• RELEVANCY SCORE 4.22

    DB:4.22:How Many Sent Your Ipod For Repair pa





    I sent my ipod in for repair and they sent my original back i just wanted to know how many people was sent a new ipod and how many was sent the original.

    DB:4.22:How Many Sent Your Ipod For Repair pa

    all the repair status said was "replacement ordered".

  • RELEVANCY SCORE 3.45

    DB:3.45:Warranty Extended? ac





    HelloMy Ipod was sent to Apple for repair. My question is after you get your Ipod repair, is your warranty extended?Have an Apple Day!jenniferfromescanaba

  • RELEVANCY SCORE 3.04

    DB:3.04:Why Does Apple Charge So Much For Repair, If They Only Replace Your Ipod With Another One? Can't They Just Repair The Screen? jp





    D: '

    DB:3.04:Why Does Apple Charge So Much For Repair, If They Only Replace Your Ipod With Another One? Can't They Just Repair The Screen? jp

    I guess that just Apple deceided that the flat-rate replacement was best overall. It is up to Apple how they want to handle repairs. There are third-party places that will repair your iPod.

  • RELEVANCY SCORE 3.02

    DB:3.02:Ipod Repair s8


    I need to get an ipod repaired. There are many 3rd party repair sites on the web. Can anyone recommend a good one, or warn me about a bad one?
    thanks
    jim

    DB:3.02:Ipod Repair s8

    Thanks

    What about www.ipodmods.com any word on them?

    jim

  • RELEVANCY SCORE 2.98

    DB:2.98:Ipod Repair ds


    I have a broken ipod touch. I sent it in to apple, but they said it had water damage. I never got water on it but there is nothing i can do. Does anyone know where I can send it in to get it fixed?

    DB:2.98:Ipod Repair ds

    I have a broken ipod touch. I sent it in to apple, but they said it had water damage. I never got water on it but there is nothing i can do. Does anyone know where I can send it in to get it fixed?

  • RELEVANCY SCORE 2.97

    DB:2.97:Ipod Repair Price? d8


    Hey, so my Ipod nano 3rd Generation 4gb is really messed up. It keeps shutting off the menu button deosn't work it wont reset. I was just wondering if anyone knew around how much it would be to repair it or am I better off buying a new one? Your answers would be really appreciated!!

    DB:2.97:Ipod Repair Price? d8

    Hey, so my Ipod nano 3rd Generation 4gb is really messed up. It keeps shutting off the menu button deosn't work it wont reset. I was just wondering if anyone knew around how much it would be to repair it or am I better off buying a new one? Your answers would be really appreciated!!

  • RELEVANCY SCORE 2.97

    DB:2.97:Emails With Attachments Sent In Icloud On Os X Lion Mail Do Not Show Up In Sent Folder 1s


    Emails with attachments sent in iCloud on OS X Lion Mail do not show up in Sent Folder. I've tried removing and putting back my iCloud account already on my Mac... many times. I've run repair permissions -- no luck. Please help.

    DB:2.97:Emails With Attachments Sent In Icloud On Os X Lion Mail Do Not Show Up In Sent Folder 1s

    OK.... this whole does not work anymore. I'm back to the same problem. I am replacing OS X Lion Mail with something else. It is unfortunate since I really liked OS X Lion Mail.

  • RELEVANCY SCORE 2.95

    DB:2.95:Recommended Uk Repair Of Cracked Screen Of Ipod Touch 4th Generation ? c1


    Dear Forum,I have sadly just cracked the glass screen of my Ipod touch 4th generation (model A1367) by dropping it accidentally. However, I am not sure whether I might not have done more damage as the Ipod is very slow now.Is it just a case of replacing the glass screen ?Where can I get the device repaired in the UK ?Can I replace it myself and where would I buy the replacement part here in the UK?Many thanks for your support.Kind regards,huib55

  • RELEVANCY SCORE 2.94

    DB:2.94:Ipod Was Stole 7k


    I would like to ask about what can I do after someone stole my Ipod 30GB.
    I have been to police station and I have police report.
    A man in Ipod shop said I have to try to contact to the service center and give them my Ipod Serial No.
    They will check for me when the thief sent Ipod to repair.
    Is that true??

    PS. My English is not good, I'm foreigner in Malaysia.

    DB:2.94:Ipod Was Stole 7k

    references in the form of links to those theft
    tracking or that survey would be nice.

    just talking about it (without specific info) doesn't
    help me with google.
    sorry. i am glad to oblige. let's hope this post stays or people who see it copy it and replace it for me.

    http://www.tech-tag.com/2007/04/23/diy-tracking-your-stolen-ipod/

    pocket-lint article on the survey:

    http://www.pocket-lint.co.uk/news/news.phtml/7718/8742/Griffin-Technology-survey s-iPod-Safety.phtml

    direct link to survey monkey survey:
    http://www.surveymonkey.com/s.asp?u=909603771230

  • RELEVANCY SCORE 2.93

    DB:2.93:Does Futureshop Repair Ipod Screens 7j


    does futureshop repair ipod screens

    DB:2.93:Does Futureshop Repair Ipod Screens 7j

    What's wrong with the screen? Is it a defect or physical damage?If it's not something covered by warranty, I recommend visiting a local service depot. Sometimes repairs are cheaper than buying new.

  • RELEVANCY SCORE 2.89

    DB:2.89:Question About Service Repair m3


    Hi, a few months ago, i sent my ipod mini in for a repair and they sent me a new ipod mini back in return with a different serial number. I'm having this ipod mini repaired because of a battery issue, so i went to the site before and they asked for the serial number and i put the serial number of this ipod mini( which is the new ipod mini sent to me from the warranty). Is this ok? or should i have put the original ipod mini serial number that i first purchased?

    DB:2.89:Question About Service Repair m3

    http://www.apple.com/support/ipod/service/faq/

    JC

  • RELEVANCY SCORE 2.89

    DB:2.89:What Happens When You Send Your Ipod In 4 Repair? ja


    I might have to send my 5th gen ipod in for a replacement battery and i was just wondering...do they delete ALL THE SONGS on your ipod when they replace it? And if they do, is there any way that they will let you make a list of all the songs you have currently on your ipod for them to download onto your ipod?

    DB:2.89:What Happens When You Send Your Ipod In 4 Repair? ja

    I had to send my iPod back and they sent me another one. I think the first one I got was refurbished. I can tell that the one I have now is "brand new". Try to backup everything you have before you send it in.

  • RELEVANCY SCORE 2.87

    DB:2.87:Not Needed Charges fk



    sept or oct i can't remember your modern fried.i try bringing it down they wouldn't swap.instead you sent a repair person.who also told me it was fried..he replaced it. on my my next bill i was charged for repair tech.ibeen with with comcast for how many years.look it up.i shouldn't be charge consideringi pay over 165 to 172 a month.pls reply

    DB:2.87:Not Needed Charges fk

    I'm sorry, but this forum is only for customers to help each other, as best we can. That doesn't include billing, since we have no access to your records. You'll need to call Comcast; you're not really talking to them here. Check your bill for a local office number; otherwise, 1-800-COMCAST.

  • RELEVANCY SCORE 2.85

    DB:2.85:Question About Replacement/Repair. 7x


    I recently sent in my iPod mini for repair. From what I understand, Apple has stopped making iPod minis. If my iPod mini has to be replaced, what will they replace it with?

    Windows XP

    DB:2.85:Question About Replacement/Repair. 7x

    Ok, but if i wanted a replacement, could I use the new mini as store credit and buy a better one with other money??
    Thats the real ?

    Get back to me ASAP as time is of the essence

    Thanks

  • RELEVANCY SCORE 2.85

    DB:2.85:Viewing Stored Songs In Itunes 33


    I just sent my Macbook for repair and the HD was replaced, when I connected my ipod I was not able to view all the songs previously stored in the iTunes Library and I am not able to update my ipod after I imported new songs from CDs.

    DB:2.85:Viewing Stored Songs In Itunes 33

    I just sent my Macbook for repair and the HD was replaced, when I connected my ipod I was not able to view all the songs previously stored in the iTunes Library and I am not able to update my ipod after I imported new songs from CDs.

  • RELEVANCY SCORE 2.84

    DB:2.84:Ipod Repair -&Nbsp; No Trouble Found! a9


    i sent my iPod mini into repair on tuesday, i checked my repair today and it said 'no trouble found' - folowed by 'original product sent'.... i gathered this meant that they found no problems with my iPod and that they are sending it back, the only problem is is that it did have problems and now im scared that i might be charged the unit price!!!!! please help i am really worried!

    thanks

    chris

    iBook G4 Mac OS X (10.4.5) iPod mini 4GB (Second Gen) - Green

    DB:2.84:Ipod Repair -&Nbsp; No Trouble Found! a9

    mmm... it's hard to tell, but i know that it isn't cutting out like it used to. But i haven't really used it hard enough to really tell.

    (sorry for not mentioning that i received my iPod, as i was posting in school and only got it back when i got home)

  • RELEVANCY SCORE 2.84

    DB:2.84:Ipod Won't Mount Even After Back From Apple Repair ck


    I have a 5 gen ipod running on a G5, all updated with latest OS and itunes, and last week having been mounting the ipod all day, it decided it wouldn't recognise it. Cannot mount on anyones computer, and now I have it so it launches itunes and says it won't recognise it. Sent to apple for repair and have received it back saying they can't find anything wrong with it, but when I plug it in, itunes still can't recognise it. Anyone any ideas? I have restored the ipod, updated my computer etc but its not working on other peoples computers either.

