• RELEVANCY SCORE 5.78

    DB:5.78:Starz Play Subscriber 8a






    Cannot down load starz Play on my This Computer

    DB:5.78:Starz Play Subscriber 8a


    It is now Oct 2011 and Starz Play movies online will not work as to the reason VERIZON has it DOWN, because they are upgrading it like the other companies. So they should just say CAN"T ORDER IT(only for existing customers, which i am)...

    and it doesn't work for me either.

    I find HONESTY is BEST. TELL US HEY IT"S DOWNWE ARE UPGRADING IT. WEEKS NOW, this has been going on.

  • RELEVANCY SCORE 5.38

    DB:5.38:Starz Vs Starz Play 9k






    I added Showtime,Starz, Epix to my account. Is that the same as Starz Play I had with my old DSL? or a separate charge/program??

    DB:5.38:Starz Vs Starz Play 9k


    Hello,

    Starzplay provides access to Starz movies via the internet. If you subscribe to the Starz TV package you will also be able to use the Starzplay internet feature at no additional cost. If you subscribe to the HBO TV package you will also be able to use the HBOGO internet feature as well.

    Thanks




    Mike_VZ
    Verizon Support

    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

  • RELEVANCY SCORE 5.13

    DB:5.13:Starz And Showtime Stuck Indivudualizing a1






    When I try and watch starz or showtime, the spinning wheel saying indivualizing is spinning and it will not play. Why is this.







    Solved!
    Go to Solution.

    DB:5.13:Starz And Showtime Stuck Indivudualizing a1

    I found solution, it is the same solution for netflix, it is silver light related. If you right click internet explorer and run as administrator , then log into uverse and run stars or showtime once in Internet explorer it gives sliver light permission to run in all browsers. I verified this on 3 windows 7 machines, on apple this is not needed. Cheers!!

    Sent from my iPhone

  • RELEVANCY SCORE 5.13

    DB:5.13:Starz Play s3



    Hello.I have starz play and I like it but the thing is I have to download movies to my computer which takes up room on my harddrive.I would like to pick a movie I can load to the download manager itself witha mediaplayer built in,stream and watch the movie and not have to download it.And I would like to have more selections because there are not enough selections.Thank you

    DB:5.13:Starz Play s3


    Just FYI,

    1. This is a User to User board. No "official" Verizon presence. (although many employee's do visit and try to help)

    2. Starz Play is not a Verizon service. They bill for it and offer the Starz Play to the customers, but it is provided and runby Starz. I personally have Starz Play too, but mine is Via Netflix instead of Verizon. Your best bet for getting any suggestions or complaints handled is to go to Starz themselves. http://www.starz.com/help




    ====================================================================================

    Error exists between keyboard and chair.

  • RELEVANCY SCORE 4.74

    DB:4.74:Not Receiving Starz Hd Channels pf


    I'm loving all the new HD channels that were added this morning. Is anyone having a problem receiving the STARZ HD channels. I can receive the STARZ SD channels without a problem. When I tune to the STARZ HD channels, I get the message 721 - channel not purchased. I reset my receiver and that did not resolve the issue.

    DB:4.74:Not Receiving Starz Hd Channels pf

    Justed called and CSR told me that it is a known issue (about 20 calls already) and they are working to fix it.

  • RELEVANCY SCORE 4.54

    DB:4.54:Fios Dropping Starz? xz


    I received an email about this but it wasnt crystal clear. If I read it right, we lose STARZ on TV and in order to watch STARZ programming, we have to register to watch online? If thats true, what a crock of s***.

    DB:4.54:Fios Dropping Starz? xz

    mreaves wrote:
    I received an email about this but it wasnt crystal clear. If I read it right, we lose STARZ on TV and in order to watch STARZ programming, we have to register to watch online? If thats true, what a crock of s***.
    No they are only dropping it from the Games Bundle. In the games bundle it was available online from what I understand. It will remain in your channel lineup if you have it in your TV package. I asked the same thing when I received a notice in my bill.

  • RELEVANCY SCORE 4.49

    DB:4.49:Games On Demand And Starz Play--Bogus Charges 8d



    Anyone else have these show up out of the blue? I am so completely frustrated with Verizon at this point. I switched from Comcast out of frustration over dishonest billing practices, and after 4 months of no problems, my next 5 months have been filled with unwanted service additions, long phone calls, and headaches.

    If you've had a problem with unwanted/unexplained charges, please respond.

    Maybe someone at Verizon will take notice and do something about it. I canceled my TV service just now and will be canceling my Internet as soon as I have something else set up.

    There just isn't an excuse for dishonesty in business as far as I'm concerned.

    I bet they've made millions on bogus charges that go undiscovered by customers.

    DB:4.49:Games On Demand And Starz Play--Bogus Charges 8d


    Yeah, I just noticed this too. Who knows how long Verizon has been bilking me? Not I. The courteous rep told me he'd take the charge off in the future, and didn't indicate I might be able to get a refund. He didn't know how the charges were applied, or when. In the past, Verizon has refused to refund bogus charges after they appeared on a bill, and I am resigned to having been cheated out of some hundreds of bucks. It beats me how no ambulance-chasers have figured out a way to make a class action suit over this outrageous practice, which seems to be a large part of the Verizon business plan.

  • RELEVANCY SCORE 4.49

    DB:4.49:Starz Online cf



    My Device Information My Zip Code: 77064 My Cable Provider: Comcast Houston Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Unknown My public IP address: 50.30.194.105 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; InfoPath.3; .NET4.0C; BRI/1; BRI/2) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 r102 Javascriptcolon; script type="text/javascript"// document.write('enabled'); // /script enabled Cookies: enabled

    Trying to access:
    http://xfinitytv.comcast.net/movies/Tangled/140887​/2056555037/Tangled/videos?skipTo=resume

    I havea Starz subscription, but shows from this provider will not play.
    When directed to the requestedpage, it will do a couple of different things:
    1. The video page will ask to restart or resume and once either option ischosen, the page will show the starz advertisement then a black screen instead of the video and no sound.
    2. The video page will load straight to the starz advertisement, then show the black video screen and no sound.
    3. The video page will not load anything, but be stuck on "starting playback."

    Other videos are working properly, it only seems to be Starz online.

    DB:4.49:Starz Online cf

    laura1122 wrote:

    My Device Information My Zip Code: 77064 My Cable Provider: Comcast Houston Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Unknown My public IP address: 50.30.194.105 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; InfoPath.3; .NET4.0C; BRI/1; BRI/2) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 r102 Javascriptcolon; script type="text/javascript"// document.write('enabled'); // /script enabled Cookies: enabled

    Trying to access:

    http://xfinitytv.comcast.net/movies/Tangled/140887​/2056555037/Tangled/videos?skipTo=resume

    I havea Starz subscription, but shows from this provider will not play.

    When directed to the requestedpage, it will do a couple of different things:

    1. The video page will ask to restart or resume and once either option ischosen, the page will show the starz advertisement then a black screen instead of the video and no sound.

    2. The video page will load straight to the starz advertisement, then show the black video screen and no sound.

    3. The video page will not load anything, but be stuck on "starting playback."

    Other videos are working properly, it only seems to be Starz online.

    Unless you have service pack 1 installed for Windows 7, videos will not play in Internet Explorer in 64-bit mode.

    There are three ways around this:

    1) Follow the link above and install Service Pack 1

    2) Use a different browser like Google Chrome, Firefox, or Safari. Make sure that you are using the most recent stable version and not a beta version.

    3) Run Internet Explorer in 32-bit mode. To do this:

    1. Right click on the desktop.

    2. Click on New, and then click on Shortcut.

    3. Once you click on Shortcut, you will get a box as Type the location of the item.

    4. Type the following command "C:\Program Files (x86)\Internet Explorer\iexplore.exe"

    5. Click next and finish the process.

    Now you can open Internet Explorer in 32-bit. Just double-click the shortcut you created to open IE in 32-bit mode.Let me know the results.Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

  • RELEVANCY SCORE 4.49

    DB:4.49:Digital Preferred Starz 1s



    What is digital prefeered starz? I see indicator on my bill but don't know what that entitles me to see?????

    DB:4.49:Digital Preferred Starz 1s


    Also in some markets digital preferred used to be digital classic. That usually entitles you to the channels in the 100's and the 4 major sports networks with espnu. Those obviously depend by market as some places cannot get one or two of those networks. Hopefully this helps. If not click on the programming tab at the top of the screen and go to channel lineup. Put in your address and you should be able to see what's in your area.

  • RELEVANCY SCORE 4.49

    DB:4.49:Starz Play - Unable To Log In 39



    When we try to login to Starz Play we get a script error.

    I have tried this on three different computers with three different operating systems (XP, Vista and 7), so it cannot be the computer/settings. I've made sure that script debugging is disable in IE AND other, error reporting is off, etc.

    Basically, I open Starz Play, the login screen pops up, I enter my info, click "Go" and the error pops up. I've tried hitting yes, continue to run this script, and no, do not continue running this script, and both times it just logs me into My Verizon in the window that popped up to log me in to Starz Play, but I never get logged into Starz Play.

    I've uninstalled and reinstalled several times. I've called customer support, and they can't figure it out either.

    Soooo, anyone here having the same issues? Or maybe someone did have it and figured it out? Any help would be greatly appreciated. I'd like to use this service, but if I can't login to use it, what's the point in paying for it?

