• RELEVANCY SCORE 5.42

    DB:5.42:Sky + Box Recorded Programs pa





    recorded programs cannot be deleted

    DB:5.42:Sky + Box Recorded Programs pa


    Hi soapy2605,

    I hope you don't have too many recordings that need deleting as I wouldn't want you to lose out on recording anything new.

    The first thing I would suggest to check is that you don't have the K next to any your recordings as you would need to enter your PIN to delete these. If you don't have any recordings with K next to them, the next step would be a planner rebuild as there may be a bit of stuck data on your hard-drive. Once you've completed the planner rebuild try deleting your recordings by highlighting them individually pressing the yellow button.




    LauraMac
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 4.85

    DB:4.85:Sky Plus Hd Box az





    we have purchased a black sky + hd box to replace the white sky + box will the programs we have recorded on the white sky + box be lost or not or is there a way of saveing them if we can save them how is it done

    thanks wadsy1

    DB:4.85:Sky Plus Hd Box az


    Hi wadsy,

    Your Sky programs are recording to the hard drive of your sky box, so if you upgrade and activate the viewing card in your new box you will no longer be able to access the programs however, you can transfer your programs over to DVD or VHS. Click this link on how to do this.

    If this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.




    Tricia07
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 4.59

    DB:4.59: 2tb Sky Box sf


    Is there anyway of transferring programs recorded on my old HD+ box to the new 2TB one?






    Solved!
    Go to the solution

    DB:4.59: 2tb Sky Box sf

    It can be done, but not without voiding your warranty. Discussion on this is probably banned here.



    On ADSL Unlimited.
    Amstrad DRX 890

  • RELEVANCY SCORE 4.51

    DB:4.51:If I Unplug My Sky Plus Box Do The Programmes Recorded Stay az



    if we unpulg the sky plus box for several weeks will the programmes already recorded stay there?

    DB:4.51:If I Unplug My Sky Plus Box Do The Programmes Recorded Stay az


    Yes as they are stored on the hard drive in a box the same way that you can save files on a computer and then turn it off.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 4.45

    DB:4.45:My Sky Plus Not Working d1



    my sky plus is not working wont let me record or puse live programs also can not wach recorded programs

    DB:4.45:My Sky Plus Not Working d1

    Good afternoon ellisdan1984.

    Sorry for the delay in replying and welcome to the community!

    It's not good to see you're not able to use the Sky+ box to it's full potential. Have you tried the steps that kato and someonenices have recommended?

    Please get back to me so I can help further if needed.

    Thanks




    Liam
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 4.39

    DB:4.39: Moving Home. Do I Loose Programs Recorded On Sky Plus? 8c



    Moving home. Do I loose programs recorded on sky plus?







    Solved!
    Go to the solution

    DB:4.39: Moving Home. Do I Loose Programs Recorded On Sky Plus? 8c

    Hi frogprince.

    Thank you for posting on the community.

    I see caesarome has beat us to it

    Good look with the move, and if you need any further assistance you know where we are.

    Thanks,




    Laura-W
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 4.36

    DB:4.36:Crazy Sky Remote? fs



    My sky remote seems to have gone a little crazy! When I try to change channels or go to my recorded programs it goes aloopy and starts flicking through the menues and wont let me select anything. Is it the remote or sky box?

    DB:4.36:Crazy Sky Remote? fs

    Hi Juliela,

    Thank you for contacting us on Sky Community. Can you try to reboot the Sky box by pressing standby and power the box off at the mains power supply.Confirm the power light on the box has went out.Power the box back on and the standby light will come on Amber.Wait at least 2 minutes then see if the box will turn back on using the Sky button on the remote control. Hope this helps. Let me know how things go.

    Regards,




    Rajdeep
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 4.33

    DB:4.33: Loss Of Ability To Watch Recorded Programs On My Hd Box x3



    Hi I have just been told by sky that because my sky dish is covered over by a scaffold I cannot watch programs I have already recorded or use ondemand as a signal is required from my dish to permit me to use these features.

    What a poor system, so I am not only without sky services, but cannot use my prerecorded stuff or down load anything.

    Has any one any idea of a way round this, other than watching on my laptop on sky go.

    Poor show sky!!!!!!!







    Solved!
    Go to the solution

    DB:4.33: Loss Of Ability To Watch Recorded Programs On My Hd Box x3


    There's no way around it, I'm afraid. Your Sky box needs a signal from the dish to be able to check that your subscription covers the recording you want to watch.

  • RELEVANCY SCORE 4.27

    DB:4.27:New Sky+Hd Box pp



    free +HD box, if i setup new box and activate can i still watch the recorded programs i have in my planner on my old box

  • RELEVANCY SCORE 4.21

    DB:4.21:Hi. Ive Noticed Lately My Sky Box Is Deleting Programs Itself..How Long Do Programs Stay In Planner d9



    recorded two programs last week and they disapeared off planner..same thing happened week before. two episodes off revenge.

    DB:4.21:Hi. Ive Noticed Lately My Sky Box Is Deleting Programs Itself..How Long Do Programs Stay In Planner d9

    Good evening,

    Thank you caesarome

    disgruntled+111 can you try the steps advised by caesarome and be sure to let us know if it sorts your issue out.

    Thanks




    Danielle
    Community Coordinator

  • RELEVANCY SCORE 4.21

    DB:4.21:Why Do I Have To Re-Boot My Sky Box Once A Week jp



    My sky box shows the amber light once a week.At first back up was fixing the problem,that stopped working then.A full re-boot was needed then thus wiping all my recorded programs.

    DB:4.21:Why Do I Have To Re-Boot My Sky Box Once A Week jp


    What model is your Sky box? It's on the rear panel, or post the version number: Services - Settings - System Details

  • RELEVANCY SCORE 4.19

    DB:4.19: Do I Lose All My Recorded Programs When I Switch To New Sky+Hd Box? aj


    Im getting a new Sky+HD box next week but have loads of recorede programs ( well the wife does) will i lose all these once the new box is set up or can in sum way they be transfered over???







    Solved!
    Go to the solution

  • RELEVANCY SCORE 4.18

    DB:4.18:Sky+Hd Box - Recordings 1m



    Some recorded programs have some breaking up on playback, my signal and signal quality are both around 90%, picture okay on normal viewing, only happens on recorded programs.

    DB:4.18:Sky+Hd Box - Recordings 1m


    Could you try a Planner rebuild.




    ✎ Will help Best I can!┆Sky Customer Since 2013 - DRX895 2TB

  • RELEVANCY SCORE 4.17

    DB:4.17:How Do I Un-Delete A Programe I Recorded Onto My Sky Box And Accidentally Deleted? 8a



    How do I un-delete a programe I recorded onto my sky box and accidentally deleted?

    DB:4.17:How Do I Un-Delete A Programe I Recorded Onto My Sky Box And Accidentally Deleted? 8a


    my sky+ box would not turn on and i have had to turn it off at the power but it has deleted all the programmes in my planner. Is there anything i can do to recover them ?

  • RELEVANCY SCORE 4.17

    DB:4.17:Programs Recorded On Living Hd Will Not Play Back On My Sky Plus But Will From Any Other Channel? dz



    Programs recorded in the last week or so on Living HD and Alibi will not play back on my Sky plus box yet programs recorded on other channels, including HD ones are fine.

    When I press play on a program recorded on one of these dodgy channels, the screen is just blue and when I press stop and look back in my list of recorded programs it just still says "recorded" and not "viewed".

