• RELEVANCY SCORE 3.42

    DB:3.42: Copy Function Stopped Working With New Sky Guide 7x





    Since the new Sky Guide appeared on my Sky+ box, the COPY function no longer works: After setting copy function against recorded transmission, the system then locks that item. Pressing copy again makes no change; it cannot be deleted; no further items can be selected to copy. This was being used several times a week before the new Sky Guide without problems. Is this a software fault?







    Solved!
    Go to the solution

    DB:3.42: Copy Function Stopped Working With New Sky Guide 7x


    Hi Anne

    It wasthe firstepisode of the last series of Hustle recorded in January 2012 on BBC HD. I'm at work so can't get to the machine for the exact date.

    Last night I did try locking then unlocking the episode before trying to remove the copy flag but that didn't work. Are you suggesting I try locking then removing the copy flag... before unlocking? In any case I'll try it tonight.

    Ps. I use COPY a lot and this is the first time I've had a problem. I can only blame the new EPG!

    Thanks,

    Neil

  • RELEVANCY SCORE 3.42

    DB:3.42:Can't Watch Sky Go In Pop Out Window Since Upgrading To Ie10 dz





    Just installed IE10 and Sky Go no longer works using the pop out window.

    Login to SKy Go

    Display channel in small window (eg Sky Sports News)

    Click on "watch in Pop Out Window"

    Window pops up but is blank (Black) and no sound.

    Works OK in Full Screen

    DB:3.42:Can't Watch Sky Go In Pop Out Window Since Upgrading To Ie10 dz


    I posted the original IE10 message and have an update:-

    I have just had a hard drive failure and had to rebuild my system so had the opportunity to test Sky go at various stages of the rebuild.

    Installed Windows 7 and AMD/ATI drivers

    Installed Windows 7 available updates

    Installed IE9

    Tested Sky Go and it works fine in a Pop Out Window.

    Installed Windows 7 SP1

    Tested Sky Go and works fine in Pop Out Window

    Installed IE10

    Sky Go fails to work in a Pop out window.

    No other software applications had been installed at this point. So I had a clean W7 install, all the latest W7 software updates installed and the Sky Go application fails when using IE10.

    I then installed Firefox latest version and Sky Go works in the Pop out Window.

  • RELEVANCY SCORE 3.41

    DB:3.41:Watching Sky Movies On Sky Go? z9


    I downloaded Sky Go last year, and quite recently, my parents downgraded our Sky TV package, so I'm no longer able to watch Sky Movies on TV?

    So if I watch Sky Movies on Sky Go, will I be charged extra?

    DB:3.41:Watching Sky Movies On Sky Go? z9


    You will be unable to view movies via Sky Go with subscribing to Sky Movies. You will need to pay extra for any Sky Store ones as these are pay per view.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.40

    DB:3.40:My Remote Control Has Stopped Responding To The Sky Box-Any Ideas? (Batteries Are Ok) sm


    After having to reboot our sky box with updated software our sky remote no longer operates our sky box. Any ideas?

    DB:3.40:My Remote Control Has Stopped Responding To The Sky Box-Any Ideas? (Batteries Are Ok) sm


    Try removing one battery,hold down the select button for 60 seconds before replacing the battery.Then retry




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.30

    DB:3.30:Will I Be Able To Get Sky Go Extra On Monthly Ticket? 1s



    The recentservice update says "catch-up entertainment" shows are no longer available "for rental" on Sky Go. I'm not sure what the term "for rental" covers - does it applyjust todownloading programmes or toany attempt to view them after they are broadcast? Does this mean we cannot access any entertainment shows unless we watch them live at the scheduled time? Or will we still be able to play catch-up shows for a fixed period after broadcast?

    Many customers are unable to install Sky equipment due to their living arrangements and can only access Sky through Sky Go Monthly Ticket, therefore will Sky Go Extra be made available to such customers?

    Many thanks

    DB:3.30:Will I Be Able To Get Sky Go Extra On Monthly Ticket? 1s


    The recentservice update says "catch-up entertainment" shows are no longer available "for rental" on Sky Go. I'm not sure what the term "for rental" covers - does it applyjust todownloading programmes or toany attempt to view them after they are broadcast? Does this mean we cannot access any entertainment shows unless we watch them live at the scheduled time? Or will we still be able to play catch-up shows for a fixed period after broadcast?

    Many customers are unable to install Sky equipment due to their living arrangements and can only access Sky through Sky Go Monthly Ticket, therefore will Sky Go Extra be made available to such customers?

    Many thanks

  • RELEVANCY SCORE 3.24

    DB:3.24:I Have Sky Go On My Old Iphone But It Wont Let Me Use It On My New..Says I Have Reached Limit 8j



    i have sky go installed on two family phones. one phone is now no longer in used but it wont let me use sky go on my new phone, it says i have reached limit and tells me if i want to change i need to go to manage devices.

    can anyone help.

    DB:3.24:I Have Sky Go On My Old Iphone But It Wont Let Me Use It On My New..Says I Have Reached Limit 8j


    If you log in here then click on settings followed by manage devices




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.24

    DB:3.24:Sky Go Sign In Loop k1



    I have previously been able to use Sky Go on my desktop, but am now no longer able to do so. I have access to Sky Go and all it's features through my iphone and laptop, but when I attempt to change one for my desktop while on my desktop,Explorer goes into a loop trying to load a page, and I am never able to access the device management page.I open up Sky Desktop, it asks me to sign in, I do, it then tells me that thein order to use this computer I need to"Manage Devices", I click on the button andI end up in a never ending page loading loop. If I click "Watch Offline" and then click"Open Website" I'm taken to a sign in page, clicking "Sign In" takes me back to the same sign in page. If I don't try to sign in,but go to "On Demand" and find theshow I am after, I am again required to sign in, again I just get repeatedly asked to sign in, but am never able to put in my password etc. I have tried turning off all security software (AVG) and turning off popup blocking nothing works. I use Windows 7 and Explorer 9. Please can I get some help.

    DB:3.24:Sky Go Sign In Loop k1

    Clearing cookies and ie9 cache may help. Under internet settings in explorer.
    Try installing a different browser like chrome and checking if it happens the same could be useful too.
    Of you can log in on your laptop it's not an account issue. Sky limits to two devices and limits on how often you can swap between devices, so it may be linked to that limit if you swap regularly?

  • RELEVANCY SCORE 3.23

    DB:3.23:How Do I Change Devices On Sky Go fd



    Sky Go will no longer work on iPad 1. How do I delete this device and register another device?

    Thanks

    DB:3.23:How Do I Change Devices On Sky Go fd

    @seandouglas2

    Why repeat what I have already posted.
    Pathetic.



    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.20

    DB:3.20:Sky Go App Not Working On Ios 7 ac



    Hi,

    I've just upgraded to IOS 7 and the Sky Go app no longer works.

    Is there a solution?

    DB:3.20:Sky Go App Not Working On Ios 7 ac

    Hello,

    What error message are you currently getting when you try to use sky go?

    Let me know,




    Hassan
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 3.18

    DB:3.18:Sky Internet No Longer Secured da



    after speakin to sky my internet is no longer secured

    DB:3.18:Sky Internet No Longer Secured da


    In what way is it not secure?

    If you want help your going to have to give more information so we can offer advice.




    I do not work for Sky im just a customer like you.
    Seeing as people don't read PM ME ASKING FOR HELP AND I WILL BLOCK YOU I'm not tech support.

  • RELEVANCY SCORE 3.18

    DB:3.18:My Caller Id No Longer Works After Switching To Sky Talk mj



    I am pleased with my move to Sky Broadband Talk from BT Talk Talk.

    However my caller ID no longer works on my phone nor does my voicemail service. I have tried the work arounds using *#234# *234# which did not work and going to my My Sky account does not give me the option of setting up either of these services.

    Please can someone assit me and ensure my Sky experience continues to be good?

    thanks

    DB:3.18:My Caller Id No Longer Works After Switching To Sky Talk mj


    Good morning muppet+5546,

    It's great to know that your issue is now resolved and you can enjoy both services

    If you have any further queries then don't hesitate to ask us!