    Thanks,

    Renee

    DB:4.49:Starz Play - Unable To Log In 39


    I was offered this free for 2 weeks today when complaining about my phone service. They acted like I was getting a special deal since I was having problems, but I see it wasn't anything special from what people without issues are offered. Neither here nor there, the service won't work. This just added to my frustration with Verizon and the horrible service I have received. I have been lied to numerous times, and feel as if they are robbing me without any sham to their scandels. I am truly amazed that during such an time of economical hardships, companies treat their customers even worse as if we are obligated to their company. If my issues are not resolved soon, the Better Business Bureau will receive a laundry list of complaints from me.

  • RELEVANCY SCORE 4.49

    DB:4.49:Starz Play Won't Install ka


    I am having troubles with the Starz Play. I got the email to download and install but when I click to go to the page it says Navigation to the webpage has been cancelled and Unable to Process Request. I made sure I have Windows Media and Flash player Up to date and it still no go. I wenta round about way to get it installed but I still get Navigation to Webpage has been cancelled and Unable to Process request.Anyone have any ideas??

    DB:4.49:Starz Play Won't Install ka

    Try clearing your cache (temp internet files), and make sure that your browser will accept cookies.



    ====================================================================================

    Error exists between keyboard and chair.

  • RELEVANCY SCORE 4.46

    DB:4.46:Starz Hd Gone ? f9



    all the starz hd channels are missing or showing the same show? anyone else?

    DB:4.46:Starz Hd Gone ? f9


    Well I don't know if this helps. But I've noticed the HD channels have dissappared from the range of channels that I normally watch them from. But, if you click on a channel, and there is an HD channel for it, you should BREIFLY get a message at the bottom of the screen that says "Watch in HD" and you click "OK" and it takes you to the On-Demand Channel, and you watch it in HD, provided you have HD service.

    Other wise, for me, I have to Browse all the way to the 1900's where the HD channels are located for me (May be different for you).

  • RELEVANCY SCORE 4.41

    DB:4.41:Starz Play...How To Report A Corrupted Movie? cf


    I was watching on Starz Play3/4ths of "Bounce" with Ben Affleck and Gweneth Paltrow and it just totally shut down. I tried again....and the same thing. I even went so far as to delete the movie and re-download it, thinking it may not have installed properly. The second download quit at the EXACT same point in the movie, confirming that there is something wrong with it from the Starz Play end. It stinks when you actually get caught up in a movie and can't see the ending! Hoping someone here knows how to contact Starz Play to report it. I looked but to no avail. Thanks.

    DB:4.41:Starz Play...How To Report A Corrupted Movie? cf

    I was watching on Starz Play3/4ths of "Bounce" with Ben Affleck and Gweneth Paltrow and it just totally shut down. I tried again....and the same thing. I even went so far as to delete the movie and re-download it, thinking it may not have installed properly. The second download quit at the EXACT same point in the movie, confirming that there is something wrong with it from the Starz Play end. It stinks when you actually get caught up in a movie and can't see the ending! Hoping someone here knows how to contact Starz Play to report it. I looked but to no avail. Thanks.

  • RELEVANCY SCORE 4.39

    DB:4.39:Black Sails Ep 2 z3



    It was on last night, so where is it? You guys havent made a deal with Starz so that I can login to Starz Play, least you could do is upload the episode in a timely manner. We are PAYING customers, remember?

    DB:4.39:Black Sails Ep 2 z3


    Still not uploaded....

    Not to mention that:

    Even though there wasn't a new episode of True Detective last night, its still listed under "last nights shows".

    BBC's Sherlock is nowhere to be found.

    I got locked out of an episode of Rome last night and had to finish it on HBO GO.

    ...

    Out of all the major streaming sites, this is easily the least professional. For all the money we're giving you I find it hard to believe that you can mis-manage a site so badly. Please get your act together.

  • RELEVANCY SCORE 4.31

    DB:4.31:Not Receiving Starz Hd Channels 77


    I'm loving all the new HD channels that were added this morning. Is anyone having a problem receiving the STARZ HD channels. I can receive the STARZ SD channels without a problem. When I tune to the STARZ HD channels, I get the message 721 - channel not purchased. I reset my receiver and that did not resolve the issue.

    DB:4.31:Not Receiving Starz Hd Channels 77

    I checked mine this morning before I left for work and mine were working properly. Are you subscribed to a HD package?

  • RELEVANCY SCORE 4.19

    DB:4.19:Starz d9



    I have Starz but none but W or 534 comes in.

    DB:4.19:Starz d9


    Nobody here will able to help you call1+800 comcast

  • RELEVANCY SCORE 4.16

    DB:4.16:Staz Play App m1


    Why isn't Comcast listed on the Starz Play list? I have this channel and would like option for use on ipad.

    DB:4.16:Staz Play App m1

    Why isn't Comcast listed on the Starz Play list? I have this channel and would like option for use on ipad.

  • RELEVANCY SCORE 4.01

    DB:4.01:Starz Play And Xbox 360 7s


    I am not new to this and I DO know what I'm doing. I have the network set up the way it always has been. Its ethernet, and its going through the switch and Fios router. I recently downloaded Starz Play and it works great on my Desktop, Laptop, but NOT on my 360. I have been streaming Vista MCE to it for months, and it all works GREAT with no network interference of any sort. The application doesnt show my 360 as an available device for it to extend to, so I am stumped. I searched the interwebs already, so any advice is more than appreciated. Thanks!

    DB:4.01:Starz Play And Xbox 360 7s

    You would need to go into the media center on your xbox. I assume that it puts plug in on you WMC. So you want have a option to stream from the "Starz" directly, but indirectly from WMC. I never used it but that would be the logical way.

  • RELEVANCY SCORE 4.01

    DB:4.01:Starz Spartacus On Demand Hd? [Edited] 9p



    Why is the latest season of Starz Spartacus only available on VOD SD and not HD?

    DB:4.01:Starz Spartacus On Demand Hd? [Edited] 9p


    Why is the latest season of Starz Spartacus only available on VOD SD and not HD?

  • RELEVANCY SCORE 4.01

    DB:4.01:Applet?????????????????????? j9


    Im using jcreator and the applet wont work!!
    The error is

    "Exception in thread 'main' java.lang.noSuchMethodError:main"Message was edited by:
    STARZ

    Message was edited by:
    STARZ

    DB:4.01:Applet?????????????????????? j9

    Furthermore, from your previous messages, it was clear that

    (1) Your jcreator environment is not properly configured.
    And it is giving you a lot of trouble.
    People have tried to help you, but you did not
    even understand any of the comments trying to help you.

    (2) You were forced to use jcreator since that's what
    your school environment uses.

    So... please ask your teacher or your classmate,
    so that they can sit next to you and guide you step by step.

  • RELEVANCY SCORE 4.01

    DB:4.01:Cannot Watch Showtime, Hbo Or Starz Omline 3s



    i'm subscribet to all three...showtimw, hbo and starz. when i first view by netwrok, all the premium channels have the orange key. i can click through, choose a show and an episode, but it hangs on the rating screen and will not play videos. i called in on Feb 2 and created a ticket and was told i would receive a call within 72

    hours. it has now been 11 days and i still haven't heard anything. after a week, i called in again with the ticket number and was told my probalem had been escalated to enigneering and they would be calling. the person

    who took my call even emailed them and they still haven't responded.

    i have cleared cookies, tried different browsers and removed the comp from the devices list as well as uninstalling and reinstalling silverlight. still nothing. one of the more honest techs i spoke with said this

    wasn't an isolated problem and that other users were experiencing it. prior to Feb 1, i had no problems and could play all videos. when does comcast/xfinity intend to remedy this?







    Solved
    Go to solution

    DB:4.01:Cannot Watch Showtime, Hbo Or Starz Omline 3s


    Just wanted to update this as I saw others were having the same problem and I spent a lot of time working on the solution for Firefox. Use MozBackup to back up all your Firefox settings, then create a new profile for Firefox. Restore everything from the backup EXCEPT GENERAL SETTINGS into the new profile. This will include your history, bookmarks, addons, etc. The new profile should work just fine to play videos on Comcast and will retain everything from your original profile.

    Alternately, after creating the new profile, backup ONLY the general settings from the new profile. Do a restore to your original profile and replace the general settings with the new ones. This will replace any corrupted files and allow Firefox to play the videos.

    Mods, please mark this as resolved.

  • RELEVANCY SCORE 4.01

    DB:4.01:Starz Movies Online....Espanol Dubs Only? dx



    Hello,

    Earlier today I started watching a Starz movie titled "The Divide" via the XfinityAPP on an Android device and I had no issues with the language/dub settings....I was able to select the correct original version in English although I did see an additional link for the ESP dubbed version.

    However I just signed into my PC to finish watching the movie and I am now unable to find or play anything except the Spanish dubbed version of the movie. Even when I click on a proper link with no hint of ESP-dubbing it takes me straight to the Spanish version of this movie.

    Very annoying....a quick google search showed this is a known error/problem with Starz movies which was supposedly fixed already?

    Anyways its not a huge deal, I just wanted to alert you guys that some online movies from STARZ still have this issue like this movie "The Divide"

    Thanks for your help!