  • RELEVANCY SCORE 4.17

    DB:4.17:How To Transfer Sky+Hd Recorded Program To Pc. Help! k1



    Can anyone help? How To Transfer Sky+HD Recorded Program To PC.

    I have recorded/saved programs on my Sky+HD box which I need to save on my laptop and/or upload to my YouTube channel. How can I do this?

    All help appreciated. Thanks.

    DB:4.17:How To Transfer Sky+Hd Recorded Program To Pc. Help! k1

    If you can stretch to an Archos 605 or later with a docking station you can connect straight to sky box. You have to record in real time but that's not a prob, also you need to install the 'Cinema' plug in on the archos unit. This enables the sky data to be converted automatically to .avi format. Hope this helps.

  • RELEVANCY SCORE 4.09

    DB:4.09: Sky+ Recorded Programmes k8



    Probably a stupid question, but is there a way of watching programmes recorded on your home SKY+ box via SKY Go?







    Solved!
    Go to the solution

    DB:4.09: Sky+ Recorded Programmes k8


    This isn't possible as they are two different systems.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 4.09

    DB:4.09:Recorded Programms 31



    WHY DOES OUR SKY+BOX DELETE RECORDED PROGRAMMS WE HAVE NOT WATCHED.

    DB:4.09:Recorded Programms 31


    The only reason a box would do this is if you have no more space left on the boxs hard drive and then it would delete the oldest recording. How much space have you got left ?




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 4.09

    DB:4.09:Sky + Box z7



    my sky + box says that i have 25% space for recording but i have nothing recorded on it

    DB:4.09:Sky + Box z7


    See if a planner rebuild helps.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 4.09

    DB:4.09:Changing Sky+ Box 1a



    When changing the Sky+ box, is it possible to watch the recorded programmes on the old box?

    DB:4.09:Changing Sky+ Box 1a


    I presume you mean when the new box is up and running ?

    The only way you can do this is to have the box connected up to your dish and to view recordings you have to have an active subscripition to whatever channel the recordings are from. You also have to use the same viewing card that was in the box when the recordings were made.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 4.06

    DB:4.06:No Sky Feed, Can We Still Watch Recorded Programs? jx


    Hi, basically our situation is that we did have sky+hd in our flat. We only lived there 6 months though so we're tied in to our contract for the next 6 months meanwhile we've temporarily moved in with my nan who has big standard sky.
    My mum has the internet and my partner has taken our sky box to my mums and plugged it in there and downloaded all our normal progrAms off of on demand on to the box.

    But without the satellite feed the box just says your sky box is initialising.
    Is there any way to get the box to initialise without a satellite feed?

    Thanks

    DB:4.06:No Sky Feed, Can We Still Watch Recorded Programs? jx


    I'm afraid not as the Sky box needs to be connected to the Sky dish even to watch recorded programmes.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 4.02

    DB:4.02:Hi, If I Swop Sky+Hd Box For New One Will I Lose Recorded Programmes s1



    Hi, i have just received m new sky+hd box with built in wifi. I intend to use my old sky +hd box for my multiroom subscription. If I do so will I lose any programs which I have already recorded onto it?

    Thanks

    DB:4.02:Hi, If I Swop Sky+Hd Box For New One Will I Lose Recorded Programmes s1


    Your recordings are stored in the box so if you are going to have it connected up to the dish as part of a multiroom subscripition then you should be able to view them. You might need to make sure that the same viewing card is in it as was in it when the recordings were made although I am not 100% sure on this but if you get an error when trying to watching a recording back on this box then this is most likely the issue.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.99

    DB:3.99:Can I Transfer Recorded Programs From My Sky Box To My Laptop? sp



    just wondering if i can transfer recorded programs from my sky box to my laptop.

    DB:3.99:Can I Transfer Recorded Programs From My Sky Box To My Laptop? sp

    mh999 wrote:

    just wondering if i can transfer recorded programs from my sky box to my laptop.

    There is no facility to transfer recordings from Sky+HD to a computer.




    "All opinions are my own, other advice may be available and may differ from mine.
    I do not work for Sky, I'm just a customer like you!"

  • RELEVANCY SCORE 3.98

    DB:3.98:Sky+ Add-In ?? 71


    is there an add-in that loads sky recorded programs from ur sky box to the server and allows you to watch recorded tv via the WHS ??

    DB:3.98:Sky+ Add-In ?? 71

    Nothing that I'm aware of. Sky would be the logicalsource of any such add-in (probably the only possible source, DRM being what it is); have you asked them?I'm not on the WHS team, I just post a lot. :)

  • RELEVANCY SCORE 3.98

    DB:3.98:Recorded Programs Stopped While Watching Got Blue Screen Why mf



    As above why is my recorded programme im watch freeze and then have a blue screen been having problems with my sky hd box for the last 2 months

    DB:3.98:Recorded Programs Stopped While Watching Got Blue Screen Why mf


    Hi,

    Try this, just skip to the part where it says: Housekeeping: Planner Rebuild.

    http://helpforum.sky.com/t5/Sky-Programming-Channels/Remote-Record-Recording-s-not-appearing-in-Sky-...

    Try your recording after that and see if it's working ok.

    The above should also cure any other issues with the box.

    You could also try this after (if box still isn't playing ball):

    http://helpforum.sky.com/t5/Sky-HD-SkyHD-Sky-3D/Software-Update-How-to/ta-p/609798

    Hope this helps.

  • RELEVANCY SCORE 3.98

    DB:3.98: No Signal But Can't View Or Play My Recorded Programs d7



    Hi

    Due to the light covering of snow cloud in my area I can't receive a signal to my sky HD box so I thought now would be a good time to catch up on my recorded programs but hold on, I can't access them....

    Surely it can't be a case of no signal no nothing?

    Why can't I access something that is stored locally when it doesn't need a signal to be viewed?







    Solved!
    Go to the solution

    DB:3.98: No Signal But Can't View Or Play My Recorded Programs d7

    'NO STORED CHANNELS' is not a Sky mesage. I'd guess this is to do with your TV.

  • RELEVANCY SCORE 3.95

    DB:3.95:Sky + Box Playback Problems kf



    hi has anyone had problems with watching your recorded programs. If i try and fast forward it rewinds, and if i pause and play again it jumps back to the beginning of the program?

    DB:3.95:Sky + Box Playback Problems kf


    just checked again, ya im having it in all th recorded programms !!

  • RELEVANCY SCORE 3.89

    DB:3.89:Can You Move Programs From One Box To Another? 78


    I have sky multi screen and would like to be able to move recorded programs between boxes. Maybe via sky go?

    DB:3.89:Can You Move Programs From One Box To Another? 78


    I believe Sky are going to launch a new item in the near future where you can watch programmes recorded on one box through another one via wifi as long as you have multiscreen.

  • RELEVANCY SCORE 3.88

    DB:3.88: I Have Just Upgraded To A Shy Hd Can I Watch The Programs I Have Recorded On My Old Sky + Box jp



    I have several hour of programs on my sky+ box but now i have installed my sky HD box i cannot access them the box just continually reports SEACHING FOR LISTINGS can i still access these recordings.







    Solved!
    Go to the solution

  • RELEVANCY SCORE 3.88

    DB:3.88: Can I Copy Recorded Programs From My Sky + Box Using The Usb Port On My Sky Box? mf



    Is the USB port on my SKY+ HD box any good for anything?







    Solved!
    Go to the solution

    DB:3.88: Can I Copy Recorded Programs From My Sky + Box Using The Usb Port On My Sky Box? mf


    the answer to your question is no you can't.

    the USB port has no end-user function.