    Thanks,

  • RELEVANCY SCORE 3.17

    DB:3.17:I Dont Pay Sky But To Change My Password It Asks For My Bank Account [Edited] ac



    my emails now go to the trash box! Ive read that i now need to change my email password to rectify this but i no longer have sky TV or anything andinternet is shared with another client. To change my password i have to enter my account detail which i dont have. Very frustrating!!!!!!!!!!!!!! any ideas?

    DB:3.17:I Dont Pay Sky But To Change My Password It Asks For My Bank Account [Edited] ac


    You shouldn't need to change your password to sort this. This ,ight help you fix it:

    http://helpforum.sky.com/t5/Sky-Yahoo-Mail/FIX-Emails-going-into-trash-folder/td-p/1034798/jump-to/f...




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.15

    DB:3.15:Sky Go No Longer Streams In Any Browser In Macos 7k



    As of this morning Sky Go no longer streams. Sign in works. Obtaining the license to stream a video works. When the initial ads start to load a messaging saying "1 of 4" appears, the video player flickers and then displays a single frame of video and then... nothing further happens.

    I've uninstalled and reinstalled Silverlight. Still no luck.

    I've tried all the usual suspects such as clearing cache, restarting, etc. Still no luck.

    Details

    MacOS

    10.9.5

    Firefox

    32.0.3

    Safari

    7.1 (9537.85.10.17.1)

    Opera

    24.0.1558.64

    Silverlight

    5.1 (5.1.30514.0)

    Sky Go does appear to stream with no problems on my Androd Nexus 7 but still a no go on MacOS.

    I wonder ifSky hasstoppedsupporting for MacOS again?

    DB:3.15:Sky Go No Longer Streams In Any Browser In Macos 7k


    I have exactly the same issue using Mac OS 10.10. Suddenly stopped working and told me there was a probelm with Silverlight! I don't understand this at all since it was working one day and not the next. Obviously, SKY has done something which messes it up. So, please, SKY sort it out.

  • RELEVANCY SCORE 3.14

    DB:3.14: I Have A Galaxy S3 And Sky Go No Longer Works Problem With Root On Andriods 1c



    I have a galaxy s3 and suddenly sky go has stopped working saying it is not supported on rooted androids. Can anyone help please.







    Solved!
    Go to the solution

  • RELEVANCY SCORE 3.13

    DB:3.13: If I No Longer Have Sky Broadband Or A Sky Account Am I Still Able To Keep My Sky Email Address ad



    if I no longer have a sky account am I able to keep my sky email address and access it through the I internet







    Solved!
    Go to the solution

    DB:3.13: If I No Longer Have Sky Broadband Or A Sky Account Am I Still Able To Keep My Sky Email Address ad


    Sky email is for life,all you need to do is login at least once every six months to keep it active.

    See here for further details.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.12

    DB:3.12:Sky Go No Longer Working On Any Devices After Using Manage Devices m9



    after recently using my sky go manage devices to remove one device and add another none of my sky go devices work at all, the macbook i intended to ad will not register and the already registered laptop will no longer work either, to add to this i have also removed my ipad so i could add the macbook..which means i am no longer receiving the advertised service, although it still has to be payed for!

    if anyone has any information on why skyplayer would stop allowing to view any programs after a simple update i would really appreciate it.

    thankyou

    DB:3.12:Sky Go No Longer Working On Any Devices After Using Manage Devices m9

    sky+not+going wrote:

    after recently using my sky go manage devices to remove one device and add another none of my sky go devices work at all,

    You can only make one change per month so you will have to wait until next month before being able to use Sky Go on your devices.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.11

    DB:3.11:My Ipad Mini Is No Longer Letting Us Watch Sky Go, It Has Error Code 7, Pls Help ff



    at first it was stuck in off line mode but after rebooting and reinstalling several times it now says " the app is currently unable to connect to stream - please try again. If the problem persists please try re-starting the app. Code 7." I have done all this and still nothing. My internet connection is fine and sky go worked fine up untill 2 weeks ago.

    DB:3.11:My Ipad Mini Is No Longer Letting Us Watch Sky Go, It Has Error Code 7, Pls Help ff


    at first it was stuck in off line mode but after rebooting and reinstalling several times it now says " the app is currently unable to connect to stream - please try again. If the problem persists please try re-starting the app. Code 7." I have done all this and still nothing. My internet connection is fine and sky go worked fine up untill 2 weeks ago.

  • RELEVANCY SCORE 3.11

    DB:3.11: I No Longer Have Sky Broadband, Can I Still Use My Sky Email Address? ac



    i have changed my broadband provider but still have sky tv and sky talk, so can i still keep using my email account or will this no longer be available to me as i no longer use sky for broadband? thanks for any help ;-)







    Solved!
    Go to the solution

    DB:3.11: I No Longer Have Sky Broadband, Can I Still Use My Sky Email Address? ac


    Yes, you can continue to use it, it will still be available to you,Longer term you may wish to think about signing up for an email account with a non-ISP provider, like googlemail. That way you don't have to worry when swapping ISP.

  • RELEVANCY SCORE 3.11

    DB:3.11:So How Much Longer Until Sky Go Works Again On The Nexus 7? I Pay For This Service af



    As Sky are aware Sky Go and Sky Go Android are not working on the latest firmware, this has been quite a while now and I want to know when they predict it to be fixed with the World Cup coming up !!!!

    DB:3.11:So How Much Longer Until Sky Go Works Again On The Nexus 7? I Pay For This Service af

    Good Afternoon Hale1,

    Sorry to see that you are having this issue with Sky Go just now, I know how frustrating this can be.

    We are expecting to roll out a fix for this by the end of the week so that this resolves this issue.

    If there is anything else I can do for you please let me know.

    Cheers

    Kris




    Kris+McD
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.10

    DB:3.10:Copy No Longer Works After Latest Updates? pa



    The copy feature on the sky +HD box has stopped working after the latest updates.How do you solve this fault I want to back up the programmes to dvd as sky +hd box is nearly full

    DB:3.10:Copy No Longer Works After Latest Updates? pa


    link here

    note... if you can get it working, there is now an 8 item limit to the list which did not exist before,which is not helpful when clearing a box.





    ________________________________________________________________________________________________________________
    These ideas are my own, I do not work for Sky. I have been a long term Sky User with extensive professional experience with AV equipment.
    Sky DRX895 1TB, Sky Gnome, PlusNet Unlimited Fibre, Ethernet connected to box.

  • RELEVANCY SCORE 3.10

    DB:3.10:Watching Sky Go After A Change Of Password 93


    Had sky go on iPad for months had to change I'd password tonight and it won't reset to watch it even though I av had an email to say its been changed

    DB:3.10:Watching Sky Go After A Change Of Password 93


    https://skyid.sky.com/resetpassword/




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.10

    DB:3.10:Sky Box To Tv Hdmi Lead No Longer Works After An Upgrade 17



    system has been working for months and after a sky online upgrade, message on screen says HDMI is no longer supported why is this

    DB:3.10:Sky Box To Tv Hdmi Lead No Longer Works After An Upgrade 17

    Hi@anneclark

    Can you create a new threadhereoutlining what the full error message states word for word?

    Thanks,




    Kei M
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.09

    DB:3.09:Sky Remote Not Operating Sky Box After Battery Change a1



    I have changed the battaeries on my remote and it no longer operates the sky box. Can anyone help me out with how to reset, we do not have sky+ and we are not looking to programme it to operate the TV (as that still works). Have tried some methods suggested on the internet but they do not work, getting seriously frustrated.

    DB:3.09:Sky Remote Not Operating Sky Box After Battery Change a1


    Hi D+Neil_Taylor,

    Thank you for your first post on the Sky Help Forum, welcome to the community!

    To reset the remote control take one battery out and press (and hold down) the select button for 60 secs, then reinsert the battery.

    Hope to see back again soon.




    Chris-McP
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.09

    DB:3.09: Google Sites - Link To Sky No Longer Working 9s



    Previously, when I have tried to access my Google Sites I have been re-directed to the Sky.com login page and after logging in this has allowed me to access the Google sites.

    Now, the link to the Sky log in page doesn't work and certain features on my site e.g. Presentations no longer work but come up with an error message saying that Sky does not support this feature.

    Has the Sites link to Sky sign in broken? if so, are there plans to remedy this?

    Is there a known work around I can use to get sites operating fully again?