    Many Thanks in advance.

    DB:2.84:Ipod Won't Mount Even After Back From Apple Repair ck

    I have a 5 gen ipod running on a G5, all updated with latest OS and itunes, and last week having been mounting the ipod all day, it decided it wouldn't recognise it. Cannot mount on anyones computer, and now I have it so it launches itunes and says it won't recognise it. Sent to apple for repair and have received it back saying they can't find anything wrong with it, but when I plug it in, itunes still can't recognise it. Anyone any ideas? I have restored the ipod, updated my computer etc but its not working on other peoples computers either.

    Many Thanks in advance.

  • RELEVANCY SCORE 2.80

    DB:2.80:Service Repair ca


    When listening to my ipod, if the headphones move slightly, the sound is either lost or only out of one earbud. The screen is also badly scratched, but I know that isn't covered in the warranty.

    So I went to set up a online service repair, and selected that if the service was out of warranty (which it isnt) that I would prefer my ipod just sent back without service.

    All was fine, but eventually I got to a "quote" page, that asked for credit card info, and said I would be charged $150.00.
    What the heck!? I thought service was free if your ipod was in warranty.

    DB:2.80:Service Repair ca

    When listening to my ipod, if the headphones move slightly, the sound is either lost or only out of one earbud. The screen is also badly scratched, but I know that isn't covered in the warranty.

    So I went to set up a online service repair, and selected that if the service was out of warranty (which it isnt) that I would prefer my ipod just sent back without service.

    All was fine, but eventually I got to a "quote" page, that asked for credit card info, and said I would be charged $150.00.
    What the heck!? I thought service was free if your ipod was in warranty.

  • RELEVANCY SCORE 2.79

    DB:2.79:Alarm Clock's Not Working! 91


    I just had my iPod mini replaced (it's a first generation iPod mini). Everything's working well - except for the alarm clock. I've nearly overslept three nights in a row and I'd never had this problem with my first iPod mini (before I sent it for repair). What's going on??

    DB:2.79:Alarm Clock's Not Working! 91

    Slide the hold bar on and off. Hold down the menu and center buttons at the same time until you see the Apple logo on your screen and then release. You might have to try this more than once.

  • RELEVANCY SCORE 2.79

    DB:2.79:1st Gen Ipod Nano Returned But Not Received zk


    HiI am trying to find a number or email address to speak to apple regarding my 1st gen ipod nano. i sent it back on the 28th November via royal mail in uk and it still hasn't been delivered according to the royal mail website or the apple repair servicecan anyone help?

    DB:2.79:1st Gen Ipod Nano Returned But Not Received zk

    HiI am trying to find a number or email address to speak to apple regarding my 1st gen ipod nano. i sent it back on the 28th November via royal mail in uk and it still hasn't been delivered according to the royal mail website or the apple repair servicecan anyone help?

  • RELEVANCY SCORE 2.79

    DB:2.79:Thank You...Apple Customer Service 1z


    Im starting this post to put something positive into this forum:

    Apple is doing an outstanding job on customer service and taking care of issues (for me) very quickly. With the shear number of phones produced, parts arriving from all over the world and the chance for human/computer error in assemble...There will be problems and it should be expected. Apple has stepped up and so far done a super job of fixing, replacing and assisting its customers with how to info. It is prevalent throughout many of the threads in this forum. So many people have had there phones replaced and yet there are no "thank you's" posted here...here's your chance.

    I purchased my phone on release day and immedietly could not get a wifi connection. Im a patient guy so I came to these forums to try out ALL of the ideas posted, none worked. I went to ATT for assistance and there was just not enough knowledge or help there. However they did call Apple (seem to have a direct line) and i was able to open up a case. We went through troubleshooting all the way to level three. No fix so a repair ticket was opened and a loaner phone was sent the very next day...Fedex overnight. Sync'd up the new loaner phone with no loss of data and "whala" everything worked like it was suppose to...wifi, volume, ipod, edge...all perfect. Sent my phone in and using the repair tracking, watched every step of what they were doing. They did diagnostic testing yesterday and this morning I checked and a New Phone is on the way. Obviously it was not fixable and now they have my phone as a test phone to help others. They did not try and do any patch's or shuffle under the carpet stuff. They could not fix so they replaced. My phone also had to be recharged every 12 hours which I would not have known without the loaner phone which has not had to be recharged now for 3 days. I added that case to the current repair ticket while it was in transit with no problems at all. In closing, be patient and understanding, answer their questions, treat them like you would want to be treated and you will a great experience and get a phone that works like it was designed to work. Understand that due to the large volume of phones that Murphy's Law is in effect...some will be broke.

    Apple...Thank you for a quality product and excellent service!!!

    DB:2.79:Thank You...Apple Customer Service 1z

    They sent my new phone in a new smaller box similiar to the big one but just iPhone size. It had all the cellophane protection stuff on it and yes I REMOVED it...lol. They did do a diagnostic on mine before they replaced it to determine if it could be fixed. Obviously whatever was wrong with the battery and wifi were not fixable so they replaced it and now "EVERYTHING" works as it should. No speaker/volume issues, no battery issues...it ALL works perfectly! Hope that answers your question.

  • RELEVANCY SCORE 2.78

    DB:2.78:Corrupt File?? 8a


    i've just sent my fourth ipod off to repair after having gone through the usual rigmarole of resetting, attempting to restore, uninstalling/re-installing etc etc. and everytime i receive a new ipod back i think i do everything as i should, but then it goes wrong again.... which has left me thinking that maybe it is one of the files that i put onto my ipod that is causing the problem, rather than an inherent issue within the apple/ipod software.

    does anyone know if this could be true? and if so is there anyway i can tell which file it is? any form of program/scan of some sort?

    or am i just wide off the mark and this problem doesn't exist?!

    many thanks for all help given!!!

    Windows

    DB:2.78:Corrupt File?? 8a

    i've just sent my fourth ipod off to repair after having gone through the usual rigmarole of resetting, attempting to restore, uninstalling/re-installing etc etc. and everytime i receive a new ipod back i think i do everything as i should, but then it goes wrong again.... which has left me thinking that maybe it is one of the files that i put onto my ipod that is causing the problem, rather than an inherent issue within the apple/ipod software.

    does anyone know if this could be true? and if so is there anyway i can tell which file it is? any form of program/scan of some sort?

    or am i just wide off the mark and this problem doesn't exist?!

    many thanks for all help given!!!

    Windows

  • RELEVANCY SCORE 2.77

    DB:2.77:Repair cz


    i fell off my bike and the ipod screen cracked even in one of their cases and in a padded jacket. i sent it back and they won't repair it saying it costs too much to repair but tell me that new apple products in store, however they will gladly sell me a new one, as i only got this one less than a year ago at over 200 my parent want buy me a new one and will not be buying anymore of your products anymore so my little sister won't be getting a nano anymore

    DB:2.77:Repair cz

    ok I have a question to add to this...I had a similar problem and basically I sent my iPod in and they charged my mom's credit card to tell me that they won't fix it....if there are so many other "third parties" that will fix it, then why the heck did they not tell me that when I first emailed them my problem. Instead they just told me to send it in and charged me $40 for it! If apple makes the products....shouldn't they be the one's to fix them?? So, I guess thank you for cheating me out of $40.

    MacBook Pro Mac OS X (10.4.8)

  • RELEVANCY SCORE 2.77

    DB:2.77:Ipod Freeze c9


    Any reason that an iPod that basically sits in an AltecLansing im7 boom box would frequently freeze? It does it more and more and then eventually it totally locks up. To such a point that I have sent it in for repair 4 or five times in less than 1 year.

    DB:2.77:Ipod Freeze c9

    Any reason that an iPod that basically sits in an AltecLansing im7 boom box would frequently freeze? It does it more and more and then eventually it totally locks up. To such a point that I have sent it in for repair 4 or five times in less than 1 year.

  • RELEVANCY SCORE 2.77

    DB:2.77:Who Has Sent Their Brand New Ipod In For Repair? 3z


    I was wondering how many people have sent their new 5.5 generation 60 or 80 GB iPods in for repair and for what reasons?

    My 80GB battery will not hold a charge anymore (10 min play time). It was working fine, let it charge for 5 hours last night w/ power adapter, but now its messed up. Restoring did not help.

    DB:2.77:Who Has Sent Their Brand New Ipod In For Repair? 3z

    I was wondering how many people have sent their new 5.5 generation 60 or 80 GB iPods in for repair and for what reasons?

    My 80GB battery will not hold a charge anymore (10 min play time). It was working fine, let it charge for 5 hours last night w/ power adapter, but now its messed up. Restoring did not help.

  • RELEVANCY SCORE 2.76

    DB:2.76:Do I Have To Pay A Full Price If Apple Sends Me Another Ipod For A Repair? 19


    I sent my ipod for a repair to Apple and they sent me a new ipod. Do I still have to pay the full price for an ipod or just the repair cost?

  • RELEVANCY SCORE 2.76

    DB:2.76:How Many Of You Regularly Watch Videos On Your Ipod? cd


    Honestly?