    Solved
    Go to solution

    DB:4.01:Starz Movies Online....Espanol Dubs Only? dx


    The English version has been added:

    http://xfinitytv.comcast.net/watch/The-Divide/6817528530262702112/2257794544/Divide%2C-The/videos

    Thank you for your patience and sorry for the inconvenience,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

  • RELEVANCY SCORE 4.01

    DB:4.01:Starz Play sa



    Can't install. Get message "Upgrade Adobe Flash player to version 9.0.115 or higher"; I have version 10,0,32,18 installed. Using Vista on an HP Pavilion DV4. Set-up launcher is product version 2.2.43.17 dated 8/31/08.

    Help please!







    Solved!
    Go to Solution.

    DB:4.01:Starz Play sa


    Interesting.

    Please do not forget to mark your own last post as solved.





    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • RELEVANCY SCORE 4.00

    DB:4.00:Poor Reception js


    Starz channels recieve poor reception

    DB:4.00:Poor Reception js

    Starz channels recieve poor reception

  • RELEVANCY SCORE 3.95

    DB:3.95:Starz Play 1p



    I tried downloading starzplay on my mac, but it doesn't seem to work. Is Starzplay compatible to Macs? Please help!! I really would like this feature!

    Thanks!

    DB:3.95:Starz Play 1p

    Future Mac support? If Netflix can do it by the end of the year so can Starz! (Even though Starz Play is included with a Netflix subscription... work that one out for me??? ha)

  • RELEVANCY SCORE 3.91

    DB:3.91:I Subcribe To Starz Play Through Verizin But Incounter A Scriprt Error When I Try To Use It fx


    cant get starz play to work it is installed correctly but a script erroe prevents me from acessing the program

    DB:3.91:I Subcribe To Starz Play Through Verizin But Incounter A Scriprt Error When I Try To Use It fx


    Hi Thedawg,

    - What is the exact error message you receive while trying to play the games?
    - Since when are you facing this issue?

    However you may access the link below and follow the steps and check if it helps you fix the script error issue.

    http://support.microsoft.com/kb/308260

    Hope this helps. Let us know the results.

    Thanks and Regards,

    Srinivas R Microsoft Support.
    Visit our
    Microsoft Answers Feedback Forum and let us know what you think.

  • RELEVANCY SCORE 3.91

    DB:3.91:Starz Play 1j



    My fiance's computer fried, and i have the starz play service and would like to download it to my computer but i can't seem to find a place to download it.. I don't want to cancel the service, i just would like it on my computer. I've tried going to Verizon.net/Starzplay but for some reason it keeps saying my username and password is incorrect and wont give me a chance to reenter it... I would very much appreciate any help i can get.

    Thank you.

    DB:3.91:Starz Play 1j

    STARZPLAY Support : 1888 360 6457

    To download starz play, you should be able to go to www.verizon.net and login with your PRIMARY username and the password for that Account, click on "My Account" and under Billing, click the link for "Manage My Broadband Essentials and Extras" and you should see the link for STARZPLAY




    ---------------------------------------------------------------------------------------------------------------

    Bob Robertson - Lighter Klepto - I steal lighters, not bandwith

  • RELEVANCY SCORE 3.88

    DB:3.88:How Do I Cancel Starz Ondemand? ms



    I accidently clicked through and ordered a subscription for $10/mo extra to watch Starz OnDemand. How do I cancel this? I would like to cancel my Starz mistake and go back to my normal billing, can anyone help?

    DB:3.88:How Do I Cancel Starz Ondemand? ms


    You should also go into parental controls and set a purchase PIN. This will make it a bit harder to accidentally order something, as it's an obvious block to warn you.

  • RELEVANCY SCORE 3.84

    DB:3.84:Unable To Access Webpages 71



    I am having trouble accessing the webpage I need to go to to order the Verizon Broadband Essential/Extra feature, Starz Play and cancel my subscription to the Verizon Broadband Essential/Extra feature, Games on Demand. I have tried everything I can think of to solve my problem. I have even chatted with one of your support agents online who took control of my computer for an hour and a half and even he couldn't find a solution.

    Here are the steps that we both took and their conclusions.....

    1. After signing in to Verizon.net, I read the announcement about the Verizon Broadband Essential/Extra feature, Starz Play and I followed the link for more information. It took me to the Verizon Shop page ( http://surround.verizon.net/Shop/Entertainment/Sta​rzPlay.aspx). 2. After watching the video about Starz Play I clicked on the button that says, "Click here to order". It took me to the next page ( http://www.verizon.net/central/vzc.portal?_nfpb=tr​ue_pageLabel=customer) where I am confronted with a Security Warning window that says, "Do you want to view only the webpage content that was delivered securely? This webpage contains content that will not be delivered using a secure HTTPS connection which could compromise the security of the entire page." It gives me two options. "Yes" or "No". 3. 4. I have tried both (and so did the tech agent) and they both take me back to the Verizon Central page where I started. And nowhere on that page is anything related to ordering Starz Play.5. The tech agent browsed through every Verizon webpage with a link to order Starz Play and followed those links. He got the same results every time.

    He was unable to determine whether the problem was on my end (my computer, etc.) or Verizon's. He finally had to concede and told me to call Verizon Online Billing and maybe they would be able to help me. (What they have to do with it I don't know...but that was his only advice.).

    I have emailed VOL Tech Support and received a very generic reply (which makes me believe that nobody ever really reads those things.) which did absolutely nothing to solve my problem.

    So....basically....my problem is that I want to order the Broadband Essential/Extra feature, Starz Play, and cancel my subscription to the Verizon Broadband Essential/Extra feature, Games on Demand, but am unable to....at least online....and the problem has yet to be resolved. Does any one here have any suggestions?

    What we do in life echoes in eternity.

    DB:3.84:Unable To Access Webpages 71


    I've tried doing ordering and canceling with Verizon on the internet. What a joke! I always end up having to call because what I do on the web never works.....and that is IF you can find out where you need to go to do it AND, as this poster says, can actually get there. How they won ANY awards is beyond me! Almost everyone I actually talk with is very nice it's just that the way they do business is confusing and complicated. Their own customer service people don't know what to tell you!

  • RELEVANCY SCORE 3.84

    DB:3.84:Starz Play Free Trial Being Missold [Edited] s9



    Don't waste your time with the Starz Play free trial. I was upgraded a STB when the salesperson talked me into trying it with two assurances 1) that I could use Media Manager to play the movies on my TV and 2) that the downloaded movies were mine to keep.

    Well, she was 0 for 2. Media Manager doesn't recognize the DMR protected files that Starz Play downloads so no TV for me and worse, the movies will expire in anywhere from 10 - 45 days or so. All of them are capped at 24 plays during that period of time.

    [edit]. Fortunately it is a free trial so I can cancel and my losses will be limited to the time I spent learning the truth.

    I wish I could bill Verizon for my time at their rates.

    Ed

    DB:3.84:Starz Play Free Trial Being Missold [Edited] s9


    Good afternoon! I apologize for the misinformation. If you would like more information regarding the StarzPlay service that Verizon offers, please visit the following URLs:

    http://surround.verizon.net/Shop/Entertainment/StarzPlay.aspx.

    http://www22.verizon.com/residentialhelp/fiosinternet/general+support/essentials+and+extras/question...? (FAQ)

    If this doesn't answer all of your questions, please let me know. I would be happy to assist in any way possible!!!





    Christian
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • RELEVANCY SCORE 3.84

    DB:3.84:Cancellation Of Starz Programming mz


    Please remove your Starz programming from our list of services.It has been offered on a trial basis.Thank you.

    DB:3.84:Cancellation Of Starz Programming mz

    You must call 1-800 Comcast.The Forums are monitored primarily by fellow customers and are NOT monitored by Customer Service or Billing a Reps.CC




    Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

  • RELEVANCY SCORE 3.84

    DB:3.84:Starz Play d8


    when i try to log on to starz play to watch spartacus i cant get on the silver light crashes or it just stalls i cant do anything

    DB:3.84:Starz Play d8

    Hi DougCoons,

    1. Which version of Internet
    Explorer are you using on the computer?
    2. Is this issue specific to starz play? Are you able to watch online videos on different websites?

    I would suggest you to refer to the help article and check if it helps.

    Troubleshoot problems playing videos using Internet Explorer

    http://support.microsoft.com/kb/2532294

    Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

  • RELEVANCY SCORE 3.81

    DB:3.81:Cancel Hbo,Cin,Starz zf



    Can you cancel or downgrade your services online?

    DB:3.81:Cancel Hbo,Cin,Starz zf


    No. You have to call Comcast or go to your local Comcast office if there is one in your area.




    Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

    This is done to protect customers and for assurance that they are dealing with a Comcast employee.Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

  • RELEVANCY SCORE 3.75

    DB:3.75:Starz Play: You Must Be In The United States Or A Us Territory To Watch. What The....?? 7s



    Ok, so I am a Verizon FIOS subscriber living in Texas (which, last time I checked, was still part of the United States). So, on first my laptop, then my desktop computer, I try to access Starz Play, which I should be able to access as a.) a US citizen living in the United States with internet service through Verizon FIOS and b.) a subscriber to Starz.

    When I bring up the site, this is what I see:

    Ok, Verizon. What the heck is going on? Did Rick Perry succeed in seceding from the union while I slept? Or is your funky service now telling Starz that I'm living in a country outside the United States?

    Fix this!

    DB:3.75:Starz Play: You Must Be In The United States Or A Us Territory To Watch. What The....?? 7s


    Lets see, perhaps gone back to being the Republic of Texas. Or isMexico reclaiming it.

