but does not do anything, even when I try to manually start it.

    Help?! Thank you

    DB:2.61:Can't Get My Passport Essential To Back Up - No Run Backup Option? x9


    I'm having the same/similar issue. Since installing, I haven't been able to figure out why My Passport won't backup though it's prompted 'start backup' and 'stop backup', even as the 'start backup' is highlighted as if it is backing up.

    I have Win XP SP3 and figure maybe my driver isn't compatible unless there is some other issue which hopefully isn't too far above my newbie level knowledge base.

  • RELEVANCY SCORE 2.61

    DB:2.61:My Passport 1c



    I recently had my computer reformatted and now would like to upload my backup files from my Passport. When i plug it in nothing happens. I seem to remember installing Wd smartware but cannot find disc. Tried the wd support phone 3 and could not get through.

    Any help would be appreciated.

    DB:2.61:My Passport 1c


    Hi

    If WD Smartware is not finding the disk the drive could be not recognized or defective. First make sure the drive is plugged properly ( if you have a desktop computer use a usb port located on the back, if you have a laptop make sure to plug the cable directly to the laptop)

    Go to computer to see uf the passport drive is there, if not go to Disk Management. (Start right click on Computer and select Manage, on the Computer Management window click on Disk Management the second option from bottom to top)

    Verify is the drive is showin healthy or unalocated, if the drive is healthy it means the drive is fine just uninstall, restart the computer and re install WD Smartware.

    If the drive is unalocated you will have to format the drive in order to use it again ( I hope that's not the case).-




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  • RELEVANCY SCORE 2.60

    DB:2.60:I Cannot Connect My Passport Essential 99


    I could not connect my passport essential in my pc

    DB:2.60:I Cannot Connect My Passport Essential 99

    Hi Saradjang,
    I would recommend you to post your question in Windows Live Solution Center for assistance.
    http://www.windowslivehelp.com/

    Hope the information helps.
    Please post back and let us know.

  • RELEVANCY SCORE 2.60

    DB:2.60:Trouble When Installing My Passport Essential 500gb fk



    Hi all,

    I really need some help. I got this new dell laptop and installed the WD External Hard Drive to my computer and after I unlock it there's a message displayed saying:

    "You need to format the disk in drive F: before you can use it."

    After I click under the "format disk" button it appears some options on how to format this disk. I just go with Quick Format and leave the default options. After several minutes waiting it displays a new message:

    "Windows was unable to complete the format."

    So now I don't know what to do... I just want to use it again as a normal hard drive. What can I do? Can someone help me please?

    Thanks a lot

    Francisco

    DB:2.60:Trouble When Installing My Passport Essential 500gb fk


    rinocolina,

    Such formatting issues may indicate an issue with the device. I would recommend performing a complete drive test using Western Digital LifeGuard Diagnostics for Windows to confirm SMART status and a sector scan. If the unit is to pass the tests, then a complete low-level clean (Write zeros) would be the next step in order to clean the unit and then formatting again.

    Additional information can be obtained from the following links:

    http://wdc.custhelp.com/app/answers/detail/a_id/94​0/

    http://wdc.custhelp.com/app/answers/detail/a_id/12​11/




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  • RELEVANCY SCORE 2.60

    DB:2.60:Ntfs Or Fat32 With 500gb My Passport Essential? 17



    Which is better and faster format for a 500GB My Passport Essential NTFS or FAT32? Also is NTFS a better format/make it last longer than FAT32?

    When I first got it I used it on my PC then reailzied I had to format it to FAT32 from NTFS to use on my Mac to write stuff to it. I noticed it was faster write and read under NTFS than it is now with FAT32. I'm debating formating it back to NTFS and installing NTFS-3G on my Mac to see if I get the speed back.

    Thanks

    DB:2.60:Ntfs Or Fat32 With 500gb My Passport Essential? 17


    Thread moved to WD External Drives: External Drives for Mac.