    DB:2.76:How Many Of You Regularly Watch Videos On Your Ipod? cd

    I originally bought this Ipod thinking I would never watch any videos on it and that's all I do.

  • RELEVANCY SCORE 2.76

    DB:2.76:Warning: Don't Sweat And Void Your Warranty j9


    BE WARNED:
    I sent in my iPod (4th gen) for repair under warranty, and it was returned unrepaired on the grounds that liquid had got into the headphone jack and triggered the 'liquid submersion indicator'. The only liquid that could have got in there is sweat -- and these things are advertised for use in working out, which causes people to sweat! In any case, the problem is with the click wheel, and I use a waterproof armband case, so no liquid got onto the clickwheel.

    Has anyone else experienced this issue?

    DB:2.76:Warning: Don't Sweat And Void Your Warranty j9

    BE WARNED:
    I sent in my iPod (4th gen) for repair under warranty, and it was returned unrepaired on the grounds that liquid had got into the headphone jack and triggered the 'liquid submersion indicator'. The only liquid that could have got in there is sweat -- and these things are advertised for use in working out, which causes people to sweat! In any case, the problem is with the click wheel, and I use a waterproof armband case, so no liquid got onto the clickwheel.

    Has anyone else experienced this issue?

  • RELEVANCY SCORE 2.75

    DB:2.75:Ipod Touch 1g Screen Replacement 1a


    Hey there fellow repair geeks and technicians. Please view my online tech review on how to replace your cracked iPod glass cover and LCD screen.https://docs.google.com/open?id=0ByS7-FxkxRVNMjU0ZThmYjgtZmQ5NC00ZGY5LTk2MmItNTg 3N2RkY2E2MTcz

    DB:2.75:Ipod Touch 1g Screen Replacement 1a

    Hey there fellow repair geeks and technicians. Please view my online tech review on how to replace your cracked iPod glass cover and LCD screen.https://docs.google.com/open?id=0ByS7-FxkxRVNMjU0ZThmYjgtZmQ5NC00ZGY5LTk2MmItNTg 3N2RkY2E2MTcz

  • RELEVANCY SCORE 2.74

    DB:2.74:How Can Repair Ipod? 9m


    How can repair ipod?

    DB:2.74:How Can Repair Ipod? 9m

    This is the US repair support page, you can select another country if not the US.

  • RELEVANCY SCORE 2.73

    DB:2.73:Will A Replacement Ipod Touch Be The Same Generation? pk


    Hey there,Recently the headphone jacks for my 2nd Generation iPod Touch broke. My warranty is expired so I'll bring it to an Apple store for repair/replacement for $99. I was wondering, if I sent my iPod Touch for replacement at the Apple Store, would I receive a newer generation iPod Touch or would I receive a refurbished 2nd Generation iPod Touch? Thanks!

  • RELEVANCY SCORE 2.73

    DB:2.73:Apple Repair Service m1


    hello,

    I just want to tell you guys what happend with my iPod after sending it to Apple for the repair service.
    There is a problem with the charging system of the battery, the icon doesn't go from "charging" to "charged".
    Now, I've sent my iPod to Apple for te repair service.
    Today i got it back. There was a lettre in the box, that says that they have controlled the iPod, and that everything seems to be allright. Well i thougt, that's allright, my iPod charges, it's just the icon that doesn't change. But when I looked at my iPod, there are scratches all over it! many many little scratches, and a few deep ones.
    I'm really mad!
    Anybody who knows what I can do about it? beacause my iPod didn't have one little scratch when I sended is to Apple...

    DB:2.73:Apple Repair Service m1

    Glad to hear it!

    As much as I like the iPod's design, I sure wish they would make the cases and batteries user replaceable, just like cell phones are. Then issues like this wouldn't arise in the first place.

    (just my 2 cents)

    -dave

  • RELEVANCY SCORE 2.73

    DB:2.73:Question kd


    Ok. So I've sent my iPod in for repair. I should get a new iPod sent back because it is a battery problem. So I am wondering, do the new iPods come with 1.1 pre-installed? If they do, would the only way to get it back to 1.0 is use the disk that came with my iPod? And if so, how exactly would I do that?

    Thanks.

    DB:2.73:Question kd

    Yeah, I know. I've seen that also. But I really hope that they dont. Cause that would just be dissapointing...

  • RELEVANCY SCORE 2.73

    DB:2.73:My Ipod Touch Repair Status Says "Empty Box Shipped" f8


    Just got my ipod touch for christmas and sent it in for repair because home button was broke.Now its almost been a week and i checked status and it said Empty box shipped. I shipped my ipod in...

    DB:2.73:My Ipod Touch Repair Status Says "Empty Box Shipped" f8

    what i meant by "i shipped my ipod in..." is that i put it in the box they sent me and shipped it. It sent out last thurday or friday im pretty sure (27-28 of december)

  • RELEVANCY SCORE 2.71

    DB:2.71:Backing Up Albums Downloaded Directly From Itunes App On Ipod Touch pd


    My iPod touch is being sent for repair/replacement but i've bought a lot of content from the iTunes App on the iPod itself as i don't have my own PC or Mac. Is there any way I can keep the stuff I've paid for if they give me a new iPod? I.e. back it up somehow or maybe they can transfer all data to new one?

    DB:2.71:Backing Up Albums Downloaded Directly From Itunes App On Ipod Touch pd

    As he said, he doesn't sync with a computer as he doesn't not have one. It is the best way to do it, but as he knows you don't need to own a computer to be able to use the iPod touch nor to be able to use the iTunes store.

    -fred

  • RELEVANCY SCORE 2.71

    DB:2.71:Ipod Repair Status 1z


    Hi!

    I sent my beloved personalized Ipod for repair, but I need help deciphering the repair status terminology. My ipod had a battery issue. (It did not last longer than 1 hr and half). Here is the repair status to date:

    Order created
    Repair requested
    Item shipped
    Unit received
    Replacement ordered
    Order created

    However on the main repair status page, the current status is "Dispatch sent". Does it mean the ipod has been sent back or that a replacement Ipod has been sent back? I rang Apple and they were of no help. They know less than I do...

    p.s. I live in Denmark

    DB:2.71:Ipod Repair Status 1z

    Hi!

    I sent my beloved personalized Ipod for repair, but I need help deciphering the repair status terminology. My ipod had a battery issue. (It did not last longer than 1 hr and half). Here is the repair status to date:

    Order created
    Repair requested
    Item shipped
    Unit received
    Replacement ordered
    Order created

    However on the main repair status page, the current status is "Dispatch sent". Does it mean the ipod has been sent back or that a replacement Ipod has been sent back? I rang Apple and they were of no help. They know less than I do...

    p.s. I live in Denmark

  • RELEVANCY SCORE 2.70

    DB:2.70:New Ipod, Copying Music 18


    i recently sent my ipod off for repair. apple were unable to repair it so i was sent a new one with none of my old songs on it. is there any way i can transfer all of my old music which is on itunes on my computer onto my new ipod. thanks in advance

    DB:2.70:New Ipod, Copying Music 18

    i have tried all of these tips but it is still not working

  • RELEVANCY SCORE 2.70

    DB:2.70:How Much Is A Ipod Touch Screen Repair sa


    how much is a ipod touch screen repair

    DB:2.70:How Much Is A Ipod Touch Screen Repair sa

    I'm sorry, I wasn't aware. This thread was discovered via search engine and I decided to offer advice to anyone experiencing iTouch screen damage. Pardon me if this was wrong.

  • RELEVANCY SCORE 2.70

    DB:2.70:How Do I Send My Ipod For Repair? ja


    I was sent the empty box with foam, where am i meant to post it? does someone collect it?

    DB:2.70:How Do I Send My Ipod For Repair? ja

    Put ONLY the iPod (nothing else) inside the box.
    Call the courier to pick it up.
    Write down the tracking number so you can track it.

  • RELEVANCY SCORE 2.70

    DB:2.70:Ipod Still Not Syncing Post Apple Repair sm


    3rd gen Nano not syncing Cal and Contact info, as described by many other people.
    Sent in for Apple repair. They claim nothing is wrong - claim it works properly.
    Returned - still has same problem
    When is Apple going to fix this problem?
    Would not buy a Nano or any other product using iTunes until they do.

    DB:2.70:Ipod Still Not Syncing Post Apple Repair sm

    3rd gen Nano not syncing Cal and Contact info, as described by many other people.
    Sent in for Apple repair. They claim nothing is wrong - claim it works properly.
    Returned - still has same problem
    When is Apple going to fix this problem?
    Would not buy a Nano or any other product using iTunes until they do.

  • RELEVANCY SCORE 2.70

    DB:2.70:Awful Repair Service. m3


    I recently sent my two year old iPod mini in for repair, because of the following reasons:
    -the battery will not hold a charge
    -sad iPod icon error when hooked up to iPod dock
    -when hooked up to PC, displays a frozen battery symbol which will not go away
    -will not reset or restore to factory settings
    -is not recognized by iTunes

    ALL of these problems were specified in my service request form.

    I received the original iPod mini back in the mail today, with a letter claiming that they could find nothing wrong with it.

    ...what?? You can't even turn it on and get a menu, it always displays an apple logo for up to thirty seconds and then reverts to a sad iPod icon, and I cannot reset or restore it because my PC will not recognize it because it freezes up. I have all of the latest software, there's nothing wrong with my USB drives, and I have the new version of iTunes. It won't reset no matter how many times I try.

