• RELEVANCY SCORE 5.19

    DB:5.19:Poor Poor Poor Service dz





    Please can i have a moderator contact me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    DB:5.19:Poor Poor Poor Service dz


    Try making a complain to BT...... They never take a complaint... I made a complaint directly to the Indian service team, and it was politely dealt with and resolved. The process did take a bit of time overall, and involved a rather unnecessary 'engineer' visit becuase of the absurd rules Openreach impose on BT retail and all other ISPs using their infrastructure, but critical thing ... it was resolved.

    On john46's point: unfortunately it seems from various posts that the mods often take even more than 3 days to respond at the moment due to pressure of work.

    On Keith's point: I agree patticakeshould state your problem on this forum so that people can try to help resolve it. The mods should be a last resort after trying regular service and seeking help on the forum. No wonder they get so busy if everyone tries to shortcut the alternative routes.

  • RELEVANCY SCORE 4.39

    DB:4.39:Poor Service From Bt No Respose To Email To Bt Hel... x1





    BT haven't responded to the e-mail help form sent a day ago and have not retuned the phone calltodayas they claim to do within an hour - such poor service.

    DB:4.39:Poor Service From Bt No Respose To Email To Bt Hel... x1


    Hi gavinroebuck The mod team are a small UK based specialist team who deal with each email personally and reply directly to either by phone or email each mail is dealt with in turn hence the wait i note your comment about the forum i will draw your attention to the notice att the top of the main forum page "This is the place where customers help other customers get the most out of their BT products and services. Check out the boards below for some helpful advice on broadband, phone, and lots more"




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 4.27

    DB:4.27:One Bt Vision Box Is Poor cf





    I am happy with BT vision as a service, does what i need it to and works really well.

    However come on BT, only being able to have one box in the house is very very poor, in this day and age you should be able to have an exra box in each room, sky and Virgin both do it, how about making a wireless v-box for extra rooms ??They also now allow it on tablet devices, sadly again BT vision are still stuck on the technology front, not good.

    Are there any plans for BT to do this ? if not i may have to move i am afraid, feels like BT are being left behind on the tech front.

    Frustrating

    DB:4.27:One Bt Vision Box Is Poor cf


    Hmm... someone with your forum experience should know how to handle such a person without becoming arrogant.

  • RELEVANCY SCORE 3.98

    DB:3.98:Poor Quality Service On Bt Vision Since The Upgrad... 7j



    Why is the BT vision TV so slow now that the upgrade has happened?

    It is quicker to watch i player on your ipad plugged into the TV. The on demand services struggle to play a whole episode.

    I am not impressed by the the new service, shame that we have just renewed our subscription, I would swap providers.

    DB:3.98:Poor Quality Service On Bt Vision Since The Upgrad... 7j

    Hi dkf101,Welcome to the forum.Sorry to hear this, can you send in your details and we'll look into this? You can send in your details by clicking on my username, our contact link is under "About me" on my profile page.Stephanie



    StephanieBTCare Community ManagerIf you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.Our second newsletter is out now, let us know what you think!

  • RELEVANCY SCORE 3.97

    DB:3.97:Bt Infinity Homehub 5 7f


    After reading quite a lot of similar speed issues I must day that I am really stunned that BT service should be reported to the likes of watchdog. Here is my issue and I am quite lax with sorting things out. However I was previously with BT and my speed was really poor and not achieving 19 mbps. During my time with BT I had raised issues with BT technical whom always call from India with such a strong Indian accent I could not understand what they were trying to tell me. I did try all their recommendations but did not get anywhere they just said that they will escalate to the next level? Anyway cut along story short I thought but switching to BT infinity this would short out problem little did I realise the same problems and same exchauses I now have very poor fluctuating speeds as low as 5mbps when at first install was 79 Mbps?!I feel like Im just going r puns in circles and if I don't have a solution and steady speed I will demand to speak with a BT from UK and will ask for a refund as I am not getting the speeds as promised.. I have read many forums and all point to the same issues!? Its not fair and right that we are to pay a premium price per month only to have speeds similar to my last poor BT package...I should have known better than to stay with BT and how wrong I was in doing so!






    Solved!
    Go to Solution.

    DB:3.97:Bt Infinity Homehub 5 7f


    Totally agree. Cannot get any answer out of BT. Thinking I'm going to cancel and say they just don't provide the service they claim.

  • RELEVANCY SCORE 3.83

    DB:3.83:Broadband Line Speed k9



    Getting really fed up that I'm not getting the Infinity speeds that I was promised when I signed up. Last night the line dropped out entirely. All the Indian Help Desk can advise is re-boot the Hub/router. No BT, you can do better than this. Get a man out to activitly look into the reasons why the service provision has dropped to this poor level. And don't hide behind the "we try to provide an even service to all consumers" as that's rubbish since my neighbour (also on BT) does not have these issues.

    DB:3.83:Broadband Line Speed k9

    The first step to solving your problem is to get your IP Profile by running the BT speedtest at www.speedtest.btwholesale.com and going on to do the Further Diagnostics.



    --To say thanks for a helpful answer, please click the white star

  • RELEVANCY SCORE 3.79

    DB:3.79:Sky Go kp



    Totally fed up with Skys excuses for not releasing Sky go for Samsung Tab 2 I am watching BT sport on this device a week after they launched the channel.Sky you have lost customer focus or is it you have just become too big for your boots ? Poor service and poor value formoney too.

    DB:3.79:Sky Go kp


    Possible good news posted here (at the top of this forum):

    http://helpforum.sky.com/t5/Sky-Go-on-Android/Sky-Go-Statement-Alun-Webber-Managing-Director-PDD/m-p...

    Beta app due out next month.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.79

    DB:3.79:Mac Code Problems ss



    Not impressed with BT at all. Requested a MAC code on Saturday and was given one straight away, passed the code to my new provider who are now telling me that the code is invalid. Phoned BT this morning who are apparently updating their system and can't provide me with a MAC for another 5 days. Very poor service, can't wait to see the back of BT!

    DB:3.79:Mac Code Problems ss

    Hi Nicky91,Did you get this sorted or are you still having trouble getting a MAC code?Cheers,Chris.BT Moderator Team.



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  • RELEVANCY SCORE 3.75

    DB:3.75:Poor Broadband Speed, Poor Customer Service ka



    I've had issues with my broadband now for a fe months, dispite raising a fault with Sky i was told weeks ago that BT needed to carry out maintence on my line and either BT or SKy would call me back, i've heard nothing for over 3 weeks now.....

    Called Sky last night after queueing for over 20mins an agent picked up the call and cut me straight off.

    Called back again tonight and whilst having to re-trace all the troubleshooting steps I have done numerous times before, the call mysteriously disconnected at a few minutes to 9pm....Call centre closing any coincidence.

    Virgin Media here I come in February!!!!!

    DB:3.75:Poor Broadband Speed, Poor Customer Service ka


    Hi Kei,

    I did try to call back again last night but there was a long wait once again, I will try again this evening, as the call disconnected I would have thought the agent or another member of Sky may have attempted to call me back on this.

    I have tried those steps and have had to do them on numerous phone calls, I was previously advised that my linehad a fault (not the fault on installation) and BT would have to resolve, I've never heard anything back on this.

    I've given up hope a little on this now as to call and repeatedly go through all the steps is very time consuming and tedious, unless something drastic happens on this soon i will be terminating my package and returning to Virgin Media in the new year.

  • RELEVANCY SCORE 3.70

    DB:3.70:So, So Very Poor Bt js



    i now have utter pleasure in posting my latest and most highest speed acheived today with infinity, i would also like to thank BT for the total apathy that BT show
    FAQ

    Test1 comprises of two tests1. Best Effort Test: -provides background information.
    DownloadSpeed7942Kbps0Kbps38717KbpsMaxAchievableSpeedDownload speedachieved during the test was - 7942 KbpsFor your connection, the acceptable range of speedsis 12000-38717 Kbps .Additional Information:IP Profile for your line is -38717 Kbps
    2. Upstream Test: -provides background information.
    UploadSpeed8104Kbps0Kbps10000K
    this total lack of speed and service disruption has dragged on since my installation, two weeks ago.

    to top it all, BT were very quick in sending my first infinity bill last week, which i find disgusting for a service that they cannot even provide to me

    DB:3.70:So, So Very Poor Bt js


    one is running XP, another is using vista and two are using windows and it makes no difference to the general speed at all. last night from 8pm onwards i dropped to an all time low of 128kbps and this morning i am stuck at 2046kbps

  • RELEVANCY SCORE 3.62

    DB:3.62:Rubbish Service d1



    BT vision box and Internet worked excellent the first week I had it, after that week it has gone down hill, internet is worse than talk talk, bt vision box has no signal. Mi paying roughly £45 a month for some which is very poor, customer service don't apologise or even try to resolve the issue with not even an offer for compensation. Very very poor so far will be thinking about Sky very soon if this problem is not resolved soon. I will be reporting this to Offcom

    DB:3.62:Rubbish Service d1

    Are you using Infinity (fibre) or normal broadband if you care to give more information about your problem then one of the forum users can help you



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  • RELEVANCY SCORE 3.61

    DB:3.61:Bt Vision Box. fz



    I have had months of problems with the handset and the bt vision box - even after resetting and losing all my recordings - the box freezes will not move - or will then go ten times faster with NO control .Batteries changed - resets - nothing seems to work - now getting frustrated - no compensation on bills paid - worst system ever - very poor complaints procedure - will have to consider new provider to get the service i would like .

    DB:3.61:Bt Vision Box. fz

    fredthered2 wrote:
    I have had months of problems with the handset and the bt vision box - even after resetting and losing all my recordings - the box freezes will not move - or will then go ten times faster with NO control .Batteries changed - resets - nothing seems to work - now getting frustrated - no compensation on bills paid - worst system ever - very poor complaints procedure - will have to consider new provider to get the service i would like .

    This is a user-to-user forum, there are only BT customers here, not staff. No-one here cares or minds if you go elsehwere and threats to do so won't achieve anything.

    On the other hand, if you would like help from members of the community why not take time to elaborate on your issues and someone may have some advice or thoughts which will assist.

  • RELEVANCY SCORE 3.59

    DB:3.59:Disgraceful Customer Service aj


    BT care should be renamed BT don't care!! A warning to all BT customers from a previous customer. After cancelling my broadband and phone line due to the poor an inadequate service recieved from BT in every department I felt relieved. However this was short lived. Just had an email on the change over date saying they have charged me £12 this month for the BT sport which was free with the broadband which has now been cancelled. When I phoned to say I have cancelled BT services I'm spoke to by 2 useless and unhelpful staff members, one of which said he was a manager, I'm told that I will have to phone back again tomorrow to cancel it as my account is in lock down. I bet when I phone tomorrow I will be told that They will try and rob me of another £12 at the end of the month. Very sneaky BT, think of how much money you can rob of the little guys ifyou do this to every customer. Poor customer service, poor company, poor attitude. Please do not reply with pathetic and patronising responses regarding reading the small print. FACT: BT sport was free with BT broadband. I have cancelled BT broadband.