    --------------------------------------------------
    DRX895 (1TB), Plusnet Unlimited ADSL Broadband
    Google Nexus 5, Samsung LE40C750 3D TV

  • RELEVANCY SCORE 3.87

    DB:3.87:Recorded Programme Has Very Jerky Playback At 2* Speed fj



    I have a new Sky+HD box. When I play back a recorded programme at 2 times speed (and also faster speeds) the picture is very jerky. Both the installation engineer and SKY telephone help engineer say that this is normal. Is this true?

    This fault occurs on all recorded programs, i.e. HD and non HD.

    I have a Humax PVR and it plays back smoothly on all playback speeds.

    DB:3.87:Recorded Programme Has Very Jerky Playback At 2* Speed fj

    I have had the same problem - it is since the recent update to the new style. Rewind and fast forward at all speeds is very jerky and it is difficult to find the correct place to stop. Is there going to be an update or patch for this? It's really frustrating. Regards, N Moorby

  • RELEVANCY SCORE 3.85

    DB:3.85:My Recorded Programs Will Not Play Back 7a



    HAVE RECORDED FILMS, OTHER PROGRAMS. WENT TO WATCH ONE IT WON'T PLAY BACK. ALL I GOT WAS A BLUE SCREEN.

    ANY IDEAS WHY? IT'S A SKY HD BOX.

    DB:3.85:My Recorded Programs Will Not Play Back 7a

    Dear All, I am pleased to confirm that the advice that Mark 39 has given is the approved fix for such issues. Do come back and tell us how you got on applying these fixes. Best regards, Mark




    Mark
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.83

    DB:3.83:Green Haze On Recorded Hd Programs dx



    Please help!

    Last night I was going to watch Game of Thrones, recorded in HD from Sky Atlantic, this was recorded about 2 weeks ago, however when I pressed the play button this green haze appeared and the picture was unwatchable. The sound was OK and when I pressed the forward button the haze turned into vertical thick green lines.

    I have checked other programmes that I have previously recorded in HD (which I know worked) and all these have the same problem, all other programmes that have been recorded in standard SD are fine.

    I have tried the Service Centre at Sky and have been told that 2 signals have been sent to the HD box and that should sort the issue out but they haven't.

    I hope someone can help in this matter.

    DB:3.83:Green Haze On Recorded Hd Programs dx


    Thanks Mark39, the first 2 steps seem to have worked.

    Appreciate all the help

  • RELEVANCY SCORE 3.79

    DB:3.79:Recorded Programs Fail. cc


    When I put the channel on it says no satellite signal to the sky box. Have already tried both reboots.

    DB:3.79:Recorded Programs Fail. cc


    If the fault moves to the other dish input when you swap cables, it suggests it's not a box fault, but a problem with either the LNB (on the dish), the particular cable from dish to box, or the connectors at either end - box end is more likely.

    Unless you're intoDIY, the only check you can make realistically is that the F-plug at the box end the affected cable is properly fitted. Switch the box off at the mains to disconnect the plug from the box. Check that the plug is tightly fitted. Looking through the open end, check that the centre pin (it's actually the stiff centre wire of the coax cable) is still there and is straight. Look for loose strands from the outer cable braiding that could short against the centre pin. Check for discolouration or powdery deposits that could indicate water ingress.

    If none of that helps, either the cable or the LNB will need replacing which means a callout from Sky.

    As an afterthought, do also check to make sure that Single Feed Mode isn't set on. It's just possible that a software update has changed the setting. See the end of this article for how to check SFM.

  • RELEVANCY SCORE 3.79

    DB:3.79:Recorded Programmes On The Sky Plus Hd Box mz



    Why when I watch the programme 'The Wire' that has been recorded on my sky plus box does it play back on a much reduced screen on the TV, non of the other programmes that are recorded are affected bythis?

    DB:3.79:Recorded Programmes On The Sky Plus Hd Box mz


    You mean it has black bars on either side of the picture? That's because the programme was made in 4:3 format and is being correctly displayed on your screen. The alternative would be to stretch the picture sideways so that it fits your 16:9 screen and therefore appear flattened top to bottom - hardly high definition! If you prefer the picture stretched to fit the screen, you may be able to adjust it with your TV settings.

  • RELEVANCY SCORE 3.79

    DB:3.79: I Have A Sky+ 1 Tb Box Which Has Just Started Pixelating Playback Of All Recorded Programs. xk



    Live TV is fine and I have crried out a rebuild without success







    Solved!
    Go to the solution

    DB:3.79: I Have A Sky+ 1 Tb Box Which Has Just Started Pixelating Playback Of All Recorded Programs. xk


    Hi Matgb,

    If a rebuild has not helped the next course of action would be a full system reset, however please be aware this will delete all recordings .

    If this has helped please mark as accepted solution.

    Regards,

  • RELEVANCY SCORE 3.79

    DB:3.79: Can We Switch Between Sky Boxes To Watch Recorded Program's On Our Old Box? c3


    We have a spanking new sky HD box but have recorded stuff for our son in France on our old sky+ box. Can we plug in the old box when he gets back so he can watch the programs we recorded for him?






    Solved!
    Go to the solution

    DB:3.79: Can We Switch Between Sky Boxes To Watch Recorded Program's On Our Old Box? c3


    You will need to reconnect the box to the dish cables and call Sky to have the card paired to the old Sky+ box.Then do the same in reverse for the new box.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.74

    DB:3.74: Programs Already Recorded On Sky + After Changing To 'Freesat From Sky' m3



    If I cancelled my 'Sky+ HD' contract take up 'Freesat from Sky', will I be able to continue watching programs I recorded on to the hard disk of the PVB before I cancelled the 'Sky+' contract?







    Solved!
    Go to the solution

    DB:3.74: Programs Already Recorded On Sky + After Changing To 'Freesat From Sky' m3

    Some great advice from Annie+uk. Hope that explanation has helped you out Nedbrit. Charlotte.




    Charlotte
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.73

    DB:3.73:Sky+ Hd Recording Issues pj



    Hi there,

    ReentlyI have been having issues with the record function on my Sky HD box. Issues are-

    1- The last two times I have used the Sky+ app from my Android phone the programs have not recorded- the app does say record sent.

    2- Recordings have come up as clashed, even though there was no other recordings happening.

    3- Some series link programmes have just not recorded. No other programmes were set for the same times so no conflicts. Other series links have come up as Part Recorded and only the last 2-3 minutes of the programme has recorded. Again, there is no other conflicting recordings set.

    Has anyone else seen these issues or can a Sky Techie assist please.

    Thanks

    Dave A

    DB:3.73:Sky+ Hd Recording Issues pj


    Thanks.

    I spotted the planner rebuild AFTERI posted. So sis that last night and we shall see the outcome

  • RELEVANCY SCORE 3.73

    DB:3.73:Can I Play My Recorded Programmes While The Sky Box Isn't Connected To Signal From Sat? df



    They fixing my roof and my dish was disconeted....so no reception :-( can I still watch my recorded programs stored on HD in box?

    DB:3.73:Can I Play My Recorded Programmes While The Sky Box Isn't Connected To Signal From Sat? df


    I'm afraid not. Your box needs to be receiving a signal in order to play back recordings.

  • RELEVANCY SCORE 3.71

    DB:3.71: Can I Copy Recorded Programs From My Sky Plus Box To My New Sky+Hd Box 98


    I have a new sky+ hd box and I want to copy all my old recordings from my old sky+ box. Is that possible?