    Indeed, NTFS-3G is one of the many tools that allow a Mac to write to NTFS drives. There are also softwares that allow Windows to read and write to HFS+ drives.




    Please click the star icon to the left to highlight helpful posts, and click on 'Accept as Solution' under post options for the post that solved your issue. This may help someone else.

  • RELEVANCY SCORE 2.59

    DB:2.59:Help Me 9m



    Hi, i have a passport essential se 750gig. after i copy many data from a desktop, my ex-documents on my passport didn't recognize and that folder didn't open. i think it is a virus. would you please help me to find my data?

    regards

    PMR

    DB:2.59:Help Me 9m


    If data is corrupted, to get it back you need to use a data recovery software, like recuva.




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  • RELEVANCY SCORE 2.59

    DB:2.59:Western Digital My Passport Essential Wdbaaa3200ard 320gb External Hard Drive zj


    My laptop no longer detects my WD external hard drive. It did until today!!
    Device manager doesn't list it, disk manager doesn't list it. Other USB devices can be found on the same USB port, hard drive cannot be detected in any usb port

    Is it goosed, or is there some setting I can amend - it happened after I updated Itunes, Itunes is (was?) stored on the external drive.

    Any advice?

    DB:2.59:Western Digital My Passport Essential Wdbaaa3200ard 320gb External Hard Drive zj

    Hi Nisa

    best advice I got was to try the passport in another computer, this proved the issue wasn't my laptop.

    We looked at trying to recover the contents but it was going to be expensive without any guarantee of success. I lost a lot of music and learned a lesson about backing up....
    Good luck

  • RELEVANCY SCORE 2.59

    DB:2.59:Antivir For Wd Passport Essential? 7d



    Hi,

    please exist antivir or something like this for data protection in WD passport?

    Thanks for all next answers.

    DB:2.59:Antivir For Wd Passport Essential? 7d


    For data protection you have the option put a password on it.




    "Study the lie and they will make new lies up...Study the truth and you will know when the lie comes."

  • RELEVANCY SCORE 2.58

    DB:2.58:Is There A Need To Install Smartware For Back Up Purposes? kf



    Hi, I just bought 500GB My Passport Essential and I have a problem installing the SmartWare programme. WIll it affect backing up of files?

  • RELEVANCY SCORE 2.58

    DB:2.58:How To Disable The Unlock On Wd Passport Drive m7



    Hi, I tried to do this solution found here:http://community.wd.com/t5/WD-Portable-Drives/Remove-Password-for-My-Passport-Essential-500-GB-porta...

    But for me there is no drive (except my windows PC) listed in the Settings Tab.I want to remove the unlock because when plugging into a TV, the drive cannot be accessed. Thanks.

    DB:2.58:How To Disable The Unlock On Wd Passport Drive m7


    Hello,

    What's the model number of your drive?

    Depending on the drive, you should be able to remove the security from the WD Smartware software.




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  • RELEVANCY SCORE 2.58

    DB:2.58:Can I Transplant Mypassport Essential 750 Gb ? 31



    Hi,

    It's a few days that my Passport Essential SE 750 GB Usb 3.0 is not recognized by any system that I connect it to. I hear efforts to try and spin up but after a few consecutive tries, it fails and then stops completely.

    I doubt there has been any loss of the data, but I guess it is the SATA surface or a PCB and that is what drives me crazy. That the data is there but unaccessible. So I first bought an external 2.5'' SATA case, only to realise that the Essential series features not a standard, removable SATA connector, but on the contrary, it is somehow integrated with the disk and cannot be removed in case of failure. I would have to unscrew and detach the entire PCB under the disk.

    So a second guess is this. If I take my friend's passport (same model but 500 GB) and "transplant" the entire pcb to my own disk, will it work? We had bought them from the same shop, the same day. (I know of differences in firmware which may cause incompatibility)

    I surely cannot give 500 Euros for a burnt PCB or SATA connection. Actually its not even "Data recovery" what I want to do, so I am looking for alternatives...

