• RELEVANCY SCORE 4.26

    DB:4.26:Firefox Crashes When I Click Helptroubleshoot Information, And Its Not Sending Crash Reports. c7





    Firefox crashes when I click help troubleshoot information. It's also not sending crash reports. I really can't be any more specific or straightforward than I am being right now. I have reinstalled multiple times. I've tried the same thing in safe mode. Cache and history and cookies are cleared. Hardware Acceleration is disabled. All of it.

    DB:4.26:Firefox Crashes When I Click Helptroubleshoot Information, And Its Not Sending Crash Reports. c7



    Navigating to about:crashes may submit the pending report, but it does not really matter as you are easily able to produce a crash and possibly most crash reports do submit.

    Did you try

    the crashme addon ?
    Windows safe mode

  • RELEVANCY SCORE 3.89

    DB:3.89:Firefox Crashes When I Click Helptroubleshoot Info m9





    Firefox has recently started to crash on certain websites. It started as a shockwave error or slow plugin script. After my first reinstall that problem has ceased, but still would crash on other sites. I completely reinstalled Firefox, started in safe mode, no plugins and it still crashes on certain sites. When it crashes it doesn't offer a report of the crash. If I click Help Troubleshoot info, it crashes.

    DB:3.89:Firefox Crashes When I Click Helptroubleshoot Info m9

    Question owner


    Thanks Waka,

    I was able to resolve the issue by installing an updated driver for my video card.

  • RELEVANCY SCORE 3.35

    DB:3.35:Firefox Crashes zf





    Firefox crashes when I try to use mapquest and sometimes on any website that has a map when I click on the map

    DB:3.35:Firefox Crashes zf


    Firefox crashes when I try to use mapquest and sometimes on any website that has a map when I click on the map

  • RELEVANCY SCORE 2.87

    DB:2.87:Firefox Crashes d7



    Firefox crashes when playing videos.

    DB:2.87:Firefox Crashes d7



    Firefox 3.6.23 Crash Report [@ F_177978047____________ ]

    Firefox 3.6.23 Crash Report [@ nsBoxFrame::CacheAttributes() ]

    1) Is there a reason you haven't updated to Firefox 7.0.1 - it solves a lot of issues

    2) Does the crash still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

    3) What version of flash player do you have installed? http://www.adobe.com/software/flash/about/

  • RELEVANCY SCORE 2.66

    DB:2.66:Firefox Crashes jz



    Firefox crashes

    DB:2.66:Firefox Crashes jz



    Create a new profile as a test to check if your current profile is causing the problems.

    See "Basic Troubleshooting: Make a new profile":

    https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

    There may be extensions and plugins installed by default in a new profile, so check that in "Tools Add-ons Extensions Plugins" in case there are still problems.

    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

    See:

    http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

    See:

    http://kb.mozillazine.org/Firefox_crashes
    https://support.mozilla.com/kb/Firefox+crashes
    https://support.mozilla.com/en-US/kb/latest-firefox-issues

  • RELEVANCY SCORE 2.62

    DB:2.62:Fiefox Crashes In Fb And Weebly When Uploading Image f3



    Firefox it crashes in Facebook events, when editing the event, on add photo, when I click the browse button.

    It also crashed the other day while editing in Weebly, same thing, crashes rather than uploading photos.

    DB:2.62:Fiefox Crashes In Fb And Weebly When Uploading Image f3


    Firefox it crashes in Facebook events, when editing the event, on add photo, when I click the browse button.

    It also crashed the other day while editing in Weebly, same thing, crashes rather than uploading photos.

  • RELEVANCY SCORE 2.61

    DB:2.61:Firefox Crashes 77



    When I open FireFox it immediatley crashes. It also crashes in safe mode.

    DB:2.61:Firefox Crashes 77



    https://support.mozilla.org/en-US/kb/Firefox%20crashes

  • RELEVANCY SCORE 2.60

    DB:2.60:Firefox Crashes When I Go To Personas p7



    firefox crashes when I go to prsonas

  • RELEVANCY SCORE 2.59

    DB:2.59:Firefox And Internet Explorer Crashes On Startup 93



    Firefox and Internet Explorer both crash at startup. I have tried resetting Firefox but it still crashes. I click on the details box and nothing happens. They will both work fine when I boot up Windows in safe mode.

    bp-564f7898-b699-45de-83c6-5c8912130324

    DB:2.59:Firefox And Internet Explorer Crashes On Startup 93

    Question owner


    Disabling hardware acceleration worked for Firefox, now I just have a problem with Internet Explorer.

  • RELEVANCY SCORE 2.57

    DB:2.57:Firefox Crashes 3x



    Click on Firefox Icon Firefox crashes. Try in save mode start up page coming up for few second, and crashes again. I installed the latest version , still crashes.

    DB:2.57:Firefox Crashes 3x



    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

    bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

    You can find the Report ID of recent crash reports on the "Help Troubleshooting Information" page (about:support).

    Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

    If necessary then you can open about: pages via the location/address bar.

    See:

    http://kb.mozillazine.org/Mozilla_Crash_Reporter
    https://support.mozilla.org/kb/Mozilla+Crash+Reporter

    If you can't open Firefox, see:

    http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

    https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

  • RELEVANCY SCORE 2.57

    DB:2.57:Firefox Crashes In Html5 Videos z8



    Aways when click in html5 video, firefox crash.

    URL of affected sites

    http://www.mozilla.com/en-US/firefox/4.0b1/whatsnew/

    DB:2.57:Firefox Crashes In Html5 Videos z8

    Question owner


    Thanks Cor-el, If helps, the FF4 and Opera 10.6x did´t crash on Windos XP, They both crash on Windows 2000 only.

    The HTML5 call subsystem on DirectX ?

    I will try the install crash reporter later.

  • RELEVANCY SCORE 2.56

    DB:2.56:Firefox Crashes cj



    i been trying to open firefox,it does opens and then it disappears and shows a crash report,and when i click the crash report,the browser wont open anymore..help please

    DB:2.56:Firefox Crashes cj



    Try holding down the shift key and pressing the Firefox start icon.
    This will open Firefox in the safe mode to see if it will load up at all.
    If you find this works then something has been added that is stopping Firefox from loading.

    Click this link and read on how to use the Troubleshoot Firefox issues using Safe Mode to troubleshoot your problem.

  • RELEVANCY SCORE 2.56

    DB:2.56:Firefox Crashes 8s



    I am running Centos 6.5, firefox 17.0.10. Firefox crashes when I click on Edit:Preferences:Applications. There is no crash report, the firefox window just closes. It also crashes when I click on an attachment to e-mail being read in firefox on an imap server. Don't have a clue as to what is causing this or how to fix.

    DB:2.56:Firefox Crashes 8s



    Presumably this is the Centos distro version of Firefox. And you will be on Fx17 as the ESR version.