    Actually would be Starz problem. Perhaps caused by Verizon buying some block of IP addresses that were previously foreign. Remember they have run out of IPv4 addresses.

  • RELEVANCY SCORE 3.73

    DB:3.73:Starz Progam 7d



    When I open starz up sometimes it does not show images of the movies or when I pick a movie to download it cancels it can someone help me fix this problem or I am going to have to cancel Starz service why pay for something I can't see.

    DB:3.73:Starz Progam 7d


    You would be better off calling Starz for help with that. Verizon sells it for them but it is another company. The tech support number I got for my starz play (I get if via Netflix) is 888-360-6457. I'd say give them a call.

    Or try removing the program and reinstalling.




    ====================================================================================

    Error exists between keyboard and chair.

  • RELEVANCY SCORE 3.66

    DB:3.66:Starz Play And Portable Devices p8


    I've been using Starz Play on my Windows PC for about a month now. In addition, I've been trying to use it on my Sansa E250 media player. The E250 never seems to connect. Any suggestions?

    DB:3.66:Starz Play And Portable Devices p8

    I've been using Starz Play on my Windows PC for about a month now. In addition, I've been trying to use it on my Sansa E250 media player. The E250 never seems to connect. Any suggestions?

  • RELEVANCY SCORE 3.55

    DB:3.55:Starz, Encore, Movieplex Play Not Supported By Comcast? ja



    I downloaded and installed Starz Play, Encore Play, and Movieplex Play on my Android Tablet. None of these three Apps have Comcast as a service provider login. I subscribe to all three on Comcast and in order to use these apps I need a link to my Comcast login to get the content I am paying for. I contacted Starz about it and told me that Comcast is the one holding them up with access. When will Comcast support these apps?

    DB:3.55:Starz, Encore, Movieplex Play Not Supported By Comcast? ja


    I'd also like an answer to this question. I see you posted 6 months ago without a response. Beautiful.

  • RELEVANCY SCORE 3.55

    DB:3.55:I'M A Loyal Customer That Don't Feel Appreciated. New Customers Get Free Service 8k



    I'm very up with Comcast. I've been a customer for a long time now. I have the triple play service. They offer new customers free Starz and HBO but they never offer their loyal (old)customers anything. This is the reason why they lose good paying customers like me....

    DB:3.55:I'M A Loyal Customer That Don't Feel Appreciated. New Customers Get Free Service 8k


    I agree, we get screwed. I'm gonna get a antenna today and tell comcast to f-off.

  • RELEVANCY SCORE 3.52

    DB:3.52:Upgraded My Service Today To Tripple Play W/ 4 Rooms. zp



    today i upgraded my service to a tripple play all the cable boxes work but one. on this one the local channels are blank(black screen). and the other channels ie disney,nick, toons, say unauthorized. i am paying for perferred cable and hbo,showtime,cinimax, starz all say unauthorized.

    DB:3.52:Upgraded My Service Today To Tripple Play W/ 4 Rooms. zp


    thanks i will call them romorrow. i went in to set up and looked and it says status disconnected i have all the channels the guilde except they say not authorized. and the local channels say nothing.

  • RELEVANCY SCORE 3.52

    DB:3.52:Netflix - Find Starz Play Titles Directly On Apple Tv? 31


    Netflix offers Starz Play now with many streaming titles from the Starz channel that were not available on Netflix streaming. I cannot find an easy way to browse these titles from the Apple TV menus... Has any one else? On the Netflix website, under instant you can click on Starz Play to find what is available. Would be nice to have this on ATV.

    DB:3.52:Netflix - Find Starz Play Titles Directly On Apple Tv? 31

    You can watch the starz titles on the ATV but you have to search for them directly rather than the ability to browse what's available on the channel via a list on the ATV. On netflix.com under the instant tab, there is a link for starz and you can browse what is availble. Then on ATV you can search for it and it will play just fine. Wish there was a menu for starz on the ATV...

  • RELEVANCY SCORE 3.52

    DB:3.52:Internet Explorer Not Playing jp



    Before, I was getting error code 6002, Now I am getting a screen

    that says XFINITY

    obtaining authorization

    then the screen just freezes at this point.

    Just as before, ABC, NBC CBS play okay.

    This happens on starz, hbo, showtime, TRU TBS AMC ... etc

    Using IE 9 32 bit

    Just want to say, also as before, everything works the way it should using firefox




    DB:3.52:Internet Explorer Not Playing jp


    Turning off popup blocker did not do anything.

    Turning off protected mode got me past the first screen,

    but then I got Error Code 6002 which I was getting when

    my problems started a few months back....

    Not going to bother trying anymore.....

    Thanks




  • RELEVANCY SCORE 3.49

    DB:3.49:Starz Hd xc


    Is D* going to add the Starz HD channel later this year when they are supposedly going to increase their HD channel offering? We currently subscribe the the Starz Superpak because we prefer the movie selections and variety over HBO and Showtime, but they don't currently offer the Starz HD channel like E* does.

    DB:3.49:Starz Hd xc

    Is D* going to add the Starz HD channel later this year when they are supposedly going to increase their HD channel offering? We currently subscribe the the Starz Superpak because we prefer the movie selections and variety over HBO and Showtime, but they don't currently offer the Starz HD channel like E* does.

  • RELEVANCY SCORE 3.49

    DB:3.49:Starz Play Issues j7


    I have tried to watch episodes on Starz Play but every time it pops up an error message that says An unexpected error was detected. Error Message: 3050 Corrupt H264 data encountered slice bytes = 18446744072131825593 What does this mean and
    how do I fix it?

    DB:3.49:Starz Play Issues j7

    Hi,
    Does Starz Play using silverlight to play videos?
    If it is, I think there are some corrupted Silverlight component on your machine.
    In order to solve your issue, please first try to download the newest version of the Silverlight.

    http://www.microsoft.com/getsilverlight/get-started/install/default.aspx?reason=unsupportedplatform

    Then please try to clean the corrupted Silverlight installation and reinstall the Silverlight. For more information, please try to refer to the link below:

    http://support.microsoft.com/kb/2608523/en-us

    Besides, when you install Silverlight in your computer, you should verify your system requirements, make sure you are running a Silverlight-compatible Windows operating system, browser and you have uninstalled previous version of Silverlight. Please refer
    to the link below to get more information:
    http://www.microsoft.com/getsilverlight/get-started/install/default.aspx?reason=unsupportedplatform

    Best Regards,
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click
    HERE to participate the survey.

  • RELEVANCY SCORE 3.46

    DB:3.46:How To Hook Up My Starz Play Into My Television 9m



    I do not know how to hook up my starz play movie player from the computer unto my large screen television. Anyone know to work this installation. Please let me know. Thank you very much.

    DB:3.46:How To Hook Up My Starz Play Into My Television 9m


    It'd help to know what model TV you have, as well as what the computer model that you wish to connect to the TV. Most TVs if you have an HDTV have HDMI, VGA, and some, DVI ports for video in. Most laptops have VGA out, and newer laptops are starting to ship with HDMI ports and DVI ports. What you use is dependant on what is supported by both devices. DVI and VGA do NOT carry audio signals, so you will need to connect both a video cable, and a Stereo Audio jack to the computer's Audio Out port (headphone jack if on a laptop). HDMI is designed to carry audio and video on the same cable, and most laptops should output the audio onto the HDMI, however if it does not, you will need a Stereo cable to connect to your TV.




    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • RELEVANCY SCORE 3.42

    DB:3.42:Starz Movies All In Spanish f8


    All the movies listed for Starz are playing in Spanish. Please fix.

    DB:3.42:Starz Movies All In Spanish f8

    Xman5943 wrote:All the movies listed for Starz are playing in Spanish. Please fix.

    Are you using theXfinity TV Appor theXfinity TV Player App?

    We are in the process of moving all Play Now videos to the XFINITY TV Player App. We are soon releasingmessagingin the XFINITY TV App that Play Now will no longer be available in that app.

    Having two apps opposed to having an app with everything in one will help improve the performance in both apps.

    Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

  • RELEVANCY SCORE 3.41

    DB:3.41:Dta Channels And Hd Box sk



    recently signed up for the hd perfered triple play. i have the one hd cable box in the main room and i have a DTA and my other room. the DTA tv only gets the basic channels. i would like to be able to watch encore and starz and the music channels on that tv. i want to be able to watch all the channels that are on my hd cable box in my other room without the hd channels. would i have to get another cable box or just upgrade the DTA? on my acocunt it says "Incouldes Digital Perfered, Starz".

    DB:3.41:Dta Channels And Hd Box sk


    ahhh oook, got it. at my old house we had verizon and we could watch everything all the same channels as the full cable box so i just thought it's the same here. i stop by the store and grab a box, thanks

  • RELEVANCY SCORE 3.41

    DB:3.41:Unsatisfied Customer 3c



    Recently upgraded my service to Quad Play. However, the services that was promised to me was not fulfilled. I still don't have my STARZ channels free and my phone was not activated after 2 days of waiting. I'm very frustrated and disappointed with their services. Yes, beware of their FREE stuff. I shouldv'e just stayed with Direct TV after being with them for over 2 years, I thought I'd try Comcast but was not very satisfied with it.