    DB:2.58:Can I Transplant Mypassport Essential 750 Gb ? 31


    Before switching boards I would contact WD and ask about a Power Boosted cable and see if that helps. These drives are extremely sensitive to voltage and a lot of PCs use wimpy power supplies. Did you try this drive on a different PC? The board that has the USB port provides hardware encryption whether you use Smartware or not. Switching might work but that will void his warranty. Read some of the posts by fzabkar he is the expert on theose boards and explains about them.

    Joe




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  • RELEVANCY SCORE 2.58

    DB:2.58:Wd Smartware Does Not List Any Contents For Backup ck



    Yesterday I installed my passport essential and started a backup. I then stopped it after a while and shut down the computer. Now when I start up WD smartware it does not list any contents in the backup so I cannot continue the backup and there is nothing to retreive either. No matter what I do it will not display anything that I can backup







    Solved!
    Go to Solution.

    DB:2.58:Wd Smartware Does Not List Any Contents For Backup ck


    I have the same problem and the solution worked...twice. Now on the third event. There has to be a better way to fix besides un-installing and re-installing when I want to run a backup. Using Windows 7, new computer, barebone applications...not many apps for there to be a conflict.

  • RELEVANCY SCORE 2.58

    DB:2.58:Will My Wd Tv Hd Media Player Only Play My Passport Essential Se If Fat32 Formatted ?? xp



    I have a WD TV HD Media Player [2 years old]. My first "My Passport Elite" works fine with it...it is formatted FAT32.

    I just purchased a "My Passport Essential SE".... after backing up a few movies, however in an attempt to view them thru the WD Media player, it is not recognized. In checking the formatting of the MP Essential SE drive, it is NTFS.

    Using a utility program, can I convert / partition a PORTION of the MP Essential 1 TB drive to FAT32 so I may view photos, listen to music and watch movies on this drive like the MP Elite drive??? I removed all password protection on the drive.

    Any help / recommendations / ideas / suggestions.....

    Thanks.

    DB:2.58:Will My Wd Tv Hd Media Player Only Play My Passport Essential Se If Fat32 Formatted ?? xp


    Well, clicking on the other answers in the link YOU provided, shows that

    WDTV Live HD and WDTV Live Plus HD

    WDTV Live Hub

    WDTV Mini

    have been tested and shown to work, and

    WD Elements Play

    hasn't.

  • RELEVANCY SCORE 2.58

    DB:2.58:How To Eject My Passport Essential 500gb Wd x9



    Hi

    I have used myPassport Essential 500GB WD, I could not eject it after i finish my copy, i have to shut down my computer then pull the WD out. Do i have to lock it again so that i could eject the external hardrive. how could i eject it without shutting down my pc? (using Win 7 now BTW)

    Thank you very much

    J

    DB:2.58:How To Eject My Passport Essential 500gb Wd x9


    Hi

    I have used myPassport Essential 500GB WD, I could not eject it after i finish my copy, i have to shut down my computer then pull the WD out. Do i have to lock it again so that i could eject the external hardrive. how could i eject it without shutting down my pc? (using Win 7 now BTW)

    Thank you very much

    J

  • RELEVANCY SCORE 2.58

    DB:2.58:Installation Fails k7



    I just bought My Passport Essential WDBAAA3200ABK and when I try to install WD Smartware it stops installing at 25 seconds then closes without any message of "error" or something. The same thing happens when I try to install the Drive Settings.

    Why is this?

    Thank you.

    DB:2.58:Installation Fails k7


    WD released SmartWare 1.4.1.1 do you have the same issue after using that?

  • RELEVANCY SCORE 2.57

    DB:2.57:How To Make New Folder Move Files To Wd Passport Essential 3f



    I just purchased a WD Passport Essential. I have installed the software and external hard drive. I want to use the new external drive for music and pictures. I'm trying to make a new folder on the new external passport drive, but it will not let me. The drive has been formatted with NTFS. I get the following error, "Unable to create the folder, 'New Folder', The system cannot find the file specified." What is the problem? Can someone please help me with this?