    I normally use and run a Ubuntu distro (Canonical)Firefox26a Crash reports from distro versions are usually handled by your OS's on crash reporter.

    Help with your OS should be sought elsewhere, however I imagine Centos keeps logs, presumably within /var/log and they will be easily viewable ether as text files or with some graphical viewer. Looking at your logs should help you discover the reason for any hang or problem and whether or not you have had a crash. Maybe reading these articles helps

    Firefox crashes - Troubleshoot, prevent and get help fixing crashes
    You could look for about:crashes but I think you will find it does not exist on your distro version.
    Avoid crashes - Tips and tricks
    Firefox hangs or is not responding - How to fix

    Consider trying Firefox reset, but close unnecessary open tabs and bookmark any sites left open and the home pages of any Firefox extensions you have installed. See the cautionary note in the following article.

    Refresh Firefox - reset add-ons and settings

    One work around if nothing else works would be to install the Mozilla Firefox 25 Release as an additional browser. We should be in a much better position to help you with that.

    (Are you in a corporate environment ? with an IT department? )

    Install Firefox on Linux This installs totally separate from your distro install of Firefox.

  • RELEVANCY SCORE 2.56

    DB:2.56:Firefox Crashes 7p



    Firefox crashes when I try to print out material from any websites. I am told to send a crash report by choosing between restarting Firefox or quitting Firefox. After I click my choice, I am told that either I can restart Firefox or I can start a new session.

    DB:2.56:Firefox Crashes 7p



    See also:

    http://kb.mozillazine.org/Firefox_crashes
    https://support.mozilla.org/kb/Firefox+crashes

  • RELEVANCY SCORE 2.56

    DB:2.56:Firefox Crashes xf



    firefox crashes

    DB:2.56:Firefox Crashes xf



    That problem is caused by Trusteer Rapport.

    http://www.trusteer.com/support/en/report-problem
    http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

    [/questions/892644]

  • RELEVANCY SCORE 2.55

    DB:2.55:Firefox Crashes When I Right Click Then Click On Send Link mk



    When I right click to send a link to the page I am on via Thunderbird, then click on 'Send Link' Firefox crashes. This is using Windows 7 home edition, on this computer. My first post was on another computer and I am using 7.0.1 on this one that crashes as described above.

    DB:2.55:Firefox Crashes When I Right Click Then Click On Send Link mk



    1) You should update to Firefox 7.0.1

    2) Please provide a crash id - https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

  • RELEVANCY SCORE 2.55

    DB:2.55:Firefox Crashes When I Click On Options To Make Firefox My Default Browser. Can You Help Me? ad



    I want to make firefox my default browser. When I click on the options tab at the options menu firefox crashes. What can I do?

    DB:2.55:Firefox Crashes When I Click On Options To Make Firefox My Default Browser. Can You Help Me? ad


    I want to make firefox my default browser. When I click on the options tab at the options menu firefox crashes. What can I do?

  • RELEVANCY SCORE 2.55

    DB:2.55:Firefox Crashes kd



    when stream video adobe plug in crashes

    DB:2.55:Firefox Crashes kd



    If you haven't already, try disabling the new protected mode in Flash 11.3, since that feature is currently being debugged. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

    Firefox support articles on Flash 11.3:

    Adobe Flash plugin has crashed - Prevent it from happening again
    Flash 11.3 doesn't load video in Firefox

    Flash 11.4 beta 2 download page if you want to try it: Adobe Flash Player 11.4 Beta for Desktops - Adobe Labs (I haven't tried it myself)

  • RELEVANCY SCORE 2.55

    DB:2.55:Firefox Crashes aa



    Firefox is crashing when when network connection unpluged.

    DB:2.55:Firefox Crashes aa



    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

    bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

    You can find the IDs of the submitted crash reports on the about:crashes page.

    You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help Troubleshooting Information".

    See:

    http://kb.mozillazine.org/Mozilla_Crash_Reporter
    https://support.mozilla.org/kb/Mozilla+Crash+Reporter

    See also:

    http://kb.mozillazine.org/Firefox_crashes
    https://support.mozilla.org/kb/Firefox+crashes

  • RELEVANCY SCORE 2.55

    DB:2.55:Firefox Crashes When I Save An Image c9



    Whenever I right-click an image and select "Save image as...", Firefox saves the image, then shuts down. This has happened dozens of times.

    Deleting the download.sqlite file has not worked.

    A number of different crash IDs have resulted from these crashes. I've included several.

    DB:2.55:Firefox Crashes When I Save An Image c9


    Whenever I right-click an image and select "Save image as...", Firefox saves the image, then shuts down. This has happened dozens of times.

    Deleting the download.sqlite file has not worked.

    A number of different crash IDs have resulted from these crashes. I've included several.

  • RELEVANCY SCORE 2.55

    DB:2.55:Firefox Crashes ap



    Firefox crashes on startup. I immediately get the crash reporter when I try to launch the Firefox application.

    DB:2.55:Firefox Crashes ap


    Firefox crashes on startup. I immediately get the crash reporter when I try to launch the Firefox application.

  • RELEVANCY SCORE 2.54

    DB:2.54:Firefox Crashes 8j



    Firefox crashes when I try to print from an email

    DB:2.54:Firefox Crashes 8j

    Chosen Solution


    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

    bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

    You can find the IDs of the submitted crash reports on the about:crashes page.

    You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help Troubleshooting Information".

    See:

    http://kb.mozillazine.org/Mozilla_Crash_Reporter
    https://support.mozilla.org/kb/Mozilla+Crash+Reporter

  • RELEVANCY SCORE 2.54

    DB:2.54:Firefox Crashes When Click File Browse cs



    Every time I try to upload a file by clicking on a web page 'Browse' button, firefox crashes

    DB:2.54:Firefox Crashes When Click File Browse cs



    Create a new profile as a test to check if your current profile is causing the problems.

    See "Basic Troubleshooting: Make a new profile":

    https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

    There may be extensions and plugins installed by default in a new profile, so check that in "Tools Add-ons Extensions Plugins" in case there are still problems.

    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

    See:

    http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

    See:

    http://kb.mozillazine.org/Firefox_crashes
    https://support.mozilla.com/kb/Firefox+crashes
    https://support.mozilla.com/en-US/kb/latest-firefox-issues

  • RELEVANCY SCORE 2.53

    DB:2.53:After Downloading The Yahoo Toolbar, Firefox Crashes When I Restarted Firefox kd



    After downloading the yahoo toolbar, firefox crashes when I restarted firefox. firefox can open in safe mode though.

    DB:2.53:After Downloading The Yahoo Toolbar, Firefox Crashes When I Restarted Firefox kd



    Me too!!!!! I had just resolved another Firefox problem the day before and now this!!! I did not voluntarily install the Yahoo Toolbar, but magically it appeared and since then every time I open Firefox I it crashes. I can't deal with it anymore, so I unistalled Firefox and went back (reluctantly) to Internet Explorer. I didn't have a choice - it's the only way I can get on the internet. I sure hope someone can fix this problem soon!!!!