    If I log in to Sites using Live or Gmail addresses, everything works OK.







    Solved!
    Go to the solution

    DB:3.09: Google Sites - Link To Sky No Longer Working 9s


    Thank you. The issue I have is the broken link as many of my users are not confident computer users and when they see the error message assume they cannot access our private site. I will now tell them to log in to their Sky account as the first step to accessing our Google site. As stated in my earlier post, gaining access this way works fine but the previous link made it more intuitive.

    As Sky insist on controlling access to Google Sites I just hope that either Sky or Google will fix this broken link.

    I am grateful for your input and will be "ticking your star". Query now closed.

  • RELEVANCY SCORE 3.08

    DB:3.08: If I Am No Longer A Sky Customer Can I Still Access My Sky Email Account? [Edited] k8



    i have had numerous problems with my sky box and so have given my notice to cancel my subscription for all of my sky services. i will no longer be a sky customer.

    will i automatically lose my sky email account [REMOVED]or will i be able to continue using it?

    thanks







    Solved!
    Go to the solution

    DB:3.08: If I Am No Longer A Sky Customer Can I Still Access My Sky Email Account? [Edited] k8


    Yes this will be okay,just make sure you login to your account at least once every six months.

    http://www.sky.com/services/email/emailforlife/




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.07

    DB:3.07:Our Sky Is No Longer Working am



    Dear Sky, We have come home to our sky not working it also now doesn't work on sky go either. what is happening

    DB:3.07:Our Sky Is No Longer Working am


    Hi karendvds, what message do you see on the TV and Sky Go?




    Malcolm-M

  • RELEVANCY SCORE 3.07

    DB:3.07:Bought New Tv, Sky Remote No Longer Works jc


    Let me explain,
    I've had no issues with my sky+ HD box or sky remote until I recently bought a new Samsung LCD TV. Now, when the TV is on the Sky box does not respond to the Sky remote. The remote still works fine, as I've tried and tested it with another Sky box and no issues. The red led on the box that usually flashes when I press a remote button does not. However when the TV is switched off and I press any sky remote buttons the red light on the sky box does flash and the box does respond, by switching on and channels change or menus appear etc correctly when the TV is switched on. But once the TV is on, the sky remote and/or box do not work again. Confusing! Please help!

    DB:3.07:Bought New Tv, Sky Remote No Longer Works jc


    Check your TV setup menus to see if it has sync. options. It may be that you can control the behaviour of the Sky box by changing one of these.




    Still a victim of bureaucracy!

  • RELEVANCY SCORE 3.06

    DB:3.06:Current Tv pj


    I used to love Sky up until this afternoon when I discovered Current had been taken off the air. I can no longer see any point in me having Sky. I was already a little disheartened by the Formula 1 programme the other night. Even after that I was still pro Sky but now I am just left sad and upset by the decision to let Current go. Boo to Sky.

    DB:3.06:Current Tv pj


    Current TV was definitely one of our households favourite channels, even when we weren'tparticularly watching TV, it waspredominantly on in the background.

    On hearing about Current TV's pending closure I contacted Sky via the telephone to express my dismay, in a polite manner of course.

    The first person that I spoke to was a very nice lady from customer support, but she had never even heard of the Current TV channel, let alone it's pending closure, when I expressed that I was now an unhappy anddisappointed customer, she then suggested that I be put through to someone else, who could perhaps explain things a little better to me.

    The second person that I spoke to was very hostile, arrogant and ignorant, I couldbarely get a word in edgeways, as he continued to rant the samespiel over and over again, as a long standing and loyal Sky customer I was very disappointed to say the least.

    Subsequently later that same day, I telephoned Sky again, and Icancelled my Sky Sports subscription,purely out of frustration, anger and protest really, first you take away a much loved channel, and then to add insult to injury your colleague excessively rants and speaks to me like i'm a fool, your very lucky that I didn't just cancel all of my Sky package, as I honestly begrudge giving any money to your company now.

    Current TV Comment: http://goo.gl/V4z4v

  • RELEVANCY SCORE 3.06

    DB:3.06: Tv Model Goodmans Gtvl26w8hd Worked With Sky Remote Version 8 Before But No Longer Works 9p



    When Sky was installed the Sky man set up the remote to work but now it doesn't.

    I think it may have been because we didn't change the batteries in time but now programming with a code doesn't work

    any ideas?







    Solved!
    Go to the solution

    DB:3.06: Tv Model Goodmans Gtvl26w8hd Worked With Sky Remote Version 8 Before But No Longer Works 9p


    According to Skys code finder you need a version 9 remote and the code is 1710




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.04

    DB:3.04:Can No Longer Connect To Sky Box After Today's Ios Sky+ App Update dz


    Before today's iOS update I could connect to my sky box but the information was incorrect. Following today's update I can no longer connect via my iPAD. Basically it has never worked properly

    DB:3.04:Can No Longer Connect To Sky Box After Today's Ios Sky+ App Update dz

    Hi Andy+Moss,

    We would ask that you uninstall the app from your devicesSwitch them off/onReinstall the apps and try to connect to the box again please.

    If this post has helped you please mark it as an Accepted Solution, if you need to ask any further questions please do this on the relevant board within the Forum.

    Thanks,

  • RELEVANCY SCORE 3.03

    DB:3.03: Sky Active Error Code 106 a1



    I have the same problem as lots of other users, in that Sky Active cannot connect and gives Error Code 106. After calls to the Sky Active team we established that :-

    - the QVC interactive services works fine

    - callback to SKY works fine

    - Sky Active DOES NOT work, Sky have no solution for me !!!

    After playing with the setup myself I have established that if I turn my wireless router off Sky Active WORKS FINE. If I turn the router back on, even if it's not being used, Sky Active will no longer connect.

    My phone line is from Sky, I pay line rental to them, and they supplied me with a Sagem F@st 2504 wireless router for their broadband service. Everything is provided by Sky, so no-one else to blame!!

    I have tried different microfilters but without success.

    I cannot understand how the Sky router disrupts calls to Sky, but not to QVC.

    Any thoughts from anyone would be appreciated as, at the moment, we can either use broadband or Sky Acive in my house, but not both at the same time.







    Solved!
    Go to the solution

    DB:3.03: Sky Active Error Code 106 a1


    As a complete guess, is it possible that QVC uses a different baud rate to Interactive? If so, I can see why bleed from the ADSL router might affect one service and not the other. A better microfilter might in that case do the trick if it blocks the ADSL signals from the phone side more effectively. Or even a *worse* microfilter might work (by forcing the modem to a lower baud rate during the initial handshaking sequence)

    Sky might also look to see whether there is a pattern to the geographical locations of customers who are experiencing this issue. There is a possibility that the telephone trunk lines betweencertain exchanges and the Interactive modems are causing signal issues, whilst different trunk routes are used to the QVC modems.

  • RELEVANCY SCORE 3.03

    DB:3.03:Sky Go No Longer Works On My Laptop 71



    When I try and sign in to Sky Go it gives an Error.

    When I try and watch Sky via the web on my PC it also gives an error.

    There has been an error delivering the licence t6024-s-1-c1102-c1501.

    Have checked my user name and password - and it automatically logs me in successfully when I go on the website.

    Getting very frustrated with Sky, as have multi-room as well and one of the boxes isn't working either.

    Whole family want to watch Wild at Heart and I want to see if Justin Rose is winning the golf.....

    DB:3.03:Sky Go No Longer Works On My Laptop 71


    Hi Spatula,

    Welcome to the Sky Help Forum!

    I can imagine this is frustrating for you at at the moment, however I would suggest clicking here. This will direct you to a page where there is troubleshooting steps to try and fix this issue.

    Keep us updated.

    Regards.

  • RELEVANCY SCORE 3.03

    DB:3.03: Just Upgraded To Ios6 And Sky Go No Longer Works ss



    Guys I just upgraded to IOS 6 on my ipad. Sky go no longer works. I have tried on my home Wifi and on the work wifi. It just registers that it is loading and nothing seems to happen. any suggestions?







    Solved!
    Go to the solution

    DB:3.03: Just Upgraded To Ios6 And Sky Go No Longer Works ss


    Make sure you have tha latest version of Sky Go (v2.3.0. I think) installed. If it is, uninstalling and reinstalling Sky Go should fix it.