    DB:3.59:Disgraceful Customer Service aj

    BT care should be renamed BT don't care!! A warning to all BT customers from a previous customer. After cancelling my broadband and phone line due to the poor an inadequate service recieved from BT in every department I felt relieved. However this was short lived. Just had an email on the change over date saying they have charged me £12 this month for the BT sport which was free with the broadband which has now been cancelled. When I phoned to say I have cancelled BT services I'm spoke to by 2 useless and unhelpful staff members, one of which said he was a manager, I'm told that I will have to phone back again tomorrow to cancel it as my account is in lock down. I bet when I phone tomorrow I will be told that They will try and rob me of another £12 at the end of the month. Very sneaky BT, think of how much money you can rob of the little guys ifyou do this to every customer. Poor customer service, poor company, poor attitude. Please do not reply with pathetic and patronising responses regarding reading the small print. FACT: BT sport was free with BT broadband. I have cancelled BT broadband.

  • RELEVANCY SCORE 3.56

    DB:3.56:Why Can Nobody At Bt Ever Apologise For Poor Servi... 1m



    Wife has waited in all day for a promised BT engineer. None has turned up and BT has now arbitrarily decided they will not come until Friday. They only told her this after she spent an hour trying to find out where the engineer was. No apology offered and if she had not called doubtless BT would never have bothered to say they were not coming.

    It is incredibly poor service to start with but really appalling that its very obvious BT does not give a stuff.

    DB:3.56:Why Can Nobody At Bt Ever Apologise For Poor Servi... 1m

    jpsc01 wrote:
    Sorry Keith, but I dont think your response makes sense. We use external providers for some of our work and (a) we have agreed service levels with them and know what they are doing, so if we say wednesday it means wednesday. (b) if there is an issue we say sorry we do not say it is not our fault blame Openreach.

    And we dont leave it to the provider to tell us they are late we check. I would also say there is a difference between no preferential and equally poor service.

    The problem is that Openreach have a monopoly over installing and maintaining phone lines (and now fibre broadband as well), with the exception of areas covered by Virgin cable. As a result, they really don't care about customer service.

    If they don't turn up, there's nothing either you or BT can do about it, but to make another appointment*. Even if you change to another provider, you will still have to hope that Openreach decide to turn up on the appointed day.

    *Actually, you can claim £10 from BT for a missed appointment.

  • RELEVANCY SCORE 3.55

    DB:3.55:Rugby On Bt Sport On A Friday Evening - Why So Muc... md



    Hi all

    I watch almost any sport but particularly like Rugby (Union and League)

    On Friday night the rugby was ruined by constant buffering and VC 019 errors although on SATURDAY afternoon the football was perfect with NO BUFFERING or VC019 errors.

    I note a message on the BT Sport site that the rugby on Friday could be watched without being a BT Subscriber!!

    Could this be the reason why Friday night is so poor ie the service is swamped with viewers taking advantage of this "Free to view" offer??

    If BT is to offer "Free to view" rugby on a Friday night could they PLEASE ensure they have the capacity to cope so that those of us subscribe have a fair deal.

    Regards

    Edward

    DB:3.55:Rugby On Bt Sport On A Friday Evening - Why So Muc... md


    Hi all

    I watch almost any sport but particularly like Rugby (Union and League)

    On Friday night the rugby was ruined by constant buffering and VC 019 errors although on SATURDAY afternoon the football was perfect with NO BUFFERING or VC019 errors.

    I note a message on the BT Sport site that the rugby on Friday could be watched without being a BT Subscriber!!

    Could this be the reason why Friday night is so poor ie the service is swamped with viewers taking advantage of this "Free to view" offer??

    If BT is to offer "Free to view" rugby on a Friday night could they PLEASE ensure they have the capacity to cope so that those of us subscribe have a fair deal.

    Regards

    Edward

  • RELEVANCY SCORE 3.54

    DB:3.54:Poor Customer Service a3


    Again another email to bt, its now been over 4 weeks and still no Internet or land line? For the last 4 days I have had a text saying that someone from bt will phone at a time of the day that suits me, so I make sure my mobile is close by,, guess what I have not been called by anyone from bt, why do they bother.This is a joke and its a joke that they say they offer the best Internet service, I don't think so.. Now am wondering why do I bother to even email or try to phone.Again if any body sees this from bt perhaps a phone call or email just to let me know what is going on.

    DB:3.54:Poor Customer Service a3

    @jbarnski changing providers now will incur cancellation charges to the end of your contract which in your case will be very expensive you have been offered help in one of your other posts



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.54

    DB:3.54:Why Is Froch -Groves Not Available On Sky Go? Pretty Poor Service I Am On Holiday And A Sky Custome 3a



    i am a sky customer pretty poor service. The only reason I have sky over BT is sky go and I am getting pretty unimpressed with the service you get. it never seems to work for important stuff I want to watch. I think i am going back to BT.

    DB:3.54:Why Is Froch -Groves Not Available On Sky Go? Pretty Poor Service I Am On Holiday And A Sky Custome 3a

    Hey hoxtoncasual,

    Thanks for posting, and welcome to the forum.

    As the fight is an exclusive Sky Box Office event, it will only be shown on Sky boxes, as Sky Go does not offer the Sky Box Office service/channels. The event is a Sky Box Office event as this is the agreement that we have in place with the promoters of the fight, which allows us to show their content.

    Apologies for any inconvenience this may cause. You can find all the info on the fight, and ways to book it, by clickinghere.

    My apologies for the inconvenience this causes,



    Tom
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.51

    DB:3.51:Why Are There So Many Complaints About Bt Broadban... mz



    I wish to just point out something that seems quite obvious!

    Why are there so many complaints and so many problems with BTs Broadband service?,now I guess someone is going to quote statistics but im afraid numbers etc,wont wash,as you can go to any ADSL site or forums and see the amount of complaints against BT Broadband on ratio to other IPs is much greater no matter if there are more numbers using BT broadband!

    I can understand that BT are the biggest supplier but then in that case,they should have the better service than any other as well as the best and fastest Broadband and the most stable .

    There profits this year was extremely high so I cant see an excuse on any account for poor service at all.

    Is this due to the poor Service or the very poor Infrastructure of BTs Equipment or poor quality Management or poor Customer service?

    I am just interested in your honest opinions!

    And if there is a IP who has a higher rate of complaints please share!

    All best.

    DB:3.51:Why Are There So Many Complaints About Bt Broadban... mz


    As did sky plusnet and many other ispswhen faced with a court order they have to comply the error was on the law companies side they let the data slip this link says more http://www.thinkbroadband.com/news/p/7.html

    __________________________________________________​_________________________

    Plusnet is just another part of BT, isn't it? And aren't BT refusing to hand over more details to Ministry of Sound until a test case can be heard, or something like that? If they can resist court orders now why wouldn't they do it earlier on?

  • RELEVANCY SCORE 3.50

    DB:3.50:No Phone Line Or Bb New Customer Poor Service a1



    I am a new customer to i had a appointment this morning for a bt engineer to call to install a phone line for phone and bt broadbandI had taken the morning off workthe engineer from Kelly communications working on behalf of bt called at my house and installed a telephone socket and a cable to the box on the outside of my flat then he went to the street cabinet and came back and said the line from the cabinet is not working and another engineer would call out but no one has been I phoned BT and a lady who sounded Indian was useless and could not update me or tell me what was going on I find the very bad customer service can and one help, Thanks

    DB:3.50:No Phone Line Or Bb New Customer Poor Service a1

    Kelly communications work on behalf of OPENREACH until the engineer has reported the problem back to his office the data will not reach BT Retail your supplier for up to 24 hours another engineer will be arranged and you will be contacted if it is necessary to visit your home



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  • RELEVANCY SCORE 3.50

    DB:3.50:Re: Phone Fault 8j



    bt are absolutely the poorest service provider anywhere , reported fault 14/10/13 told it would be fixed within 3 days but it may cost me 130 quid ok ..... engineer turned up sat in van did nothing and went , complained reported fault again engineer came looked decided he needed a telehoist come back soon , telehoist came ,telehoist went still not fixed reprted fault and complained again ,got red letter for bill sorry bt you can stick it , booked engineer for today didnt turn up !!

    this has to be the poorest most inhumane service ever throughout this we have endured endless calls from india asking if we are happy with the service really really ???? rubbish service terrible impossible to contact and no response back i am gonna go and kick up a fuss at 81 newgate street it might help

    poor service poor service

    DB:3.50:Re: Phone Fault 8j

    Hi 1monthnotfixed,If you fill out the contact us form located in the about me section of my profile we can look into this for you.Cheers,chrisBT mod Team.



    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RELEVANCY SCORE 3.50

    DB:3.50:Poor Customer Service Hidden Fees. jc



    Hey,

    been a customer of bt for over 2 years now, never been happy with service I received nor with the broadband, broadband wifi works always very poor and sometimes keeps disconecting. been always told either to change channel or reset the home hub,

    did move twice a home,now I got a hidden fee of the installation, I'm not going to pay over 140 for installation for a several reasons:

    1: It was not mentioned anywhere at all,moved house online. no mentioning everywhere, rather then paying the 130 I would have been off to virgin which is way cheaper and has no hidden fees.

    2:I'm temporary at this address

    did enter chat session, was told that the fee is normal. and its normal that it wasnt mentioned anywhere.

    I spoke many times with bt before moving, asked even if i can re-upgrade to infinity again after changing address again was told easily yes, no mentioning even then fees of it during the whole process, I saw the fee when I got loged in online,

    from all this time being with bt, i have no positive points from being a bt customer. the service of broadband is very poor. the customer service is not better either.

    been always having bills that are way higher then it supposed to be without even having a phone, i had to pay always some extra things

    DB:3.50:Poor Customer Service Hidden Fees. jc

    Did you contact OlgaC as she will be able to help you and the forum mods take personal ownership of problems until resolved and give you a single point of contact in the UK



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.49

    DB:3.49:Poor Customer Service xs



    How do I contact comcast about poor customer service?

    DB:3.49:Poor Customer Service xs


    To get help, your best option is to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.49

    DB:3.49:Bt Broadband jx


    Due to poor reception on BT Vision - TV and Replay - I have used broadband to watch programmes on my computer instead.

    Now BT Vision have the audacity to advise me that they will be charging me extra for broadband usage.

    BT Vision -sort this out now.

    I can't wait for contract to end.