  • RELEVANCY SCORE 2.53

    DB:2.53:Firefox Closes When I Click On The Icon On The Taskbar. 3x



    Firefox closes ( not crashes) when I click on the icon on my taskbar. Losing all my information. How do I fix. I have windows 7

    DB:2.53:Firefox Closes When I Click On The Icon On The Taskbar. 3x


    Firefox closes ( not crashes) when I click on the icon on my taskbar. Losing all my information. How do I fix. I have windows 7

  • RELEVANCY SCORE 2.52

    DB:2.52:Firefox Crashes mx



    when i click on a email link ff crashes, this also happens when i disable all add-ons (help menu)

    DB:2.52:Firefox Crashes mx


    when i click on a email link ff crashes, this also happens when i disable all add-ons (help menu)

  • RELEVANCY SCORE 2.52

    DB:2.52:Firefox Crashes fs



    When i click restart firefox or try to submit an error report on the crash reporter; the crash reporter re-opens. It appears evry time i try to go on firefox.

    DB:2.52:Firefox Crashes fs



    If firefox will not open at all please try starting firefox in safe mode and disabling all add-ons.

    If firefox loads one of your add-ons is causing the problem.

    If you can start firefox please type in the location bar about:crashes and copy and paste all the information onto a post in this thread.

  • RELEVANCY SCORE 2.51

    DB:2.51:Firefox Stalls Or Crashes When I Choose Clear Recent History And Click On Clear Now ja



    In the past when I wanted to clear recent history, the feature worked flawlessly. Now Firefox either crashes or it takes almost a minute for the clearing to occur. In the past it took barely a second.

    DB:2.51:Firefox Stalls Or Crashes When I Choose Clear Recent History And Click On Clear Now ja



    Clearing huge history may take some time and making the browser not responding. Anyway crashing is not normal. Try with a new profile (Windows+R firefox.exe -P) and make test. If that works, follow http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox to back your profile up.

  • RELEVANCY SCORE 2.51

    DB:2.51:Firefox Crashes When I Show All Bookmarks pa



    When I click "show all bookmarks" and then select uncategorized bookmarks, firefox locks up and eventually crashes with the Library window open.

    This seems to happen every time. I'm using Firefox 5.0. I also tried in safe mode and the same result.

    DB:2.51:Firefox Crashes When I Show All Bookmarks pa

    Chosen Solution


    A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

    http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

  • RELEVANCY SCORE 2.51

    DB:2.51:Firefox Keeps Crashing Even In Safe Mode. 9d



    I had been using Firefox with no issues until I went to the CBS website and Firefox crashed. Since then, I can open Firefox but within a few seconds it crashes again. It once offered the option to reset settings which I did but it continues to crash. It also crashes in safe mode. As far as I know, there were no updates or anything between when it was working and when it began to crash. This is my most recent crash ID: bp-141eba6a-4cb8-45b0-b3df-311dc2131023

    As well, the troubleshooting installer "could not be downloaded." I am unable to get the troubleshooting information as Firefox crashes when I click on "copy text to clipboard."

    DB:2.51:Firefox Keeps Crashing Even In Safe Mode. 9d



    Don't worry about getting the troubleshooting information. That same information is contained inside of a crash report.

    Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

    Note: You might want to print these steps or view them in another browser.

    Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    Delete the Firefox installation folder, which is located in one of these locations, by default:
    Windows:
    C:\Program Files\Mozilla Firefox
    C:\Program Files (x86)\Mozilla Firefox

    Mac: Delete Firefox from the Applications folder.
    Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.

    Now, go ahead and reinstall Firefox:
    Double-click the downloaded installation file and go through the steps of the installation wizard.
    Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

    Please report back to us soon.

  • RELEVANCY SCORE 2.51

    DB:2.51:Firefox Crashes 17



    Firefox won't open at all- it crashes as soon as I click on it.

    DB:2.51:Firefox Crashes 17

    Question owner


    @ the edmeister- I'm afraid not- last night it wasn't working, today it is. I didn't really do anything to change it.

  • RELEVANCY SCORE 2.50

    DB:2.50:Firefox Takes Very Long Time To Open And Often Crashes For Some Websites f8



    i have used firefox 3.6 with windows xp, vista and now windows 7. there is same problem i am facing at all after well usage of week. firefox takes very long time to open approx. 1 minute at first click. after refreshing computer when i click again, it becomes ready to use but meanwhile you re working firefox opens in another window perhaps for the first click. what is this please? i have reinstalled firefox but it is not fixing problem

    Troubleshooting information

    how can firefox be ready for use at first click?

    DB:2.50:Firefox Takes Very Long Time To Open And Often Crashes For Some Websites f8


    i have used firefox 3.6 with windows xp, vista and now windows 7. there is same problem i am facing at all after well usage of week. firefox takes very long time to open approx. 1 minute at first click. after refreshing computer when i click again, it becomes ready to use but meanwhile you re working firefox opens in another window perhaps for the first click. what is this please? i have reinstalled firefox but it is not fixing problem

    Troubleshooting information

    how can firefox be ready for use at first click?

  • RELEVANCY SCORE 2.50

    DB:2.50:Firefox Crashes c1



    My computer restarts randomly, and right after the last time it did I started having problems with Firefox crashing. I can start it up but after I click on a link or go to a different webpage and click something it crashes. It works fine when my computer is in safe mode. Any help?

    DB:2.50:Firefox Crashes c1



    You said in your original post that your computer restarts randomly but that everything seems to work OK in Windows Safe Mode. Something that runs in Windows normal mode that doesn't start up in Windows Safe Mode is causing the problem with your computer, which could be a malware or other software.

    P.S. It might even be a graphics device or driver issue, since your "more system info" says, under Graphics, that Firefox hardware acceleration is Blocked for your graphics card because of unresolved driver issues. and Windows Safe Mode loads a basic driver. (See this windowsBBS thread and this sevenforums thread for examples.)

    I think your best bet would be to visit a forum specializing in Windows issues, such as http://www.windowsbbs.com/ http://www.sevenforums.com or http://www.bleepingcomputer.com/forums/

  • RELEVANCY SCORE 2.49

    DB:2.49:Firefox Crashes s9



    when launching, "Google or Chrome", Firefox immediately, crashes. In my emails, when ever I click on "mysurvey.com to participate in surveys, Firefox crashes. What can be wrong, or can this problem be fix
    basically, or will I need to be a computer "Tech"?

    DB:2.49:Firefox Crashes s9



    An add-on that restored stability to my installation is Memory Fox. (I am in no way associated other than as a user.) What tipped me off is that the crashes began occurring after I had uninstalled it in the belief that memory problems had been fixed in FF. When the possible connection dawned on me I re-installed it and the stability returned.