  • RELEVANCY SCORE 3.00

    DB:3.00: Will Sky Update My Thomson Box That Is No Longer Compatible 9k


    Since the sky update last week can no longer get interactive. It tells me my Thomson ht box is not compatible. Have the small box that sky provided but that no longer works since update. Will sky provide a new sky box that is compatible. If not then it's not worth having sky.






    Solved!
    Go to the solution

    DB:3.00: Will Sky Update My Thomson Box That Is No Longer Compatible 9k


    Yes, it's very likely that Sky will replace your box. Give them a call and explain that you have an old Thomson Sky+HD box.

  • RELEVANCY SCORE 3.00

    DB:3.00:Why Are Programs No Longer Being Added To Sky Go mp



    Ncis La has not been added this week? Hawaii5 0 had the series mixed up. Are these programs going to be removed from sky go as I need to rethink my subsription.

    DB:3.00:Why Are Programs No Longer Being Added To Sky Go mp

    HiLanastaruk,

    Thanks for the message and welcome to the Communtiy!

    Hope you're well.

    We are aware of the NCIS issue and the program should become available on Sunday/Monday.

    Thanks,




    Kristi
    Community Coordinator

  • RELEVANCY SCORE 3.00

    DB:3.00:Longer Sky Cable 8p



    Hello, I may sound dumb here but wanted to double check I was after the correct thing! Im thinking of changing my living room around so my tv can go on the wall, Im not paying to move the sky box yet incase I change my mind lol Im simply need a longer cable to run from the sky box to the tv, is this an hdmi cable what sort will I need? are all the heads the same male?

    Thanks for any help in advance!

    DB:3.00:Longer Sky Cable 8p


    Yes, if you have a Sky+HD box, it's an HDMI cable you need. You don't need any special sort of HDMI cable and unless the length is 5 metres or more, don't waste money on an expensive one.

  • RELEVANCY SCORE 2.99

    DB:2.99:Sky Go /Firefox 98



    Hi after updating firefox I can no longer watch sky go using firefox.Using internet explorer it works ok.Any suggestions as to why the sky go programs simply will not load and run.i do not get any error codes.It as if firefox trys to loasd the programs but never completes the download/connection and is a continous loop.
    Any suggestions please as I much prefer using firefox.

    DB:2.99:Sky Go /Firefox 98

    Question owner


    Hi Ducklz,

    Thanks for the help.Your last advice has solved the problem and Sky is now running under Firefox.

  • RELEVANCY SCORE 2.98

    DB:2.98:Android Lollipop 5.1 zk



    Once again Google have messed about with their operating system and things are even slower than before with more freezes than a winter in Siberia. As with other updates Sky Go no longer works on my Nexus 7 and I eagerly await a fix from Sky. Could Sky not get Google to talk to them before Google issues updates so that there would be no break in Sky Go. Every time there is a major updtae I get the message that my device does not support Sky Go yet Sky Go's mission statement says that it works with versrions 4.0 and above.

    DB:2.98:Android Lollipop 5.1 zk

    Thanks ak-a , finally can watch Skygo on Nexus 10 on Lollipop 5.1 👏

  • RELEVANCY SCORE 2.97

    DB:2.97: Client Certicate xa


    Sky go no longer working. Said I need a client certifcate







    Solved!
    Go to the solution

    DB:2.97: Client Certicate xa


    please see this thread for more info:http://helpforum.sky.com/t5/Sky-Go-on-Apple-iOS/Sk​y-Go-on-iOS/td-p/1919512




    Sam
    Community Manager (Apps Online)
    Forum Help http://helpforum.sky.com/t5/help/faqpage
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.97

    DB:2.97: Sky Go Stopped After Galaxy S3 Update p7



    after automatic update sky go is no longer available on galaxy s3 when will compatable app be available







    Solved!
    Go to the solution

    DB:2.97: Sky Go Stopped After Galaxy S3 Update p7


    Hi msrtyn

    I have exactly the same issue with my GS3 since the update.

    We are currently working on this and it will hopefully be available soon, but we don't have a confirmed date as yet.

    Thanks




    kirkie50
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.96

    DB:2.96:My Sky Go Desktop No Longer Loads Giving An Error Message. 89



    My sky go desktop no longer loads on this laptop. It initially failed to load after my laptop crashed. I have followed the forums and re-installed silverlight and sky go desktop but this has not worked. In my manage devices it now says I can't install sky go because I have used up my monthly change allowance. I have NOT installed sky go desktop any where else other than on this laptop. I request that your tech dept look into this and reset the "counter" to allow me to resolve this problem

    DB:2.96:My Sky Go Desktop No Longer Loads Giving An Error Message. 89


    Hi i also have the same problem was downloading on my pc then crashed and now shows the same code i have uninstalled and reinstalled and still nothing. When you check the sky go FAQs like is says to it comes up page not found.

    ginge200680

  • RELEVANCY SCORE 2.96

    DB:2.96:Limit Reached Sky News .. After Changing Ipad 9c


    I have changed from an iPad 2 to 3 have come to try and log in to sky news and it says limit reached .. I know I have to wait a month to sign into sky go but how can I access sky news ? I no longer have the old iPad 2 please can anyone help I use sky news all the time

    DB:2.96:Limit Reached Sky News .. After Changing Ipad 9c


    Hi mancuk29,

    Thank you for the update, I've sent you a Private Message so that I can investigate this further.




    LauraMac
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.96

    DB:2.96:Wireless Download No Longer Works 7a



    Hi all

    I know there have been loads of posts on wireless downloads - but here goes.

    I had no problems until about a month ago. Suddenly downloads are painfully slow (1 Mbps) or fail completely.

    I use TalkTalk and an Apple Airport Extreme. Every other device in the house works fine. My Apple TV which is on the other side of my Sky box to the Sky connector downloads without problems. My internet radio works fine.

    But Sky just plods along or fails even when nothing else is connected.

    I am convinced there has been a firmware change in the Sky box to cause this. Is it perhaps because I don't use Sky broadband?

    I have tried restarting the box, reinstalling the connector and everything else.

    Any ideas?

    Thanks

    Tony

    DB:2.96:Wireless Download No Longer Works 7a


    Sorry, in answer to other question, most of attempted downloads are in HD. But again this was not a problem in the past.

  • RELEVANCY SCORE 2.95

    DB:2.95:Purpose Of Sky Go cc



    Now that sky go has the additional Sky go Extra, what is the purpose of the original SKy GO, it can no longer be used to download programmes, and to view live it is done via the website.

    So unless you subscribe to Extra, Go is now surplus to requierments, or have i misunderstood this?

    regrds

    DB:2.95:Purpose Of Sky Go cc


    Sky Go is streaming. Nothing else.

    Sky Go Extra is downloading to view for a limited time and costs £5.

    The change is partly rights costs and partly lost revenue from multiroom sub losses.

    Sky can prevent a mobile outputting Sky Go content to hdmi but they can't prevent a laptop from doing it. This is also one of the main reasons Android support is non-existant and iOS (walled garden) is Sky's preferred platform.

    For streaming its OK - provided your connection is up to it. The player is rubbish obviously.

  • RELEVANCY SCORE 2.95

    DB:2.95:Sky Go Extra Free For Mutliroom Customers [Edited] am



    Wouldn't be so bad if Sky Go Extra actually worked. Sky Go worked perfectly on my iPhone and iPad, but after upgrading to Sky Go Extra, it no longer works on either of those devices nor will it let an register any other devices.

    DB:2.95:Sky Go Extra Free For Mutliroom Customers [Edited] am


    Hi James,

    What happens when you try to watch Sky Go on your iPhone/iPad, do you get an error message at all?

    If you log in to your Sky Go account are both devices registered, do you see the additional 2 spaces that Sky Go Extra allows?

    Thanks,




    Barry
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 2.95

    DB:2.95:Sky Go Not Working On Iphone But Works On Pc!!!! sf



    Does anyone know why The sky go app does not work on IPHONE 4 but works fine on home PC with same username and password. When going into manage my devices, it shows 2 devices, a computer and a mobile phone. So it should work.

    Ive tried deleting SKY GO from iphone and re-installing it but no joy, very frustrating. it used to work but after one of those updates it stopped working.

    Any ideas?????