    DB:3.41:Unsatisfied Customer 3c


    I have always been a loyal customer to Comcast , but we have moved into a new apartment , and there were problems with the internet going in and out of service constantly . I have called on a regular basis , and every service tech that came out , thought it was just the fittings on the wires . Still no fix . So finally , got a very friendly tech out , and she found the main wire to be leaking signal . She made an appointment for me so the techs could come out and replace the wire in the building . Well , after waiting 2 days after they were supposed to show , i have come to the conclusion they just dont care . I have been reimbursed here and there for our services , but why is it so hard to get a problem fixed ? All i ask for is a steady constant signal , but Comcast just cant deliver . We moved in here November 15th and it is now Febuary 26th , and it is still doing the same . This is really getting old , being disconnected from the internet at any given moment . Any help would be appreciated !

  • RELEVANCY SCORE 3.41

    DB:3.41:Starz Play And Epxi 1z



    I just subscribed to a new bundle and also got Starz Play and Epix.

    Hod do I access these services online?

    DB:3.41:Starz Play And Epxi 1z


    1] Login to verizon.net with your primary e-mail address.

    2] Click on "My Account" on top of the page.

    3] Click on "Manage Broadband and Essentials Extras" on left panel of the Page.

    It should be listed there.

  • RELEVANCY SCORE 3.40

    DB:3.40:John Carter Hd On Starz On Demand d9



    Title says John Carter HD, program is actually the 3D version. What gives?

    DB:3.40:John Carter Hd On Starz On Demand d9


    Typically STARZ 3D movies include both a non CC version in addition to the 3D version. On my VOD menu, only the CC version of 'John Carter' is available and this has remained the case over the last several weeks despite a handful of updates to the STARZ 3D selections.

    is it possible to get the non CC 3D version of 'John Carter' added to STARZ 3D Xfinity VOD?

    thanks.

  • RELEVANCY SCORE 3.40

    DB:3.40:Should I Have Been Issued An X1 Dvr? 1d



    I signed up for a triple play promo (and my the rep was even talking a lot about the X1 platform). When I picked up my equipment at the Xfinifty retail store, they gave me a non-X1 motorola DVR.

    XFINITY Bundled Services HD Preferred Plus XF Bundle Includes Digital Preferred with HBO, Starz, Streampix, access to On Demand Programming, Video Equipment, Extreme 105 Internet and XFINITY Voice Unlimited Promotional Rate. Promotional Rate for 12 months $ 99.99

    ?

    DB:3.40:Should I Have Been Issued An X1 Dvr? 1d


    WOW. Even after talking to a supervisor, He agreed that the best solution (since he can't wiave the $99 upgrade fee) is to cancel service and start over... i.e. take advantage of that 30 day money back guarentee.

  • RELEVANCY SCORE 3.40

    DB:3.40:Missing Starz ka



    I seem to be missing Starz channel on CinemaPlus on demand has anyone else noticed this?

    DB:3.40:Missing Starz ka


    If you subscribe to Starz and don't see Ch 1527, try refreshing your DVR's subscription at http://www.directv.com/resend

  • RELEVANCY SCORE 3.37

    DB:3.37:I Subscribed To Netflix, Cant Get Starz Live Channel To Play It Downloads Rights And Displays Ready. 7p


    Original Title: starz channel
    Ihave w7 wmp12, i subscribed to netflix, can't get starz livechannel to play it downloads rigths and displays ready.

  • RELEVANCY SCORE 3.32

    DB:3.32:Showtime 2hd, Tmc Hd, Starz Edge Hd 37


    Anyone notice that virtually all of the programming on these channels SHOWTIME 2HD, TMC HD and STARZ EDGE HD according to the program guide are not in HD?

    DB:3.32:Showtime 2hd, Tmc Hd, Starz Edge Hd 37

    Anyone notice that virtually all of the programming on these channels SHOWTIME 2HD, TMC HD and STARZ EDGE HD according to the program guide are not in HD?

  • RELEVANCY SCORE 3.27

    DB:3.27:Will Starz Play Download To The Blackberry Storm 1k


    I have a Blackberry Storm and not able to download Starz Play. Both services are offered by Verizon yet can't seem to find any help on how to make this work.

    DB:3.27:Will Starz Play Download To The Blackberry Storm 1k

    I have a Blackberry Storm and not able to download Starz Play. Both services are offered by Verizon yet can't seem to find any help on how to make this work.

  • RELEVANCY SCORE 3.27

    DB:3.27:Starz On Demand 3x



    I've been watching Boss on Starz On Demand. Some of the episodes are missing. Do other subscribers have this problem?

  • RELEVANCY SCORE 3.27

    DB:3.27:Starz Play Issue c3



    I'm a Starz tv user .
    I'm trying to Play starz on my desktop. I have no problems with HBO Go and Showtime Anytime. But when I try to stream Starz
    the video stops and I get an error message that there is a playback error: secured video output connection problem detected.

    Get windows 8
    This happens on IE, Chrome and Firefox.

    DB:3.27:Starz Play Issue c3

    Hi,
    For more information about the Silverlight system requirement, please see link below

    http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

    If the system requirement is match with yours, from my experience, this issue may be not related with Silverlight. I suggest you try to get help from Starz.

    The support channel is: http://www.starz.com/help

    Best Regards,We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click
    HERE to participate the survey.

  • RELEVANCY SCORE 3.25

    DB:3.25:Help With Streaming Starz Play z3


    I'm a Starz tv subscriber and I'm trying to stream Starz Play on my desktop. I have no problems with HBO Go and Showtime Anytime. But when I try to stream Starz at about 10 mins., 8 secs the video stops and I get an error message that there is a playback
    error: secured video output connection problem detected. This happens on IE, Chrome and Firefox. I've cleaned out my cache, uninstalled and reinstalled Silverlight, downloaded all general MS updates, swapped out my HDMI cables for my monitor, and made sure
    that Silverlight is enabled to download updates required for playing protected content. I'm running Windows 7 Home Premium 64 bit. I have an HP Pavilion HPE h8-1256s PC with a 2nd gen Intel Core Processor i5-2400, 8 GB DDR3 System Memory and 1 TB Hard Drive.
    My PC's connectedto a Samsung LED monitor Series 3 (1080 p/Full HD) that's just about 1 year old. Can anyone offer any suggestions on how to fix this problem? I really appreciate any help at all.

    DB:3.25:Help With Streaming Starz Play z3

    Hi,
    About the Silverlight system requirement, refer to
    http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx for more information.
    If the system requirement is match with yours, from my experience, this issue may be not related with Silverlight. I suggest you try to get help from Starz. The support channel is:
    http://www.starz.com/help
    Hope this helpsWe are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click
    HERE to participate the survey.

  • RELEVANCY SCORE 3.25

    DB:3.25:Starz Cinema -Gone? z1



    What happened to "Starz Cinema" on channel 374 here on comcast of Garden State? Mod's please find out!

    DB:3.25:Starz Cinema -Gone? z1


    I see STZCI (channel 374) and STZC (Channel 375) on the list for our headend. STZCI is STARZ Cinema and STZC is STARZ Comedy based on comparing the programs listed in the Comcast channel listing to what is on the STARZ web site.

    Edit: I should also have said I check what is actually on and it agrees with what is in the channel listing.

  • RELEVANCY SCORE 3.25

    DB:3.25:Starz sf


    Why. Isn't there a Comcast/Xfinity link for Starz for iPad

  • RELEVANCY SCORE 3.25

    DB:3.25:Please Fix This!! Starz Ondemand Will Not Let You Record Hd Movies jx


    When trying to record HD movies from the guide that are also available via OnDemand you CAN NOT record it. It tells you the movie is available and Play Now or Watch Later. However, the movie is in SD and not available in HD. It WILL NOT let you record the HD version.Try and record The Proposal tonight you'll see it won't let you. It forces you to view in SD. This is a major design flaw.

    DB:3.25:Please Fix This!! Starz Ondemand Will Not Let You Record Hd Movies jx

    When trying to record HD movies from the guide that are also available via OnDemand you CAN NOT record it. It tells you the movie is available and Play Now or Watch Later. However, the movie is in SD and not available in HD. It WILL NOT let you record the HD version.Try and record The Proposal tonight you'll see it won't let you. It forces you to view in SD. This is a major design flaw.

  • RELEVANCY SCORE 3.25

    DB:3.25:Movies Is Spanish Only s3



    I am having this problem with Starz movies, too. I tried to watch The Muppets and Just Go with It. Both only gave you one option to play (only the dubbed Spanish version). What gives?







    Solved
    Go to solution

    DB:3.25:Movies Is Spanish Only s3


    Hi all,

    Please try these videos now and let me know if you are still having issues.

    Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

  • RELEVANCY SCORE 3.25

    DB:3.25:What Happened To Starz? j7



    3 STARZ channels dissapeared from my line up. NWI Chicago area.

    ch 257 258 and 259.







    Solved
    Go to solution

    DB:3.25:What Happened To Starz? j7


    I just noticed that too here in Chicago, I called earlier about Showtime 2 HD and they told me " the technical team audited your channels and removed it from your package!!!", now starz? who in the nation watches SD channels anyway? Time to downgrade or switch to internet streaming service.

  • RELEVANCY SCORE 3.25

    DB:3.25:Starz Play c7


    I tried downloading starzplay on my mac, but it doesn't seem to work. Is Starzplay compatible to Macs? Please help!! I really would like this feature! Thanks!