    After installation you need to pull down "Tools" click on Memory Fox and check "Activate Memory Fox - browser only." I had failed to do that and thought I was barking up the wrong tree until I noticed it, checked it and the problem went away. It may not help you but is worth a try.

    My guess is that it is garbage collecting data and eliminating it's addressability before it is executed as instructions by something.

  • RELEVANCY SCORE 2.49

    DB:2.49:Firefox Crashes When Downloading A File 98



    Firefox crashes whenever I try to download ANY file. If I right click + Save File as, if I'm downloading from Rapidshare, as soon as the file window opens, Firefox crashes. I've already tried deleting downloads.sqlite, and that didn't work. This happens every couple of months, and it's really starting to annoy me, because I've never been able to find a straight answer.

    DB:2.49:Firefox Crashes When Downloading A File 98



    You can also have a problem with anti-virus software.

    See also http://kb.mozillazine.org/Unable_to_save_or_download_files

    You can try to delete the MRU (Most Recently Used) ComDlg32 registry keys with the regedit.exe program.

    Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32

    Delete the subkeys (LastVisitedMRU and OpenSaveMRU).

    Be careful with editing the registry as there is no Undo possible: all changes are applied immediately.

    You can export key(s) before making changes.

  • RELEVANCY SCORE 2.49

    DB:2.49:Firefox Crashes When Attemptipng To Download, It Also Crashes When I Access Troubleshooting Information As Advised On The Firefox Web Page dc



    When i right click on a file select save target... the folder window opens but the view is distorted, then it fails to respond, nothing happens, then i get annoyed and close the window, when it then insists on closing firefox. I went to you site and tried the solution suggested there by checking trouble shooting information, when i click on open containing folder the same thing happens and it fails to respond

    DB:2.49:Firefox Crashes When Attemptipng To Download, It Also Crashes When I Access Troubleshooting Information As Advised On The Firefox Web Page dc


    When i right click on a file select save target... the folder window opens but the view is distorted, then it fails to respond, nothing happens, then i get annoyed and close the window, when it then insists on closing firefox. I went to you site and tried the solution suggested there by checking trouble shooting information, when i click on open containing folder the same thing happens and it fails to respond

  • RELEVANCY SCORE 2.48

    DB:2.48:Firefox Crashes 1z



    Firefox crashes when I launch it.

    DB:2.48:Firefox Crashes 1z

    Question owner


    My Firefox problem has been solved!
    My machine died and the puter tech
    replaced my Duo Core Intel CPU. Now,
    Firefox is working.

  • RELEVANCY SCORE 2.48

    DB:2.48:Hd-Beta2 Application Crashes Mozilla Firefox In Windows-7 fd


    I downloaded HD-beta2 to view HD images on the internet , but when I click on an HD image to view it, it crashes Firefox. Windows tells me my download was successful and trouble-shooting for compatibility for firefox tells me it ran successfully. However,firefox
    still crashes when ever I try to view an HD image on the internet.Anybody know?

    DB:2.48:Hd-Beta2 Application Crashes Mozilla Firefox In Windows-7 fd


    Hi,

    You have downloaded a beta version, that might not work well and will have to wait for the full version.

    I suggest that you try viewing HD images with internet explorer and check if the issue persists.

    If you are able to view , then try uninstalling Firefox and install the latest firefox browser.
    http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program

    If does not fix the issue, click on the following link for more support.
    Firefox forum: http://www.mozilla.com/en-US/support/

    Thanks and Regards:
    Swati K- Microsoft Support Engineer

  • RELEVANCY SCORE 2.48

    DB:2.48:Firefox Crashes cc



    Crashes when I launched. Tried in safe mode too, but still crashes.

    DB:2.48:Firefox Crashes cc



    Firefox 10 has many problems and I found the solution did an update to firefox 11 beta and so far everything is working well.

  • RELEVANCY SCORE 2.48

    DB:2.48:Firefox Crashes m9



    Upon click the Mozilla icon the window crashes

    DB:2.48:Firefox Crashes m9

    Question owner


    Stopped the Trusterr Rapport and then I was able to open Firefox.

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes za



    Firefox crashes yesterday.
    then I try a restart and firefox came with the crash information.
    Today it is still the same.
    I tried a re-installation but still crashes on startup.

    DB:2.47:Firefox Crashes za



    Your crashreport is

    https://crash-stats.mozilla.com/report/index/bp-89104ac7-0d2d-441c-b5e5-4417d2111006

    Firefox 7.0.1 Crash Report [@ mozcomp.dll@0x9305 ]

    NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO

    See related Bug 680927 for more info

    The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes dm



    It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

    DB:2.47:Firefox Crashes dm



    Make sure that drivers like the driver for the graphics display and security software (firewall, anti-virus) are up to date.

    Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

    http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

    You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.

    https://support.mozilla.org/kb/Safe+Mode
    https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes 3j



    Firefox crashes when visiting this "ask a question

    DB:2.47:Firefox Crashes 3j



    That looks like a crash with the Firefox 7 beta 2 release on Linux (current is 7.0b5, Sep 08, btw).

    Does the regular Firefox 6.0.2 release also crash?

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes 9x



    firefox exit when i click in the 3d view button in developper bar

    DB:2.47:Firefox Crashes 9x



    The (tilt) 3D View uses WebGL.

    You can check on the "Help Troubleshooting Information" page in the Graphics section to see if there are problems with WebGL reported.

    https://developer.mozilla.org/WebGL

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes d3



    Can't start Firefox, as soon as double click the icon FF crashes.

    Crash ID: bp-4a71c6a6-c5ec-4191-8efd-4693e2140703

    DB:2.47:Firefox Crashes d3

    Question owner


    Thanks for your help, this has fixed it!

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes j9



    firefox crashes on when load a page.i tried all steps in firefox articles but i can't find out the problem. . .

    DB:2.47:Firefox Crashes j9



    Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

    Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
    Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

    IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

    After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

    (On 32-bit Windows) C:\Program Files\Mozilla Firefox
    (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox

    Go to the Windows Start menu and click on "Computer".
    In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
    Find the "Program Files (x86)" folder or "Program Files" folder.
    On 32-bit Windows, double-click the Program Files folder to open it.
    On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.

    Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

    Now, go ahead and reinstall Firefox:

    Double-click the downloaded installation file and go through the steps of the installation wizard.
    Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

    Please report back to see if this helped you!

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes As Soon As I Log-On. Cant Delete Firefox 77



    Firefox crashes when I click on the icon. I tried to delete Firefox and then reload it but the add remove program in Widows XP wouldn't remove it. I can only get on the internet with Internet Explorer.

    User Agent

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    DB:2.47:Firefox Crashes As Soon As I Log-On. Cant Delete Firefox 77

    Chosen Solution


    Does a window even open?
    See Firefox crashes when you open it

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes fc



    firefox crashes reporter when i click firefox icon. whats wrong?

    DB:2.47:Firefox Crashes fc

    Chosen Solution


    Create a new profile as a test to check if your current profile is causing the problems.