    What ISN'T wrong with it??

    I paid $70 for them to send it back and have it not work? That's completely asanine. Has anyone had a similar experience or have any suggestions? I planning on calling their customer service department later tonight after I cool off, but this is a complete outrage!

    pc Windows XP

    DB:2.70:Awful Repair Service. m3

    Well I wish I could help but I too am one of the many that have gotten the same response with their service. Got my original ipod back with that letter that nothing is wrong. I can only use my ipod if I have it plugged into the wall so I just went out and both a new player. Needless to say, it is NOT an apple. I hope you get some help with your phone call.

  • RELEVANCY SCORE 2.70

    DB:2.70:Can't Get An Ipod To Work px


    I bought my first ipod (30 GB) in May 2007 (daughter's 16th birthday). Never could get it to work on my PC computer (had the computer checked out and it's fine). Couldn't get songs loaded, tried the 5rs, and finally came back as corrupted. Sent it to Apple repair (under warranty), they sent a replacement (someone else's problem?). This time I could get songs loaded, but they wouldn't play. Took it to the Apple store and the (nasty) man told me to restore it, that the firmware was not compatible with the itunes software. Tried restoring and it wouldn't restore; wiped the memory so I got the screen about connect to itunes to restore, etc. Couldn't get it to restore. Took it to the Geek Squad and they got me back to the main screen. Loaded songs and it skipped over all of them. Tried restoring, back to the connect to itunes screen. Breathed right, or something, because lo and behold I got it restored and I bought 1 song off itunes, synced it to the ipod, trying to see if that made a difference. Wouldn't play. Finally tried restoring, again, back to the connect to itunes screen. Had enough - sent it to Apple repair (warranty service). They sent it back, said it was fine, couldn't reproduce my error, but updated firmware and software. Great! Plugged it in to my USB, had a full charge, synced my one song, and it won't play my one song. I'm so frustrated. I don't know what to do anymore. I have spent so many hours trying many different things and nothing helps. Do I go to the Geek Squad again?

    DB:2.70:Can't Get An Ipod To Work px

    I bought my first ipod (30 GB) in May 2007 (daughter's 16th birthday). Never could get it to work on my PC computer (had the computer checked out and it's fine). Couldn't get songs loaded, tried the 5rs, and finally came back as corrupted. Sent it to Apple repair (under warranty), they sent a replacement (someone else's problem?). This time I could get songs loaded, but they wouldn't play. Took it to the Apple store and the (nasty) man told me to restore it, that the firmware was not compatible with the itunes software. Tried restoring and it wouldn't restore; wiped the memory so I got the screen about connect to itunes to restore, etc. Couldn't get it to restore. Took it to the Geek Squad and they got me back to the main screen. Loaded songs and it skipped over all of them. Tried restoring, back to the connect to itunes screen. Breathed right, or something, because lo and behold I got it restored and I bought 1 song off itunes, synced it to the ipod, trying to see if that made a difference. Wouldn't play. Finally tried restoring, again, back to the connect to itunes screen. Had enough - sent it to Apple repair (warranty service). They sent it back, said it was fine, couldn't reproduce my error, but updated firmware and software. Great! Plugged it in to my USB, had a full charge, synced my one song, and it won't play my one song. I'm so frustrated. I don't know what to do anymore. I have spent so many hours trying many different things and nothing helps. Do I go to the Geek Squad again?

  • RELEVANCY SCORE 2.69

    DB:2.69:How Long Does It Take To Repair 73


    My ipod died. Last wednesday I sent it in to apple, does anyone know how long it usually takes for them to repair ipods an send them back?

    DB:2.69:How Long Does It Take To Repair 73

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  • RELEVANCY SCORE 2.69

    DB:2.69:Unable To Submit Ipod Though Expresslane f7


    Hi, I have a 4th generation Ipod touch with a cracked screen, this was due to accidental damage.When I try to submit this for repair through the expresslane service, I get this error:We're sorry, but we are unable to complete your request at this time.
    Please try again in a few minutes or start over now.(system.99)I have been getting the same error for the last three days.I have previously sent a different iPod to Apple for repair and was very happy with the service.I'm in Ireland, has this repair service been dropped by Apple Ireland?Thanks.Philip

    DB:2.69:Unable To Submit Ipod Though Expresslane f7

    Hi, I have a 4th generation Ipod touch with a cracked screen, this was due to accidental damage.When I try to submit this for repair through the expresslane service, I get this error:We're sorry, but we are unable to complete your request at this time.
    Please try again in a few minutes or start over now.(system.99)I have been getting the same error for the last three days.I have previously sent a different iPod to Apple for repair and was very happy with the service.I'm in Ireland, has this repair service been dropped by Apple Ireland?Thanks.Philip

  • RELEVANCY SCORE 2.69

    DB:2.69:I Sent In My Ipod Nano To The Replacement Program About Two Weeks Back. However, I Checked The Status Of The Repair And It Still Says It Has Not Been Received Yet. Is There Any Way To Follow Up On Where The Nano Could Be? I Sent It Via Fedex. pm


    I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. However, my boyfriend sent in his the same time I did and his repair status says repair being diagnosed. I still have the "receipt" of the package when they first sent it to me. I sent it via FedEx. Is there any way to follow up on where the nano could be or maybe find out if I can still get a replacement even though my nano might be lost in transit?

  • RELEVANCY SCORE 2.69

    DB:2.69:I-Pod Mini Repair z7


    Is it true that if you send a 4GB mini to be repaired and it needs replacing do they replace it with a 4gb NANO as I have just sent my 3rd ipod 4gb mini off for repair

    Sam

    DB:2.69:I-Pod Mini Repair z7

    hi what is the web site to get an exchange on my ipod mini

  • RELEVANCY SCORE 2.69

    DB:2.69:Repair Status ma


    Ok, so I filed for repair through the website last week - I need a new battery. When I check my repair status online, it says "Dispatch Sent". They have a glossary of what each message means for repair status, but this isn't one of them. I called 1-800-apl-care to check, and gave my info and all that and the recording told me they had my iPod and would fix it soon - which obviously isn't the case as I haven't done anything with it yet. Can anyone help me out here? What does "dispatch sent" mean?

    DB:2.69:Repair Status ma

    Ok, so I filed for repair through the website last week - I need a new battery. When I check my repair status online, it says "Dispatch Sent". They have a glossary of what each message means for repair status, but this isn't one of them. I called 1-800-apl-care to check, and gave my info and all that and the recording told me they had my iPod and would fix it soon - which obviously isn't the case as I haven't done anything with it yet. Can anyone help me out here? What does "dispatch sent" mean?

  • RELEVANCY SCORE 2.68

    DB:2.68:Problems With Support f8


    Hi,
    my problem is support Apple, I have sent for repair my ipod 4gb ,after many days they have sent back to me a new ipod but 2gb !!!

    they are days that telephone but I do not succeed to having one answer !!!!
    I believed that Apple was one serious company,me it does not seem the way of dealing the customers !!!!
    my case numbers is 67786627

    Help me !!
    thanks

    ipod 4gb

    Message was edited by: ipsale

    DB:2.68:Problems With Support f8

    If they sent you the wrong size iPod back, you are going to need to work with Apple Support to have it replaced. There isn't anything anyone here can do for that. I would recommend contacting support, re-explain your situation and have proof available as to what you own...registration/serial number, sales receipt, etc. Offer to fax that information to support so they can verify.

    If they still refuse to help, ask to speak to a manager.

    Dual 1.2 G4/Intel Mini Dual Core Mac OS X (10.4.8)

  • RELEVANCY SCORE 2.68

    DB:2.68:Sending My Ipod Touch 4g 9x


    Im sending my ipod in for repair. I was told it comes in a locked box and then sent off. Is this true or does it just come in a cardboard box and what happens. ie- Whats the average turnaround time in the UKThanks Kai

    DB:2.68:Sending My Ipod Touch 4g 9x

    Well im only going off what an apple store genius bar employee told me. He said that in the UK (where i live) apple send round a courier who them puts the device into a locked box until it gets to apple where it is either repaired or replaced. However i just want to see how other users have experienced with the AppleCare mail in service in the UKKai

  • RELEVANCY SCORE 2.67

    DB:2.67:I Ordered A Repair To My Ipod Touch Two Weeks Ago And... 7c


    the new one still hasn't shown up. The repair status is at pending diagnosis. The guy at the Apple Store said to wait until Apple sent me a new one to send mine back though. It is an iPod Touch 4g 32 gb and the battery lasts for 5 hours on standby now and I haven't even had it over a year, so it is under warranty.

    DB:2.67:I Ordered A Repair To My Ipod Touch Two Weeks Ago And... 7c

    There is no Express Replacement for ipods. - And you haven't sent yours already? I'd call applecare - but I'd say that you are required to send yours first and then they send you one back.

  • RELEVANCY SCORE 2.67

    DB:2.67:Ipod Sent In For Repair?! fs


    My iPod's battery was out of charges, so I followed the steps to mailing it to Apple so they can repair it and I went to a UPS Store near me and gave it to them, so they can send it, like it says in the instructions from Apple. I forgot to give them the paper that i printed out. Will Apple know that the iPod is in need of repair or will they think that some random person just sent them an iPod? I did the online form thing, so I know they know an iPod is being sent to them, but I don't think they know that the one I sent is the one they're expecting.