    DB:2.95:Sky Go Not Working On Iphone But Works On Pc!!!! sf


    Hi Airdefender,

    Is it the same channel on both devices that is not loading? What channel is it you are having this issue with? Have you tried uninstalling the app, rebooting the device and then installing the app again?

    Thanks,

  • RELEVANCY SCORE 2.95

    DB:2.95:Sky Go No Longer Recognises Ipad. I Have Made No Changes 1z


    Sky go no longer viewable on ipad. I was using it a few days ago and have made no changes. When I try to watch it says Ihave the maximum number of devices,but when I check on manage my devices only my iphone is registered.

    DB:2.95:Sky Go No Longer Recognises Ipad. I Have Made No Changes 1z

    Hi clairelouise, I am going to escalate your case to a colleague who will be able to view your account and investigate this issue in further detail for you. my colleague will contact you by Private Message initially so do please keep an eye on your Private Messages for any new message being sent to you. I do hope this problem can be resolved quickly for you. Best regards, Mark




    Mark
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.94

    DB:2.94: Sky Eye Not Working After New Hd Box ac


    I have a sky eye on a second tv, we got a new hd box downstairs and the eye no longer works.
    I have the cable in rf2, have switched rf output to on and saved it.
    I've tried the eye directly in the sky box and it works but still won't work upstairs. The red light shows on the little connector thing where it plugs in at the back of the tv but not on the eye bit itself (I can't remember if it ever did)

    The only thing that was touched was the new box so I can't figure out what happened






    Solved!
    Go to the solution

    DB:2.94: Sky Eye Not Working After New Hd Box ac

    Sorry that the steps we posted never worked Mrs+Wilson123

    But glad to see that you resolved this by replacing the TV link hopefully it will last for a good few years.

    Thanks for letting us know how you resolved it :-)

    Cheers




    kirkie50
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.94

    DB:2.94: Sky Go Error T:6001 / C:4110 After Windows Update [Edited] d7



    After applying this month's Windows patches, which include the fix KB3011970 for Microsoft Silverlight, Sky Go no longer works an either of my twoWindows 7 PCs and just gives the above error message.

    Please help







    Solved!
    Go to the solution

  • RELEVANCY SCORE 2.94

    DB:2.94:New Tv - Magic Eye No Longer Working z8


    Had a Samsung Tv in second room with magic eye connected and all worked fine. Have changed tv to a Samsung smart tv and can no longer change channels on sky remote. I have programmed Sky remote to new tv which operates volume and power but can't change channels unless I go into the other room and do it on the other tv - help! Thanks

    DB:2.94:New Tv - Magic Eye No Longer Working z8

    Hi there Michaela+Toms

    Can you go to the link and let me know if any of the information there helps to resolve the issue you are having?

    http://helpforum.sky.com/t5/Sky-HD-SkyHD-Sky-3D/TV​-Link-Setup-and-Troubleshooting/ta-p/1579999

    Kind regards




    Carol
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.94

    DB:2.94:I Have Sky Go Set Up On A Laptop That No Longer Works How Can I Remove It To Another Laptop cs



    I have the second option of aky go loaded onto a laptop that no longer works, how can I take iy off that laptop and connect it to another?

    DB:2.94:I Have Sky Go Set Up On A Laptop That No Longer Works How Can I Remove It To Another Laptop cs


    If you log into "SKY GO" click on "SETTINGS" and "MANAGE DEVICES".http://go.sky.com/vod/page/default/home.do




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 2.94

    DB:2.94: How Do I Remove Sky Sports xs



    how do I remove sky sports from my package, I can no longer afford this







    Solved!
    Go to the solution

    DB:2.94: How Do I Remove Sky Sports xs

    Hi lawrencedavid4,

    To remove Sky Sports from your package you will need tocallus and we can arrange this.

    Thanks,




    LauraMac
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.93

    DB:2.93: On Demand Planner Rebuild No Longer Works 7a



    I recently received a great tip on how to rebuild the planner after on demand dissapeared on my sky+ hd box. The problem I have now is after doing this a few times I now no longer seem to havethe planner rebuild option. Any tips please?







    Solved!
    Go to the solution

  • RELEVANCY SCORE 2.92

    DB:2.92:Error Logging In To Sky Go Desktop 1k



    Hi

    Can someone help as I am no longer able to sign into sky Go Desktop.

    I get the following error:

    SKY GO USES MS SILVER LIGHT TO PLAY ON DEMAND CONTENT ON THE SKYGO DESKTOP.WHEN PROMPTED REGARDING PLAYBACK OF PROTECTED CONTENT, PLEASE CHOOSE ENABLE IF YOU WISH TO CONTINUE WATCHING ON OUR SERVICE.

    My Login and password are correct it works ok on all Sky sites.

    I am using a Mac and previously it was working ok.

    Does anyone have a solution please?

    DB:2.92:Error Logging In To Sky Go Desktop 1k


    I am receiving th exact same message. This appears directly under the password box, no error log numbers. I even changed my password via the Sky website but that has made no difference. I use Chrome and this is the first time I have had his problem, also my Broadband is 20mb so that isn't the issue either.

    Pease help!

  • RELEVANCY SCORE 2.92

    DB:2.92:Sky Go No Longer Allowing Sign In d8



    I have had SKy Go on iPhone and iPad for a while but yesterday I upgraded to the sports and movies package online and whilst that is fine on my tv, sky go wont allow me to sign in at all. I have reset my passwordbut still cannot access sky go. Has this happened to anyone else?

    DB:2.92:Sky Go No Longer Allowing Sign In d8

    Hi jeffopaz,

    Welcome to the Sky Help Forum!

    Have you already made a change this month and registered two different devices?

    Thanks.

  • RELEVANCY SCORE 2.92

    DB:2.92:Magic Eye Stopped Working After Upgrading Sky+ Box. [Edited] 1k



    I have recently changed my Sky+ box to a Sky+HD which works great, however the TV upstairs now longer works. It has Freeview (built in) plus a magic eye but neither of them work anymore - what am I doing wrong?!?!?!

    Tried all that before and still no joy

    DB:2.92:Magic Eye Stopped Working After Upgrading Sky+ Box. [Edited] 1k


    Hi StupidFemale69

    Thanks for your post and for taking the time to join the Community.

    Can you make sure that the RF2 outlet is switched on and also tune the television in to a different channel other than number 69.

    You can find out how to do this by following the Understanding the Installer Setup Menuknowledge article.

    If this has answered your question please mark as an Accepted Solution, If you continue to have an issue please post on the Sky Forum.




    Kris+McD
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.91

    DB:2.91:Mcafee Virus Did Not Install After Changing From Bt To Sky d1



    after moving from bt to sky the macafee virus did not load correctly as i keep getting warnings about no virus detected on my pc (window7) ,also when i go on to the Internet i go straight onto btyahoo web site like i did before i change to sky ,so where is sky home page and tool bar etc..

    DB:2.91:Mcafee Virus Did Not Install After Changing From Bt To Sky d1


    Hi aughton1,

    I can help you with your McAfee security and your home page .

    For the problem with your McAfee can you have a look at our Prevent computer viruses, worms and trojans article and let me know how you get on?

    With your home page you can go to sky.com and set this as your home page.

    I look forward to hearing from you.

    Thanks,




    Kat-S
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.91

    DB:2.91:Sky Go Keeps Exciting Full Screen d8



    Sky Go on my PC works perfectly no buffering even on high quality, howver if I put it on full screen after about a minute it will exit full screen.

    Any ideas how to fix this or what cause it?

    Cheers

    DB:2.91:Sky Go Keeps Exciting Full Screen d8


    Sky Go on my PC works perfectly no buffering even on high quality, howver if I put it on full screen after about a minute it will exit full screen.

    Any ideas how to fix this or what cause it?

    Cheers

  • RELEVANCY SCORE 2.91

    DB:2.91:If I Opt In For Sky Go Extra And 6 Months In Want To Cancel Can I Do This With No Extra Costs? 1m


    I want to get sky go extra on my ipad but am wondering if say after 6/7 months decide I no longer want whether I can simply cancel?