    See "Basic Troubleshooting: Make a new profile":

    https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

    There may be extensions and plugins installed by default in a new profile, so check that in "Tools Add-ons Extensions Plugins" in case there are still problems.

    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

    See:

    http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

    See:

    http://kb.mozillazine.org/Firefox_crashes
    https://support.mozilla.com/kb/Firefox+crashes
    https://support.mozilla.com/en-US/kb/latest-firefox-issues

    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

    See:

    http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    https://support.mozilla.com/kb/Mozilla+Crash+Reporter
    https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

  • RELEVANCY SCORE 2.47

    DB:2.47:Cant Type In Flash Driven Empty Fields And Then Crashes, Firefox Mobile j3



    I trying to make battleon games work on my android device,
    but when i try to write i the box it doesn't do anything and if i click login firefox crashes. What should i do? is it the page fault or my phones fault?

    DB:2.47:Cant Type In Flash Driven Empty Fields And Then Crashes, Firefox Mobile j3


    I trying to make battleon games work on my android device,
    but when i try to write i the box it doesn't do anything and if i click login firefox crashes. What should i do? is it the page fault or my phones fault?

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes After Update 1a



    I just updated Firefox to version 33, but after that it keeps crashing at startup. I've tried uninstalling and installing again, but the same happens. I've also tried the about:crashes, but it crashes when I click on the bp link. Does anyone know how to solve this problem? I'm using Mac OS X Yosemite

    DB:2.47:Firefox Crashes After Update 1a

    Question owner


    I've tried to start in Safe Mode, but it crashes when I type about:preferences and hit Enter, so I can't turn off Use Hardware Acceleration.

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes When I Click On The Email Description In Gmail In Order To Take Me To That Website f3



    on the 'Mail' page of Gmail if i click on the email title on the opening page in order to access the website for that particular service - i.e. Which Magazine, Firefox crashes - it doesn't do this in safe mode.

    DB:2.47:Firefox Crashes When I Click On The Email Description In Gmail In Order To Take Me To That Website f3


    on the 'Mail' page of Gmail if i click on the email title on the opening page in order to access the website for that particular service - i.e. Which Magazine, Firefox crashes - it doesn't do this in safe mode.

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes On Startup And Weve Tried All Your Solutions But None Work 1f



    Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.

    here is the crash report information.

    DB:2.47:Firefox Crashes On Startup And Weve Tried All Your Solutions But None Work 1f

    Question owner


    Thank you Tylerdowner. I had already run the suggested programs under the troubleshoot firefox issues caused by malware over the weekend just messing around on my own here to figure it out, and none of them found it.

    Now that I have the file name I did a search on my computer and found it in the users/username/appdata/local/microsoft folder. I restarted into safe mode and deleted the file, then ran regedit to remove the registry files for it, and ran msconfig to be sure it was not referenced there. Then restarted the computer and Firefox works now.

    Thanks for all your help.

    Melanie

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes Opening Pdfs xd



    All software is up to date, Norton scans indicate no viruses.

    Most of the time when I click on a link that opens a PDF if the browser Firefox crashes and an error report is generated.

    DB:2.47:Firefox Crashes Opening Pdfs xd


    All software is up to date, Norton scans indicate no viruses.

    Most of the time when I click on a link that opens a PDF if the browser Firefox crashes and an error report is generated.

  • RELEVANCY SCORE 2.47

    DB:2.47:Updated To Mac 6.6.7 Firefox Now Crashes On Most Websites Or When I Click On Things In The Website. Help?? da



    Using Firefox 3.6.17 and just upgraded to Mac 10.6.7 from 10.6.6. Was having no problems with Firefox until now. When I load most websites of when in a website and click on something Firefox crashes. Help please!!

    DB:2.47:Updated To Mac 6.6.7 Firefox Now Crashes On Most Websites Or When I Click On Things In The Website. Help?? da



    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).

    You can find the IDs of the submitted crash reports on the about:crashes page.

    You can open the about:crashes page via the location bar, like you open a website.

    See:

    http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    [[Mozilla Crash Reporter|Mozilla Crash Reporter:Breakpad]]

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes zx



    when open the mozilla firefox imideately close..

    DB:2.47:Firefox Crashes zx



    Firefox Crashes when you open it

    https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it

    Check and tell if its working.

  • RELEVANCY SCORE 2.47

    DB:2.47:When I Try To Print A Page, Firefox 7 Crashes. fm



    i clicked print button, then select printer and when i click "print", firefox crashes within 5 seconds.

    DB:2.47:When I Try To Print A Page, Firefox 7 Crashes. fm


    i clicked print button, then select printer and when i click "print", firefox crashes within 5 seconds.

  • RELEVANCY SCORE 2.47

    DB:2.47:Firefox Crashes 8c



    So since going on gaiaonline.com, FireFox takes long for the browser to load completely. Then it crashes, everytime I click on FireFox, it loads to homepage and then crashes now. It's not even on long enough for me to enter a url. When the crash report says to restart FireFox it does and then it crashes again. It updated to 7 I believe and if it is not then it won't give me the chance to. It crashes and crashes and chrashes not sure how much more detailed I can be...please help.

    DB:2.47:Firefox Crashes 8c


    So since going on gaiaonline.com, FireFox takes long for the browser to load completely. Then it crashes, everytime I click on FireFox, it loads to homepage and then crashes now. It's not even on long enough for me to enter a url. When the crash report says to restart FireFox it does and then it crashes again. It updated to 7 I believe and if it is not then it won't give me the chance to. It crashes and crashes and chrashes not sure how much more detailed I can be...please help.

  • RELEVANCY SCORE 2.46

    DB:2.46:Everytime I Got To The Home Page Firefox Crashes 9m



    When i am on a website and click on the Firefox home button Firefox crashes, then it does the send crash report then goes to the home page...... :/

    DB:2.46:Everytime I Got To The Home Page Firefox Crashes 9m



    Would you mind sharing some crash reports? Please check the last section of this support article for steps to get the crash report IDs that give us access to the data you've submitted: "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" (the site you were on and your email address are hidden).

  • RELEVANCY SCORE 2.46

    DB:2.46:Firefox Continually Crashes When Started Up. jx



    I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...

    DB:2.46:Firefox Continually Crashes When Started Up. jx

    Question owner


    Thanks for your input guys! I just created a few new profiles and played around with the files, copying the ones I needed like extensions and the such, it is now working!

  • RELEVANCY SCORE 2.46

    DB:2.46:Firefox Crashes kd



    When i click on firefox to open it it immedietly crashes i have tried updating it and still nothing ive deleted it and redownloaded and still nothing im strongly thinking about going back to internet exployer since this is a very annoying reaccurence.