    Best quote of the week " Spiritualists have been asked to prove that they can contact the dead - a spiritualit managed to speak to BT Vision Broadband Customer Service. QED" Nice one - best laugh I've had all week for this useless dis -"organisation"

    DB:3.49:Bt Broadband jx


    Hi caroline2011

    I am sorry that youhave been having problems.

    Does the problemoccur whenwatching TV on the Freeview channels orisit with when you are trying to see On Demand content?

    There are steps you can take to improve your Freeview reception. Have a look through the info here.

    Could you also run a test for me via www.speedtester.bt.com and post the results so I can make sure your On Demand has enough speed to work.

    I'll keep an eye out for your reply.

    Thx

    Craig




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”td-p/30"Ratings star on the left-hand side of the post.If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RELEVANCY SCORE 3.49

    DB:3.49:Email Not Working With Ip Cameras On Bt 8m



    OK firstly hello.

    I have switched from Virgin Media to BT last week due to very poor service from Virgin. BT infinity is working great with no issues at all.

    I do have one big problem though, I have Tenvis IP cameras at my home that are setup to send me email alerts if someone comes near the house. Under Virgin they worked great but with BT I just can not get them to work.

    Here are the settings can anyone see what's wrong ?

    Sender - myemail@btinternet.com

    Receiver - myemail@gmail.com

    SMTP server - mail.btinternet.com

    SMTP Port - 465

    Transport Layer Security Protocol - TLS

    SMTP User - myemail@btinternet.com

    SMTP Password - myemail password

    Like I say with the Virgin Media modem it works fine, with BT is is like the homehub 5 is blocking any outbound email from the cameras.







    Solved!
    Go to Solution.

    DB:3.49:Email Not Working With Ip Cameras On Bt 8m

    Its OK I found the fix, I changed the SMTP to smtp.mail.yahoo.com and it now works.

  • RELEVANCY SCORE 3.49

    DB:3.49:Re: Poor Broadband Service Poor Bt Support cs



    Can someone please advise on an alternative to the BT home hub 3? I've been having a lot of problems with my wired connection. When I had ADSL, I only had one box. Now I've got two. BT say one is the modem and one is the hub. Can someone please explain? What's the difference between a modem, a router, a hub and a switch? What should I buy to get the darned thing working?







    Solved!
    Go to Solution.

    DB:3.49:Re: Poor Broadband Service Poor Bt Support cs


    That's almost exactly the same problem I've seen on most of the HH3s I've had the misfortune to tangle with. I've replaced my HH3 with a cheap TP-Link wireless router, but I think I want more facilities than this can provide, so I'm going to upgrade to a Draytek or a Cisco unit. That's what BT should be providing instead of the cheap and shoddy HH rubbish.

    This is doing NOTHING for their reputation and the incomprehensible, clueless Indian call centre staff are bearing the brunt of all this frustration.

    When will BT admit that there's a serious problem with these things?

  • RELEVANCY SCORE 3.48

    DB:3.48:Moved Incorrect-Broadband-Usage-And-Poor-Servic... sp



    Moved to Other BB Querieshttp://community.bt.com/t5/Other-BB-Queries/Incorrect-broadband-usage-and-poor-service-from-BT/td-p/...




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    DB:3.48:Moved Incorrect-Broadband-Usage-And-Poor-Servic... sp


    Moved to Other BB Querieshttp://community.bt.com/t5/Other-BB-Queries/Incorrect-broadband-usage-and-poor-service-from-BT/td-p/...




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  • RELEVANCY SCORE 3.48

    DB:3.48:Bt Home Hub 3 9p



    can anyone explain why my bt home hub throughput speed is 7150 yet using a netgear 834pn it is and always has been 8128 i have reported this 4 times even had bt engineer in my house to check all was ok i will never use bt as a provider once my contract runs out very poor shoddy service so if by any chance you are not with bt id stay a mile away complete **bleep**

    DB:3.48:Bt Home Hub 3 9p


    Nice point right there. Every modem has its different firmware but I believe the speed difference is not really that huge of a difference.

    If the current setup works for you, I would use that and it's will take most of your time if you will try to get the BT to have the same performance. Just throwing out my two cents opnion.

  • RELEVANCY SCORE 3.45

    DB:3.45:Poor Service From Bt - Installation [Or Lack Of It... 19



    Order placed on:

    Tue 03 Sep 2013 for Unlimited BT Infinity 2

    Appointment for 12 September 2013 between 0800 and 1300 made

    6 September 2013 email You've got equipment on the way

    When: 10 September Time Between 7am and 6pm

    Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed

    Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.

    Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.

    Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed

    Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.

    Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.

    Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.

    Poor service.

    DB:3.45:Poor Service From Bt - Installation [Or Lack Of It... 19


    Hi Davidwalkerbatley

    Sorry for the experience you have had so far.

    Please fill out the contact us form in my profile you will find it in the section 'About Me'

    Thanks

    Stuart




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.44

    DB:3.44:Bt Premium Channel Switchover, Poor Customer Servi... 7k



    Just trying to talk to an advisor on the premium channel switchover on the 23rd of April and they havent had a brief with regards to this????

    I would have thought ALL advisors would know about this! This is poor!

    Now two advisors spoke with and still no one is aware of what it going on with this switchover???? Now transferred to Technical Dept????

    Very very frustrating and annoying as i am speaking with Vision advisors and now Technical advisors.

    WHAT THE HELL IS GOING ON BT???????? GET YOUR ACT TOGETHER PLEASE!

    DB:3.44:Bt Premium Channel Switchover, Poor Customer Servi... 7k


    Have to pay £35 for the privilage? I for one will not be paying for something that they have stated will be free of charge. I changed to infinity for the quicker speeds and now because peple have switched they are taking advantage of them!

    How can they possibly turn the ariel signal off? Surely the people who do not have the Infinity fibre optic connections still have to receive via ariel, therefore the signal should still be there?

    If BT continue with this rubbish and start to charge for future things even though paying for full package (TV, Braodband and phone) then i will be looking to move my business elsewhere and i know quite a few others who will be doing the same.

    BT are becoming like SKY and exploiting the public once they have them in their net!!!!!

  • RELEVANCY SCORE 3.43

    DB:3.43:Sort It Out Please j7



    Apparently there is a major network outage which has affected the internet channels ..

    Not happy .... poor communication -- why is the service status page on Bt .com not showing this --

    Lot of wasted time becauise of poor and inadequate communication.

    DB:3.43:Sort It Out Please j7


    Apparently there is a major network outage which has affected the internet channels ..

    Not happy .... poor communication -- why is the service status page on Bt .com not showing this --

    Lot of wasted time becauise of poor and inadequate communication.

  • RELEVANCY SCORE 3.42

    DB:3.42:Sony Has Poor Customer Service a8



    SONY Has poor Customer service

  • RELEVANCY SCORE 3.42

    DB:3.42:Poor Broadband Service Poor Bt Support z8



    Like many others that have posted messages the service at BT appears to be getting worse and worse. Having spent many hours on the phone to India after a line fualtmy IP profile has not reset after 6 days severely limiting communications. Prior to the line fualt the broadband speed was a regular 4 to 5 Mbs. The BT Speedtest DSL connection rate is 5.25Mbs but the IP Profile is stuck at 0.14Mbs. Can anyone assist and getting this reset ?

    DB:3.42:Poor Broadband Service Poor Bt Support z8

    ok just try 192.168.2.1 and see what happens



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.42

    DB:3.42:Sky Vs Bt Infinity xk



    Why doesn't sky value its customers? I need to upgrade to Fibre broadband and have spent the day compatinf Sky with BT Infinity. For similar cost BT offer 78 Mb sky offer 40, Sky will charge £50 fitting fee, bT charge nothing, BT give you a £50 sainsbury voucher. Yet when I explain this to sky with whom I have everything and have done for years, they say 'Oh well'!

    I don't want to have to leave Sky but such poor service doesbn't encourage me to stay as it doesn't affect me to leave.

    What are the benefits to Sky over BT to keep me with Sky?

    DB:3.42:Sky Vs Bt Infinity xk

    Well I've been with Sky TV for almost 10 years and when I moved over 2Sky Fibre from BT Fibre I didn't need an OR engineer out 2my house it was a setting switch or something like that. So I asked about the £50 fee as I didn't feel I needed 2pay that much and got some knocked off so sometimes us customers do get good deals sometimes for me it was if you don't ask you don't get.

  • RELEVANCY SCORE 3.39

    DB:3.39:Are Bt Deliberately Hiding My Broadband Contract E... 1s



    i am thinking of getting shot of BT Broadband due to the poor customer service I have received over the past 18 months or so. i cannot find any information anywhere regarding when my 18 month contract expires. Is this yet another scam by BT to make leaving as difficult as possible for customers?

    DB:3.39:Are Bt Deliberately Hiding My Broadband Contract E... 1s


    Alternatively dial 150 and select the options to cancel the service. They will soon tell you if you're still in contract. And if you're not, they will make you an offer to try to get you to stay.

  • RELEVANCY SCORE 3.37

    DB:3.37:Given Up p8



    BT Vision quite frankly is, I feel , a waste of money quite apart from the fact it works so intermittently as to be beyond annoying.Subsequently have cancelled all packages (ex Sky sports) ,purchased a Roku box and subscribe to Netflix.A huge choice of films and TV series (Breaking Bad etc) and so far an excellent service at less cost.

    Sorry BT for two years I have had nothing but problems and you have given me nothing but poor service,failed engineering visits etc. However,very,very happy with Netflix - would recommend it to all.

    DB:3.37:Given Up p8

    I can't say I blame you to be honest. And you get subtitles!I now have a YouView box which is much better but the awful colour scheme of the BT vision app remains the same and with poor eyesight I can't use it so it is going to be cancelled. I do like the extra channels though and the catch up players and the remote record option!Great new channel on the Roku - a Classic Albums Radio Station. ( smiles at plug for his own station - shameless )



    ________________________________________If you like a post, or want to say thanks for a helpful answer, click the white star. 1967 Plus RadioBT LifeKafka's World1000 Classical Hits

  • RELEVANCY SCORE 3.36

    DB:3.36:Constant Poor Broadband Service jj



    Goodevening

    Any help appreciated - I've been struggling with poor BB service with BT for awhile now and it's got to the point now where it is almost unusable

    Below are my current stats







    Solved!
    Go to Solution.

    DB:3.36:Constant Poor Broadband Service jj

    Without a stable connection your speed will not improve are you connected to the test socket have you tried. The quiet line test as aske for in my first post



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.36

    DB:3.36:Bt Vision Not Recording Anymore :-( f9



    My BT Vision service will only record if the machine is in standby.

    Sometimes the error message comes up saying the Freeview signal is poor. If I channel up and then back down, miraculously the signal is strong enough for a perfect picture. Therefore, I can now not record anything if I am watching another channel.