    Solved!
    Go to the solution

    DB:3.71: Can I Copy Recorded Programs From My Sky Plus Box To My New Sky+Hd Box 98


    short answer no, unless you remove you old HHD and put in the new STB. Just watch your recording before you swap.

  • RELEVANCY SCORE 3.70

    DB:3.70:Can I Access My Recorded Programmes That I Have On My Sky+Box With Sky Go On My Laptop? [Edited] ja



    Can I access my recorded programmes thatI have on my sky+box with sky go on my laptop?

    DB:3.70:Can I Access My Recorded Programmes That I Have On My Sky+Box With Sky Go On My Laptop? [Edited] ja


    The simple answer is no you can't access your planner recordings via Sky Go.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.70

    DB:3.70:Do Sky... 9k


    Play back the programs we've recorded faster than real time...

    DB:3.70:Do Sky... 9k

    Hi all,

    This one caught my eye because I've never heard of this before.

    Would be interested to know if anyone else has ever experienced this.

    I pause then play things back quite quickly afterwards (mainly sports) but have never experienced it.

    Thanks.




    Graham H
    Community Manager (TV Technical)
    Forum Help http://helpforum.sky.com/t5/help/faqpage
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.69

    DB:3.69:When We Change To Sky Hd Will Our Recorded Programmes Be Lost 8s



    When we switch from Sky plus to Sky hd will our recorded programmes on our old Sky box be lost?

    DB:3.69:When We Change To Sky Hd Will Our Recorded Programmes Be Lost 8s


    Hi netbowdrey,

    Thank you for taking the time to join the Sky Help Forum and welcome to our community.

    When you change box your recordings will indeed be lost until you pair your viewing card to that box at a later time. It may be of use to set up Sky's On Demand service and also have a look at our Never Miss service which will send you reminders when the shows you select are due to be coming on.

    If this helps please accept as solution, if this does not help please post back into the forum.

    Thanks

  • RELEVANCY SCORE 3.65

    DB:3.65: Transfer Of Recorded Material 8c



    Is it possible to transfer recorded programmes from an old Sky+HD box to the new 2TB box?







    Solved!
    Go to the solution

    DB:3.65: Transfer Of Recorded Material 8c


    This gets asked a lot and sadly there is no way to do it.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.64

    DB:3.64:Re: I Have On Demand But Cant Get Box Sets Movies p7



    So, I have on demand with the new HD sky + box.

    I can access recent programs, but as soon as I try to watch box sets, it tell me to contact sky to upgrade.

    I can watch FOX normally, so why cant I watch box sets from FOX?

    I did see someone suggested what seemed like a reboot, but will I lose all the programs already recorded?

    Please help someone.

    DB:3.64:Re: I Have On Demand But Cant Get Box Sets Movies p7


    So, I have on demand with the new HD sky + box.

    I can access recent programs, but as soon as I try to watch box sets, it tell me to contact sky to upgrade.

    I can watch FOX normally, so why cant I watch box sets from FOX?

    I did see someone suggested what seemed like a reboot, but will I lose all the programs already recorded?

    Please help someone.

  • RELEVANCY SCORE 3.64

    DB:3.64:Sky+ Not Recorded One Channel From The Planner And Removes The Planned Programs dm



    I have a standard sky+ box. Both feeds are coming in ok. I can watch one channel whilst recording a second, or record two channels whilst playing back a recorded program. I have reset and rebuilt the planner. But!!

    There is one channel that I can watch when I am home but the program I want is not available when I am home. So, I set up my planner to record it. The program does not have a series link added. I can record other series linked programs on different channels. But when I turn on my box to watch the recorded program, the planner starts deleting the planned programs from this one channel and any recorded programs. I actually saw the programs being deleted as I looked at the planner.

    I did not request the program to be deleted. I have access to that channel (propeller is the name of the channel) and I have older recordings for this channel. But not this past week. Why would my own sky box delete programs and planned programs. All other recordings are left intact (3 different series linked programs on E4 all ok)

    DB:3.64:Sky+ Not Recorded One Channel From The Planner And Removes The Planned Programs dm

    Hi lonewolf,

    Thanks for getting in touch with us and hopefully we will be able to get to the bottom of this.

    This certainly does sound very odd to be honest with you. If you have tried a planner rebuild and this has not helped, the last thing we could ask you to try would be a full system reset which would delete all your recordings. The steps to do this can be found by going to thispage.

    If you can please let us know if you decide to go ahead with this.

    Thanks

  • RELEVANCY SCORE 3.64

    DB:3.64:Forgotten Pin Number For Sky Box, How Do I Reset js


    Forgotten PIN number to access movies recorded on sky box

    DB:3.64:Forgotten Pin Number For Sky Box, How Do I Reset js

    Good Afternoon Lizziemag,

    You can reset your PIN number by logging into yourMySkyand selecting TV settings. Then select the viewing card from the drop down box and enter your new PIN number and click save.

    I hope this information has helped answer your question, if so please click Answered as this may help other customers with a similar question. If not, then please post your query on the relevant board in ourHelp Forum.

    Regards,




    jason-d
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.64

    DB:3.64:Watching Recorded Programs On Old Sky+Box jc



    Hi,

    We have just taken delivery of new SKY HD box, but still have a lot of prgrammes stored on our old SKY+ box. Can I set up the new SKY HD box and then swap out the card each time to watch the recorded programmes or is there another way to do this? I know I cant copy them to the new box.

    Thanks,

    Adrian

    DB:3.64:Watching Recorded Programs On Old Sky+Box jc

    Hi All,

    Thanks for posting about your Sky boxes and thanks for taking advantage of the Sky Help Forum and community. When you receive a new Sky box or Sky + HD box it is paired with a viewing card so that you can save programmes that are part of your subscription directly to your planner. With a new box, however, we are not able to transfer the content from one the other as this content is saved onto the hard drive. There are, however, other alternatives like On Demand. You may also wish to have a look at future scheduling and if your programme is not yet scheduled, you can make suggestions. Click here to see how this works.

    I'm sorry that could not view the content you had saved previously, although hopefully you will find the alternative useful. As my colleague stated earlier, it is possible to transfer these programmes onto DVD.

    You may also wish to check what we offer just now in terms of TV by clicking here.

    Please feel free to post on the Forum and get back to us if you need anything else.

    Best regards,

  • RELEVANCY SCORE 3.64

    DB:3.64: Hd Box p9



    Hi all can anyone tell me in i move my second sky + HD box and plug it in using HDMI can i access my recorded programs without connecting all the other cables







    Solved!
    Go to the solution

    DB:3.64: Hd Box p9


    You can do what you want but you do need to have all the wires connected as well because what happens when you go to watch a program you box checks to see if you actually subscribe to the channel the program is from and it can't do this if it isn't connected to the dish. Also as a multiroom customer both boxes have to be connected to the phone line all the time.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.63

    DB:3.63:I'M About To Upgrade My White Sky+ Box To A New Hd Box, Will I Lose All The Programs I Have Recorded k8



    I'm about to upgrade my white Sky+ box to a new HD box, will I lose all the programs I have previously recorded on my white sky+ box? If yes is there a way around this?

    DB:3.63:I'M About To Upgrade My White Sky+ Box To A New Hd Box, Will I Lose All The Programs I Have Recorded k8


    Hi jayeym,

    Thanks for taking the time to post and welcome.

    You will lose your recording from your Sky+ box. However you can copy these onto a DVD recorder or even a VCR.

    If you have a DVD recorder, you can follow these steps.