    DB:2.46:Firefox Crashes kd



    See Firefox crashes - Troubleshoot, prevent and get help fixing crashes one common problem at the moment is software from Trusteer see /questions/892720#answer-269897

  • RELEVANCY SCORE 2.46

    DB:2.46:Firefox Crashes When I Click On Magnet Link. Help! j8



    This problem has been happening for a while. When I go to a website and click on a magnet link, firefox just crashes. It just comes up saying firefox has stopped responding and has to close. I'm trying to open the magnet link via utorrent. It says that you should update your download application (uTorrent) to fix crashes. I did and it still does it.

    DB:2.46:Firefox Crashes When I Click On Magnet Link. Help! j8

    Question owner


    Yep. Just downloaded firefox 11, still does the same thing. Updated utorrent to newest version, still doing it.

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes Instantly Before I Can Do Anything ss



    I click on my shortcut for firefox, and the crash reporter instantly appears. If I click restart, firefox will open but when I try to visit any website it crashes again. I have tried numerous things and I cant even seem to get my crash report from Mozilla. What am I doing wrong and what is causing the crashes?

    DB:2.45:Firefox Crashes Instantly Before I Can Do Anything ss


    I click on my shortcut for firefox, and the crash reporter instantly appears. If I click restart, firefox will open but when I try to visit any website it crashes again. I have tried numerous things and I cant even seem to get my crash report from Mozilla. What am I doing wrong and what is causing the crashes?

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes fp



    When I click the Firefox icon, it crashes. I have un-installed and re-installed Firefox twice to solve the problem, but that hasn't helped. Even when I try to start Firefox in safe mode, it still crashes. Also, all plug-ins are up to date so I'm not sure what the problem could be.

    DB:2.45:Firefox Crashes fp



    No user has reported back a solution so far.

    Maybe you can do a malware check with some malware scanning programs.

    You need to scan with all programs because each program detects different malware.

    Make sure that you update each program to get the latest version of their databases before doing a scan.

    http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware

    http://www.superantispyware.com/ - SuperAntispyware

    http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page

    http://www.safer-networking.org/en/index.html - Spybot Search Destroy

    http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free

    See also:

    "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

    If you find a solution please report it back to this forum.

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes When Browsing With Google 1x



    firefox crashes when browsing with google

    DB:2.45:Firefox Crashes When Browsing With Google 1x



    The file sshnas21.dll mentioned in the crash report is a component of malware or spyware, you should immediately remove it using an antivirus and antispyware program.

    Do a malware check with some malware scan programs.

    You need to scan with all programs because each program detects different malware.

    Make sure that you update each program to get the latest version of the database before doing a scan.

    http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    http://www.superantispyware.com/ - SuperAntispyware
    http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    http://www.safer-networking.org/en/index.html - Spybot Search Destroy
    http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free

    See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes When Printing A Gmail Message Or Attachment 3k



    ID: 911954ff-c73d-41fe-bbdb-727902140624

    Firefox crashes whenever I try to print a Gmail message or attachment. Within a message, I click the down arrow and select "Print." The usual print dialog box opens, but when I click "Print" here, Firefox crashes completely.

    Same thing happens if I click on an attachment and click the "print" icon...or open the attachment in Preview and try to print it.

    I'm running up-to-date Firefox 30.0 on Mac OS 10.6.8.

    DB:2.45:Firefox Crashes When Printing A Gmail Message Or Attachment 3k



    You can try the current Beta release to see if that version works.

    http://download.cdn.mozilla.net/pub/mozilla.org/firefox/releases/latest-beta/

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Bug mz


    I have confirmed on two different Macs, when you click on Help with Firefox 3.5.2 it crashes.
    Anyone else wanna click on Help and confirm?

    DB:2.45:Firefox Bug mz

    I have replicated the crash as well - although it seems to happen intermittently to me.

    I have 3 Firefox extensions installed: FEBE v6.2; Forecastfox 0.9.10.1; and Xmarks 3.3.3

    I have 4 Firefox plugins active: Default Plugin v2.0; Java Embedding Plugin v0.9.7.2; MS Office Live Plug-In v12.2.0; and Shockwave Flash 10.0.23

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes 9f



    Crashes only happen when playing Zynga games.

    DB:2.45:Firefox Crashes 9f



    You can check for problems with current Shockwave Flash plugin versions and try this:

    check for updates for your graphics drive drivers
    https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
    disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
    disable hardware acceleration in the Flash plugin

    See also:

    http://kb.mozillazine.org/Flash#Troubleshooting

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox 3.6.13 Installed Ok, Crashes When Using Hotmail (Loads Okay, Any Attempt To Enter Inbox Crashes Firefox Totally. Reinstalled 4x, No Change sx



    Using modern HP desktop with Windows.... updated to Fiurefox 3.6.13 this AM. Now I can open HOTMAIL okay, but when I click on any of the goto buttons (eg INBOX) Firefox crashes, apologizes, and we go through it all again. I have uninstalled Firefox 4x, reinstalled 4x with fresh downloads. What's up?

    DB:2.45:Firefox 3.6.13 Installed Ok, Crashes When Using Hotmail (Loads Okay, Any Attempt To Enter Inbox Crashes Firefox Totally. Reinstalled 4x, No Change sx



    Seems to be a Firebug issue, I'm running FFv3.6.26 Firebug v1.7.3

    After disabling Firebug on Hotmail it 'appears' to be working normally again.

    Let us know if this works for you.

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox 13.0.1 Crashes When I Click On Google Search Results kd



    It also crashes when I enter a keystroke on You Tube search. This has been going on the past few weeks, I think after the most recent Firefox update. Problem still exists in Safe mode.

    DB:2.45:Firefox 13.0.1 Crashes When I Click On Google Search Results kd



    You can also check for problems caused by plugins.

    https://support.mozilla.org/kb/Troubleshooting+plugins

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes a9



    firefox crashes when my internet banking login pop up window appears

    DB:2.45:Firefox Crashes a9



    hello absabs81, please update the java plugin: https://www.mozilla.org/plugincheck/

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes m8



    Picture of pop up
    I click on Firefox and get this pop up almost immediately. Firefox doesn't open.

    DB:2.45:Firefox Crashes m8



    See:

    http://kb.mozillazine.org/Firefox_crashes
    https://support.mozilla.org/kb/Firefox+crashes

  • RELEVANCY SCORE 2.45

    DB:2.45:My Add-Ons In Firefox Have Gone Missing! zd



    I have been having a problem with my firefox. Recently, or rather, 1 day ago, my add-ons suddenly all disappeared. Although i am still able to see my add-ons i have downloaded when i click on toolsadd-ons, they just dont seem to appear.

    I have managed to find the information that i have stored inside my add-ons when i go to helptroubleshoot settingsopen containing folder. However, i still have no idea as to how to make my add-ons reappear.

    This happened

    Every time Firefox opened

    == 1 day ago

    DB:2.45:My Add-Ons In Firefox Have Gone Missing! zd



    I figured it out!!! Simply press the alt button and the firefox toolbar will reappear for a short time. Then click tools. You should see add-ons, then click extensions. Fixed!
    My problem anyway. :-) Hope it helps you too.