    I'm looking forward to cancelling my service very quickly as poor does not begin to descirbe the service received for such money.

    DB:3.36:Bt Vision Not Recording Anymore :-( f9


    Sometimes the box can go a bit peculiar after a change to the Freeview lineup and start claiming there is a low signal on whatever channel it comes out of standby on. This is usually cleared by doing a good old fashioned reboot - unplug, leave for 10 minutes and plug back in again. The official advice is to do a channel rescan after the reboot but that may not be necessary.

  • RELEVANCY SCORE 3.36

    DB:3.36:Slow Browsing And Buffering Tonight p3



    All's been fine with my connection since last week until tonight. I am experiencing buffering and very slow web browsing. After checking the connection the second test reports the following:

    1. Video Service Quality Test: -provides background information.Video Service Quality Test FailedYour service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance.

    Wondered why Iplayer on the vision box wouldn't connect earlier on.

    Any body else experiencing these issues?

    DB:3.36:Slow Browsing And Buffering Tonight p3


    For the last 3 or so days I've had problems with browsing too. I can connect to some sites (e.g. in the U.S.) but not others (e.g. bt.com). This seems to vary. So a site I couldn't connect to one day connects the next. It varied according to time of day. Last night (evening 30/7/12) I ended up spending an hour and a half to India. No joy, extreme frustration, dumped by one adviser, reboots, resets (losing all my wireless settings such as port forwarding), simply poor service and poor knowledge of the Internet by them.

    I told them that traceroutes were showing unreachable after several hops but they did not seem to understand that the problems had to do with network routing rather than my home set up. I appreciate they had to eliminate the latter, which is why I went through it at much cost to my nerves.

    I surmise that BT are doing maintenance and told the advisers that but I've got no further. The service was unusable and I don't know what to do if it doesn't improve.

    Are these advisers trained in the wider Internet? The ones I talked to seemed to focus only in in-house problems and didn't seem to know about TraceRoute, Ping, DNS, hops etc.

  • RELEVANCY SCORE 3.36

    DB:3.36:Ordering Extra Channels 98


    There is a message from Bt Visions Twitter stating extra channels are now available and here is a link to the order page. When I enter my details (phone number and post code) and a check is made for availability. I receive a message stating Bt Vision is not available on my line. I have had the Bt Vision service for 2 1/2 years. It also states I can order Bt Broadband when I already have Infinity installed. What is going on with BT. I worked for BT for over 34 years and our vision was RIght First Time every time. Now nothing works first time, second time or not at all. Poor Service and even poorer management.

    DB:3.36:Ordering Extra Channels 98

    I'm with the OP on this one. The BT website is a shambles. Trying to speak to anyone results in a call abroad, where English is not their regular language, and some of the employees have plainly never seen or used the equipment they are supposed to be providing support for.I spent a frustrating couple of hours over last weekend simply trying to get a PIN reset, you'd have thought I was asking for a delivery of pixie dust. The call centre staff were unable to resolve anything once they had used up the "please reboot your vision box" suggestion.Finally it was escalated to " level 2 " and a quick call from a BT man in the UK resolved everything.Generally, for a communications company, BT communication is very poor.

  • RELEVANCY SCORE 3.34

    DB:3.34:Poor Service And No Internet j3


    Reported issues with But Infinity at 11.30 today and they are not able to come out until Thursday afternoon at the earliest. Is this good service I think not Virginia are a he'll of a lot quicke. The people in the service centre apologetic but can do nothing as they do not have enough enengineers, poor service if you ask me

    DB:3.34:Poor Service And No Internet j3


    your wait is due to the work load of Openreach there is nothing BT Retail your ISP can do to help speed things up it is not any engineers shortage it is the standard wait




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.34

    DB:3.34:Poor Service Bt Vision zj



    Hi , just asking if anybody has had poor service or is it just me ? had phone line , broadband and then vision installed after being talked into it at local shopping centre

    phone and broadband up and running fine (after changing the 1st number given due to it being for a local bq store) but bt were great about that and resolved in 24 hours.

    its the bt vision ! . picks up freeview fine but on demand will not work . bbc i player works fine.

    its not the fact that its not working yet as im sure it can be resolved , broadband speed is quick , its the service from bt vision help dpt thats making me want to cancell , i must have phoned at least 6 times and every time its the same, "we need to order an update " or " we need to order a new broadband line" , on both notes somebody will contact me in 24 hours to conferm its working.

    not had one call back yet. the latest one is it now takes 48 hours and il get a call back friday ? today is monday ?

    wish id have stayed with sky

    DB:3.34:Poor Service Bt Vision zj

    If the iPlayer is working, then there is nothing wrong with the connection to the Internet.I assume that you can see the programme guide and can set up recordings.The "on demand" problem is more likely due to an error in the account set up, which the moderators should be able to sort.What message do you get when you try the on demand content? Try one of the many free trailers.



    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • RELEVANCY SCORE 3.32

    DB:3.32:How Do I Cancel All Of My Services? Fed Up With Bt... 3k



    Hey

    As you might be able to tell, I am totally fed up with BT, the Broadband is stupidly slow only 1meg, customer service is poor, and bt vision doesnt even work without constant errors (V04).

    Now BT have the cheek to increase our monthly costs by 70 pence a month and raise the call charges!

    I am now stuck in a contract (12 months for the Option 3 BB Evening Weekend phone) and 6 months for BT Vision Gold.

    I've spent many hours on the phone being bounced from pillar to post by the asians and the uk based ''reps'' are not much better, BT seem to insist on sending an engineer with no flexibility on times as we all work when the slots are!

    Surely there must be a clause in the contract that allowsme to cancelthe services without paying £376!!! to cancel the poor service.

    Not sure whether term 50 and term 52 of the residential terms and conditions would allow us to get rid of BT?

    http://www.productsandservices.bt.com/consumerProd​ucts/dynamicmodules/pagecontentfooter/pageContentF​...

    I can get a better package from Smallworld (Ultimate TV, Sky Sports, Sky Movies, ESPN, 50meg Broadband, Evening and Weekend calls) for only £70 a month! They offer better customer service aswell.

    Thank you

    DB:3.32:How Do I Cancel All Of My Services? Fed Up With Bt... 3k


    Hi Fed_Up_Phil,

    Sorry you are having hassle with your services. I'll be happy to lend a hand and see if we can push more out current broadband connection which should then sort out your Vision as well.

    Can you post up your Hub stats please? You can get to these by entering http://bthomehub.home into your browser and going to settings. Could you also post up the results from www.speedtester.bt.com please?

    Or if you would prefer drop me in an email and I'll be happy to have a look at your account too. Just use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.ThxCraig




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”td-p/30"Ratings star on the left-hand side of the post.If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RELEVANCY SCORE 3.32

    DB:3.32:Iplayer- Its Rubbish 33



    So now we have I player, with really bad controls poor quality picture and stuttering playback! The replay service was much better.

    DB:3.32:Iplayer- Its Rubbish 33

    cford wrote:
    So now we have I player, with really bad controls poor quality picture and stuttering playback! The replay service was much better.

    Im shocked by this as our outdated silver box can handle it really well!! have you removed any old programs and rebooted the box??




    ******************************CG Over An Out******************************

  • RELEVANCY SCORE 3.30

    DB:3.30:Re: Bt Email - Since Move From Yahoo xm


    I am unable to use the new BT Mail webmail since the move. Using Safari it goes in, appears to load, then throws you back to the main BT page. It has been like this for over a week now! Very poor service.

    DB:3.30:Re: Bt Email - Since Move From Yahoo xm


    And using attachments is impossible.

    The solution proposed to me was to switch to an email client instead of webmail. Thunderbird seems to work, but Bt should still have sorted out these problems with webmail before going live

  • RELEVANCY SCORE 3.30

    DB:3.30:Direct Debits. mx



    Hi, I signed up to upgrade to option three and ended up with 2 direct debits, phone and net. Why can I not have onn single direct debit. I think bt are doing it to try to hide how much they are charging me for my services. Bt customer service is very poor.

    DB:3.30:Direct Debits. mx

    This was because OFCOM originally wanted BT to keep broadband and phones separate. Now that there's more competition, this has been scrapped.BT are gradually migrating all their users to a single direct debit. Mine was done earlier this year, but they are gradually doing everyone. BT should be writing to you before long.

  • RELEVANCY SCORE 3.30

    DB:3.30:Poor Customer Service aj



    AGENT fv154y(FATIMA

    DB:3.30:Poor Customer Service aj


    I can't even get chat to work, and I have a very minor problem.

  • RELEVANCY SCORE 3.29

    DB:3.29:Poor Service Poor Broadband f3


    I have never felt the need to complain about anything before but this bt sport broadband in fact everything is the worst service I have ever paid for you can't get hold of anybody on the phone or online to air your problems i will not be renewing and will be telling everyone I know to give bt a wide berth

    DB:3.29:Poor Service Poor Broadband f3


    Hi Lynnann31,

    Welcome to the forum. I am sorry to hear that you are not happy with your service. I am sure the community will be able to help. What's up with you connection? If you can give us a few details of the problem you are having I am sure we will be able to help

    Thanks

    PaddyB




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.29

    DB:3.29:Getting Really Sick Of Bt 1a



    ive had nothing but problems with bt since i moved in my property 2 months ago none of the services work properly

    1st the phone line people complain that they cant hardly hear me on the other end of the line when im vurtually having to shout down the phone

    2nd im paying for a 20mb connection and lucky if i get 2mb

    3rd the bt vision on demand does not work

    im sick and tired of having to ring bt about these problem for nearly 2 months and still nothings sorted they cant even get the billing rite

    ive been fobbed off saying its a problem with the exchange then its the actual line and still nothings been resolved i wished i went with virgin now as im paying over 70 pound a month to bt for a very VERY poor service

    DB:3.29:Getting Really Sick Of Bt 1a


    Hi Jonesy83

    Welcome to the forums.

    Sorry to read of the problems you have had, send an email to forum.moderation.team@bt.com and we shall investigate this for you.

    Please include your account number your telephone number and a link to this thread.

    Thanks

    Stuart




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.29

    DB:3.29:Neighbours Have Bt Vision I Cant !!!!! 3m



    Hi i am new to this site feel i have to write to vent my frustration with BT!!

    I have signed up with BT for BT Broadband phone about 6 months ago or less, since then i have had nothing but problems with BT for braodband, and have written to CEO and got a good satistactory response, they even set an engineeer out, however the problem seems to have returned, my BT on my hub 2 occassionally turns orange i have a hub phone which either doesnt ring in the house whn i am having the problem or i ihave high interferiance, anyway BT are on the case awaiting a call back.