    Press TV guide.
    Press green Sky+ Planner will display.
    Press down arrow to highlight programme to be copied.
    Use left / right arrows to select options for the recording
    Press green to mark programme as Copy.
    Repeat steps 3 to 5 for each programme to be copied.
    When all desired programmes are marked as Copy press Select.
    Enter PIN if requested.
    When information banner appears, press record on VCR or DVD recorder then press select very quickly to ensure planner does not jump to next screen.
    Confirmation screen will display programme information.
    Programme will start to play.

    When and if you follow these steps, it is not possible to watch another channel on the Sky+ while a programme is being copied.

    Regards,

  • RELEVANCY SCORE 3.63

    DB:3.63:Moving Home mm



    I'm moving home and taking my Sky+ with me, when I arranged the date for installation I was told that my Sky+ box will be serviced! I'm just wondering, when they service the box will my recorded programs be deleted?

    DB:3.63:Moving Home mm


    Hi lollipop1,

    Did you specifically ask for your box to be serviced when the moving home is being carried out? If so, for what reason? I ask because your question will be determined by the type of service carried out when the process is being carried through.




    Michael
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.63

    DB:3.63:Stream Sky Plus Progs To Phone z8



    I was just wondering if a sky plus box is connected to a phone line/ broadband is there any way I can stream programs recorded on my sky plus box over broadband to my mobile phone wherever I am in the uk. This would be a brilliant feature for me as I ocassionally work away.

    Also why is there a limited number of channels on sky go. TV via broadband is the future so why not just have every channel that a person has in thier sky package available on sky go?

    Thanks

    DB:3.63:Stream Sky Plus Progs To Phone z8

    Its not possible to stream from your Sky box to your phone or any other device.
    Regarding Sky Go I'm sure Sky would love to have all the channels they broadcast available on the Go but its not down to them its down to.tjr content providers to allow them on the platform.



    I do not work for Sky im just a customer like you.
    Seeing as people don't read PM ME ASKING FOR HELP AND I WILL BLOCK YOU I'm not tech support.

  • RELEVANCY SCORE 3.60

    DB:3.60: Have Upgraded From Sky+ To Sky +Hd Will I Lose All Recorded Programs On Sky+ pk



    have upgraded from sky+ to sky +hd will i lose all recorded programs on sky+







    Solved!
    Go to the solution

    DB:3.60: Have Upgraded From Sky+ To Sky +Hd Will I Lose All Recorded Programs On Sky+ pk

    If you have changed your box then the only way to view your recordings is to have the box connected to a dish as there is no way to transfer them to your new box.



    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.59

    DB:3.59:Sky Anytime/Recorded Programs Are Not Working.. 7s



    Hi, we have recently just decorated/changed our bedroom around.. and moved the tv and sky box from one part of the room, to another part of the room. (this is a Sky multi room box)

    Since moving it around, we have noticed Sky anytime is not working. The picture is really bad (jumping/freezing/pausing-skipping ahead) the sound is really off too. (out of line/ sometimes the voices are really deep-playing in slow motion)

    It does this on almost every Sky Anytime program, although the odd program on anytime still works fine. But most of the movies/documentary programs are not working/ impossible to watch.

    We have also noticed that the Sky Record is doing the same thing. We can record a channel (which is working fine at the time we press record/ no problems with our sky signal) but when we try and view it in our sky planner later on, the program is not viewable.

    It's doing the same thing as the sky anytime. (jumping/freezing picture, sound is out of line, and the program constanly freezes for about 5 minutes before skipping about 10/15 minutes further into the recorded program etc)

    DB:3.59:Sky Anytime/Recorded Programs Are Not Working.. 7s


    "[b]or programmes that have been downloaded into the Anytime menu - these will need to be deleted as there is no way these can be rectified for you.[/b] All programmes that you record from now, [b]and all new content that is downloaded into the Anytime menu will playback with no issues.[/b]"

    Ah, that will be why then.

    The Idoit abroad 2 was in my Sky Anytime the other day, I never knew the programs were 'downloaded' into the Sky Anytime menu.

    I just tried viewing the film 'Castaway' which was not in my Sky Anytime the other day.. and the is working fine.

    So hopefully it is all sorted. Thanks.

  • RELEVANCY SCORE 3.58

    DB:3.58:Not Able To Record And All Recorded Programs Disappered k8



    Since last week I am not able to record - get system error message 107 asking me to call SKY, no previous recordings appear either under planner. Have done a planner rebuild - spoken to sky who have resent the 'signals' restarted box etc - none of which have helped.

    DB:3.58:Not Able To Record And All Recorded Programs Disappered k8

    Also tried to speak to sky several times but no one answer the helpline number - just have to listen to music for 5 minutes before the line is cut....

  • RELEVANCY SCORE 3.58

    DB:3.58: Sky+ And Anytime Not Working. s3



    Hi

    I'm new to sky and we have only had our box for two weeks. We have tryed recording programs but it says that they have clashed despite no other programs being recorded. I have read elsewhere that they sky+ box needs to be connected to our phoneline for anytime and sky+ to work. Is this true? We have a sky+ subscription so that is not the problem.

    Any help would be great

    Thanks







    Solved!
    Go to the solution

    DB:3.58: Sky+ And Anytime Not Working. s3


    Great if you connect your routerup to the Sky+ box with the blue/yellow ethernet cable you will have access to Anytime+ which has loads more content




    If I Or Anyone Has Helped Please Kudos. If Your Problem Is Solved Please Click On Accept As Solution.

  • RELEVANCY SCORE 3.57

    DB:3.57:Why Doesn't Sky Go Allow You To Watch Programs You Have Recorded On Your Sky+ Box? [Edited] ka



    I am going away for the week and want to watch episodes of a series I have recorded on my planner. Why can't you do this with Sky Go if it can allow you to watch live tv and on demand programs?

    DB:3.57:Why Doesn't Sky Go Allow You To Watch Programs You Have Recorded On Your Sky+ Box? [Edited] ka


    I am going away for the week and want to watch episodes of a series I have recorded on my planner. Why can't you do this with Sky Go if it can allow you to watch live tv and on demand programs?

  • RELEVANCY SCORE 3.56

    DB:3.56:Watch Planner Stuff On Ipad dj



    I have Sky+ and Sky Go installed on my iPad Air. Is it possible to watch recorded programs that I have on my Sky+HD box on my iPad, because if so I can't figure out how to do it!

    DB:3.56:Watch Planner Stuff On Ipad dj


    You are right the answer is no, this is a very common suggestion/question but at present it is not possible to do this.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.56

    DB:3.56:Have Lost All My Recorded Programes. The Sky+ Box Works A... 7p



    have lost all my recorded programes. the sky+ box works and can record. However when I turned the thing off to move the box. turned back on and found I have lost everything.

    DB:3.56:Have Lost All My Recorded Programes. The Sky+ Box Works A... 7p


    Have you tried a planner rebuild, it is a long shot but it is worth doing:

    http://help.sky.com/tv/problems-with-your-sky-tv/p​roblems-with-your-recordings-and-planner#!new-sky-​...




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.54

    DB:3.54:Using Old Sky+ Box To Watch Recorded Programs x1


    Hi all,

    We are thinking about upgrading to sky HD and the 2tb box. Obviously we have stored programs on our current box and from reading the forums it's difficult to transfer them to the new box hdd. Would it be possible to still connect the old box to a tv and view the programs from that? I have not read that anyone has tried this in the forums.

    D.

    DB:3.54:Using Old Sky+ Box To Watch Recorded Programs x1

    Ok. Bit of a bummer but not the end of the world. Will have to watch all the recorded stuff and do the swap during the day. Should be fun!