    Thanks




    Marilyn

    DB:2.57:How To Make New Folder Move Files To Wd Passport Essential 3f


    What software the Smartware backup program or the firm update? Don't make the mistake of transfering your stuff and deleting it from PC. Having important stuff on one physical HD is a bad idea.




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  • RELEVANCY SCORE 2.57

    DB:2.57:My Passport Essential Se Causing Crash 73



    I just intalled a 1TB My Passport to replace a Seagate 500GB external drive. When I try to backup my files the backup freezes after about 10 minutes of backing up. When I try to use the mouse to click elsewhere I head a loud beep and the computer freezes. I have to disconnect the power to restart. I've tried reinstalling the My Passport and when that didn't work I tried backing up my files with the old Seagate. Now nothing works, it just keeps crashing everytime I try to backup.

    DB:2.57:My Passport Essential Se Causing Crash 73


    TRY THIS LINK :- http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduse​r/std_adp.php?p_faqid=3818p_created=1256147107p_​...

  • RELEVANCY SCORE 2.57

    DB:2.57:Cannot Partition And Format! pm



    Yesterday I purchased a WD My Passport Essential SE. My operating system is OS X 10.6 and I use a MacBook. I followed the directions on how to partition and format for the Mac. Used this page:http://wdc.custhelp.com/app/answers/detail/a_id/38​65

    After going through all the steps I get the error message, "Partition failed with the error, Could not unmount disk."

    Any help would be appreciated. I'd like to be able to use the Passport with the Time Machine. I've not used the Passport at all. Took it out of the box tonight, hooked it up and then followed directions to format.

    Thanks!

    DB:2.57:Cannot Partition And Format! pm


    the firmware updater doesn't work either. says fails to download

    companies that make updaters than download an updater which then needs to download the update

    are foools

  • RELEVANCY SCORE 2.56

    DB:2.56:Wd My Passport 500gb Essential Nightmare! js



    Hi all,

    Well it has been a journey of forums / and a multitude of different recovery / partition programs - and a journey which brings me here to see if the community can help.

    Over Xmas I was transferring files and the operation stalled and provided a lot of error messages. My laptop froze and had to manually power down.

    On restart the Passport essential froze my laptop, and since then has done the same each time I have tried using it.

    I have tried using the drive in my work pc running Windows 7 - which will recognise the drive as "My Passport 0730"

    However, every 5 minutes it keeps restarting the drive and popping up the message "Windows must format the drive"

    I have run the following software;

    Testdisk - No partition detected, Error reading all data

    Easuse - It once detected that the drive used to be named "Edds Passport" however after one scan (which was constantly interrupted by windows insisting the drive must be foratted) it will not recognise the drive in full recovery. However if I use partition master it sees the drive as F: My Passport 0730 as NTFS - but only sees the file as RAW

    HDtune - no go

    HDD refenerator - no go

    It was formatted originally as FAT32

    I tried Chkdsk on Dos - said the format is RAW and cannot perform any task after.

    I'm unable to see the drive in Computer Management as it freezes all the time. Ejecting the drive is also a no go as it says it is always in use when I try to eject it safely.

    Have tried another solution by uninstalling the drive in Device Manager but this also did nothing.

    Is there anything else I can try? This drive has over 400GB of material I cannot afford to lose.

    Thanks in advance

    DB:2.56:Wd My Passport 500gb Essential Nightmare! js


    Try booting from a Linux Live CD and see if you can access the data that way.

    Joe




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  • RELEVANCY SCORE 2.56

    DB:2.56:Using Passport Essential On Pc After Using On Mac j3



    I have a 500 GB passport essential (USB 3.0). I wanted to transfer files from a Mac to a Windows 7 PC. As advised by the staff, I formatted it to FAT32 before i used it. I copied all the files i needed from the mac to the passport. But now my PC wont read it. I can see it on the list of

    devices, the driver is up to date. but it doesn't show up on My Computer. Please advise?