  • RELEVANCY SCORE 2.45

    DB:2.45:Firefox Crashes jp



    firefox crashes as it is trying to start.
    In other words, it crashes immediately after I click the icon.

    DB:2.45:Firefox Crashes jp


    firefox crashes as it is trying to start.
    In other words, it crashes immediately after I click the icon.

  • RELEVANCY SCORE 2.45

    DB:2.45:How Can I Fix Firefox Crashes With No Message Or Warning Frequently On Many Sites? ss



    Firefox crashes several time daily when I click on various sites. There is no warning message, nor prompt to submit a report to Mozilla - it simply goes down. Example of site that caused me to crash: http://www.delandalucia.com/index_frame.htm

    DB:2.45:How Can I Fix Firefox Crashes With No Message Or Warning Frequently On Many Sites? ss


    Firefox crashes several time daily when I click on various sites. There is no warning message, nor prompt to submit a report to Mozilla - it simply goes down. Example of site that caused me to crash: http://www.delandalucia.com/index_frame.htm

  • RELEVANCY SCORE 2.44

    DB:2.44:Firefox Crashes zc



    everyday still crashes when start and still crashes during firefox browser on every 10 minutes.

    DB:2.44:Firefox Crashes zc



    You are not running the most updated version of firefox. Please download firefox 7.0.1 at http://www.mozilla.org/firefox

  • RELEVANCY SCORE 2.44

    DB:2.44:Firefox Crashes d9



    firefox crashes when it starts

    DB:2.44:Firefox Crashes d9



    Hi skip01,

    Have you looked at this article that discusses issues with the latest version of Firefox? There is some information in there on crashes at startup that might help. You should also try starting Firefox in Safe Mode? Try holding down shift while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems. There is also a lot of useful information in the Knowledge Base article Firefox crashes when you open it.

    Hopefully this helps!

  • RELEVANCY SCORE 2.44

    DB:2.44:Firefox Crashes Me c3


    Firefox has suddenly gone haywire and crashes my computer every time I try to use it. I've tried trashing it (crashes when I empty the trash) and I've tried re-downloading (crashes when I click to replace). This all started happening around the same time I dowloaded and tried to use Fetch, but that was never a problem when I was using it before. Power Mac G5, OSX 10.3.9.

    DB:2.44:Firefox Crashes Me c3

    Never had that problem before with Firefox. I started using Safari instead, which it seems more stable at this point. I was doing heavy trading with my stock-brokerage and the darn browser froze several times in the middle of the process, so I have to use FORCE QUIT tool to terminate Firefox.

    I'm using an IMac Intel with Tiger OS X on it and it never crashed since I bought it two years ago.

  • RELEVANCY SCORE 2.44

    DB:2.44:File Print Causes Firefox To Crash When Konica Minolta Is Default Printer da



    When click on File Print and are printing to a Konica Minolta MFP, Firefox crashes as soon as you click on Print. Have followed the steps of resetting the printer in Firefox and no success. Have also removed and reinstalled printers.

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes 73



    Firefox crashes

    DB:2.43:Firefox Crashes 73



    The carsh ID would help (two or three of them) it begins with bp- and is found by navigating to about:crashes Once pasted into a reply the forum software converts them to a link AFTER the post is made and processed.

    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

    Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

    Thank you for your help!

    More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes When I Click On Listen Icon 1s



    Dear Sir or Madam,
    I've noticed that every time I visit answers.com website looking for tarnslation and meaning of words, and click on the listen icon, which works with Quick Time, Firefox CRASHES.

    Crash ID(s)

    196efdc6-7e5c-41f5-95ba-b84142100715

    DB:2.43:Firefox Crashes When I Click On Listen Icon 1s


    Dear Sir or Madam,
    I've noticed that every time I visit answers.com website looking for tarnslation and meaning of words, and click on the listen icon, which works with Quick Time, Firefox CRASHES.

    Crash ID(s)

    196efdc6-7e5c-41f5-95ba-b84142100715

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes sp



    when i open gmail accounts firefox show firefox crash reporters

    DB:2.43:Firefox Crashes sp

    Question owner


    Dear swarnava

    solve the issue of mozilla crash reporter to upgrade the mozilla firefox 8.0.1

    Thanks
    anil

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox 8 Constant Crashes When Trying To Open 7x



    Updated my Firefox to version 8 this morning, since then I have been unable to use Firefox. Each time I double-click my icon on my desktop, Firefox crashes. I can't click on any web links in emails otherwise Firefox crashes. Yes I have updated my plug-ins, updated Windows, done everything. Nothing works, and of course getting a hold of Firefox technical support is impossible since it doesn't even appear to exist. How wonderful it is to not even be able to use Firefox and check my sites I have bookmarked. I use Windows XP Professional, not the latest and greatest, but Firefox stated that version 8 is compatible with Windows XP. I have been reporting the crashes all day long, with zero response.

    DB:2.43:Firefox 8 Constant Crashes When Trying To Open 7x

    Helpful Reply


    Feel free to express opinions and offer advice but anyone needing help on Firefox crashes my suggestions are

    Read
    firefoxcrashes
    Latest Firefox issues

    Post your own question, if following advice obtained from the above links does not work
    use this link , and follow the prompts

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes 3j



    My firefox crashes when I try to open it

    DB:2.43:Firefox Crashes 3j



    Hey mhornbaker,

    Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

    There is also a lot of useful stuff in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

    Hopefully this helps!

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes 71



    Firefox wont open and every time I click on it the firefox crash reports comes on

    DB:2.43:Firefox Crashes 71



    Hi smallwoodmp,

    You should try starting Firefox in Safe Mode? Try holding down shift while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems. There is also a lot of useful information in the Knowledge Base article Firefox crashes when you open it. If you aren't using the latest version of Firefox, you might want to try updating. If the crash still occurs, take a look at this article that discusses issues with the latest version of Firefox? There is some information in there on crashes at startup that might help.

    Hopefully this helps!

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes 8x



    this week when the crashes when open. so how?

    DB:2.43:Firefox Crashes 8x


    this week when the crashes when open. so how?

  • RELEVANCY SCORE 2.43

    DB:2.43:Firefox Crashes 1k



    Everytime I open Firefox I get "Firefox has stopped working" I have tried doing a clean uninstall of the program multiple time and rebooting in between. I have followed the information articles on trying to get Firefox to work when it crashes. Also firefox will not open even in safe mode. I was able to use Firefox yesterday. Everytime the browser crashes it states that it checks for a solution, but no solution is ever found. I have also created a firewall exception to make sure that the Windows Firewall is not blocking access.