    DB:3.25:Starz Play c7

    Nope. I never got it resolved. I was told that starz play did not support macs only windows. So I had to cancel this subscription which really irritated me because it's a great concept but not for all users. It's kind of like a discrimination against macs.

  • RELEVANCY SCORE 3.25

    DB:3.25:What Happened To All My Starz Hd Channels? 7a



    I used to get Starz HD, Starz Edge HD, Starz Kids Family HD and Starz Comedy HD.

    Now I only see Starz HD, the rest are gone.







    Solved
    Go to solution

    DB:3.25:What Happened To All My Starz Hd Channels? 7a


    As a result, you should be getting other new HD channels soon.

  • RELEVANCY SCORE 3.25

    DB:3.25:Future Starz And Hbo Don't Show dz


    Future Starz and HBO don't show when I try to record future programs.

    DB:3.25:Future Starz And Hbo Don't Show dz

    Future Starz and HBO don't show when I try to record future programs.

  • RELEVANCY SCORE 3.25

    DB:3.25:Starz Play Login Problem jc



    I have Windows Vista Home DSL

    Using the Black Westell 7500 modem/router

    I ordered Starz Play and got the 14 days free. Upon opening the software it pops an inner frame up asking for me to login using my verizon credentials.

    When i do so, it takes me to my WEBMAIL inside this frame, and the software does NOT relflect logged in (says GUEST at the top with a green circle)

    What is happening and how do I fix this?

    DB:3.25:Starz Play Login Problem jc


    did u get it to work?? same thing happening to me

  • RELEVANCY SCORE 3.22

    DB:3.22:Starz Play Help 9k


    Have had no problems running this program on my laptop running Vista Home Premium from install until 8/14/2008, when Windows Update loaded/installed some updates. Now I get the splash screen when I attempt to launch the program, but quickly get a "stopped working" error, and the program closes. I turned off Windows auto update, and uninstalled all updated loaded from 8/14-15/2008, rebooted, uninstalled and reinstalled StarzPlay, and still have the error. Any assist would be appreciated, thanks.

    DB:3.22:Starz Play Help 9k


    HI Antonna,

    Sorry it was a typing error

    However you can certainly call 1-800-567-6789

    http://www.verizon.net/starzplay

    Also the link is this to add the same and any difficulties you can approach us.

    Sorry again for inconvenience

    Thanks




    Thanks
    Helpdesk

  • RELEVANCY SCORE 3.22

    DB:3.22:Channel Lineup For Hd Preferred Xf In Zip 32726 7s



    On the main Comcast.com page HD Preferred XF is listed as including STARZ and Streampix. If I have the HD Preferred XF Triple Play package in zip 32726 should I be getting these channels? Thanks

    DB:3.22:Channel Lineup For Hd Preferred Xf In Zip 32726 7s


    that sounds about right. YOu're not missing anything netflix is 100x better

  • RELEVANCY SCORE 3.22

    DB:3.22:Starz! Not Listed Under Networks 3a



    When I navigate to the Networks link at the below link, Starz! is not listed. I can get to the page by searching Starz but it should be listed under Premium Networks.

    http://xfinitytv.comcast.net/tv-networks

    DB:3.22:Starz! Not Listed Under Networks 3a


    I just went back and refreshed the page and it's back now, lol. Next time I will take a screenshot of it. I was going to do that but I couldn't find how to post the screenshot to the forum.

    Thanks for the replies.

  • RELEVANCY SCORE 3.22

    DB:3.22:Only A Handful Of Hbo Hd Premiums? 3s



    I recently signed up for Comcast again after being a long time DirecTV and Verizon FiOS customer. I got the triple play that includes HBO and Starz. I can only find1 HBO HD channel and 4 Starz HD channels? Is that right for Harrisburg PA? On Verizon, I had 14 HD with HBO not that I watched the 2 latino channels. Seems like a mojor step backwards.

    DB:3.22:Only A Handful Of Hbo Hd Premiums? 3s


    Inormally would not want to startflaming here, but I tend wonder why this isthe case? Why in 2014 are we broadcasting sd at all? 99% of channels areavailable in hd. Could comcast not just put out only hd, then for customers that won't pay it have equipment that will downgrade theresolution automatically? with myInternet speeds sometimes reaching 150 megs is there not enough bandwidth? xod is not the answer here the trick play control just will never be up to par. if I wanted to stream movies than I would just use netflix and cut the cord all together. I guess what I am getting at isComcast seems to be killing the true dvr experience, which is to set something to record then watch it later. I had a better dvr experience with my ultimate tv from 14 years ago.

    You have to understand brandon that this forum is not just for helping other customers. It is a culture , with people that like to watch tv. It pays your paycheck. It helps your children to go to collage.

    If x1 cannot be a traditional dvr like tivo, than I feel that they should offer adifferent dvr system. One that has 6 tuners, that 100% of the software isrunning on the stb, and has anyroom features.

    Is comcast not seeing the growing hatred for x1 by a large sector of your customers?

    Just my thoughts!

  • RELEVANCY SCORE 3.22

    DB:3.22:No More Starz With Showtime? fx



    I had a promo for Showtime and Starz for 5.99 for 6 months or something like that. Then for the past 2-3 months I paid 14.99 b/c the promo ended. Now all of a sudden i don't get Starz anymore.When I called ,I was told that it just ended last Friday. Why would I continue to receive Starz after the promo price ended and all of a sudden without notice,no more Starz? Anyone else have this problem?.

    DB:3.22:No More Starz With Showtime? fx


    Hello Ceeya2000,

    I would like to help get your issues resolved. Can you email me your best contact number, service address, account phone number and experience to my email address below? Also please be sure to reference your post here on the Comcast Help Forum.




    Thanks,CCRodneyJust a regular guy

  • RELEVANCY SCORE 3.21

    DB:3.21:Starz Play dp



    My starz play says i am offline but it was working about a week ago

    anyone know how to get it working again

    DB:3.21:Starz Play dp


    Hey am sorry that your having problem with Starz Play but there's asupportdepartment@ 888-360-6457. They should be able to resolveyour issue for you.





    Ron
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

  • RELEVANCY SCORE 3.21

    DB:3.21:Starz Play Stopped Working After 2 Weeks mz



    Verizon installed my FIOS Service around 9/1. I ordered the Starz Play promotional package for 14 days to see if I liked it. On about the 12th day the service stopped working. After I startup Starz Play a progress bar moves up to 60% complete and then hangs. I get a popup error saying that I'm offline. I checked my firewall settings and Starz Play is still allowed through. I haven't made any other changes to my network or PC either.

    For the first part of the promotional period I was using Starz Play, downloading movies at blazingly fast speeds, and watching them when I had time. Now the service has just stop connecting. I have no other problems connecting to the Internet or anything, just that the service has stopped. Is anyone else experiencing this?

    When I go to the Verizon's System Status link it also says that it is temporarily unavailable? So I'm not sure if they are upgrading Starz Play and have taken the service down or not.

    DB:3.21:Starz Play Stopped Working After 2 Weeks mz


    Verizon installed my FIOS Service around 9/1. I ordered the Starz Play promotional package for 14 days to see if I liked it. On about the 12th day the service stopped working. After I startup Starz Play a progress bar moves up to 60% complete and then hangs. I get a popup error saying that I'm offline. I checked my firewall settings and Starz Play is still allowed through. I haven't made any other changes to my network or PC either.

    For the first part of the promotional period I was using Starz Play, downloading movies at blazingly fast speeds, and watching them when I had time. Now the service has just stop connecting. I have no other problems connecting to the Internet or anything, just that the service has stopped. Is anyone else experiencing this?

    When I go to the Verizon's System Status link it also says that it is temporarily unavailable? So I'm not sure if they are upgrading Starz Play and have taken the service down or not.

  • RELEVANCY SCORE 3.21

    DB:3.21:Starz On Demand - Resident Evil: Retribution fp



    Available in SD 3D only, where is HD version?

    Fix it please.

    DB:3.21:Starz On Demand - Resident Evil: Retribution fp


    Is there anyone that reads these forums that can address this or at least inform someone who can?

  • RELEVANCY SCORE 3.16

    DB:3.16:Channels Missing That We're Being Billed For sd



    We just started FIOS triple play this month. Some of the channels such as HBO that we are paying extra for and appear on our bill are not available on our tv, and it says we are not subscribed to them on the tv. We have the Ultimate package but Starz disappeared as well. What's going on?

    DB:3.16:Channels Missing That We're Being Billed For sd


    Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
    http://www.verizon.com/contactus

  • RELEVANCY SCORE 3.16

    DB:3.16:Starz Play Summer Promo d7



    I've been paying for this on my bill since I got Verizon. I decided to try to use it and I can't find where to download the movies. Anybody know?

    Rick

    DB:3.16:Starz Play Summer Promo d7


    Hi Rickle

    I would like to let you know about the link where you can download Starz Play at

    www.verizon.net/shop

    Underneath entertainment at left hand side you would find Starz Play.

    You can download it and enjoy unlimited movies!!!!!




    Thanks
    Helpdesk

  • RELEVANCY SCORE 3.16

    DB:3.16:Starz ff



    Some of the Starz and Encore chanels are out anyone else having this problem its says techinal diffuclties from the program provider .