    DB:2.56:Using Passport Essential On Pc After Using On Mac j3


    Hello,

    How the the drive showing up on Disk Management?




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  • RELEVANCY SCORE 2.56

    DB:2.56:Stand For Passport Essential Se sd



    is there a stand that works with the Passport Essential SE?

    DB:2.56:Stand For Passport Essential Se sd


    WD have a docking station, it works with the Passport Essential SE.

    Note: I will not work with drives of 750 GB and 1 TB, this drives are bigger, thus, they don't fit the docking station.




    -------------------------------------------------------------------------------------------------SACRE BLEU!!!

  • RELEVANCY SCORE 2.56

    DB:2.56:My Passport Essential Se Stopped Backing Up After Software Update j1



    I completed a standard software push about 1.5 weeks ago, and myPassport Essential SE hasn't performed a back-up since. The drive reads the files and compiles the file sizes, then stops. I was unsuccessful in trying to restore my computer to an earlier time since there were 2 critical windows updates installed around the same time. Any suggestions? Thanks.

    DB:2.56:My Passport Essential Se Stopped Backing Up After Software Update j1


    that's good to know




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  • RELEVANCY SCORE 2.55

    DB:2.55:Wd Smartware Doesn't Recognise The Categories Of Files On My Computer After Update To 1.5.0.17 pf



    I bough a My Passport Essential 1TB USB 3.0. It worked fine after installing the software (1.4.1.1) in it. I used it to backup two computers, one at home (Windows 7 64bit) and the other at office (Windows 7 32bit). Recently SmartWare asked me update so I updated it to 1.5.0.17 for both computers. No problem with home computer; but for the office computer, SmartWare doesn't recognise my file categories [in the Home tab, only "system" box (the size shown is actually the size of all the used space of C: Drive) is shown for my computer hard drive, no documents, no music, etc.] though I have all the categories checked in the backup tab. For several times, I tried uninstalling and reinstalling the software, it (1.4.1.1) works fine but after update only "system" is shown. What's more, after backup finishes with the updated version (1.5.0.17), I try retrieving files, my username file under "C:\Users" folder is not shown, but only "public" folder there. Is this a bug with 1.4.0.17??

    PS: I found some people also had such a problem before:

    http://community.wdc.com/t5/WD-Smartware/No-files-​to-backup-using-WD-SmartWare/td-p/955

    But I cannot find an answer.

    DB:2.55:Wd Smartware Doesn't Recognise The Categories Of Files On My Computer After Update To 1.5.0.17 pf


    did you post this issue in the thread below? i have noticed multiple staff members posting in there.

    http://community.wdc.com/t5/WD-Smartware/Post-Your​-SmartWare-Win-Version-1-5-0-17-Experiences-Here/t​...

    

  • RELEVANCY SCORE 2.55

    DB:2.55:An Error Prevent To Complete Installing Microsoft Seciurty Essential After Validation 1d


    installing microsoft seciurty essential

    DB:2.55:An Error Prevent To Complete Installing Microsoft Seciurty Essential After Validation 1d

    You probably want to see this post:
    http://social.answers.microsoft.com/Forums/en-US/msestart/thread/908fad3e-f9fc-4d8a-be83-ae7d3bc48db5

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • RELEVANCY SCORE 2.55

    DB:2.55:[Help]!! Wd My Passport Essential Not Worked With Wd Tv Media Player ak



    Dear all

    My External HDD (WD My Passport Essential 320 GB) cannot connected to WD TV Media Player.

    From Official WD website saidWD My Passport Essential 320 GB compatible withWD TV Media Player.

    I'm asking to Support with WD web site they reccommented me to plugin an Ext HDD before tuned onWD TV Media Player.i try but don't worked.

    Please Help!

  • RELEVANCY SCORE 2.54

    DB:2.54:Can't Boot From My Passport Essential 500gb 9s



    When I connect my passport essential 500GB and restart my laptop ( Dell studio 1555 ) upon Dell logo appears, screen is stuck till disconnect mypassport essential.