    DB:2.67:Ipod Sent In For Repair?! fs

    Well, I called Apple and it turns out, UPS sent ti to the main office of Apple in Cupertino, so all they had to do was get it from the main office and bring it to the repair center. It's going to take 1-2 weeks, but I can wait.

  • RELEVANCY SCORE 2.67

    DB:2.67:[Ipod Nano Replacement] How Long Does It Take For Your Ipod To Show Up As "Received" On Repair Status Page? 1z


    I've sent my 1stG iPod Nano back to the Apple facility in Ontario, Canada, and according to the UPS tracking, it has arrived. But the "Repair status" page on the Apple website doesn't say that my iPod has been received by Apple. It has been about a week since it has "arrived". For those that have been through the process, does it usually take a while for them to process it? (ie. showing up as "received" on the repair status page) Thanks

    DB:2.67:[Ipod Nano Replacement] How Long Does It Take For Your Ipod To Show Up As "Received" On Repair Status Page? 1z

    Thanks guys, hopefully they are just dealing with the influx of repairs after the holidays.

  • RELEVANCY SCORE 2.67

    DB:2.67:Is Apple Fixing My Ipod? 71


    So I sent my iPod touch to apple it took them 3days to get it but within a day they are sending it back. On the 2nd part of the repair status it says Diagnosing Product but on the 3rd it says original product shipped does that mean its not getting fixed?

    DB:2.67:Is Apple Fixing My Ipod? 71

    Did they say exactly how it was accidental damage

  • RELEVANCY SCORE 2.67

    DB:2.67:Im Trying To Track My Repair I Sent My Ipod Nano A Month Ago And I Want To Know If Its Fixed? cs


    Im trying to track my repair. I sent my ipod nano in for repairs a month ago and I want to know if it was fixed and when I will get it back?

    DB:2.67:Im Trying To Track My Repair I Sent My Ipod Nano A Month Ago And I Want To Know If Its Fixed? cs

    I have the same proble and no one of the contacts that you mention is available or the right one to get info about the delivery.The track number on the mail is related only to the delivery from me to the repaishop but there is no track number for the delivery of the product repaired.

  • RELEVANCY SCORE 2.67

    DB:2.67:32 Gb Ipod Touch Song Limit c8


    How many songs does your 32gb 5th generation iPod touch hold?

    DB:2.67:32 Gb Ipod Touch Song Limit c8

    32GB or 64GB flash drive2Holds up to 7,000 or 14,000 songs in 128-Kbps AAC format3

  • RELEVANCY SCORE 2.67

    DB:2.67:Is There A Way To Cancel Applecare? d7


    I sent my iPod mini in for battery replacement and received an email from apple stating that, "The repair of your iPod has been placed on hold at the Apple repair center due to damage on the product's casing." (That tiny piece of white plastic at the bottom of the was missing)

    I unfortunately made the mistake of spending $80 on applecare, I know this sounds stupid but is there any way to cacncel apple care or register it for another ipod?

    DB:2.67:Is There A Way To Cancel Applecare? d7

    Thanks!

    I apologize for my ignorance, I should have read the terms and conditions sheet I have.

  • RELEVANCY SCORE 2.66

    DB:2.66:On The Home Button Of The White Ipod, When Your Putting It On The Ipod For Repair, There Are Two Little Lines That Come Out The Sides. Do I Need Those Little Lines? 97


    Help!!

  • RELEVANCY SCORE 2.66

    DB:2.66:Questions About Sending In For Repair ds


    My ipod is now dead (im not going to go into details because that is not what this thread it about) I am wondering if i requested repair service online would I be sent a box and then I send in the ipod or would I be shipped a new ipod and then I send in the broken one? I am still under warranty if that makes any difference.

    DB:2.66:Questions About Sending In For Repair ds

    In my case, I received a box for sending in my old iPod and then received the new one. I was without an iPod for...a week, at most.

  • RELEVANCY SCORE 2.66

    DB:2.66:Ipod Repair?????? ak


    I just recently set up a repair for my iPod with apple but how do I send it in it said that an email would be sent to me but I'm yet to recive it and it has been over six hours

    DB:2.66:Ipod Repair?????? ak

    I just recently set up a repair for my iPod with apple but how do I send it in it said that an email would be sent to me but I'm yet to recive it and it has been over six hours

  • RELEVANCY SCORE 2.66

    DB:2.66:Question About Apple Charging Money For Repairs? fp


    Ok so I sent my iPod to apple for repair. On my repair service thing it says "If apple confirms that service is covered but you fail to follow instructions on returning the part, you will be charged a non return fee of $359.00." :/ I thought the most I could be charged was a little over 100! why does it say $359.00? That's more than my iPod touch even costs!

    DB:2.66:Question About Apple Charging Money For Repairs? fp

    alright thanks. im having sound problems more. Like sound doesn't always work and when it does, and I turn up the loudest. it makes a crackling and sorta popping noise near the speaker. I feel like apple will be annoyed with me sending it back though after they just gave it back to me

  • RELEVANCY SCORE 2.65

    DB:2.65:Sent Ipod Touch 2(Gen) To Apple For Repair kx


    So I sent apple my 2(Gen) 16GB Ipod touch . For them to check out why the Wifi is untraceable or barely noticeable to other networks.So what if apple finds nothing wrong with it. Well they send me back my same exact IPT? Or well they send a refurb or new?

    DB:2.65:Sent Ipod Touch 2(Gen) To Apple For Repair kx

    Hello more information about iPod Touch Service and Repair can be found at the link below.

    Section 2 under repair

    http://www.apple.com/support/ipod/service/faq/

    When we receive your iPod and confirm that the service request matches the iPod's condition, we will send you a replacement iPod that may be new or refurbished. The replacement iPod will be functionally equivalent to your iPod when new.

  • RELEVANCY SCORE 2.65

    DB:2.65:Ipod Nano Recall Cancelled?? m8


    November 2011 we sent our iPod Nano (Gen1) to Apple as part of their recall. We have just learnt that the 'Repair Cancelled' as per Apple website. Fine, but what about our iPod Nano or the replacement Apple promised us??

    DB:2.65:Ipod Nano Recall Cancelled?? m8

    November 2011 we sent our iPod Nano (Gen1) to Apple as part of their recall. We have just learnt that the 'Repair Cancelled' as per Apple website. Fine, but what about our iPod Nano or the replacement Apple promised us??

  • RELEVANCY SCORE 2.65

    DB:2.65:How Do You Fix You Ipod When Its Locked With The Itunes Repair Screen? 79


    how do you fix your ipod when its locked with the itunes repair screen?

    DB:2.65:How Do You Fix You Ipod When Its Locked With The Itunes Repair Screen? 79

    As I siad in my first reply, you have to place the iPOd in recovery mode using the link I provided and then restore via iTunes.bryce1234 wrote:but itunes they couldnt connect it with it because its locked andmy ipod wants me to connect it to itunes

  • RELEVANCY SCORE 2.65

    DB:2.65:My Ipod Is Getting Repaired And On The Repair Status It Says Product Replecement Pending. What Does This Mean? fa


    My ipod has been sent away to be repaired, and i checked my repair status and it said product replacement pending. Does anyone know what this means?

    DB:2.65:My Ipod Is Getting Repaired And On The Repair Status It Says Product Replecement Pending. What Does This Mean? fa

    Most all electronic companies work that way. Apple usually replaces the cases, so it will look brand new and not like a used one. Basic troubleshooting steps 17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • RELEVANCY SCORE 2.65

    DB:2.65:The On/Off Button On My 6th Gen Ipod Nano Recently Got Spoilt And I Sent It Back To The Shop For A Repair/Exchange A Week Ago. Now I Have Just Found Out About The New 7th Gen Ipod Nano And I Am Wondering, Can I Get The New One As A Replacement? zf


    The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

  • RELEVANCY SCORE 2.65

    DB:2.65:Sent My Ipod Nano 1st Gen Off Bit Worried No Confirmation Email To Say They Received It k9


    hi sent my ist gen ipod nano off 3 weeks ago no responce to say they received it logged in to repair only saying empty box sent is this normal

    DB:2.65:Sent My Ipod Nano 1st Gen Off Bit Worried No Confirmation Email To Say They Received It k9

    hi sent my ist gen ipod nano off 3 weeks ago no responce to say they received it logged in to repair only saying empty box sent is this normal

  • RELEVANCY SCORE 2.64

    DB:2.64:Having Ipod Problems? Try Disk Utility. xj


    If you are having problems with your iPod, remember an iPod is a hard drive. Use disk utility to verify your iPod. If it shows a damaged header file, click on the repair button. This may very well solve your problem.

    DB:2.64:Having Ipod Problems? Try Disk Utility. xj

    I just saw this on another topic - a disk utility for windows:

    "There's actually one built into Windows...

    Right-click on My Computer and select 'Manage'.

    In the list of options there, you should see 'Disk Management'. "

    I hope that helps.

    Kevin

  • RELEVANCY SCORE 2.64

    DB:2.64:Wheres My Ipod? c9


    I sent it in for repair, they said nothing was wrong, and sent it back.