    DB:2.91:If I Opt In For Sky Go Extra And 6 Months In Want To Cancel Can I Do This With No Extra Costs? 1m


    You can cancel at anytime by giving Sky 31 days notice.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 2.91

    DB:2.91:Sky Go On Yosemite z9



    Can no longer watch any thing on Sky Go after upgrading my software. I get the error code

    Apologies, this item has been interrupted due to an error. Please click play to resume watching. (t:6000 / c:4110)

    Can some one please help me on this, its so frustrating.

    Thanks

    DB:2.91:Sky Go On Yosemite z9


    I have to report that my problem has been sorted after reading other threads. It has been resolved by deleting my registration and reregistering my laptop - SkyGo now works. So, all happy here!!!

  • RELEVANCY SCORE 2.91

    DB:2.91:Is Desperate Housewives No Longer Available On Sky Go? 73



    Hi,

    I just logged in to sky go to watch an episode of desperate housewives as i have been doing for the last couple of weeks and it seems to be no longer on the system? Have sky go stopped showing the series?

    DB:2.91:Is Desperate Housewives No Longer Available On Sky Go? 73

    Hi bugsy-18,

    Thanks for your post and for taking the time to join the community.

    Unfortunately there are no plans to bring this back on Sky at the moment, one the expiry date is reach all the content is automatically deleted so in this case you would have been more disappointed.

    Hopefully you can find something new from the latest update to On Demand and can find more on this by clicking here.

    If there is anything else I can do for you please let me know.

    Cheers

    Kris




    Kris+McD
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.91

    DB:2.91:Sky Go No Longer Works. All Was Fine Until I Downloaded And Installed Sky Plus App. dj



    I am trying too access sky go on my iPad

    all was fine until recently when I installed the sky plus app, now go does not work.

    the app opens but I am unable to select any of the available program's. None of the buttons appear to work at aAlbany help would be appreciated

    DB:2.91:Sky Go No Longer Works. All Was Fine Until I Downloaded And Installed Sky Plus App. dj


    Delete the app and reboot your ipad and then install it again, does it work now ?




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.90

    DB:2.90:Every Time I Try And Watch Sky To Go On Pop Up Full Screen It No Longer Works. Can You Help ds



    Can you help. When I try to open up pop-out I'm unable to get anything. Any ideas

    DB:2.90:Every Time I Try And Watch Sky To Go On Pop Up Full Screen It No Longer Works. Can You Help ds


    When the piop up opens, try holding down the CTRL button while pressing the F5 one as this should reload the pop-up window.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.90

    DB:2.90:Sky Go Desktop Player No Longer Working sp



    Hi, i've tried downloading onto my sky Go Desktop but it seems to no longer work. When i try and open the desktop i get a message asking me to save an html file? It still doesn't work. Can anyone help? thanks

    DB:2.90:Sky Go Desktop Player No Longer Working sp


    It sounds like it has not downloaded correctly. Can you try this:

    Login to here:

    http://go.sky.com/vod/content/Home/Application_Nav​igation/Accounts_%26_Settings/content/l/l/content/​...

    And right click on the Desktop top box and you should see the option to unistall the Desktop software so do this.

    When it has finished, reboot your computer and go back to that page and try installing the desktop application again and see if this has fixed it.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.90

    DB:2.90: Rf Power To Magic Eye x9



    After some help.

    I have Sky cabled to three TV's via the RF2 output via a splitterinstalled over 5 years agoand they were all receiving picture and I could control the Sky box perfectlyvia 3 seperate magic eyes.

    Last week, on the bedroomTV I could no longer change the change the channelwith my remote/magic eye but picture was fine, so my first thought was, no red LED -magic eye was faulty. Swapped it over and it worked on another TV and the different magic eye wouldn't work on the bedroom TV. So I thought dodgy RF connector which Ireterminated but still no power to magic eye.

    When I put a voltage tester on it is getting no power but the picture is still there but I am getting power to the 2 other locations.

    Any advice would be appreciated.







    Solved!
    Go to the solution

    DB:2.90: Rf Power To Magic Eye x9


    I agree: if the power LED isn't lit, you have a poor connection somewhere between the RF2 output and the magic eye. The most likely culprits are the connectors along the length of that piece of coax. For reliability they should be metal, rather than plastic, and the centre wire of the coax should be soldered or screwed to the centre pin of each connector.

    Less likely possibilities are the splitter (try swapping the 'faulty' cable with one of the other outputs from the splitter) or a partial short in the coax, particularly if its route involves sharp bends.

  • RELEVANCY SCORE 2.89

    DB:2.89: Normal Sky Box Viewing Card Into Sky+ Box? kc



    Hi

    Can I take the viewing card out of my normal Sky box and put it in a Sky+ box that a friend who is no longer with Sky has offered to me?

    Thank you







    Solved!
    Go to the solution

    DB:2.89: Normal Sky Box Viewing Card Into Sky+ Box? kc


    Thanks Mark, that answers a different question that I was about to ask!

  • RELEVANCY SCORE 2.89

    DB:2.89:Sky Go sz



    im trying to watch Arrow on sky go and after the first part it says no media file whats wrong

    DB:2.89:Sky Go sz


    If it says "Unable to find Media File" or something then try disabling Adblock or any other advert blocking program should you use them.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.89

    DB:2.89:Sky Go No Longer Works After Broadband Upgrade dm



    My broadband is now superfast fibre and all other services work just fine but Sky Go just produces errors when I try to play anything. I haver tried deleting my device but still no joy.

    The error message I get ist:6038/c:4110

    DB:2.89:Sky Go No Longer Works After Broadband Upgrade dm

    Hey 13heathroad,

    Can you clarify if the steps I suggested were of any use as I am not too sure judging by your post.

    If you can let us know.

    Thanks

  • RELEVANCY SCORE 2.89

    DB:2.89: Rf (Analogue) Output After Digital Switch Over fp



    I have been told by 2 different sources (who we're told by either an aerial installer or a sky engineer)that after thedigital switch over you will no longer be able to route your sky box via the RF out to another TV (Analogue). To me this sounds nonsense as surely the digital signal is converted to analogue in the sky box's hardware so nothing sky can do can change this or is it driven by software ? Can anyone confirm this one way or other ?







    Solved!
    Go to the solution

    DB:2.89: Rf (Analogue) Output After Digital Switch Over fp


    We also have a Sky+ HD box and have a couple of analogue TVs connected to the RF output, using a splitter / booster. I gather that we will still be able to watch Sky channels on these other TVs, but we also frequently watch analogue channels on these whilst someone else is watching a Sky channel in the other room. I can't work out from the previous posts if this will still be possible, can anyone please clarify ?

    many thanks for any clarification.

  • RELEVANCY SCORE 2.88

    DB:2.88:Sky Hd Multiscreen Box No Longer Works xk



    Tv no longer receives a signal. Box problem? Only in my 'multiroom'

    DB:2.88:Sky Hd Multiscreen Box No Longer Works xk


    Hi try checking you cables first. Try a reboot unplug 30 secs restart. Or a planner rebuild. Thanks Sean

  • RELEVANCY SCORE 2.87

    DB:2.87:My Remote Record From My Ipad And Iphone No Longer Works. Neither Device Can Seem To Find My Sky+Hd 8p



    my remote record from my ipad and iphone no longer works. neither device can seem to find my sky+hd

    DB:2.87:My Remote Record From My Ipad And Iphone No Longer Works. Neither Device Can Seem To Find My Sky+Hd 8p

    Try rebooting your sky box then try a planner rebuild: http://helpforum.sky.com/t5/Sky-HD-Recording-Playback/Sky-HD-System-Fault/ta-p/583396



    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.87

    DB:2.87:Sky Go Is No Longer Working. I Get A Message Saying Sky Go Plus Has Arrived, And Nothing Else 9f


    What has happened to sky go? Where do I get sky go plus from?

    DB:2.87:Sky Go Is No Longer Working. I Get A Message Saying Sky Go Plus Has Arrived, And Nothing Else 9f


    Do you mean Sky Go Extra:

    http://www.sky.com/shop/offers/sky-go-extra/




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.87

    DB:2.87: Changing Over Channels On Sky Hd From A Different Room ? 3p



    Hi all,i had my Sky HD box last week and as with my old sky i've got a feed from the RF2 outlet to the master bedroom TV where i also have an inline TV-Link or magic eye so that i am able to change channels etc - now with the new HD box this feature no longer works and i've noticed that the red LED on the TV-Link is not on,so do i need a new TV-Link or is there something i need to do on the settings page of the HD box or is it just that its not compatible with the HD box ? Thanks in advance

    A.T.B Leo







    Solved!
    Go to the solution

    DB:2.87: Changing Over Channels On Sky Hd From A Different Room ? 3p


    Having reset the box, make sure the RF Power is still ON, and also check that the RF Channel Number is still the same as before. See Problems With Tv Link.