    However the reason for my writing is i WANT BT VISION inculded in my package but my speed is less than 2mb, to me it seems fast on the internet but im not 'technical minded' so who knows, BT send out an accelarator which has been fitted but this doesnt seem to have worked to push the speed up.

    Question is i live in top flat, person below me has BT vision, and person below her has it so why can i get it ?????

    aparently it can be effect by amount of pcs laptops you have in your house, but my neighbours has 3 kids who all have 1 laptop each so how can that be,

    I am so frustrated as i want the BT vision plus offer before it expires, can anyone tell me why this is the case, i have phoned BT broadband today but cant help me !!!!! another poor service from BT customer services.

    I can see another email to CEO why pay for BT broadband if you cant get a proper service from them !

    FRUSTRATING!!!







    Solved!
    Go to Solution.

    DB:3.29:Neighbours Have Bt Vision I Cant !!!!! 3m

    Told you the hub phone was a disaster. The line may be in the process of stabilisation now you have removed it. Keep all other electrical equipment away from the hub - like your ordinary phone. Been down this road with you.Eventually BT did a lift and shift and that solved the problem.



    ________________________________________If you like a post, or want to say thanks for a helpful answer, click the white star. 1967 Plus RadioBT LifeKafka's World1000 Classical Hits

  • RELEVANCY SCORE 3.29

    DB:3.29:Bt Youview And Retail Youview ak



    I've got a retail youview box and currently BT Vision which I've cancelled the contract for due to the poor service in relation to the movie section.

    I know a lot of people have been having issues with the new firmware on their current vision box and I have been told that even if I cancel Vision they will update the box as long as still with BT for internet.

    So I had a thought, rather than use 1 BT Vision box (which may just die at any time) and 1 Retail Youview box, if I decided to purchase the BT Youview box as well (but minimum contract stuff) will they both work together, without any major issues, and how will the BT Youview box receive updates after contracts have ended and you have moved to another provider?

    DB:3.29:Bt Youview And Retail Youview ak


    So if you leave it connected but turn it off what happens then?

  • RELEVANCY SCORE 3.29

    DB:3.29:Re: Poor Customer Service From Bt 33



    Is there someone I can talk to in the UK about the poor service provided in India???? The people in the call centre in India said that there is no one in England that I can speak to! How do we get the details?

    DB:3.29:Re: Poor Customer Service From Bt 33

    Dear Keith Beddoe, thanks for the link, posted a comment on same day, still no response from anyone at BT. Had the same reaction when I posted a query on their customer service site. Thanks anyways

  • RELEVANCY SCORE 3.29

    DB:3.29:Repeated Phone Line Issues, Poor Bt Customer Servi... 73



    We have now had 2 issues with our phone line in the last 2 weeks. First time it was no phone, this time its no phone or broadband, both of which are used for work. The first time it took 4 days to fix, and now the expected date for fix is next tuesday. I phoned up the fault reporting line and they said they cant directly contact BT openreach and neither can i to try and escalate the issue. We pay a lot of money for BT infinity, and expect much better than we are currently getting. Can any of the mods assist me with trying to get this escalated?

    Thanks.

  • RELEVANCY SCORE 3.29

    DB:3.29:Moving Bt Sport From Sky To Youview 3x



    Hello Forum.

    Can you help.

    I have BT INFINITY with BT SPORT via SKY platform

    Have decided to cancel SKY and subscribe to BT TV.

    YOUVIEW box arrived Thursday and have set up with no problems.I want to switch my BT SPORT to my new service on BT but this is proving to be rather frustrating!

    Have phoned cutomer services THREE times regarding this and still no BT SPORT.

    Having removed my SKY box I'm not sure if service is still active on my SKY but surely it should be straight forward to cancel one and activate the other?

    Hope this is not an indication of BT TV poor customer service??







    Solved!
    Go to Solution.

    DB:3.29:Moving Bt Sport From Sky To Youview 3x


    Great news derek6380. Thanks for letting us know. Happy viewing.CheersDavid




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.27

    DB:3.27:Poor Service d1


    Your unacceptable poor service is being prominently featured in my new book.Adios Skype

    DB:3.27:Poor Service d1

    Your unacceptable poor service is being prominently featured in my new book.Adios Skype

  • RELEVANCY SCORE 3.27

    DB:3.27:Leaving Bt kd



    Due to extremely poor service I would like to leave BT. My contract finishes on 30 November 2012. What is the most painless way to do? I do not want to incur any charges etc, as I have held onto my side of contract. Can anyone let me know step by step?

    DB:3.27:Leaving Bt kd


    If you are switching to another provider, you should phone up BT and ask for a MAC code. They will be reluctant to give it to you, so you need to be persistent. You then give this MAC code to your new provider.

    If you simply contact BT and cancel your existing service, you will be hit with a £30 cancellation fee.

  • RELEVANCY SCORE 3.27

    DB:3.27:Bt Anywhere Mobile Phone Add-On f7



    Hi. I've been looking for the bestmobile provider, for low usage, that will work well at my homewhich is in a poor mobile receptionarea.

    Although it isdifficult to find out much more aboutthis BT service,I understand that the BT offering uses broadband connectivity while at home, then hooks up to the Vodafone network when out and about? And the BT websiteoffers BT Broadband Anwhere customers the HTC Desire android handset for c. £100 plus £10 per month contract that seems a reasonable deal

    Does anyone have any experiences of this service, good or bad, to share?

    Thanks for any help.

    DB:3.27:Bt Anywhere Mobile Phone Add-On f7


    I bought my wife the htc wildfire pay as you go on vodafone from argos for just £120, which included the £10 top up.

    Inserted the bt sim card and it worked ok as BT sim uses vodafone network.

    It was easy enough to connect to the home hub, but the mobile settings had to be manually set up as per below.

    It's also worth mentioning that the htc wildfire also took t-mobile and tesco sim cards without needing unlocked, although I've not tried O2 sim card yet.

    Also, remember to ask for the 500mb usage - it costs £5.00 per month so you won't be charged data usage costs when you're out and about.

    BT Handset Settings for internet access via mobile network.

    HomeMenuSettingsWireless controlsmobile network settingsaccess point names;

    Follow the steps below if you don't have any BT ones there.

    MenuNew APN

    Namebt internet

    APN btmobile.bt.com

    Proxy not set

    Port not set

    Usernamebt

    Password bt

    Server not set

    MMSC not set

    All remaining ones are "Not Set"

    Don't forget to "Save" with MenuSave

    If you wish to use MMS you need to set up another separate APN

    This time;

    Namebt mms

    APN btmobile.bt.com

    Proxy not set

    Port not set

    Usernamebt

    Password bt

    Server not set

    MMSChttp://mms.bt.com/servlets/mms

    MMS proxy 212.183.137.12

    MMS port 8799

    MMS protocol WAP2.0 (should be preset)

    MCC 234 (should be preset)

    MNC 15 (should be preset)

    APN Type mms

    As above don't forget to save.

    Cheers

    Bob

  • RELEVANCY SCORE 3.27

    DB:3.27:Bt Infinity 2 - Poor mc



    Against my better judgement i returned to BT for broadband 2 weeks ago . What a terrible thing i have done. I signed up to infinity 2 and was told i would get 63.5 down and 16 up. when the engineer tested on installation he got 80 down and 20 up with his tester. I was getting 73 down and 17 up through wireless.

    Now less than 2 weeks later and today i am getting 3.2 down but still 16 up .

    Rang the helpline - got no help - was i surprised by that - no .

    The last isp i was with was BE - customer service - superb . Their ability to sort my internet out when i had problems - never took more then 15 minutes .

    When i was last with BT they sucked , they still do. Nothing has improved - in fact , i think it has got worse.

    DB:3.27:Bt Infinity 2 - Poor mc

    mugged wrote:
    What answer do you want ??????

    This is a wired connection .....

    That is the result of the test you wanted ........

    If you want another one you'll have to wait an hour ........

    The computer is an intel i7 2600k / 16Gb ram / pci-e broadcom Netlink gigabit ethernet on an asrock z68 Extreme 4 Gen3 motherboard , and it works fine .....

    What doesn't work fine is my BT Infinity 2 - for that you have the results of the test above.

    Try doing a speedtest using the following link and post the results: http://fibretest.kc.kcom.com/

  • RELEVANCY SCORE 3.25

    DB:3.25:Paying And Not Getting m7



    BT sport and accounts have both confirmed I am paying for sport,but I cant get it,I have been in a queue for over 2 hours,first hour cut off,second hour cannot help,now on my third hour,is there any way BT can sort there poor customer service before Christmas 2020?

    Mark

    DB:3.25:Paying And Not Getting m7


    BT sport and accounts have both confirmed I am paying for sport,but I cant get it,I have been in a queue for over 2 hours,first hour cut off,second hour cannot help,now on my third hour,is there any way BT can sort there poor customer service before Christmas 2020?

    Mark

  • RELEVANCY SCORE 3.25

    DB:3.25:Worst Customer Experience Ever. ax



    we recently moved house, we tried to place an order to move our 2 phone lines and bt infinity - a complete farce and after several hours and many calls to BT they eventually managed to sort an order. Farce 1

    we moved last week and should have had phone lines and broadband yesterday - BT unilaterally changed this to phone lines yesterday and broadband later this week - customer care from BT! Farce 2

    engineer turned up yesterday, installed the 2 lines, 1 doesn;t work and BT seem to want to blame us - reckon its our handset - total bull as it works in the other line, line totally dead - its a wiring fault from BT but they can't get out till next week - very poor. Farce 3

    Got very poor service today from Faults- still waiting for manager to phone me to explain the total lack of assistance and customer care from BT - who knows when the broadband will work - its a complete joke, wasted hours trying to get through to BT with no success. Has anybody got contact details for a UK customer services manager with a degree of authority who can sort this mess out immediately as we have elderly family members living 4 hours away who cannot contact us in an emergency. Farce 4.

    I am a completely dissatiisfied customer who feels totally ignored by BT.







    Solved!
    Go to Solution.

    DB:3.25:Worst Customer Experience Ever. ax

    @fungalpis if you care to read the post properly you will see the poster resolved their problem by using BT's facebook page and they also marked the post as solved



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.25

    DB:3.25:Removal Of Posts s9



    Can I ask why my previous message stating the facts about my BT installation (or lack of) has been removed? It does not break the house rules but states how I have been treated as a customer. It is compounding my problems with the BT service received so far and should be discussed properly, not quietly deleted to hide the poor service.

  • RELEVANCY SCORE 3.24

    DB:3.24:Re: Slow Broadband 3c



    Well I have to put up with less than 2MB all of the time.

    I am extreamely annoyed that BT does not care the area where I live. They provide poor service, poor speeds and make us pay a lot for a rubbish service.

    We are always been left behind. I don't know why BT does not care about us since we are 8 mins away from a town.