    Step 3 - Return
    Original product shipped (23-May-2006)

    Its now May 26, and I havnt gotten it, and im guessing its next day. I havnt recieved a tracking number or anything.

    Wheres my iPod?

  • RELEVANCY SCORE 2.63

    DB:2.63:Ipod Freezes Repeatedly f1


    I got a 30GB iPod Video for Xmas this past year (2006) and I've used it nearly every day since. Over the last couple weeks, it has been freezing up on me. For example, on my way to work this morning, it froze somewhere on the first song. It will keep playing, but the screen freezes, no buttons work, and it stops once it finishes the current song. I can manually reset it with the "silde hold switch, hold buttons" method, but that's only a temporary fix.

    I've tried resetting the iPod to factory settings and reloading all my music. It doesn't seem to be linked to any one song file, since I have been noting what song it freezes on. It still locks up.

    Any ideas, knowledgable Mac people, or does it need to be sent it for repair? Thanks in advance for your help.

    DB:2.63:Ipod Freezes Repeatedly f1

    I got a 30GB iPod Video for Xmas this past year (2006) and I've used it nearly every day since. Over the last couple weeks, it has been freezing up on me. For example, on my way to work this morning, it froze somewhere on the first song. It will keep playing, but the screen freezes, no buttons work, and it stops once it finishes the current song. I can manually reset it with the "silde hold switch, hold buttons" method, but that's only a temporary fix.

    I've tried resetting the iPod to factory settings and reloading all my music. It doesn't seem to be linked to any one song file, since I have been noting what song it freezes on. It still locks up.

    Any ideas, knowledgable Mac people, or does it need to be sent it for repair? Thanks in advance for your help.

  • RELEVANCY SCORE 2.63

    DB:2.63:Need Help 1s


    My ipod mini showed a sad mini ipod error. and then I requested a repair from this web. they sent a box to pack my ipod back to ipod store. then I packed it and I already sent it back. that it was 2 weeks ago.

    now, I check my repair status. it show "Dispatch Sent" but I do not receive it yet. I am so worry about it. I do not know how far of it? what should I do.

    DB:2.63:Need Help 1s

    thank you for your reply. and I ask a question.
    Do you know how long it takes mormally? a month or more????

  • RELEVANCY SCORE 2.63

    DB:2.63:Iphone 2g Headset Online Repair Program dm


    Hi!

    I've got a 2g iPhone.

    Could you tell me why in the online repair service i can't ask to repair my iPhone earphones as for the iPod?

    My earphones don't work very well right now, so i tried to use the online service assistant (https://selfsolve.apple.com/GetWarranty.do) as i did last year for my iPod, but there isn't the option to ask for a earphones fix (usually for the iPod i sent them the old one and they send me a new pair).

    Can you tell me why?

    Thanks

    Andrea-Italy

    DB:2.63:Iphone 2g Headset Online Repair Program dm

    i went to the store.

    when making the appt., there too, was no option for earphone (so i just put iPhone). walked in, showed him the earphones, they replaced it, no questions asked.

  • RELEVANCY SCORE 2.63

    DB:2.63:? For Those Who Have Had Ipod Serviced 7x


    When checking your iPod repair status and it tells you that a replacement product has been sent, does that mean just that, I got a replacement? Or does that same message pop up if they couldn't fix my iPod under warranty and they are shipping back the original unserviced? Thank you!!

    Maggie

  • RELEVANCY SCORE 2.63

    DB:2.63:White Screen Of Death 8s


    My ipod video has a problem. It has a white screen and nothing else on the screen. The ipod is not even being detected my my computer, itunes, or ipod updater. Please help me. I sent a request for repair so will apple replace my ipod. I only had my ipod for less than a week.

    DB:2.63:White Screen Of Death 8s

    Try putting the iPod into Disk Mode...
    Putting iPod into Disk Mode

    And then try restoring it...
    Restore the iPod

    It may take several attempts to get the iPod into Disk Mode.

    If you cannot get the iPod into Disk Mode, then the iPod may need service. The warranty should cover this, assuming that the iPod has not been abused...
    iPod Service

    btabz

  • RELEVANCY SCORE 2.63

    DB:2.63:Does Product Replacement Pending Mean They Are Sending Me A New Ipod? js


    I sent in for a repair because my home button wasn't working properly. Now the third step say product replacement pending? Does this mean they are sending me a whole new ipod?thanks

    DB:2.63:Does Product Replacement Pending Mean They Are Sending Me A New Ipod? js

    it means there awaiting on what the repair team can do with ur faulty ipodif they can't fix it the there sending u a new ipodgive it 2-4weeks and check up on it again

  • RELEVANCY SCORE 2.62

    DB:2.62:Phone Repair sc


    Phone sent 4 repair for 3rd time. How many attempts does it take. How long do i hav 2go without phone. Customer Service on phone was awful, staff in shop very sympathetic but unable to offer anything.

    DB:2.62:Phone Repair sc


    Hi StevenPrince,Welcome to the eForum.

    There's no set amount of repairs we limit you to, so we'll offer to service the phone any time during the warranty. You can find out more about the repairs process here.

    You can also seek a second opinion from the manufacturer themselves, if you'd rather not use us for future repairs. Let me know which phone you're using and I can get you the contact details you need.

    Many thanks, Ben




  • RELEVANCY SCORE 2.62

    DB:2.62:Warranty Terms Denied? fz


    According with Apple, warranty may include a replacement product and it "assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.".
    In my case Apple answered in a totally different way: "Your request was denied because the date of purchase for your replacement iPod is the same as the date of purchase of the original iPod. The replacement iPod is entitled to the remaining warranty coverage from the original iPod."

    What are the terms of warranty that Apple guarantees?

    many Mac OS X (10.4.6)

    DB:2.62:Warranty Terms Denied? fz

    Since you received you replaement iPod on 6 may 2006, it was out of warranty on 21 August 2006, which is why the warranty was denied.

  • RELEVANCY SCORE 2.62

    DB:2.62:Before You Post An Ipod Question k9


    Before you ask for help with your ipod, try the Five R's, at http://www.apple.com/support/ipod/five_rs/

    Many of your issues can be solved by doing this.

    DB:2.62:Before You Post An Ipod Question k9

    Before you ask for help with your ipod, try the Five R's, at http://www.apple.com/support/ipod/five_rs/

    Many of your issues can be solved by doing this.

  • RELEVANCY SCORE 2.62

    DB:2.62:Can I Still Get My Purchased Songs On My Ipod Even If I Didnt Back Up?, Can I Still Get My Purchased Songs On My Ipod Even If I Didnt Back Up? 3a


    Last night I sent my ipod off for repair with apple, unfortunatly i forgot to back it up, once i get it back, is it possible to get all my purchased songs back on my ipod?! please help me, i am freaking out.

    DB:2.62:Can I Still Get My Purchased Songs On My Ipod Even If I Didnt Back Up?, Can I Still Get My Purchased Songs On My Ipod Even If I Didnt Back Up? 3a

    You can redownload most iTunes purchases by: Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • RELEVANCY SCORE 2.61

    DB:2.61:Ipod Product Replcement Request pc


    Has anyone had a good experience with Battery replacement ? I sent my Ipod in and my repair has been pending since June 20. That is 6 weekd ago! Does that mean that I will not get it back? Anyone else have the same kind of service?

    DB:2.61:Ipod Product Replcement Request pc

    Try the 800 number under "Phone." I'm sure it will eventually lead to a real person. You won't get anywhere asking for epair status on the user discussion forum.

  • RELEVANCY SCORE 2.61

    DB:2.61:Dead Ipod After Switching Operating Systems Via New Update mc


    24 hours ago I finished ripping all my father's CDs on to his new iMac computer. Before I reformated his 30GB 4th Gen Photo iPod to from Windows OS to Mac OS X I made sure to grab the new iTunes 7 and iPod update. I plug his iPod into the iMac ran the iPod update and restore sucessfully. Following the directions I plug the iPod into external power source and it refreshed. I connected the iPod back into the iMac and began to automatically download the songs. It downloaded one song, stopped then froze, on the Do Not Disconnect Screen. I quit iTunes and still was unable sucessfully disconnect, so I shut down my computer and it disconnected the iPod. I tried starting the iPod and got nothing but the folder with explantion point. When I started back up the computer and connected the iPod I got error message 4018. I then proceded to take procedures Apple recommends for probelms with your iPod, with no avail. Today, I took the iPod into the Apple Store, they plug into the computer and when error message came up, they immediately looked into my warranty. When it was discovered it was out of warranty they said they was nothing the could do and directed me to site which repairs iPods. I asked them why did it happen with the update, and the repair Technician told me it was going to happen anyway and sent me on my way. I would like to know if this probelm, a dead iPod after switching from Windows OS to Mac OS has happened to anybody else? Also I am digging around on the fourms for more unorthdox methods since it is out of warranty, if you knowing any good discussions or solutions to this probelm please let me know. Thanks for your time.

    PowerBook G4 Mac OS X (10.4.2) iMac Mac OS X (10.4.2)

    DB:2.61:Dead Ipod After Switching Operating Systems Via New Update mc

    I did some more digging around and still have not found a solution to my probelm. just let some othe information out ther. My ipod mounts in itunes. It says software 1.2.1 is installed but the format is unkown. It does not mount in in the finder but it does so in disc utility. The error message I am recieving is 1418. My iPod shows an folder with explanation point. I ran repair perrmission on mac and it repaired a lot of stuff to do with itunes. my this have something to do with my probelm. Thanks for your time and concern.