    DB:3.16:Starz ff


    Never mind there back on

  • RELEVANCY SCORE 3.16

    DB:3.16:Arrays.Sort? mm


    opps wrong fourms

    Message was edited by:
    STARZ

    DB:3.16:Arrays.Sort? mm

    opps wrong fourms

    Message was edited by:
    STARZ

  • RELEVANCY SCORE 3.15

    DB:3.15:Starz On Demand On Hr20-700 js


    I can get the Starz on Demand channel on my HR21-100 and HR22-100, but when I try to get the Starz on Demand channel (1520) on my HR20-700 receiver, it is says that Starz (1520) is not available. Do I need to upgrade this receiver? Is this particular on demand channel not available on the HR20? (This is the only channel I seem to have this problem with).

    DB:3.15:Starz On Demand On Hr20-700 js

    I can get the Starz on Demand channel on my HR21-100 and HR22-100, but when I try to get the Starz on Demand channel (1520) on my HR20-700 receiver, it is says that Starz (1520) is not available. Do I need to upgrade this receiver? Is this particular on demand channel not available on the HR20? (This is the only channel I seem to have this problem with).

  • RELEVANCY SCORE 3.15

    DB:3.15:Why Is Starz Constanting Buffering????? zs



    Well, why is it??

  • RELEVANCY SCORE 3.15

    DB:3.15:Tv Shows No Longer Accessible Through Online Xfinity On Demand. fz



    I subscribe to the Xfinity triple play and get Starz and HBO as a part of that package. Our package also included BBC America.

    In the past week several shows I've been able to access online through Xfinity on demand have "disappeared." The first is The Musketeers on BBC America. The entire first season just no longer exists online. The second is the first episode of Outlander on Starz. The other 7 episodes are still accessible, just not episode #1.

    Why is this happening? I have called Comcast customer service and they are of no help.

    Thanks

    Susan Roche

    DB:3.15:Tv Shows No Longer Accessible Through Online Xfinity On Demand. fz


    Depending on the network some shows expire and are removed from on demand you will find this on other places like HULU or Netflix that shows will only remain available for a short period of time.

  • RELEVANCY SCORE 3.15

    DB:3.15:Hd Channels 7z



    Had a problem.Called dtv.Walked me thru it. Before I would see for instance Starzhd and a regular Starz channel. Now I dont. It just has Starz no HD behind the title. Which is corrcet??

    DB:3.15:Hd Channels 7z


    Had a problem.Called dtv.Walked me thru it. Before I would see for instance Starzhd and a regular Starz channel. Now I dont. It just has Starz no HD behind the title. Which is corrcet??

  • RELEVANCY SCORE 3.15

    DB:3.15:Xfinity Not Listed As Provider For Showtime's "Sho Anytime" App "Starz Play" c3


    I've tried several times over the past few months to watch my fav programs through the Showtime iPad app, but cannot because xfinity/Comcast is not listed in the provider list.I just noticed tonight that Starz finally has an app as well and alas xfinity/Comcast is not listed for that one either. Both channel sites say the app is free and available to subscribers of those channels. Hmmm.Will xfinity/Comcast be joining these any time soon?

    DB:3.15:Xfinity Not Listed As Provider For Showtime's "Sho Anytime" App "Starz Play" c3


    while no one here can answer that question, many showtime and cinemax shows are available using the xinfity tv app.

  • RELEVANCY SCORE 3.15

    DB:3.15:When Did "On Demand" Channels Get Dropped From Free Preview Weekends? da



    "on demand" content used to be included with free preview weekends (prior to the HD GUI rollout). "on demand" content downloaded during the free preview would not play after the free preview period was over, though.

    When did this policy change? The latest Starz free preview weekend would not allow my receivers to download the content at all. The previous HBO preview weekend was the same. I've heard conflicting answers from CSRs at 800-DIRECTV as to whether such content is supposed to be available to customers during preview weekends or not.

    DB:3.15:When Did "On Demand" Channels Get Dropped From Free Preview Weekends? da


    Those networks own their OnDemand "channels", so you would need to ask them. These "channels" are simply links to file servers owned by those networks. I'm not surprised that they would limit their OnDemand channels during Free Preview weekends.

  • RELEVANCY SCORE 3.15

    DB:3.15:Free Preview Of Starz And Encore For One Year On Dish d1



    Saw this posted on www.freepreview.tv.

    http://www.freepreview.tv/starz/free-one-year-prev​iew-of-starz-and-encore-for-dish-network-customers​...

    That's quite a free preview for an entire year if it's true. How about it, Verizon?

    DB:3.15:Free Preview Of Starz And Encore For One Year On Dish d1

    Hello BrianC,

    This is not a bad idea. You can share your ideas on our Ideas forums at the link below.

    http://forums.verizon.com/t5/Share-Your-Ideas-with​-Verizon/idb-p/ideas

    Thanks,

    Shamika_VZ

    Verizon Support

    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • RELEVANCY SCORE 3.12

    DB:3.12:Watchathon (Starz) z1



    So withthefree Watchathon weekis Starz On-Demand also included? Cause when I click on a movie to watch via Starz On-Demandit say's would you like to subscribe for $0. So is that part of the Watchathon week? Am I subscribing to Starz for a week only or is that a promotional start up price?

  • RELEVANCY SCORE 3.05

    DB:3.05:Extreme Hd Confusing And Misleading zj



    I upgraded my service last week. The online specialist walked me through the steps and I was told that Extreme HD includes HBO and the Showtime channels in the Extreme HD package.

    According to the site thats true

    http://www22.verizon.com/home/fiostv/#plans

    According to the channel comparisons its true,they are listed as "Included in TV Bundle" while Starz has a $ icon. Seems straight forward. The word included is especially compelling.

    Every thing is telling me these channels are included in the Extreme HD package. This new package was appealing to me because we were paying extra for HBO, Showtime and Starz before but we never really watched Starz. I was told we'd be saving money (close to $40 a month) if we switch and lose Starz.

    Our service was activated a few days ago and HBO and Showtime are now missing from my TVs.

    Since I work long hours I've only been able to call in after work or sign on to the chat.

    3 online reps and 1 phone rep told me that it was included.

    2 phone reps told me it's NOT included.

    amazing

    I've also gotten 3 different price quotes for Extreme HD Triple Play

    $84.99

    $104.99

    $134.99

    How can that be possible?

    Since I am within my 30 day period I think I will just cancel and revert back to our previous package.

    This stuff shouldnt be so complex.

    DB:3.05:Extreme Hd Confusing And Misleading zj


    Thanks for your reply. I see now that the Extreme HD packages are based on regions. This may be in the fine print but it should be written more clearly.

    I'll be calling them tomorrow to talk with a customer service specialist. If I can't get the HBO/Showtime package like I was told I will cancel the new service and revert back to my previous package.

    I will certainly come back and let you know what happens.

    Thanks again

  • RELEVANCY SCORE 3.02

    DB:3.02:Such A Shame Fios Installed And Canceled Same Day 38



    I was so excited to have FIOS installed. Last month I ordered my triple play package online.. Extreme HD, 25/25 Internet, Phone.. (month to month) While ordering I wanted HBO and Starz, I was able to select the HBO package but Starz was no where to be found. Contact a representative and I was told Starz and Encore was part of the Showtime Bundle that was being offered with the package and that is why I wasn't able to select them. That was great!..

    Forward to today. Install window was 8-12, tech showed up at 2pm. Tech was great guy and quickly installed the ONT and since I had all wiring ran for him, he hooked boxes up and whatever else was needed. After he leaves, I begin to play around with the TV and Starz and Encore were not available unless I subscribed. I call up customer support and after the representative confirming that I would have to subscribe to Starz for an extra $10/month, I immediately asked to cancel all service and I reverted to Comcast which I hadn't yet canceled.

    I really wanted this to work and was super excited for FIOS. I just wish exact details of the "bundles" were made very clear. I just wanted to put this out there for anyone thinking of signing up. Just make sure you know EXACTLY what is included and don't be surprised later on.

    Thanks,
    Chris

    DB:3.02:Such A Shame Fios Installed And Canceled Same Day 38


    I was so excited to have FIOS installed. Last month I ordered my triple play package online.. Extreme HD, 25/25 Internet, Phone.. (month to month) While ordering I wanted HBO and Starz, I was able to select the HBO package but Starz was no where to be found. Contact a representative and I was told Starz and Encore was part of the Showtime Bundle that was being offered with the package and that is why I wasn't able to select them. That was great!..

    Forward to today. Install window was 8-12, tech showed up at 2pm. Tech was great guy and quickly installed the ONT and since I had all wiring ran for him, he hooked boxes up and whatever else was needed. After he leaves, I begin to play around with the TV and Starz and Encore were not available unless I subscribed. I call up customer support and after the representative confirming that I would have to subscribe to Starz for an extra $10/month, I immediately asked to cancel all service and I reverted to Comcast which I hadn't yet canceled.

    I really wanted this to work and was super excited for FIOS. I just wish exact details of the "bundles" were made very clear. I just wanted to put this out there for anyone thinking of signing up. Just make sure you know EXACTLY what is included and don't be surprised later on.