  • RELEVANCY SCORE 2.87

    DB:2.87:Sky Movies, Sky Sports And Sky 1 Have Suddenly Stopped Working On Sky Go. Espn Et All Still Work. pf



    Sky Movies, Sky Sports Sky 1 have suddenly stopped working, but ESPN, Sky Arts, Nat Geo, MTV, Cartoon Network Eurosport et all continue to work. There has been no change to our subsciption and as said previously these channels were working fine. All software is up to date after checking through previous troubleshooting issues.

    The error message[t:3222 / c:4110] item has been interrupted due to an error. Please click play to continue. Of course, nothing happens when clicking play.

    Any help would be appreciated.

    DB:2.87:Sky Movies, Sky Sports And Sky 1 Have Suddenly Stopped Working On Sky Go. Espn Et All Still Work. pf

    Hey AshleyMac85,

    That's great that you now have this sorted.

    Did you try any troubleshooting for the issue, or did it just magically start working again?

    Regards



    John-B
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 2.87

    DB:2.87: My Surround/Dvd No Longer Works, Since I'Ve Had Sky+ Installed 8j



    I recently had SKY+ installed, and the engineer left me without sound. We use surround sound, which we had no problem using with our old sky box. We managed to get the sound back on by connecting the scart from surround to Sky+ box.

    But our problem now is that when we tried to watch a DVD on the surround, it didn't automatically switch over like it used to, but stayed on the sky channel, but was playing sound from the DVD....baffled??

    Please can someone help, as I phoned SKY and the person I spoke to was not helpful at all! STRESSED







    Solved!
    Go to the solution

  • RELEVANCY SCORE 2.87

    DB:2.87: When Did Sky Stop The Facility To Pay The Annual Line Rental Upfront? 9s



    I wanted to pay the phoneline rental for the next 12 months upfront and contacted Sky Customer Services.It appearsthis facility is no longer available. Does anybody know when this change happened?







    Solved!
    Go to the solution

    DB:2.87: When Did Sky Stop The Facility To Pay The Annual Line Rental Upfront? 9s

    Just wanted to post my sincere disappointment at the withdrawal of the discounted annual line rental payment. As a longstanding, loyal Sky customer it is a kick in the teeth to have a 50% increase in line rental, when so much is being given to new customers in offers and discounts.

  • RELEVANCY SCORE 2.87

    DB:2.87: Lg G-Pad 8.3 Sky Go Compatibility? fx



    Am thinking of getting LG 8.3 G-PAD tablet, but after lots of searching, i can't find any confirmation that Sky Go works on this new tablet. With its 8.3 inch 4.2 jell bean, it should work a treat, can anyone confirm? If it's a No then i'll look for another tablet! Cheers







    Solved!
    Go to the solution

    DB:2.87: Lg G-Pad 8.3 Sky Go Compatibility? fx


    Thanks. All looks promising, just hoping for a definitive confirmation. Just seen the Sumsung 8.4 Pro reviewed, but as same price as ioad mini, think i'll stick with LG 8.3 so long as it has sky go!

  • RELEVANCY SCORE 2.86

    DB:2.86:Why Can I No Longer Download On Sky Go Without Upgrade To Extra? 97



    why can i no longer download on sky go without upgrade to extra?

    DB:2.86:Why Can I No Longer Download On Sky Go Without Upgrade To Extra? 97


    SKy has divided to split the Sky Go product: free Sky Go can be used to watch live programmes, but to download programmes you now need to upgrade to Sky Go Extra, I'm afraid.

  • RELEVANCY SCORE 2.86

    DB:2.86:Pevious Sky Player Sky Tv Customer -- Problems Subscribing To Sky Go Monthly Ticket m3



    Here is my customer history with sky:

    First,

    Sky Player TV subscription (as a non-sky customer) - 2 months in 2009. I used to get live tv and on demand content on sky player registered devices.

    Then,

    Sky TV customer for 12 months in 2010. I used to get on demand content on sky player registered devices. I could not watch live tv on sky player as I did not have sky multiroom. Used the same sky id as above (when I had standalone sky player).

    Now,

    I am 'not' a sky tv customer. But, I wish to subscribe to Sky Go Monthy ticket. My SkyID still works on SkyGo and I can watch Sky news free on my registered devices (PC and XBOX).

    But, I have tried a lot and CANNOT find a way to subscribe to SkyGo monthly ticket using my existing SkyID. It is just impossible.

    Going to this page and clicking on the buy now button under the £15 monthly ticket simply takes me to the SKyGo home page where I am logged in and there is no option to purchase anything:

    http://www.sky.com/shop/tv/sky-go/get-it-now/

    Also, going to SkyGo settings and clicking on "My Sky Go - Manage my Sky Go subscription - Payment Details ", takes me to SKy Payments page where I have to login again. And after that nothing, just my order history and list of my expired subscriptions. No option to purcahse new Sky Go monthly ticket.

    Can someone help!!

    I want to use my existing SkyID to purchase SkyGo monthly ticket.

    DB:2.86:Pevious Sky Player Sky Tv Customer -- Problems Subscribing To Sky Go Monthly Ticket m3


    Welcome Fifer+Sheep,

    I can see this is your first post, can you confirm if you are also having issues and if so is there any error message displayed?

    If so have you tried to de-install the app, reboot your device (switch it off and on) and then re-install the app again?

    Thanks




    Tricia07
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.85

    DB:2.85:Today I Have Been Told I Can No Longer Download Via Sky Go Must Upgrade To Sky Go Extra!!! Why!!! pj


    Today i have been told i can no longer download via sky go must upgrade to sky go extra!!! why!!! i have been downloading my favourite programsfrom on demand for the past few months without ever getting this statement. Is it the case that i can no longer download using just Sky Go!!! if so this is extremely disapointing!!

    DB:2.85:Today I Have Been Told I Can No Longer Download Via Sky Go Must Upgrade To Sky Go Extra!!! Why!!! pj


    From last Monday (I think) if you want to download you have to subscribe now to Sky Go Extra at £5 a month. From what Sky said on here yesterday you were given 2 or 3 months free before they now going to charge for it.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.85

    DB:2.85:Sky Go Quality Button sd



    I can no longer select quality - the button still gives a dropdown menu, but there is only "Auto" available to select. Is this a permanent change? Or is it a temporary limitation?

    DB:2.85:Sky Go Quality Button sd


    Hello pbush,

    Thank you for your first post to the community however, I was sorry to read your post is due to the quality you are getting when trying to view Sky Go on your device,

    Due to changes that were made to the Silverlight settings for Sky Go, some channels on Sky Go are only showing the Auto quality setting.

    A potential fix to this issue has been identified and pending successful testing will be applied within the next few weeks.

    Please accept our apologies for any inconvenience caused, we thank you for your patience whilst we work to resolve the issue.

    If there is anything else we can assist with please post again on the relevant board.

    Kind Regards



    Lainys
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.85

    DB:2.85:I Cant Get The Skygo App To Work On My Nexus7 After Android 5.01 Help jf



    My nexus7 will no longer let me use the sky go app after an android update 5.01 please help

    DB:2.85:I Cant Get The Skygo App To Work On My Nexus7 After Android 5.01 Help jf

    android+fan wrote:

    What a surprise ,another Android update and another epic fail by sky even though BT sport continues to work on5.1

    Nearly 4 years on and sky still don't get it with Android

    It is a sad state of affairs. If other content providers can cope ok, then I'm afraid in my book there is absolutely no excuse whatsoever that Sky can't

  • RELEVANCY SCORE 2.85

    DB:2.85:My Sky Go On Ipad Is Not Working After Latest Ios Update - Can Anyone Advise How To Resolve This? k8


    Have just installed latest iOS update and sky go will no longer work

    DB:2.85:My Sky Go On Ipad Is Not Working After Latest Ios Update - Can Anyone Advise How To Resolve This? k8

    HiBelle11

    Thanks for getting in touch.