    I should inform that:

    1. My laptop's Bios can detectmy passport essential.

    2. I tried to connect another a my passport essential 1TB, it worked properly !

    3. I tried to connect my passport essential to an ASUS laptop, it didn't stick at Bios but couldn't boot frommy passport essential !

    Now, anybody knows what the problem is ?!

    DB:2.54:Can't Boot From My Passport Essential 500gb 9s


    have you tried to see if your bios has an update that might allow this?

  • RELEVANCY SCORE 2.54

    DB:2.54:Problem With The Western Digital My Passport Essential (Wdbaaa5000asl) 500 Gb Usb Hard Drive. 31



    Problem with the Western Digital My Passport Essential (WDBAAA5000ASL) 500 GB USB Hard Drive. I go to computer and manage. I see the drive there, but I no longer get the prompt to unlock it and it is not seen with the other drives on my laptop. I have many files on this drive that I cannot lose. I have been all over the WD site and nothing has helped.

    DB:2.54:Problem With The Western Digital My Passport Essential (Wdbaaa5000asl) 500 Gb Usb Hard Drive. 31


    Hello Wayne,

    I didn't pull the usb cable without 'safely removing the disk from the OS'. The drive belongs to a friend of mine, who hoped I could rescue here files after the disk was no-longer recognised by the os (on connecting).She isn't a computer expert, but she's smart enough to know that you shouldn't do such a thing

    I've been playing with hard-disk partions for 15 years (installing Linux/Windows dual boot configurations etc.) This disk however is totally unaccessible. On a Linux box dd won't read anything from it (and you can use dd to read/write raw data to unpartioned disks!)

    Also, tools for checking the disk geometry give wrong results. AFAIK this isn't the result of a corrupt partition disk!

    So, please read my original posting (I admit layout is bad: but importing flat text in the webbased editor removed the newlines. I've tried several times with no succes), before suggesting I screwed up my partition table and have to repartition and reformat my friends hard-disk. (I haven't tried it but am for 99% sure it won't work. fdisk wouldn't read the current table!)

    Kind Regards,

    Cees

    BTW I've my doubts that disconnecting a USB-drive while writing could/will corrupt your partion table. It will corrupt files, directory indices etc. but under normal usage there's little (if any) writing activity to the partition table (However, I've no intention to try on a disk it with precious data )

  • RELEVANCY SCORE 2.54

    DB:2.54:Help My Passport Essential Se 1 Tb Usb 3.0 Hangs / Firmware Fixer ??? f7



    Just for a week i cannot use my passport WD what i did is iUpdate firmware "My passport Essential SE" , after that i noticed everytime i try to plug in to my USB port in my laptop , i having a hardtime just to detect it, some more it hangs, and im receiving error message "The disk in drive is not formatted, do you want to format it now? "

    Is there any software to recover my files or something like a WD Firmware FIXER ... Thx

    DB:2.54:Help My Passport Essential Se 1 Tb Usb 3.0 Hangs / Firmware Fixer ??? f7


    Sound like data corruption to me, to recover your files you can use recuva and then format the passport to use it again.




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  • RELEVANCY SCORE 2.54

    DB:2.54:Cannot Access My Wd Passport Essential 3f


    Hi All, I bought my WD Passport Essential(Smart Ware) 500 Gb, at first time it work as expected, but then I upgraded the firmware to latest firmware, then My WD is not working. Here is the screenshot:It shown on my device manager that installed driver version is : 1.0.9.0my firmware version: 1.010Is there any way to downgrade my firmware?Any help would be appreciated.Thanks.

    DB:2.54:Cannot Access My Wd Passport Essential 3f

    Well, I tried to upgrade (again) the firmware, it said that my drive already up to date.. My temporary solution is to uninstal the driver when it cannot be read by my laptop. then on first instal, my drive will be work as expected.. But it kind of wasting my time.. but WD support has not find any solution yet for my issue,, Thanks anyway..