  • RELEVANCY SCORE 3.54

    DB:3.54:Sky Plus Box Freezes When Recording Two Programs? [Edited] xs



    when i'm recording two programs on sky and try to watch one of my recorded programs or try to watch somethingon anytime or if i even try watch one of the programs that are recording my skybox freezes. but i do like to rewind to see funny stunts etc again question does rewinding back and pausing too many times cause my sky box to freeze?

    DB:3.54:Sky Plus Box Freezes When Recording Two Programs? [Edited] xs


    Hi System7,

    First of all I would like to welcome you to the help forum

    There hasn't been a recent update to Thomson HD boxes. If you have tried the planner rebuild and it make no difference to new recordings, the next step we would ask you to try is a full system reset. Please note that this reset will delete all planned/existing recordings and series links that you have set up. If you don't want to delete a lot of content, you can look into copying your programmes to an external device.

    Please let me know how you get on.

    Thanks,




    Anne
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 3.54

    DB:3.54:I Cannot Delete Recorded Programmes In My Sky Box Its Asking For The Pin But I Have Never Set A Pin j3


    Im trying to delete recorded programmes on my sky box and there is a letter K in front of these programmes and they cannot be deleted its asking for pin but i never set a pin in the first place so how can i delete these programs

  • RELEVANCY SCORE 3.54

    DB:3.54:Sky + Multi-Room Isn't Recorded When Set To Record 8x



    Hi,

    Bit of help here please. I have a Sky+ up thestairs as my multiroom box. It stoped working altogether (not record, playback etc) I ran help desk and they helped me put it through a reboot. It was workinhg fine well and recorded when watching the channel, however my set it up yesterday to record some programs but they have failed to record, Power was at this box all day and night.

    I only have 1 cable inserted into the box as I reuse to the £60 engineer fee that sky are charging when I pay them silly money every month so I'm aware that only 1 program can be record at a time.

    Any help or is this box goosed?

    Cheers

    DB:3.54:Sky + Multi-Room Isn't Recorded When Set To Record 8x


    Hi Chunky25,

    Thanks for sending us your version number. I have checked and your box is running on the latest software.

    This would seem to be a fault with the box and it would need replaced.

    There are 3 options for this:

    You could pay £65 for an engineer call out.
    Sign upto our Sky Protect policy.
    Have a look at any offers which are available on your MySky to upgrade your equipment.

    Thanks,

  • RELEVANCY SCORE 3.52

    DB:3.52:New Amstrad Drx895 Sky Hd Box - Copying Recorded Programs From Previous Box cm



    Hi,

    Just a quick question.

    I have a new Amistrad drx895 hd box but before I install I was wondering if you can copy the previous recordings from my older sky+ hd box onto this new unit?

    Does anyone know if this is possible and how you go about doing it?

    Many thanks

    Mat

    DB:3.52:New Amstrad Drx895 Sky Hd Box - Copying Recorded Programs From Previous Box cm

    thanks,

    i'll take a look, but will keep it on the down low.....

    Cheers

  • RELEVANCY SCORE 3.52

    DB:3.52: Sky+ Box Died! ax



    Hi all

    Sky+ box (Thomson) continually freezing, won't playback etc etc, anyway i did the full reset that deletes all recorded programs, it went ok till power went off, but it never came back on, and now completely dead! Question is i have my old standard box still, can i connect this one back up till i get a replacement? Obviously the + box has 2 cable leads and the standard only requires one, can someone explain how i do it please?

    Cheers







    Solved!
    Go to the solution

    DB:3.52: Sky+ Box Died! ax


    Switch off the defunct Thomson at the mains, disconnect the scart cable and the two Dish Input cables. Position the standard box, connect the scart cable to the box and tv, connect either of the two Dish Input cables to the standard box. Correctly insert your viewing card, then switch on again at the mains. Wait a couple of minutes, then press Sky to wake up the box.You may need to phone Sky to pair the box and card. Explain what has happened.

  • RELEVANCY SCORE 3.52

    DB:3.52: How Do I Store Recorded Programs On The Hard Drive When It Is Full cd



    What can i do when the hard drive in my sky box is full of save recorded programs, how can i carry on recording?







    Solved!
    Go to the solution

    DB:3.52: How Do I Store Recorded Programs On The Hard Drive When It Is Full cd


    Your only option (other than deleting some to make space for new recordings) is to archive them to DVD via a DVD recorder.

  • RELEVANCY SCORE 3.51

    DB:3.51:I Have A Sky Hd Box And Have Issues Watching Things I Have Recorded Where The Sound Is Not Synched cz



    when I watch recorded or on demand programs the sound is totally out of sync with the picture. Coupled with it regularly losing its signal.

    is it fixable or am I better off buying a new box on ebay (does that even work?)

    DB:3.51:I Have A Sky Hd Box And Have Issues Watching Things I Have Recorded Where The Sound Is Not Synched cz


    You could try a planner rebuild:

    http://helpforum.sky.com/t5/Sky-HD-Recording-Playback/Sky-HD-System-Fault/ta-p/583396




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.50

    DB:3.50:Why Is My Sky + Box Deleting Things By Itself? ma



    my sky+ box is deleting things by itself that i havent watched, why? i've seen the programs have recorded, they've been marked as keep on the planner, theres at least 50% space free, and disk management is et to warning, but i've lost the last 4 episodes of two different shows recorded over the last month that i know were there and i have not deleted them????????

    DB:3.50:Why Is My Sky + Box Deleting Things By Itself? ma


    tried a planner rebuild, then tried the software update, then did another planner rebuild and its still deleting todd the book of pure evil and wilfred by itself, so none of that works so i think i'll just cancel thebloody thing cos its useless.

  • RELEVANCY SCORE 3.50

    DB:3.50:Watching Recorded Programs From A Sky+ Hd Box On A Sky Hd Multi-Room Box p8



    Hi there,

    I have a sky + hd 1tb box and a sky hd multi-room box. When the chaps installed these boxes back in April they made a comment that sky were going to introduce a service that would allow me to watch a program I had recorded on the sky+ hd box via the sky hd multi-room box (which would of course be in another room from the sky+ hd box). The installers said the idea was to make sure that the sky+ hd box and the sky hd multi-room box were connected together using network cables and a router/hub, there would be some sort of software update needed for both boxes.

    Has anyone else heard of such a thing?

    Cheers,

    Colin

    DB:3.50:Watching Recorded Programs From A Sky+ Hd Box On A Sky Hd Multi-Room Box p8

    Hi Mark+SkyTec decartwright1,

    Thanks for contacting us on the community.

    Unfortunately, there is no official information regarding the recording service mentioned.

    The idea to allow recordings to be viewed on any Sky Box within a property sounds great!

    But as of this moment, there are no plans in the pipeline to introduce this service to customers.

    Regards,

    Panny




    Panlop
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.50

    DB:3.50: How Can I Copy Programs Recorded On My Sky+ To My Computer? 78









    Solved!
    Go to the solution

    DB:3.50: How Can I Copy Programs Recorded On My Sky+ To My Computer? 78


    Is it possible to use the Scart/ TV output signal and feed it via a PC USB video capture device to record the programmes on your PC Hard Drive?

    Thanks

    Adrian

  • RELEVANCY SCORE 3.49

    DB:3.49: My Sky+ Hd Box Resets Itself And Fails To Record Planned Programs. [Edited] cx



    Good Evening,

    I have a reoccuring problem with my Sky+HD box. The box in question is an Amstrad HD+ box with a mini on-demand connector attached.