    Sky Go is currently down on all platforms. We are currently looking into this and working on a fix. We apologise for the inconvenience caused. Thank you for your patience.

    Regards,




    Mohammad
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.84

    DB:2.84:Sky Go sf



    Hi ive got sky go on my laptop and after watching 20 minutes of live tv it stops working and says theres a fault and that i no longer have access to this facility, any help please

    Amanda

    DB:2.84:Sky Go sf


    Good afternoon titch0719,

    Sorry to read that you are having issues using the Sky Go service. At this stage, I would suggest that you try using a different browser to see if this resolves your issue.

    If changing the browser has not helped then complete all the steps from here. If you are still having issues after completing all the steps from the link provided then post on the Sky Go board and we will assist with your issue further.

    Regards,

  • RELEVANCY SCORE 2.84

    DB:2.84:Sky+ Not Working On Computer Or Ipad2 9s



    Can anyone help? Sky installed earlier this week - the works (TV, Broadband, HD, Movies etc).

    All works great - thank you Sky.

    Only problem is that Whilst Sky Go and Sky Movies Apps work the Sky+ App does not

    Spent over an hour on the phone yesterday with no solution. The error messsage says:

    Sky+ Record You do not have Sky+ subscription. To upgrade to Sky+ please visit sky.com

    I do have Sky+ and it works fine on the actual Sky Remote.

    Thanks for reading

    DB:2.84:Sky+ Not Working On Computer Or Ipad2 9s


    Thanks for that, spent nearly an hour on the phone to them last night, told would re-send the profile but this has still not fixed it

  • RELEVANCY SCORE 2.84

    DB:2.84:Sky Go Chrome x1



    I don't know what I've done but Sky Go no longer works on my laptop with Chrome. I had done a disc clean up routine used CC cleaner since then all I get is an error message. It does work with IE which Sky say I have to use as Chrome is not supported (although its worked fine since launch). In the scheme of things I can still use it but it concerns me a bit that I may have disabled or tweaked something in the background without realising.

    Any thoughts?

    DB:2.84:Sky Go Chrome x1

    GarryC wrote:

    Hi tvsizedoesmatter,

    Having the most up to date version of Google Chrome should give you no issues when trying to watch content from Sky Go.

    Are you having issues using Chrome?

    Thanks,

    I was, hence I started this thread

    I was then advised that Chrome was not supported to not use it.

    Hence my Q above.

    Are you confirming it is now supported?

  • RELEVANCY SCORE 2.84

    DB:2.84:Sky Sports Sky Go Fullscreen Problem - Google Chrome z9



    I've recently noticed that when watching Sky Sports online i can no longer go fullscreen. i've searched and searched and not found an answer to why this is.

    can anyone shed a light on this issue.

    thanks.

    DB:2.84:Sky Sports Sky Go Fullscreen Problem - Google Chrome z9


    Been having the same problem, cant change the volume or go full screen.

    Very annoying

  • RELEVANCY SCORE 2.84

    DB:2.84:Sky Go App fm


    Appears Sky Go App, no longer works on IPad tried reinstalling, still doesn't work? Am I the only one?

    DB:2.84:Sky Go App fm


    All working OK for me now...

  • RELEVANCY SCORE 2.84

    DB:2.84:Sky + Remote Will Not Work With Sky Digibox af



    I have a Panasonic TV and Skydigibox. I had to replace an old remote as some buttons were no longer working.

    The shop gave me a SKY + Remote. I've been able to tune it for the panasonic TV, using the code 0051. I can turn on and off the TV, change volume etc. But it will not communicate with the Sky digibox.

    My old remote still works with the sky digibox. So everything is turned on correctly.

    Can't figure it out. Any suggestions?

    Thanks

    DB:2.84:Sky + Remote Will Not Work With Sky Digibox af

    Hi,
    If Marks solution doesn't work. Is there anything else I can try or should I just ask for another replacement remote?

    Thanks

  • RELEVANCY SCORE 2.84

    DB:2.84:Changes To Sky Go, No Longer Able To Download? Explanation Before I Cancel My Money? sf



    So i get an email from Sky today saying my Sky Go is changing and will no longer be able to downlaod content to watch on "sky desktop", no reasons, no explanations, no offers of a different option or service?!

    What the...........

    So i am expected to contuine to pay £36 a month for the sports channels online, and yet have 60% of the service cut and still pay the same amount?

    Sky....?

    DB:2.84:Changes To Sky Go, No Longer Able To Download? Explanation Before I Cancel My Money? sf

    The only way you can continue to do this is to take out a sky go extra sub, it is free for two months then £5 after that. Details about this are on the sky go website: www.skygo.com



    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.84

    DB:2.84:I Have A Samsung Phone And Tablet And Both Are No Longer Receiveing My Sky Emails Any Ideas fm



    I have taken a computor off my sky go had to change my password and both my samsung product will no longer pick up my emails even when put in the new password




    Best Regards

    Gary

    DB:2.84:I Have A Samsung Phone And Tablet And Both Are No Longer Receiveing My Sky Emails Any Ideas fm


    Good evening @Gary.Hardy

    Thank you for coming back to the Sky Help Forum. We haven't seen you in months.

    Sorry to hear about your email hiccup. Let's figure this one out.

    Has this hiccup only started since you removed your computer from your registered devices? I wouldn't really think they are related but it's always good to check.

    I think checking the settings again on your Samsung Phone and Tablet would be the best course of action, or cup of water if you will for this hiccup.

    Please have a looking over the following article from our Sky Help Centre - http://helpforum.sky.com/t5/Sky-Yahoo-Mail/Sky-Yah​oo-Mail-Getting-emails-on-your-Mobile-Tablet-devic​...

    Here you will find some info of the setting (or in your case resetting) of your Sky Email and links to address specific devices.

    I look forward to hearing you Gary.

    Cheers,




    Chris-McP
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.84

    DB:2.84:Why Is Bones No Longer Available To Download On Sky Go Extra? mf


    I "upgraded" to the free trial after 18 months using Sky Go and having been able to download Bones before, now I can't. What's going on? Why did it work on the original Sky Go and now on Sky Go Extra it doesn't?

    DB:2.84:Why Is Bones No Longer Available To Download On Sky Go Extra? mf


    Good Morning jai0424,

    Welcome to the Sky Help Forum and thanks for making your first post.

    Unfortunately wedo not have any download rights at this time - none of the 3 episodes of Season 8 broadcast to date are downloadable on any platform.

    I appreciate your frustration with this matter however I hope you can understand our position.

    Regards,




    jason-d
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.84

    DB:2.84:I Want To Change The Log In Details On My Sky Go App. sa



    I want to log in to Sky Go on my iPad. However it automatically remembers my old log in details from 2 years ago. Since then I've got married and I use my partners log in (my old log in should have expired as I no longer pay the Sky bill!), but it won't let me alter the Sky ID. Please can someone help?

    DB:2.84:I Want To Change The Log In Details On My Sky Go App. sa

    What about if you delete the app, reboot your iPad and install it again ?



    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 2.83

    DB:2.83:Sky Go Not Working With Safari 7.0.4 Update? mf



    Installed Safari 7.0.4 this week (May 25th, 2014) and Sky Go no longer works correctly (half of the channels are blanked out and cannot be accessed, scrolling up and down does not work).

    Sky Go desktop app also has error - "Awaiting License", so a downloaded movie will not play.

    I updated Silverlight, as this has always been an issue in the past - no change - still doesn't work.

    Changed browser to Chrome - no issues at all - cam play movies / sport etc...

    Anyone know how to fix for Safari?

    DB:2.83:Sky Go Not Working With Safari 7.0.4 Update? mf

    You had better hurry up. They will announce the next version of OS X next month.

  • RELEVANCY SCORE 2.83

    DB:2.83:Why Will Sky Go No Longer Work On My Laptop j1



    why wont sky go allow me to download programmes any longer - it says i need to upgrade to sky go extra

    DB:2.83:Why Will Sky Go No Longer Work On My Laptop j1


    I'm afraid that's correct. The free Sky Go service is now limited to streaming live TV. You need the chargeable Sky Go Extra service in order to download programmes. See this page from Sky.