    DB:3.24:Re: Slow Broadband 3c


    Hi jamessteyn,

    I, together with millions of others, are frustrated at having slow broadband speeds but just whinging on here about it will not do YOU any good. Ashas been explained to you this is a customer self help forum so you need to provide the requested information so the experts on here can help YOU get the best from the access you have. I have the same problem in my village, people keep on moaning but aren't prepared to put a little efort in themselves to improve matters. So come on, post the information requested, what have you got to lose ?

    By the way, I am NOT an expert, I have just posted quite a few times about my situation and have received tremendous help from the experts on here.




    Best regards,dfenceman

  • RELEVANCY SCORE 3.24

    DB:3.24:Bt Mail mx



    Hello BT Team

    I have had nothing but trouble since the changeover to BT Mail. It either hangs, loads to a blank page or is slow.

    Now I when I click on BT Mail on the Home Page, the link does not work, it takes me back to the Home Page and I cannot access my mail.

    Its impossible to have a inbox bookmark on the PC or on my smartphone.

    Is BT Mail going to improve or are BT Internet customers stuck with a poor service ?

    DB:3.24:Bt Mail mx

    AnnS wrote:
    I am having a lot of problems today with BT Mail.

    Unless I clear my cookees each and every time I want to log in, the page redirects back to the home pages.

    Cleared cookies six times today which should not be necessary which means resetting log ins and passwords.

    Are BT having a problem today with BT Mail ?

    Sorry to hear of your problems. The BT.com logins are a mystery to me too, as they behave quite oddly at times - at the moment they are having to cope with:

    Unmigrated customers who want to get their BTYahoo mail.

    Migrated customers who want to get their BTMail

    Customers who are using their email details to get email

    Customers who are using their BT details to get to BT billing and services pages.

    Customers who are using their BT detals to get BTMail

    and the redirection dance they have to do is a bit complicated. No wonder sometimes they get lost.

    I echo the advice to switch to a mail cient like Outlook or Thunderbird.

    But I would also say clearing your cookies after every session is actually good practice too. And you do NOT need cookies to maintain a record of your password and username on your browser. Most browsers will save your username and password without you needing to save cookies between sessions. Although it is more secure NOT to save them.

  • RELEVANCY SCORE 3.24

    DB:3.24:Cancelling Bt Vision xj



    I wish to cancel the BT Vision/TV packagebecause it is atrocious in reliability (crashes - now on second box), usability (unresponsive remote control andmisleading menus) and quality (dated and/or poor content). Will I be subject to an extortionate fine if I cancel just the TV service (keeping Infinity 2 and the landline) and return the box?

    DB:3.24:Cancelling Bt Vision xj


    Bit late now I know but according to the link it is available on Sundays between 8am and 6pm.

  • RELEVANCY SCORE 3.24

    DB:3.24:Bt Infinity xc



    Signed up to Broad Band Infinity and New Line and BT TV and waited in from 8am to 1pm

    Nothing happen so I rang BT

    They said they are working on exchange and your line and broadband wont be install now.

    I cancelled, whats the points if they cannot even send a e mail to say they are not comming

    Very poor service BT and what a waste of revenue. I recommend don't fall into the BT big corporate unhelpful world where they just say tough "we had something better to do and were to busy to tell you"

    Stick to unlimited mobile calls and unlimited data for £15 a month only and avoid being treated as an order code

    DB:3.24:Bt Infinity xc

    normally the Forum Mods do respond personally within 3 working days as al mails are dealt with in turn there can occasionally be delays when there extra busy



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.24

    DB:3.24:Re: New Phone Line Not Connected - Poor Customer S... xd


    How odd this end up? I'm in a similar situation now. I have to say BT is just the worst company to deal with ever!






    Solved!
    Go to Solution.

    DB:3.24:Re: New Phone Line Not Connected - Poor Customer S... xd


    Hi All,

    Well we finally got this sorted out for stt106. There was quite a delay with the telephone line installation that required some close working with Openreach but the line was finally connected and broadband quickly followed

    Cheers

    Craig




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”td-p/30"Ratings star on the left-hand side of the post.If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RELEVANCY SCORE 3.23

    DB:3.23:Leaving Bt After Poor Service While Trying To Get ... xf



    BT's recent poor customer service has forced me to change service providers and actually close my BT account.

    The lack of knowledge of some of their customer care team about the product I wanted was unbelievable.

    It'sa shame really as up until this I had had good service and even convinced friends to switch to BT when their contracts with other providers were due to finish.

    I've been told I didn't need a new box, then told the exchange needed sorting out, then told I did need a new box, had an engineer arrive to do an installation but he had it down as a repair visit and he turned up without ladders. I was also assured that it would all be sorted out on the 13th August and that a service manager would contact me at 17:00 to make sure, it wasn't and he didn't contact me either.

    I then received a text message from BT saying sorry to see me go swiftly followed by having my access to my recordings, pp view and on demand features removed.

    All in all, pretty shoddy and disappointing.

    DB:3.23:Leaving Bt After Poor Service While Trying To Get ... xf


    Well that's just ridiculous. I have never heard of aservice/installation engineer in my life, in any field, that doesn't have a set of step ladders in his van.

    I think he just wanted an early finish.

    Telboy.

  • RELEVANCY SCORE 3.23

    DB:3.23:A Warning About Annual Line Rental d8



    Does everyone realise that the annual line rental payment is non refundable, even if you leave because BT can't provide you with stable service. I have been informed that even though I have permission to leave my contract early because of extremely poor service, BT will be keeping 10 months line rental, because I pay annually.

    DB:3.23:A Warning About Annual Line Rental d8

    if you prefer you can always pay monthly rather than annually.

  • RELEVANCY SCORE 3.23

    DB:3.23:Decision On Changing From Sky p1


    We currently have Sky HD and the full suite of offerings. It costs us £75 a month but, frankly, we don't watch much other than the usual common channels. We have Sky Sport but don't watch itWe are thinking of stopping Sky and taking BT Vision and TV. The only problem is that we live in a poor broadband area and the maximum download speed we can get is 2.5Mbps ( that's two point five not twenty five!).Should I switch or will I get frustrated with buffering, poor quality and inferior service?

    DB:3.23:Decision On Changing From Sky p1


    If it's a stable 2.5, then that's just enough for the on-demand contend of BT Vision. There isn't any buffering - your line is fast enough or it isn't.

    You wouldn't get all the extra live channels being advertised unless you can upgrade to Infinity. You should be able to get the two BT Sport channels in August, if you care, by picking up the two encrypted Freeview channels what BT has.

  • RELEVANCY SCORE 3.23

    DB:3.23:Will Broadband Speed Increase If I Update To Bt In... 1a



    I am in a rural location , some miles from nearest exchange. i have Bt total broadband offering up to 16 Mb. fact is i only acheive 1mb at most and average 0.6 mb. my overall phone line quality is also poor and i regularly have to complian to BT about noise on phone line making conversation difficult,let alone broadband connection speeds. variuos BT engineers have put problem down to distance from the exchange and also poor quality of existing copper line to the exchange.

    Bt have now contacted me to say my exchange has converted to fibre Optic infinity plus and recommeneded i upgrade to BT infinity.

    I already feel i am being cheated in being offered an up to 16 mb service at some cost (£18/month) when the speeds i am abnle to acheive are so poor. However for an extra £2/month it appears i can acheive up to78 mb.

    my query is if i upgrade will i see any improvement in download speed?

    also i would be grateful for any tipsin how i can get BT to improve thier admittedly poor quality existing phone line connection?

    Grateful for any response.







    Solved!
    Go to Solution.

    DB:3.23:Will Broadband Speed Increase If I Update To Bt In... 1a


    thanks for reply

    this is the page i started from!

    The BT infinity line says 78.5 Mb

    the Total broadband line says 1- 3.5mb

    Followed by estimated 1..0 mb -( i actually acheive about 0.6mb)

    it does not say what the estimate is refering to ? is it just total broadband or both ie this is the speed i can expect with BT infinity ?

    ta

  • RELEVANCY SCORE 3.23

    DB:3.23:Poor Broadband Service 1j



    Wow - am I upset with BT's service????

    I moved from Jersey to Dunfermline in Scotlandlast October and signed up to BT's "best" home phone/broadband connection.

    Since then, I feel that I've been conned by BT - I'm paying for a service which they cannot provide.

    I've paid for a BT engineer to come and check out my homehub and the WiFi connections to my desktop and laptop - still, I get a poor internet service.

    Most recently, my internet connection has been dropping out - once or twice per day. I submitted a complaining email to BT and was telephoned by a lady with an NI accent who talked incessantly and would not listen to my problem! She would accept no fault other that it was my WiFi connection. Whatever I said - that was her position!

    This evening the internet connection dropped out again - I immediatelychecked my homehub and, lo and behold, the WiFi was working perfectly - it was the internet connection which wasdown.

    Before I moved to Scotland, I lived in Jersey and I was not very impressed with the internet service offered by Jersey Telecom; since my move to Scotland, Iwonder why! Jersey Telecom's service was vastly better than BT's. With JT, I never felt that I was being ripped off - with BT, on the other hand, I feel that I have been screwed forwards, backwards and sideways.

    Very Unhappy Simon

    DB:3.23:Poor Broadband Service 1j


    Hi i bring your attention to the statement at the begining of the forum AnnouncementsHello and welcome to the BTCare Community Forums! This is where customers help other customers get the most out of their BT products and services. Before you participate, please read our Community Guidelines.AnnouncementsThere are many people here willing and able to assist you and if necessary

    The forum mods can help were the posters here cannot so if you require help then please post back




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.23

    DB:3.23:Very Poor Service From Bt. kp



    I have had poor service from bt, finally had enough and am leaving. Going through these forums I have had an hard time finding anyone who has a good word for bt. They should be ashamed of the services they provide.

    DB:3.23:Very Poor Service From Bt. kp


    have to agree with this thread!

    I am appalled with the service I have been getting and am starting my own thread about it, glad im not the only one with these issues!

  • RELEVANCY SCORE 3.23

    DB:3.23:Re: Really Poor Customer Service From Bt, 6 Weeks ... xa



    After 8 days of logging BT Vision issue I am still waiting for resolution I have spent 3 hours on phone and yet the initial call was raised for a level 2 person to ring me back.They book a slot to ring me back but do not - I have been with BT for 22 years I guess the call handling service can be called progress.I am totally disgusted.BT is a Nat West waiting to happen.I was looking forward to upgrading BT Vision Service but it's is quite clear that outsourcing to faceless people who do not respond does not inspire confidence.Any thought or help would be appreciated.Even customer services in UK put me through to the wrong department twice !

    DB:3.23:Re: Really Poor Customer Service From Bt, 6 Weeks ... xa


    It's 4pm on Day 9 and I'm still waiting for a 0900 call which has been promised every day this week.I have now logged concerns with MODS.