    Every night the box resets itself, this casues programmes that are scheduled to be recorded to fail citing that a power cut was the problem.The box also resets itself during the day.

    This is now becoming very tiresome

    I have carried numerous software upgrades, change the standby settings, reset the box (power off) and rebuilt the planner. I have even left the mini on-demand connector unplugged in case it was this device which was casuing the restting but the box still reset.

    This leads me to belive that the box has become defective.







    Solved!
    Go to the solution

    DB:3.49: My Sky+ Hd Box Resets Itself And Fails To Record Planned Programs. [Edited] cx


    I lost all my forward planner on Monday, my TV is a Samsung so not the two that you have listed. I have lost the odd program before, but never the whole lot.

  • RELEVANCY SCORE 3.48

    DB:3.48:My Sky Box Will Not Play The Recorded Programmes zp



    I have many recorded programmes on my SKY + HD box but they will not play

    DB:3.48:My Sky Box Will Not Play The Recorded Programmes zp


    First restart your Sky box: switch it off at the mains and wait 5 minutes before switching on again. If that doesn't help, next try a Planner Rebuild.

  • RELEVANCY SCORE 3.48

    DB:3.48: Can I Transfer Programmes From Sky+ Box To Sky+Hd Box pf



    I am upgrading to Sky+HD but have a lotof programmes recorded on my Sky+ box can these be transferred to my new Sky+HD box?







    Solved!
    Go to the solution

  • RELEVANCY SCORE 3.47

    DB:3.47: No Sky + Playback And When On Tv Guide Box Freezes - Please Help! zc



    Hi,

    I cannot playback any recorded programs or set any to record error message;

    System fault HP-52J sky + playback and recording are unavailable.

    Also when I go on to the TV guide, my box freezes on this and I have to turn it off at the mains to restart it.

    I have tried sky + rebuild (not a full reset as Idon'twant to lose my recorded programs) but it is not working, as my box will not turn itself off then back on again.

    Any suggestions as I cannot get through to sky?

    Thanks







    Solved!
    Go to the solution

    DB:3.47: No Sky + Playback And When On Tv Guide Box Freezes - Please Help! zc


    System fault HP-52J is a hard drive error. The usual way to attempt recovery is a manual reformat using the Left Right nav buttons etc, but this will delete everything. Haven't heard of any way out of this that will preserve your recordings. Lots of stuff on Google 'Sky System Fault HP-52J'. I helped with thisone last year. Maybe opening up the box and reseating the power and data cables may help, alternatively, try hooking up to your pc, and see if Windows 'sees' the HDD. If so, try reformatting, in Windows Disk Management.

    Otherwise it means eithera new HDD or box. Sky service call £65 if not under warranty.

  • RELEVANCY SCORE 3.47

    DB:3.47:Watching Recorded Programs On The Hd Box 78



    Hello

    I have a DVR Comcast downstairs and an Comcast HD box upstairs.

    Can i watch the recorded programs (recorded downstairs) from my HD box upstairs? It seems not. I just wanted to check.

    thanks

    Fred

    DB:3.47:Watching Recorded Programs On The Hd Box 78


    You will need to contact Comcast and order the AnyRoom DVR option. Comcast will need to come out as it needs a professional installation and replacement of your existing cable box and DVR.

  • RELEVANCY SCORE 3.46

    DB:3.46: Can I Transfer My Recorded Programmes From Our Sky+ Box To Our New Sky Hd Box? jk



    Can I transfer recorded programmes from our Sky+ box to our new Sky HD box?







    Solved!
    Go to the solution

    DB:3.46: Can I Transfer My Recorded Programmes From Our Sky+ Box To Our New Sky Hd Box? jk


    Unfortunately this isn't possible to do.You can copy to DVD/VHS if this is an option.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.46

    DB:3.46:Sky+ Box Stuck In Standby sa



    I am currently experiencing problems with my Sky+ box. This morning I tried switching on my box, but nothing happened; the red standby light is flickering and I am unable to switch it on. I have followed the instruction in this forum and even risked erasing all my recorded programs by pressing and holding the left and right arrows when powering up the box and still nothing happens. Please can someone tell what the next step is.

    DB:3.46:Sky+ Box Stuck In Standby sa


    HiRichardJacobs540,

    Sorry to hear you're having issues with your Sky box.

    If you try switching off the box at the mains for 5 minutes, this could do the trick. If not, then you can having a look at all the troubleshooting steps from here for trying to resolve this.

    Hope this helps.

    Regards,

  • RELEVANCY SCORE 3.46

    DB:3.46:Catfish After Show Being Recorded By Force s8


    Just like Game of Thrones Thronecast I am having the 'catfish after show' force recorded on my Sky box without my consent. It was established that other recordings we CHOOSE to record may fail because of clashing with these unwanted programs. Please deactivate this extra recording immediately. Do not give me the stock response that "many people enjoy this added feature". I will leave Sky if this is not resolved. I can't believe i am having to go through this laborious process for the third time!

    DB:3.46:Catfish After Show Being Recorded By Force s8

    As it is not a Sky programme it is the responsibility of the broadcaster to enter the correct series link information.

    You will need to contact MTV to resolve this issue.

  • RELEVANCY SCORE 3.46

    DB:3.46:Sky Hd Box Not Saving Programs 1k



    Sky HD box and TV are working fine but it has stopped saving programs. Get error code: technical fault 10

    DB:3.46:Sky Hd Box Not Saving Programs 1k


    Doing a planner rebuild will only frustrate you I'm afraid. Technical fault 10 nearly always means an HDD failure. A full system reset delets all your saved programmes and will only serve as a temporary fix with the long term solution being a new box, unfortunately.

    I've had the (10) failt for a while now and a new box, costing a staggering £199 (even as an existing customer - ouch) is the only permanent solution.

    Sky advisors only have the re-build, system reset or "you should have your box under warranty so I will sell you an insurance policy in their armoury.

  • RELEVANCY SCORE 3.45

    DB:3.45:My Sky Box Freezes When Replaying Recorded Programmes 1x



    Sky box has frozen several times in past few months. It is 7 years old.

    DB:3.45:My Sky Box Freezes When Replaying Recorded Programmes 1x

    Hi 25Avalon,

    It's never good when your box is freezing and not working properly. Let me try and get this resolved for you

    Can I confirm if it is a Sky+HD box or a standard Sky+ box that you're referring to? Is it freezing at any particular times i.e. playing back a recording or accessing the planner?

    If you could let me know I'll be able to help further.

    Cheers,


  • RELEVANCY SCORE 3.45

    DB:3.45:I Am About To Install Sky+Hd Box To Replace Sky+. Are Recorded Programmes Retained? 3p



    I am about to install Sky+HD box to replace Sky+. Are recorded programmes retained?

    DB:3.45:I Am About To Install Sky+Hd Box To Replace Sky+. Are Recorded Programmes Retained? 3p


    I'm afraid not.You can copy to DVD/VHS if this an option for you.




    ___________________________________________________________________________________________

    If you have been helped by someone please click on the thumbs up icon to give them Likes.

  • RELEVANCY SCORE 3.44

    DB:3.44:If I Move My Sky Box Will I Loose The Recorded Programs If I Insert One Of My Other Viewing Cards? zj


    I have upgraded my viewing box down stairs and want to move it in to another room. In doing so I will have to put a viewing card from another box in to the box from down stairs. I just want to know if I will loose the recorded programms?

    DB:3.44:If I Move My Sky Box Will I Loose The Recorded Programs If I Insert One Of My Other Viewing Cards? zj

    Hi MaximusDM,

    Thanks for your post and welcome to the community.