    Thanks,
    Chris

  • RELEVANCY SCORE 3.02

    DB:3.02:New Customers, Cannot Use Hbo Go, Showtime Anytime, Starz Play And Others ds



    i recently started DirecTV service about 3 weeks ago, i started to set up a DirecTv ID for use for streaming services but my problem is my DirecTV ID sometime can't log into HBO GO, Showtime Anytime, Starz Play, in fact i'm having trouble logging into any 3rd party streaming service, This problem is on my desktop computer, laptop, smartphone, tablet, since i became a DirecTV customer i haven't been able to sign up, use any streaming service

    DB:3.02:New Customers, Cannot Use Hbo Go, Showtime Anytime, Starz Play And Others ds

    thecbuda wrote:

    i recently started DirecTV service about 3 weeks ago, i started to set up a DirecTv ID for use for streaming services

    Understand that you must use the same email and password that you use to access your account at www.directv.com and the password must be alphanumeric, no special characters. The was a problem with HBOGo but that seems to have cleared up.

  • RELEVANCY SCORE 3.02

    DB:3.02:Unlimited Games + Starz Play Pak m8



    I was recently charged for Unlimited Games + Starz Play Pak (20.98) for 2 months -- but neither my husband or I approved this addition toourbill. I was told by the phone rep that an email was sent and something in the email had to be clicked to be activated. I looked for emails from Verizon and I can find NO such email in my email box.Please explain how this charge was added to my bill.

    DB:3.02:Unlimited Games + Starz Play Pak m8


    I've had FiOS for 3 months now and just noticed these two mysterious charges on my bill that I never asked for.

    Unlimited Games + Starz Play pak - $20.98
    Security and backup bundle/50 GB - $10.00

    I will be contacting Verizon Monday morning to resolve it. If they give me a problem they will be at risk of losing a customer. 

  • RELEVANCY SCORE 3.02

    DB:3.02:How Do You Cancel Verizon Starz Play? xx



    hi. i need to know how to cancel this. there is no help anywhere to cancel this service. i have been trying to cancel this for 3 months with no luck. please provide a phone number and/or an address. thks, much. ll

    DB:3.02:How Do You Cancel Verizon Starz Play? xx


    Hi you can try calling 800 427 9977 or 800 688 2880 ask them to remove it off of your account. Hope that helps Brett





    Brett
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • RELEVANCY SCORE 3.02

    DB:3.02:I Cant Watch Hbo Or Starz 9m



    I have hbo and starz included in my cable and it works on tv but when I get on my xfinity to go app it says I need a subscription...when I already pay for hbo and starz HELP!!!

    DB:3.02:I Cant Watch Hbo Or Starz 9m


    I have hbo and starz included in my cable and it works on tv but when I get on my xfinity to go app it says I need a subscription...when I already pay for hbo and starz HELP!!!

  • RELEVANCY SCORE 3.00

    DB:3.00:Error 6002 kk



    Get this on ALL premium shows, HBO, STARZ, SHOWTIME, etc

    using IE. Works OKAY using Firefox. Worked okay for IE until about

    two weeks ago.

    Tried uninstalling and reinstalling Silverlight.

    --------------------------------------------------​------------------------------------

    message as soon as you click on play

    This video cannot be played.

    Sorry, this video is currently unavailable. (Error 6002)

    Please check back soon.

    --------------------------------------------------​------------------------------------

    IE version 9

    Firefox version 9.0.1

    Silverlight version 5.0.61118.o

    video doesn't start, so I can't give you shift+L+output




    DB:3.00:Error 6002 kk

    ComcastJoe wrote:little_devil wrote:
    Get this on ALL premium shows, HBO, STARZ, SHOWTIME, etc

    using IE. Works OKAY using Firefox. Worked okay for IE until about

    two weeks ago.

    Tried uninstalling and reinstalling Silverlight.

    --------------------------------------------------​------------------------------------

    message as soon as you click on play

    This video cannot be played.

    Sorry, this video is currently unavailable. (Error 6002)

    Please check back soon.

    --------------------------------------------------​------------------------------------

    IE version 9

    Firefox version 9.0.1

    Silverlight version 5.0.61118.o

    video doesn't start, so I can't give you shift+L+output

    Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

    In the meantime, please use one of these browsers to watch videos:

    Goggle Chrome 16

    Safari 5.1

    Firefox 9.0

    Please follow this thread for updates:

    http://forums.comcast.com/t5/XfinityTV-Online-Help​/Internet-Explorer-9-not-playing-videos/td-p/11420​...

    Also, what do you mean when you say it works Ok in Firefox? Slow? Choppy? Sound? etc.

    Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

    It works the way it should, NO problems at all




  • RELEVANCY SCORE 3.00

    DB:3.00:Missing A Starz Channel p7



    Mod's - Why was STARZ Cinema channe (374) removed from comcast of Garden State system?

    DB:3.00:Missing A Starz Channel p7


    Mod's - Why was STARZ Cinema channe (374) removed from comcast of Garden State system?

  • RELEVANCY SCORE 3.00

    DB:3.00:Starz Play Device Questions xx



    How do I know that the device I am able to delete is notthe machine I am on?

    In other words how can I tell the id of the machine I am currently on?

    DB:3.00:Starz Play Device Questions xx


    How do I know that the device I am able to delete is notthe machine I am on?

    In other words how can I tell the id of the machine I am currently on?

  • RELEVANCY SCORE 3.00

    DB:3.00:Starz z9



    If we have Starz how come the Starz channels are blocked and we can only use watch from our computer or

    from on demand?

    DB:3.00:Starz z9


    Are you going to get back with me on this today? Please

  • RELEVANCY SCORE 3.00

    DB:3.00:Cable Tv Package - How To Save $$ 31



    I have the triple play

    HD Preferred XF Bundle Includes Digital Preferred with Starz, access to Starz On Demand Programming, HD Technology Fee, Internet Service and Digital Voice Unlimited

    is there a package that I could switch to, that could save me money. My bill went up ~$50/monththis year over all. I need the internet and phone, and for TV just want the basic stuff plus ESPN channels (espn2, espnu), and that's it. I currently have MLBTV, NBATV, etc. Is there another TV package I could get cutting out these other premium channels that would cost less? If so, how do I go about doing it. Going online here, I don't see contact information. Who do I call? Thanks!

    DB:3.00:Cable Tv Package - How To Save $$ 31


    Call and select to downgrade yourbundle and try selecting to downgrade or disconnect everything.

    When you get to someone, explain your situation andsee what they can do for you.

  • RELEVANCY SCORE 2.99

    DB:2.99:Video Plays, Sound Does Not... mk



    Trying to watch a video online (through my Starz subscription) and the sound will not play.

    All other audio form the computer (including other websites) work just fine.

    Video loads and is good, but there is no audio.

    DB:2.99:Video Plays, Sound Does Not... mk

    fl2244 wrote:

    Trying to watch a video online (through my Starz subscription) and the sound will not play.

    All other audio form the computer (including other websites) work just fine.

    Video loads and is good, but there is no audio.

    Make sure your speakers are installed properly. Once you are sure they are properly installed, make sure you don’t have any headphones or other devices plugged into the headphone jack.

    When you click the speaker button to the right of the green bar, this mutes the sound. Even if you mute it then leave the video then come back to it later, the volume is still muted. Click the speaker box and see if that works.

    If the steps above do not work, please tell me what specific videos have no sound?

    Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

  • RELEVANCY SCORE 2.99

    DB:2.99:Starz Play z3


    Is there a reason why Comcast isn't listed under TV providers when registering for Starz Play? I enjoy using HBO GO and Showtime Anytime apps. Sometimes the Xfinity TV app doesn't have closed captioning and I try the network app instead... I see no reason for this.

    DB:2.99:Starz Play z3

    Is there a reason why Comcast isn't listed under TV providers when registering for Starz Play? I enjoy using HBO GO and Showtime Anytime apps. Sometimes the Xfinity TV app doesn't have closed captioning and I try the network app instead... I see no reason for this.

  • RELEVANCY SCORE 2.99

    DB:2.99:The "Hide" Filter Filtering Out All Premiums z1



    For about a week or two I have been having issues with the Hide filter. When I click it the filter actuallu filters out everything I am supposed to have. (HBO/Starz)

    I have the digital Prefered Triple Play package so I know it isn't because of my subscription. However, when I just go to networks and set the filter for Enc/HBO/Starz I get the full listing and am able to watch the shows.

    Just wondering why the Hide filter seems so screwed up.

    DB:2.99:The "Hide" Filter Filtering Out All Premiums z1


    This thread was started a month and a half ago.

    "Our team is working on it."

    Your team? YOUR TEAM? This is a one day fix for a single engineer. If you seriously need a team to fix this simple bug, I think I know why you're having so many technical issues.

  • RELEVANCY SCORE 2.99

    DB:2.99:Starz Movies In Spanish On Xfinity Player jf



    Jack Jill as well as John Carter will only play in Spanish

    DB:2.99:Starz Movies In Spanish On Xfinity Player jf

    jerrygrammer wrote:

    Jack Jill as well as John Carter will only play in Spanish

    Are you using theXfinity TV Appor theXfinity TV Player App?

    Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

  • RELEVANCY SCORE 2.99

    DB:2.99:Ipad App Premium Channel 7d


    We have Starz as part of our xfinity triple play package. I just put the app on my IPad and when I tried to watch a Starz movie it told me I needed a subscription. I had to sign in so why isn't it recognizing what premium channels we pay for?

    DB:2.99:Ipad App Premium Channel 7d


    try clearing your cache and your cookies then restart your pad. If that does not work clear cookies and cache again then delete the app, restart the pad, then download the app again. If it still does not work then try a hard reset of the pad. If none of that works you might try calling comcast to check the codes on your account.