    I feel BBC Watchdog coming on ... BT you are a disgrace

  • RELEVANCY SCORE 3.22

    DB:3.22:What Is Wrong With You Bt!!!!!! 7a



    Been trying for the past 3 hours to get a 30 day Btopenzone pass, since I have now been told by BT that Openreach will not be able to provide the promised phoneline for an undetermined length of time.

    So I want to stop paying £15 every 5 days for my internet and pay £39 for 4000minutes limited to 30 days.

    Will BT let me do this, not a chance, so BT, you fail on every count of being a value for money company. I am sick of your poor service and the fact I am forced into a VERY expensive form of internet access due to the inflexibilty of your systems and the downright ineptitude of your staff.

    DB:3.22:What Is Wrong With You Bt!!!!!! 7a


    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you. They will take ownership of the problem, and are your best option.

    They can be contacted using this link BT Care Team

    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.




    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • RELEVANCY SCORE 3.22

    DB:3.22:Bt Speedtest, Test3 Performs Poorly 77



    poor Bt Infinity speed, test3 carried out please help.

    

    DB:3.22:Bt Speedtest, Test3 Performs Poorly 77


    poor Bt Infinity speed, test3 carried out please help.

    

  • RELEVANCY SCORE 3.21

    DB:3.21:Bt Vision Didnt Move With Us Despite Bt Saying It ... cd



    Hi

    I wonder if anyone else has eperienced this (I dont mean BT poor service - thats a given on here).

    We are on our second BT box and they have told us they have to replace it again. This is despite having 2 weeks notice we were moving house. Their only suggestion is that we have to lose all of our recordings when we moved! I dont remember being told that!

    DB:3.21:Bt Vision Didnt Move With Us Despite Bt Saying It ... cd


    If the box is faulty and needs replacing there is nothing BT or any provider Sky or Virgin Media can do about the recordings on the box.

  • RELEVANCY SCORE 3.21

    DB:3.21:Poor Customer Service f8



    How do I file a compalint about poor customer service?

    DB:3.21:Poor Customer Service f8


    How do I file a compalint about poor customer service?

  • RELEVANCY SCORE 3.21

    DB:3.21:How Is Sky Putting Pressure On Bt To Upgrade Lines [Edited] 9s



    My whole Telephone package is with Sky including line rental. I pay for 20Mbps Broadband but after tests during Feb. 2011is set to 1Mbps Download and 0.6Mbps Upload. I have been like this now for approximately 3 years. I understand the technical issues, but would like to know what pressure Sky is putting on BT to upgrade these, very poor, broadband service areas. We don't all live in Cities but are still expected to pay top whack for very inferior service.

    DB:3.21:How Is Sky Putting Pressure On Bt To Upgrade Lines [Edited] 9s


    Are you lists as a place the BT are intending to upgrade to FFTC/P




    ----------------------------
    If I have replied to one of your post for help and asked a question which you have answered but not got a reply from me feel free to PM to remind me to check your post.

    Also if i have helped please click on kudos and if I solved the problem please make my post as a solution.

    Damien

  • RELEVANCY SCORE 3.21

    DB:3.21:Anyone Know How I Can Get Sky Fibre Broadband Without The 'Talk' Lockin? cm



    Hi - I have BT for line rental and calls and Sky broadband / Sky TV. I've had this set up for years now and very happy with respective services from both sky BT. However i now want to upgrade to fibre broadband. Both BT Sky bundle the fibre with Calls and line rental so its forcing me to choose moving completely to one supplier.

    BT infinity looks the best deal and i could cancel my sky tv subscription too. It seems like no brainer except that i'm used to sky and my sky hd box and imoved to sky years ago from BT for broadband cos BT broadband service was v poor.

    Anyone know how i can get sky fibre broadband without the 'Talk' lockin?

    Mike

    DB:3.21:Anyone Know How I Can Get Sky Fibre Broadband Without The 'Talk' Lockin? cm


    Hi zazu1,

    It's great to see that you want to upgrade to Fibre broadband!

    In regards to query tehn yes you will need to have the Sky Talk package to get Sky Fibre broadband.

    Hope this helpas, however if you have any further queries then post on the Sky Help Forum and we'll advise further.

    Thanks,

  • RELEVANCY SCORE 3.21

    DB:3.21:Bt Sport cd



    Just swapped from Talktalk to BT - was previously paying for BT sport as a standalone subscription - was difficult to "add BT sport" when I ordered BT Infinity as I already had it via Sky and even now it has been a pain to make sure it becomes "free" as something needs resolving I have been told- as a result of this I also lost option to have free HD for 3 months and free multibox addon for 3 months - now when I phone up they do not want to know - you are not entitled to it etc - I thought TT customer service was poor, but so far BT seems even worse!

    Do i have any rights to request 3 month free addons or is it now too late?

    DB:3.21:Bt Sport cd

    Thanks for your help scointer, I have followed the sign-up process from the URL you have provided.

  • RELEVANCY SCORE 3.21

    DB:3.21:Bt Broadband Keeps Dropping Off sm



    Hi, I am possibly being cynical but ever since Infinity Broadband has come to my area - and I refused the upgrade - as my original service was good I have experienced really poor broadband quality. Has anyone else experienced the same problem? Sure hope it comes right before my contract is due for renewal.

    DB:3.21:Bt Broadband Keeps Dropping Off sm


    welcome to the forum

    you can check here to see if any problems at your exchange http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/? http://btbusiness.custhelp.com/app/service_statushttp://bt.custhelp.com/app/answers/detail/a_id/150​36

    if it's ok then in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/935​4/c/346,4740,5520 and post the results . are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normalSomeone may then be able to offer help/assistance/suggestions to your problem




    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RELEVANCY SCORE 3.21

    DB:3.21:Bt Vision C05 Error Meesage Had Enough zs



    Does anyone know the number for the BT cancellation depatment. I'm fed up with BT's constant poor and lying customer service department. I've had me telephone line and broadband activated last monday and BT vision is still not working I've been without TV for a week and everytime I telephone I keep getting told it's with the engineers it'll be activated within 24/48 hours been told this a number of times though the week. Now I'm fed up of waiting it they would just be honest and say its not goner be activated to such a date I wouldnt mind. So I'm consirdering joining Sky so anyone know the number for the cancellation department for me to cancel the whole of the services BT have provided me cheers

    DB:3.21:Bt Vision C05 Error Meesage Had Enough zs


    I had that code for ages, then followed procedures and got all sorts of other codes, no help anywhere. Haven't been able to use the Vision Box for over a month. Yesterday, we unplugged everything in the lounge and started from scratch. The powerline adapters just couldn't be re-set. Followed all the help instructions online, and eventually got them talking to each other, you have to plug them both in next to each other. Then, we decided to tune the remote control to the TV, we had the option of about 10 codes to use till we found the right one for our make of TV, held the buttons, got 3 lights flash, put in umpteen of the codes but could only get 2 flashes and not the 3 stated.

    After 2 hours, I found a similar complaint online that the Help instructions and the Help video are both incorrect and 2 flashes of light are correct, not 3

  • RELEVANCY SCORE 3.21

    DB:3.21:Youview Bt Sport sd



    Can anyone answer me my questions.

    I have Bt youview but have not got Bt infinity broadband,They say watch on the internet direct to your tab etc..

    but its poor quality and i want to watch it large not small.

    Will Bt make itavailable for long term loyal customers on Bt youview without infinity to watch it normally ON TELEVISION.

    Next can anyone explain why Bt are rolling out infinity 2in some areas but have not finished the job of infinity 1 in most of the country.

    Next why should i stay loyalto Bt if as a customer i can't get the service i need.

    thanks Neil







    Solved!
    Go to Solution.

    DB:3.21:Youview Bt Sport sd

    I'm afraid that route is closed to you as well. The only way to get BT Sport on your TV is by changing to a BTVision box.



    ________________________________________If you like a post, or want to say thanks for a helpful answer, click the white star. 1967 Plus RadioBT LifeKafka's World1000 Classical Hits

  • RELEVANCY SCORE 3.20

    DB:3.20:Poor Customer Service xk


    Moved for better exposure

  • RELEVANCY SCORE 3.20

    DB:3.20:Trying To Activate Bt Sport On Sky p9


    HiI'm guessing a lot of people in the same boat. Have joined BT and account is activated. I have bt sport on iPad but BB connection speed is only 2.4MB/S so basically unwatchable. Have tried to order BT sport via my sky viewing card, waited 24 hours and no joy. Tried to reorder only to find that I can watch online ( which I knew already) but need to call them. Service is pretty poor and guessing ill have a few hours on the phone! Any ideas on how to fast track this system?

    DB:3.20:Trying To Activate Bt Sport On Sky p9


    Hi Dedonmel,

    If you send me in your details using the link forun in the "About Me" section of my profile, I should be ale to get the BT Sport package added.

    Thanks

    PaddyB




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.19

    DB:3.19:Moving Home Issues Again ms



    Hi just checked upon my moving home to tranfer bt vision, broadband, landline to new address guess what no record of order being placed poor customer service

    DB:3.19:Moving Home Issues Again ms

    Have you spoken to someone to see what's going on? Sometimes the online tracker isn't 100% accurate or up to date.



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.18

    DB:3.18:No Broadband And Dail Tone xp


    No dail tone and braodband. Email 3 times to customer service still no reply. Very poor customer service. Cannot call sky as home phone not working. Planning to move to bt.

    DB:3.18:No Broadband And Dail Tone xp


    Hi sanj1012,

    Have you tried the troubleshooting steps on our help centre for this fault?




    Robert-B
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.18

    DB:3.18:Do Sky Ever Read This ? They Do Not Care They Have Your Money What Do They Care About Service ? z8



    2 years of really poor and intermittant super slow fibre BT OPEN REACH enables others to steal your service

    DB:3.18:Do Sky Ever Read This ? They Do Not Care They Have Your Money What Do They Care About Service ? z8

    see my first reply.



    --------------------------------------------------
    DRX895 (1TB), Plusnet Unlimited ADSL Broadband
    Google Nexus 5, Samsung LE40C750 3D TV

  • RELEVANCY SCORE 3.18

    DB:3.18:New Bt Infinity1 Problem And Poor Response dj



    I had my BT Broadband 'upgraded' to Infinity1 yesterday. The speeds weren't much better than I was already getting but give it time I thought (as advised by BT). Around midnight the broadband went down completely so first thing in the morning straight on the phone to BT and after some line diagnosis with no faults found was told 2nd Line support would need to contact me...Ok I said when.....tomorrow afternoon!!! So I now have no braodband for well over 24 hours with no promise of a fix even then. Is this really acceptable customer service for a new install - the install clearly hasn't worked so someone should be on it now. If i ran my company like this I wouldn't have many customers.