    In regards to the recordings on your planner, they will remain on your Sky Box but you will need to keep the same viewing card number in your box.

    There is no reason to change viewing card numbers.

    Kind regards,




    Wakas
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.44

    DB:3.44: Upgrade To Sky Hd 7m



    I want to upgrade to Sky HD but am worried I will lose all the programs I have recorded on my white Sky + box. Is there any way to transfer the recordings across to the new box?







    Solved!
    Go to the solution

    DB:3.44: Upgrade To Sky Hd 7m


    Hi Bugaloo,

    When the card is paired to the new box, you may find that you are unable to playback recordings from an older box. I would suggest using the copy function of the sky+ box prior to upgrading the box, this way you will have a copy of the programmes. Alternatively, you could use our online TV Guide to see if the programmes that you have got on your sky+ box is repeated, this way you can record them with the HD box.

    Thanks,




    Anne
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 3.44

    DB:3.44:Low Recording Percentage In Sky + Box f7



    i have niothing in my planner on my sky + box but it says i have only 22 per cent space left..someone please help me with this as surely it should have 100 per cent space being i have no programs recorded

    DB:3.44:Low Recording Percentage In Sky + Box f7


    thank you this has now solved the problem...thanks again

  • RELEVANCY SCORE 3.44

    DB:3.44:Can You Transfer Programmes From Sky To Video sp



    can you transfer transfer recorded sky programs from sky to video

    DB:3.44:Can You Transfer Programmes From Sky To Video sp


    Yes, as long as the Sky recording isn't copy protected (not many are), you can. Just connect your video recorder to the SCART socket on the back of your Sky box.

  • RELEVANCY SCORE 3.43

    DB:3.43: Sky+Hd Box Locked Up mm



    Last night my box (which is only 1 week old) locked up in record and playback mode, it was ok to view of air channels.

    I had set to record two programs at 9pm, at 8:30 pm I tried to view a previously recorded program. I know that I cannot view while recording two programs but I still had 30minutes to go. The box showed a blank blue screen and I had to reboot the box. Is this normal?







    Solved!
    Go to the solution

    DB:3.43: Sky+Hd Box Locked Up mm


    Hi Pete,

    Thanks for your helpful reply, obviously need to investigate further.

    Mike.

  • RELEVANCY SCORE 3.43

    DB:3.43: Sky 3d Not Allowing Me To View Recordings. c7



    I am new to sky and i have the full entertainment extra + package with sky 3D and sports HD.

    I recorded a few programs and films (which were not pay per view) but for some reason when i go to watch the films a blue box comes up not allowing me to. 3D programms it is allowing me to watch are the ones like david attenborough etc...

    Is there something im missing or do sky just not allow 3D films to be recorded?

    Thanks







    Solved!
    Go to the solution

    DB:3.43: Sky 3d Not Allowing Me To View Recordings. c7


    ah right. something that simple. Thought sky 3D you could watch all programs on there.

    Thanks for clearing it up.

  • RELEVANCY SCORE 3.43

    DB:3.43:Sky Plus Box Doesn't Want To Record sm



    Sky plus box recorded program at 9.p.m. on Tuesday 3rd. Dec. channel 5 subsequent program on alibi due for recording at 10 p.m.

    indicated recording failed. Haven't been able to record since. Can play previously recorded programs

    DB:3.43:Sky Plus Box Doesn't Want To Record sm


    Can you repost with the reason your Sky box gives for failing to record? Highlight a failed recording in the Planner and press the 'i' button on your remote - the reason and possibly a fault reference number will be shown in the programme synopsis area.

  • RELEVANCY SCORE 3.42

    DB:3.42: Pin Number da



    I have recorded programs on my Sky + box but am unable to play without a pin number.

    The Sky + box I am using was left by the previous owner of my property and, although I have the original packing box, I do not have the pin.







    Solved!
    Go to the solution

    DB:3.42: Pin Number da

    The Viewing Card applies to your personal account and must be registered to you. Once you have registered and have a Sky service then the PIN will be the last 4 digits of the Viewing Card, unless you choose to change it. In summary, if you have no card then you will not be able to view Sky. If you can view then you need to locate the Viewing Card which is normally located at the front right of the Sky Box. You can also check your viewing card number as described hereFinding your Sky Viewing card number. Best regards, Mark




    Mark
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.42

    DB:3.42:Recovering Deleted Programs xm



    My daugter recorded a movie at the weekend and managed to delete it by accident today before watching it. Is there anyway to recover a deleted program on a Sky+ Box?

    DB:3.42:Recovering Deleted Programs xm


    To stop this from happening again, in your planner highlight the program or film and press the blue button. This is the "keep it" function and means that you can't just delete it now as it will ask you first if you want to get rid of it.

    What film was it as it will probably be on again soon or it might be available on Anytime+




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.42

    DB:3.42:Sky+ Box Unable To View All Recorded Programs In Menu? 8z



    Unable to access all recorded programs on sky+ planner menu.

    Can only use last page with limited memory for recording.

    Have saved programs that i cannot access on previous planner pages.

    Don't really want to reboot unless neccessary as i have programs which i would still like to keep

    Any thoughts?

    DB:3.42:Sky+ Box Unable To View All Recorded Programs In Menu? 8z

    Hiwebster99,

    Thanks for the message and hope you're well.

    Sorry to hear that you are having issues with Recordings on your Sky Box.

    Have you tried a Planner Rebuild?

    Troubleshooting Failed Recordings amp; Planner Rebuild

    Thanks,




    Kristi
    Community Coordinator

  • RELEVANCY SCORE 3.41

    DB:3.41:Unable To Watch Programs In My Planner On My Ipad Anymore pa



    I used to be able to record programs on my Sky+HD box and then watch the recorded programs on my iPad in another part of the house. Why can't I do this anymore?

    DB:3.41:Unable To Watch Programs In My Planner On My Ipad Anymore pa


    This has never been possible so I'm not sure what used to be happening when you say you used to be able to do it but you definately can't do it know.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.41

    DB:3.41:Can I Watch Programs I Have Recorded On My Sky Box Remotely d1



    can I access the sky box hard drive on a pc remotly and what the recoreded programe

    DB:3.41:Can I Watch Programs I Have Recorded On My Sky Box Remotely d1


    It is not possible to access your Sky box remotley in this or any other way.




    __________________________________________________________________________________________.

    If someone has helped you then please click on the LIKES button in their post.
    I do not work for Sky.

  • RELEVANCY SCORE 3.41

    DB:3.41:My Sky+Hd Box Will Not Record Programs, It Keeps Saying 'Part Recorded, Technical Support 7' 8d



    When I try to record programs I can only record the first 19 minutes before it then stops recorded and say 'PART REC - technical support - 7'.

    Any ideas on how to solve this? Or is there a direct number to call?

    Thanks

    DB:3.41:My Sky+Hd Box Will Not Record Programs, It Keeps Saying 'Part Recorded, Technical Support 7' 8d


    Hi C.laire,

    Thank you for taking the time to join the Sky Help Forum and welcome to our community.

    Sorry to read that you have been having this problem as of late. The steps we would ask you to take to resolve this are as follows:

    Reboot your box- switch off at the mains power supply, unplug the box, leave for 2 minutes before switching back on. If unresolved:
    Planner Rebuild- follow the steps listed in the link. This will not affect any of your current recordings. If unresolved:
    Full System Reset- this is included in the previous link and will delete all current and future recordings.

    If this helps please accept as solution, if this does not help please post back into the forum.

    Thanks