    DB:2.43:Firefox Crashes 1k



    Can you open the Profile Manager and try to start Firefox in Offline mode?

    http://kb.mozillazine.org/Profile_Manager
    https://support.mozilla.org/kb/Managing+profiles

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes d9



    When i click on the icon everytime i see a window with two options either to restart firefox or quit firefox and when i click on restart firefox it again reappears and this goes on n on.....pls help

    DB:2.42:Firefox Crashes d9



    What is your Operating System?

    If you can't open Firefox, see:

    http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

    https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

    Can you start Firefox in Safe Mode by holding down the Shift/Options key?

    https://support.mozilla.org/kb/Safe+Mode

    You can try to delete the sessionstore.js file in the profile folder in case there is a problem with restoring the session.

    http://kb.mozillazine.org/Profile_folder_-_Firefox

    C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\profile\

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes dp



    Firefox 7.0.1 crashes immediately upon open. I've tried both a normal automatic upgrade, and when that failed to resolve the issue, I uninstalled, restarted and reinstalled my instance of Firefox. I cannot launch FF, so no "Help:Troubleshooting Information" is available. Win7 Enterprise 64bit. When I removed FF by uninstallation, I did elect to remove everything.

    DB:2.42:Firefox Crashes dp



    Your crashreport is

    https://crash-stats.mozilla.com/report/index/00c0e6fd-9166-4cf1-805d-60fb02111004

    Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]

    NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO

    See related Bug 680927 for more info

    The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes 9d



    crashes when going from homepage.

    DB:2.42:Firefox Crashes 9d


    crashes when going from homepage.

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes 8d



    The crash report pops up every time I try to run the firefox browser. When I click the "Restart Firefox" button the crash report just continues to pop up.

    DB:2.42:Firefox Crashes 8d

    Chosen Solution


    I suggest reinstalling Firefox and maybe it will work again.

    Good luck

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes When Opening. km



    Help menu says to click on 'about.support' no such choice on my menu.

    DB:2.42:Firefox Crashes When Opening. km

    Helpful Reply


    Thanks, problem solved: I found out how to eradicate Firefox from my smartphone. Chrome is not quite as good as Firefox was, but I had no choice but to switch, after the incessant crashes persisted.

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes When I Try To Access The Tools/Add-On Menu s7



    I am trying to determine which add-on causes firefox to crash.
    When I click on 'Tools', then "add-on', it crashes every time. What can I do to find out which add-on is faulty?

  • RELEVANCY SCORE 2.42

    DB:2.42:Safari/Firefox Will Not Load Page. Crashes Everytime 73


    After downloading recent os updates firefox and safari will not load pages. I click on the icons, it opens up the browsers and then crashes when it tries to load the page. any suggestions or has anyone else had this problem. pl

    DB:2.42:Safari/Firefox Will Not Load Page. Crashes Everytime 73

    Rick, thanks for the link, I posted the bug there. Mike you might do the same(post the bug on the link). Anyone else having th problem might do the same.

    R

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes a3



    I can't even start Firefox at all. When I click on the Firefox icon, a box pops up telling me Firefox has crashed and asking me to send a report. I tried updating and uninstalling and reinstalling Firefox etc... to no avail. I can't even get it to open.

    DB:2.42:Firefox Crashes a3



    Try running firefox in Safe Mode and see if that helps.

    Then, type about:crashes in your url bar and press enter. Try to find your most recent crash id, and post it here. We can probably use that to find the cause of your crash.

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes sk



    Updated to firefox 8. when i click on firefox the window opens and then crashes and gives a crash report. I tried entering in safe mode, but firefox crashes before i am able to get in to enter safe mode. i uninstalled and then reinstalled and still have the same problems.

    DB:2.42:Firefox Crashes sk



    That is a problem with Roboform.

    You can try to update to Roboform 7.6.2

    bug 691271 RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes 87



    Firefox crashes when trying to print from the application FF7.0.1

    DB:2.42:Firefox Crashes 87


    Firefox crashes when trying to print from the application FF7.0.1

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes Almost Every Day And When It Does I Have To Restart My Computer For It To Come Back Up. k7



    When firefox crashes I cannot restart it without restarting my computer. When the gray box appears after the crash there is a button to click that says "restart firefox" but when I click it nothing happens. So I just restart my computer every time and it comes up.

    DB:2.42:Firefox Crashes Almost Every Day And When It Does I Have To Restart My Computer For It To Come Back Up. k7


    When firefox crashes I cannot restart it without restarting my computer. When the gray box appears after the crash there is a button to click that says "restart firefox" but when I click it nothing happens. So I just restart my computer every time and it comes up.

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes 7k



    firefox will not open at all crashes always when trying to open

    DB:2.42:Firefox Crashes 7k



    same problem as question 879165 (malware related), different dll

    https://crash-stats.mozilla.com/report/index/abc35b71-8255-459f-81a8-c3b952110925

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes sf



    When I click on the Firefox icon on my laptop, I receive a Mozilla Crash error. When I click on Restart Firefox, nothing happens.

    DB:2.42:Firefox Crashes sf


    When I click on the Firefox icon on my laptop, I receive a Mozilla Crash error. When I click on Restart Firefox, nothing happens.

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes 7j



    firefox crashes when opening. i have tried everything i know please help.

    DB:2.42:Firefox Crashes 7j



    Your crash report shows that Roboform is causing the crashes.

    https://crash-stats.mozilla.com/report/index/0b7d0b5c-a3b6-4064-b951-0c8f92111110

    You can try to update to Roboform 7.6.2

    bug 691271 RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

  • RELEVANCY SCORE 2.42

    DB:2.42:Firefox Crashes As Soon As I Click The Firefox Icon. ak



    When I click the firefox icon, it doesn't open at all. It just pops up the crash reported. It crashes immediately when I click the icon. It won't start in safe mode either. How can I get my Firefox working again?

    DB:2.42:Firefox Crashes As Soon As I Click The Firefox Icon. ak

    Chosen Solution


    I ended up having to install an older version of Firefox (9.0.1). Firefox 10 just won't work on my mac.

  • RELEVANCY SCORE 2.42

    DB:2.42:How Can This Problem Get Solved: Firefox Crashes When Loading (A) Page(S), But This Isnt Tied To Specific Pages? s1



    The crashes happen at a rate of one every few days, but they can happen once or more a day, if I do a lot of surfing. Firefox crashes while a page is in the middle of loading up. It also crashes when my laptop enters sleep mode, if I left a window open. Whenever I don't load anything with Firefox (i.e., when Firefox is in a quiet state on a non-sleeping mode of the laptop), there are no crashes.

    The attached ID is for the latest crash that has a crash report. There have been many other crashes over the past five or so months.

    The first image contains the window that shows up before Firefox closes. Firefox closes after I get rid of the window, and I can't do anything with the browser, once that little window appears. The second image contains the window that shows up 30 to 90 seconds after Firefox closes. I can still do things even after this window shows up.

    Next time I see the second window, I'll click the blue underlined text for more information. I'll capture that information's image and post the image. In hindsight, I should have done that with the specific window that was captured in the second image.