    DB:3.18:New Bt Infinity1 Problem And Poor Response dj

    Thanks Ray - so got hold of level 2 support and yes need an engineer but there's 5 days wait! Appalling service now no broadband and should be working from home. Thanks BT!

  • RELEVANCY SCORE 3.18

    DB:3.18:Rude Customer Services Again! 1s



    Hi Everyone,

    Not sure what everyone's expereince is with customer services but today another argument and poor service from BT to the point of not wanting to be a BT customer ANYMORE! This is not exceptable behaviour from anyone no matter BT customer services. Can i get someone from a UK based customer service team contact me ASAP please.

    Thanks

    Mark

    DB:3.18:Rude Customer Services Again! 1s

    I will as soon as I get off the train and i am at home thankyou.

  • RELEVANCY SCORE 3.18

    DB:3.18:Continuous Poor Broadband Performance ap



    Good afternoon

    Any help appreciated - I've been struggling with poor BB service with BT for awhile now and it's got to the point now where it is almost unusable

    Below are my current stats

    Any help or additional info would be very much appreciated

    Many thanks

    Ian

    DB:3.18:Continuous Poor Broadband Performance ap


    Hi Welcome to the community forums

    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

    once you have posted the information asked for then the community members can help you more

    Thank You

    This is a customer to customer self help forum the only BT presence here are the forum moderators




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.18

    DB:3.18:Very Poor Customer Service 9c



    As soon as Virgin Media can offer me afixed IP address with their broadband package I will be very likely to cancel my phone line and BT infinity.

    I currently have a BT phone and BT Infinity 2, I also have a Virgin Media package with phone line and Broadband.

    As chance would have it, today I have no dial tone on either my BT phone line or my Virgin media phone line.

    Poor customer service

    After calling BT I have been told that I must stay with out any ability to make or receive calls on this line until an initial engineer visit in 6 days time and that I might be charged £99 if the fault is beyond the master box (I suggest it is more likely related to the work they did recently in my street for someone else).

    Good customer service

    After calling Virgin I have been told that an engineer will be with me tomorrow to fix the problem.

    Poor service

    With BT, my 80/20mb broandband line has been giving me just 5/5mb in recent weeks and it drops out almost daily.

    Good service

    Fortunately, for many things I can jump on my Virgin network, which has given me the advertised 60mb since installation with almost no problems.

    Every experience I have with BT is negative, this includes miss-selling packages on the phone and then withdrawing them; troublesome installations with clueless engineers; admin screw ups putting the other peoples business names on my account; billing screw ups charging me for services that have already been cancelled when I moved my first phone line to Virgin; leaving me without any inbound or outbound calls for 6 days before you send an engineer round to fix my line...and the list goes on.

    BT, this is poor, very, very poor. Please get your house in order, put your customers first and consider what it means that the only reason I am still a customer of BT is because I have no choice and that I would recommend to anybody that asks me to use any other service provider if possible.

    Thanks

    Graham

    DB:3.18:Very Poor Customer Service 9c

    Hi Graham,Welcome to the forum and thanks for posting. I’m sorry you’re having problems with BT. I’ll be happy to take a look for you. Please drop me an email with the details. You’ll find the “contact us” link in the about me section of my profile.CheersDavid



    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.17

    DB:3.17:Poor Experience mz



    What are the best contact numbers to share a series of poor customer service experiences?

    DB:3.17:Poor Experience mz


    No phone numbers, but any of these methods will get you Comcast Corporate:

    Comcast Corporate Customer Service (we_can_help@cable.comcast.com)
    Twitter (@ComcastCares)
    Facebook
    Comcast Direct Forum




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.17

    DB:3.17:=====Sony Has Poor Customer Service zc



    SONY Has poor Customer service/////!!!!!!!!!!!!







    Solved!
    Go to Solution.

    DB:3.17:=====Sony Has Poor Customer Service zc


    Yes I've spoken to support, and no they are not very helpful. But when I asked to talk to a supervisor, first I was told they don't have supervisors. Then I asked to speak to customer service to voice a complaint. Thats when I was told they no longer have phones. I litterally laughed when he said that.

  • RELEVANCY SCORE 3.17

    DB:3.17:Poor Service To Whole Village 3p


    How do we get BT to respond to general problems in our locality. There are at least four separate users who have had no internet for weeks, others are getting a speed of .03mb! Nearly everyone you speak to has had recent problems.Each person reports fault to the BT centre but limited response.How do we get hold of a RESPONSIBLE HUMAN to express our concerns

    DB:3.17:Poor Service To Whole Village 3p


    Hi, similar problem here - during after Openreach pulling in a new 'superfast' fibre, (ha ha rolf), along the same route of our multipair route toourlocal exchange, 1.5miles. They must have disturbed it and it is causing issues.I have complained, twice. Had engineers out,twice, to no avail. As I was on phone recentlyto BT Sport to cancel - operator at far end heard all the garbage noise as well. He actually arranged for support desk to ring me. They did a few days later - UK desk for a change! Anyway, the upshot of conversation was that I saidI'd canvas rest of village and they'd phone back to find any results I could find out....... I'm still waiting! Perhaps you can point your friendly Mod towards me so I can find out what's happening? Thanks

    ex-forces telecom tech.

  • RELEVANCY SCORE 3.17

    DB:3.17:Bt Infinity Repair Times cz


    Our BT infinity went down a week ago now and still not fixed. To be honest I have never experienced such poor customer service. I have made over 10 calls, sometimes waiting up to 20 minutes for my call to be answered we had an appointment scheduled for yesterday but the BT engineer did not show, no call, no email and no apology from the call centre floor manager. We are still without service and have now been offered an appointment on the 29th July. There have been a catalogue of bad customer service issues including making up excuses and lies I am afraid. BT what an earth had gone wrong with your Customer Service?

    DB:3.17:Bt Infinity Repair Times cz

    Hi, Landline is working ok no error messages on modem but Hub broadband indicator flashes. I can see the modem adsl light flashing indicating it is trying to talk to the exchange but no response from the other end.

  • RELEVANCY SCORE 3.17

    DB:3.17:Infinity In Cornwall - Lockengate - Very Poor Spee... j1


    Spoiler (Highlight to read)

    DB:3.17:Infinity In Cornwall - Lockengate - Very Poor Spee... j1


    The EU gave Cornwall £800 million for a comprehensive roll out of faster broadband, this will mean FTTC for most people but other solutions will be needed for more isolated places.

    But the rollout will take time and there are looking at a completeion date of 2014

    go to www.superfastcornwall.orgfor more info.

  • RELEVANCY SCORE 3.17

    DB:3.17:Very Poor Service From Infinity 8z



    Installed Infinity on 8th Dec, Failed completely on 20th Dec, took 10 days to "fix" ??at the exchange, now totally down again.

    So in less than a month Infinity has not worked for 11 days !! AND COUNTING. Reported the outage again this morning but no response at all.

    Service very poor, unnacceptable response times to complaints, no credible escallation policy in evidence, just lots of apologies.

    DB:3.17:Very Poor Service From Infinity 8z


    I have now been informed that the earliest that Openreach can visit is 22nd Jan !!!! What a joke of a service organisation.

    Openreach do not appear to be accountable to anyone, all ISP's get the same rubbish service, and all customers are treated to this scandalous level of service.

    I should have stayed with Virgin, one day down in 15 years ! BT ? it will be 24 days down in 6 weeks ( providing they fix it on 22nd, but I wont hold my breath )

  • RELEVANCY SCORE 3.17

    DB:3.17:V04 Issues, Poor Selling Practices By Bt, Worse Cu... pf



    just spent most of my Sunday with my parents trying to sort service issues with BT, both retired and struggle with technology - 3 visits by engineers to sort BT vision, (cancelled Sky and moved in Oct 2011 on my rec..) and they still cant use.. why didnt the engineer just tell them at the beginning they would not get services if the BB speed was below 2mb??

    Add poor Customer service trying to sort out payment charges... 3 calls, 3 confirmed texts.. expecting another C-Up next month..

    Come on BT sort it out, really poor.

    perhaps we should all move back to Sky?

    DB:3.17:V04 Issues, Poor Selling Practices By Bt, Worse Cu... pf


    Hi Jackevajo,

    If you send me in your parents BT details using the link found in the "About Me" section of my profile, I can take a look at this for you.

    Thanks

    Paddy




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.17

    DB:3.17:Poor Poor Bt Service And Infinity x8



    I had infinity installed in february this year, never seen an improvement in it to be honest I was better off on the normal broadband, I am paying out huge amounts of money for a service I am not receiving. I am on my third hub and third modem, still there is not a noticable improvement in the service, phoning somewhere in india for last fortnight, still not fixed, engineer called last week and changed modem, still not fixed in fact its worse, I am on a 45 ping, 8 jitter and speed of 21, I pay for infinity, does anyone know how I can contact bt and request a refund and this disgusting service removing from my premises, I am awaiting a call back from some lady that was going to get to the root of the problem, she told me to hang around for ten minutes and she would get back to me, mmmm that is over an hour ago, totally unacceptable service bt

    DB:3.17:Poor Poor Bt Service And Infinity x8

    delilahjo wrote:
    well having the infinity sorted, fingers crossed it stays that way, I had two phone calls on friday to check if it was any better, had one call from bt saying they would be back in touch monday lunch time to see if it was still okay and to discuss some refund on my account, guess wot the guy with the offer of a refund never rang back, tut tut bt

    Ahh but did he say which Monday!!!

    I am glad your internet is better.... and good luck with your negotiations. Btw worth pursuing from experience.




    --------------------------------------------//--------------------------------------------Please Click On any Text in Blue as that automatically links to information.
    PC(NDEGR)

  • RELEVANCY SCORE 3.17

    DB:3.17:Bt Sport On Demand - Poor Quality mz


    Spoiler (Highlight to read)

    DB:3.17:Bt Sport On Demand - Poor Quality mz

    Hi Zulu, funny, just seen your post, I have just been looking through the On-demand for any HD Sport but alas I can't find any. If anyone else has found any please advise.

  • RELEVANCY SCORE 3.17

    DB:3.17:X1 - Poor Customer Service dj



    bye

    DB:3.17:X1 - Poor Customer Service dj


    Not only is it a user to user forum, it is a HIGHLY public forum. Michael you just posted your personal information for the entire world to see. I strongly suggest you remove it before a Comcast moderator deletes your post.Considering this is a user to user forum, I am not sure how much help you are going to get here. A Comcast employee may help you or they may not. It is highly random.FYI, threatening to leave Comcast means nothing. Like all big telecom companies they budget to lose customers every single day. It's called "churn". They realized long ago they can't make everyone happy. If you leave, you are just another meaningless number on a bean counters daily stat sheet.