  • RELEVANCY SCORE 2.61

    DB:2.61:Finding The Repair Number cd


    I sent my iPod in to Apple through Best Buy's Geek Squad, since it was required by my 3yr warranty with them. Is there anyway I can get a repair number to enter to check the status?

    DB:2.61:Finding The Repair Number cd

    That's great for you that you are getting a new iPod, but this whole "Apple approved it" thing is nonsense.

  • RELEVANCY SCORE 2.61

    DB:2.61:Ipod Nano Repair/Replacement f7


    Contacted Apple in Ireland..........Appears they have not received the box loaded with my iPod Nano. Have now sent them proof of postage and they are investigating from their side........Very odd but plausible.....It left UK on the 30th of November. Now 2 May and I may be making progress.

    DB:2.61:Ipod Nano Repair/Replacement f7

    Contacted Apple in Ireland..........Appears they have not received the box loaded with my iPod Nano. Have now sent them proof of postage and they are investigating from their side........Very odd but plausible.....It left UK on the 30th of November. Now 2 May and I may be making progress.

  • RELEVANCY SCORE 2.61

    DB:2.61:Keys Out Of Order Problem mc


    Hi my iPod has a problem. I can't load on anything new it's corrupted and artwork is broken. I used disk utility to repair it after numerous restores and trying disk mode didn't work. Here is the message I got. Verify and Repair volume Alexander Richardsons iPoChecking file systemChecking Journaled HFS Plus volume.Checking extents overflow file.Checking catalog file.Keys out of orderRebuilding catalog B-tree.The volume Alexander Richardsons iPo could not be repaired.Volume repair complete.Updating boot support partitions for the volume as required.Error: Disk Utility cant repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.Any suggestions of how to reformat. I have everything backuped on iTunes so it doesn't matter if I loose it. Thank you in advance

    DB:2.61:Keys Out Of Order Problem mc

    Not to worry all fixed now. I just decided to try it. I was a bit confused as to which drive to erase i.e the indented one with the iPod logo or the other one. Then I did an immediate restore through iTunes which sorted it all out. Your answer was correct essentially it was pretty easy after I followed your stepps. This helped as well some useful links and info. https://discussions.apple.com/thread/1974118?start=0tstart=0Thank you!

  • RELEVANCY SCORE 2.61

    DB:2.61:How To Repair Itunes 9c


    Hi, iTunes crashed for nothing many times a day. How can I repair it without loosing all my music, films, tv series, etc.? Thanks in advance for your tips. Sylvie

    DB:2.61:How To Repair Itunes 9c

    Actually I'm having problem with iTunes Wifi Sync and I'm looking for a way to fix it, without affect my library and/or syncing (via cable) with my iPhone.

  • RELEVANCY SCORE 2.61

    DB:2.61:Ts1363 My Ipod Classic Is Not Syncing My New Music When I Connect Although It Is Saying It Is ? 18


    Can anyone help please.My laptop was sent away for repair so I had to search for itunes again.I got most of my music back but now my ipod classic is not syncing the music although it is saying it is.

    DB:2.61:Ts1363 My Ipod Classic Is Not Syncing My New Music When I Connect Although It Is Saying It Is ? 18

    Can anyone help please.My laptop was sent away for repair so I had to search for itunes again.I got most of my music back but now my ipod classic is not syncing the music although it is saying it is.

  • RELEVANCY SCORE 2.61

    DB:2.61:Help .. My New 20gb Ipod 8k


    After repair, I rec'ed a new 20gb ipod yesterday.

    I charged new ipod last night.. In this morning I played music 1 hour and turned off.

    I couldn't turn on/charge the ipod afterward(no light, no sound and apple icon).

    I tried to charge the ipod so many times until evening success, and it shown battery low..

    I don't know what was wrong ( the unit, a/c adapter or usb cable ????)

    DB:2.61:Help .. My New 20gb Ipod 8k

    After repair, I rec'ed a new 20gb ipod yesterday.

    I charged new ipod last night.. In this morning I played music 1 hour and turned off.

    I couldn't turn on/charge the ipod afterward(no light, no sound and apple icon).

    I tried to charge the ipod so many times until evening success, and it shown battery low..

    I don't know what was wrong ( the unit, a/c adapter or usb cable ????)

  • RELEVANCY SCORE 2.61

    DB:2.61:Ipod Do-It-Yourself Repair? I Don't Get It. k9


    I submitted a form online. My ipod touch home button is stuck, and I explained that in the form, and the only option after "Button and Switches - Home Button" was "Power Adapter, USB, iPhone/iPod, 45x45mm-CAN". I got this email:Dear ****, We have received your request for a Do-It-Yourself repair for your IPOD TOUCH (4TH GENERATION). Your Repair ID is **********Serial Number: *******Problem Description: Buttons and Switches - Home buttonand then listed "Power Adapter, USB, iPhone/iPod, 45x45mm-CAN"and then a couple of other paragraphs. Are they sending me a power adapter? Thank you for responding

    DB:2.61:Ipod Do-It-Yourself Repair? I Don't Get It. k9

    I submitted a form online. My ipod touch home button is stuck, and I explained that in the form, and the only option after "Button and Switches - Home Button" was "Power Adapter, USB, iPhone/iPod, 45x45mm-CAN". I got this email:Dear ****, We have received your request for a Do-It-Yourself repair for your IPOD TOUCH (4TH GENERATION). Your Repair ID is **********Serial Number: *******Problem Description: Buttons and Switches - Home buttonand then listed "Power Adapter, USB, iPhone/iPod, 45x45mm-CAN"and then a couple of other paragraphs. Are they sending me a power adapter? Thank you for responding

  • RELEVANCY SCORE 2.61

    DB:2.61:Ipod Repair Problem... pd


    sry if this isn't the place for this but I couldn't find the place for it or didn't look hard enough... I sent my Ipod for a repair because my ipod's hold switch didn't work correctly... So I paid for the shipping and sent my pod in and just got it back... as soon as i opened the box and check to see if it was fixed, it wasn't.. What should I do now...

    DB:2.61:Ipod Repair Problem... pd

    you know when u take the hold switch and put it on hold... and ur ipod is suppose to do NOTHING.. well my pod doesn't put it on hold.

  • RELEVANCY SCORE 2.60

    DB:2.60:I Plugged In My Ipod Touch 4g To Sync With My Macbook Pro And Itunes Sent An Error Saying Itunes Cannot Read Your Ipod Please Reset Your Ipod, So As Suggested By Itunes I Reset My Ipod And Now When I Plug My Ipod In Itunes Doesn't Even Recognise It jm


    I plugged in my ipod touch 4g to sync with my macbook pro and itunes sent an error saying itunes cannot read your ipod please reset your ipod, so as suggested by itunes i reset my ipod and now when i plug my ipod in itunes doesn't even recognise it and doesnt sync with it

    DB:2.60:I Plugged In My Ipod Touch 4g To Sync With My Macbook Pro And Itunes Sent An Error Saying Itunes Cannot Read Your Ipod Please Reset Your Ipod, So As Suggested By Itunes I Reset My Ipod And Now When I Plug My Ipod In Itunes Doesn't Even Recognise It jm

    I plugged in my ipod touch 4g to sync with my macbook pro and itunes sent an error saying itunes cannot read your ipod please reset your ipod, so as suggested by itunes i reset my ipod and now when i plug my ipod in itunes doesn't even recognise it and doesnt sync with it

  • RELEVANCY SCORE 2.60

    DB:2.60:How Do You Cancel Repair Request? jp


    Well, I sent in a request to get my iPod nano fixed jsut as some user on these forums told me to do to fix my iPod. I re-uninstalled all iPod programs for the third time and reinstalled the iPod CD. It worked finally. My iPod now works perfectly.

    Can I cancel a Repair request so I do not get a package from Apple in the mail? Thanks!

    DB:2.60:How Do You Cancel Repair Request? jp

    Well, I sent in a request to get my iPod nano fixed jsut as some user on these forums told me to do to fix my iPod. I re-uninstalled all iPod programs for the third time and reinstalled the iPod CD. It worked finally. My iPod now works perfectly.

    Can I cancel a Repair request so I do not get a package from Apple in the mail? Thanks!

  • RELEVANCY SCORE 2.60

    DB:2.60:Very Upset ( Ipod Wont Turn On) d1


    Hello, i'm writing this because i have only had my iPod for 1 month and 2 days and my iPod is already broken. I contacted the repair thing and how long does it take for it to send in the repair box that i put my iPod in?

    Thanks for your help.

    DB:2.60:Very Upset ( Ipod Wont Turn On) d1

    I had this same problem. They'll send the box and you'll get it in probably a day. I just sent mine in on Monday and i already have it back!

  • RELEVANCY SCORE 2.60

    DB:2.60:Battery Repair Charges From Apple mm


    Hi I am a little confused about sending my ipod nano in for service. I've read in the service agreement that if you bought your nano within 180 days of the service, they'd fix it for free. However, I also read that they will charge a maximum of $100 diagonistic fee. Will they charge me for this $100 and an additional shipping/handling fee?

    My ipod has a bad battery that can't hold a charge. I did the test and it failed. Has anyone ever sent in their ipod for service, and if so what sort of charges did you get? Is the extended Apple warranty thing worth the money?

    Thanks

  • RELEVANCY SCORE 2.60

    DB:2.60:Bad Repair Service For Samsung Galaxy S2, Truly Terrible!!! c9



    I booked my phone in for repair 4 weeks ago now on 22nd Jan and looking at the repair trackers it didnt even leave the store till the 28th. That aside, I am still waiting for it to come back! I keep going on the website to check the repair everyday but all it says is "with reapir technician" and never changes.

    I can't phone the repair centre during the day due to work so I have sent them two messages via the contact bit on the repair website which they say they will reply to in 2 working days. They have instead jut ignored them and I have not received a reply.

    Today I tried to phone EE but as am originally an Orange customer, I can't get through so had to phone Orange. The person on the phone could tell me no more than what the repair tracker website told me and just sent them another message that they are supposed to reply to within 2 working days. I am guessing that will also be ignored.

    I am getting totally fed up now as I was originally told that it would be sorted and back within 7-14 days. I need access to my emails for work throughout the day but the loan phone I have been given is nowhere near the same specification as my phone and doesn't have internet access at all. Looking on this forum there are many other people experiencing the same problems so I am guessing that the repair centre is just totally below reasonable expectations. Goodness knows when I will finally get my phone back.

    Perhaps if you spent less money on Kevin Bacon adverts and more money on repairs you would be able to keep your customers happy? Sort it out EE!

    DB:2.60:Bad Repair Service For Samsung Galaxy S2, Truly Terrible!!! c9


    HiStaceyStoke

    As I said in reply to your PM, I'm chasing this up again for you. Sorry you're still phoneless, I appreciate it's frustrating and I'm doing what I can to help.

    C

  • RELEVANCY SCORE 2.60

    DB:2.60:Sent Touch In For Repair...They're Sending It Back...Are My Files Gone? 8c


    Hello all,

    I just sent my iPod Touch 3G (64gb) to Apple for repair. I recently got the following email...

    Thank you for choosing AppleCare Service.

    Our technicians have performed full diagnostic checks on your IPOD TOUCH (3RD GENERATION) and have been unable to reproduce the symptom(s) you reported when you requested service. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality.

    As part of our assessment and test procedures, your product has had the latest software and firmware updates installed. It is now being returned to you, and you should expect to receive it within two business days along with a letter that provides details about our assessment.

    Does this mean that they've wiped my iPod when they put the new software in? Or will all my music/videos still be there?

    Thanks for your help.

    DB:2.60:Sent Touch In For Repair...They're Sending It Back...Are My Files Gone? 8c

    The apps, music and videos should all be there. And if they aren't, your iTunes on the computer which you sync your iPod with has all the back-up of your files. So no worries!

  • RELEVANCY SCORE 2.60

    DB:2.60:How Many Times Can You Change Your Ipod If You Have Insurance m3


    How many times can you change your iPod if you have insurance

    DB:2.60:How Many Times Can You Change Your Ipod If You Have Insurance m3

    If you are talking aboutn the Apple warranty, if the iPod is defectve and not abused there is not limit.If you have AppleCare+ which covers accidental damagetwo incidents of accidental damage coverage, each subject to a $29 service fee plus applicable tax.1

  • RELEVANCY SCORE 2.60

    DB:2.60:"No Trouble Found" During Ipod Servicing ap


    Hi

    I sent my ipod away to get serviced due to the many problems ive been having with it. And looking at my repair status page I see "no trouble has been found" and my iPod is getting sent back to me.

    Heres what will happen.

    I will get the iPod back, restore it for the 5th time in two months, copy all my songs back (which takes all day since I only have USB 1) use it for a few days then iTunes will say "Updating iPods Library" and I will have to copy half the songs to the iPod again, then iTunes will show an Error 48 (i think the number is 48) message and my iPod wont sync. Then when I eject it and plug it back in to my mac iTunes will claim that my iPod is synced to another library.

    Is their any way of convincing apple that my iPod is broken? I cant keep re-copying all my songs back to it every week! And will apple charge me for this?

    DB:2.60:"No Trouble Found" During Ipod Servicing ap

    No I dont think they lied, I think they just missed the probelm. Ive tried it on other computers and the problems still happen.

    Though its not as simple as the iPod wont turn on or the battery is broken, it still has a problem that makes it unusable.

  • RELEVANCY SCORE 2.60

    DB:2.60:My Uncle Sent An Ipod From Australia And I Entered Wrong 4 Digit Passcode And It Is Disabled Now. What Should I Do? 8j


    My uncle who is living in australia has sent me an ipod touch. when i got it i entered a wrong passcode and my ipod is disabled since many hours. what should i do?

    DB:2.60:My Uncle Sent An Ipod From Australia And I Entered Wrong 4 Digit Passcode And It Is Disabled Now. What Should I Do? 8j

    With the iPod Disabled, you have to place the iPod in recovery mode (or DFU mode) like I said in my first reply in order for iTunes to see the iPod.

  • RELEVANCY SCORE 2.60

    DB:2.60:I Am Disgusted. m7


    I sent my Ipod Nano 4gb in for repair last week and I was very satisfied with the speed of the whole process, but one thing THIS IPOD ISNT FIXED! I recieved an Ipod that will not hold a charge. When I plug my ipod into the usb i get the battery with a lightning bolt and it is not animated. I left it plugged up to my usb port (that works because it recognizes my digital camera) for the entire night and came back to find that it didnt charge at all. Due to the fact that it won't charge my computer won't recognize that the ipod is plugged in. I decided I would let it charge over night plugged into the wall and see if I could get it working without having to contact apple and I even had a little hope because the Ipod would boot, but once again it won't hold a charge. Now I have tried as many things on the apple support pages that I can considering my ipod won't do anything. I tried to go to the "request repair" thing and its trying to make me pay for shipping and handling. Has this happened to anyone? Do I just call apple and express the rage I feel that seems to be building even more as i surf this site? Have I been screwed by apple? C;

    HELLLLP

    PC Windows XP

    DB:2.60:I Am Disgusted. m7

    Hello Cky727,
    If your have had your iPod Nano for more than Six Months and are still under The Orginal One-Year Limited Warranty, Apple only covers repair and labor charges, not shipping and handling costs. You now have three options:

    1. Purchase the AppleCare Protection Plan for only $59.00
    2. Pay The Requested Shipping Charges
    3. Bring it into the nearest Apple Store.

    To locate Apple Stores call 1-800-MY-APPLE

  • RELEVANCY SCORE 2.60

    DB:2.60:Iphone 5 Power Button Failure Out Of Warranty 9k


    As above, many of us are aware of the problem, but what I want to ask us those that have sent there's in for the recall repair (out of warranty and no apple care) did apple repair your old phone, or replace it with a new unit?

    DB:2.60:Iphone 5 Power Button Failure Out Of Warranty 9k

    As above, many of us are aware of the problem, but what I want to ask us those that have sent there's in for the recall repair (out of warranty and no apple care) did apple repair your old phone, or replace it with a new unit?

  • RELEVANCY SCORE 2.60

    DB:2.60:I Need Help With This 1s


    i sent my ipod for a repair because it has a one year warranty, so in the message they sent me it states

    _+**If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax._**+

    i really do not understand what it means.. plz i will be glad if i can get an answer

  • RELEVANCY SCORE 2.60

    DB:2.60:Select Button Stuck In 88


    I as well as many other people have experienced problems with the center button or select button being permanantly depressed inside the clickwheel. For the most part the button still works but is rather annoying. Recently I have sent my iPod in for "repair" and was sent an email stating that it was not covered in the warranty and was asked if I wanted to spend $255 or have it sent back. I've heard of one person going to an apple store and receiving a new iPod because of the same situation but yet apple will not replace mine? Unfortunately I am not aware of any local apple stores near me. Anyways, I'd figure after spending $419 that I could have a decent product that would not malfunction after just a few months. Also when I sent the iPod in they gave me a nice new scratch on the bottom of my LCD screen.
    If you have this issue don't even bother sending it in or calling. All you will do is waste your time. If anyone has any suggestions I would love to hear them.

    DB:2.60:Select Button Stuck In 88

    I as well as many other people have experienced problems with the center button or select button being permanantly depressed inside the clickwheel. For the most part the button still works but is rather annoying. Recently I have sent my iPod in for "repair" and was sent an email stating that it was not covered in the warranty and was asked if I wanted to spend $255 or have it sent back. I've heard of one person going to an apple store and receiving a new iPod because of the same situation but yet apple will not replace mine? Unfortunately I am not aware of any local apple stores near me. Anyways, I'd figure after spending $419 that I could have a decent product that would not malfunction after just a few months. Also when I sent the iPod in they gave me a nice new scratch on the bottom of my LCD screen.
    If you have this issue don't even bother sending it in or calling. All you will do is waste your time. If anyone has any suggestions I would love to hear them.

  • RELEVANCY SCORE 2.60

    DB:2.60:Ipod Casing kx


    Does anyone know if you can buy a replacement case from Apple for your IPOD? It seems there should be replacement parts offered when your screen is scratched beyond repair.

    DB:2.60:Ipod Casing kx

    i dont think ipod sells replacement cases,
    FYI: iPod is a product (not a company) sold by Apple