• RELEVANCY SCORE 4.66

    DB:4.66:Shocking Customer Service sm




    Appalling!!!! Why are BT able to get away worth zero customer services? What is the governing body I need to complain to?

    DB:4.66:Shocking Customer Service sm


    The regulator would be OFCOM. But like most regulators in this country, they are about as much use as a chocolate teapot.

  • RELEVANCY SCORE 4.52

    DB:4.52:Express Rma No Response In Over A Week! 18




    SHOCKING customer service.

    DB:4.52:Express Rma No Response In Over A Week! 18

    It looks like your item shipped a couple of minutes ago. Please check your email (or the ticket) for tracking info.

  • RELEVANCY SCORE 4.47

    DB:4.47:Shocking Service d7





    I was very suprised to find how poor customer service was when i called tonight. I was contemplating leaving SKY BB and was trying to explain why. When doing this it was like hitting my head of a wall and the advisor was not at all interested in what i had to say. ALl he ended up saying was If you want to go then go basically. SO i suppose that kind of helps me make up my mind. TV will follow asap i think also

    DB:4.47:Shocking Service d7


    hey prole.

    Having spent over 2 hours on the phone with Sky tonight I understand your gripe only too well. The trouble is the salesperson we talked to wasn't interested at all in what I wanted, only in what he could save me and give me for 'next to nothing'. Finally a girl did help in us cancelling channels we didn't want but not before the aforementioned salesperson was dead set on us changing broadband.

    In this he swore that we would be connected in two weeks to Skys broadband. Know I know through expereince how complicated it gets to get ownership back of the phone line from another company. We are with BT broadband and he was quick to slag them off saying they charge extra if you go over the gig limit for download (I'm on unlimited and it is unlimited). BT have never charged for going over the fair usage policy. And now the fair useage policy is something like 500gig a month. I would never leave BT Broadband. have had no problems with them at all. Its a very fast service and I now never reach any defined fair usage limit. I can't recommend them highly enough.

    Sky on the other hand had three people telling me I was charged three different prices and never set up any Sky account where they would send bills. The Sales team I really find abrasive, promising things I know for a fact they cannot Guarantee. So just be warned - Mainly as it can and often does take many weeks to change from one phone line provider to another.

    Best.

    HH.

  • RELEVANCY SCORE 4.35

    DB:4.35:Shocking Experience From Bt za



    Without PrejudiceDisconnection of products and services/Breach of Contract.My Broadband and television service was disconnected by BT on Wednesday, 12/02/2014 without any reason or justification.This followed discussions with BT customer service on the 07/02/2014 and the 11/02/2014 and their reassurances that a fraudulent request by an unknown person to take over my phone, broadband and TV services will be ignored and not allowed to happen.I am taking legal advice on this issue as it is clearly a breach of contract.

    DB:4.35:Shocking Experience From Bt za

    bt does not usually post on these forums. you may wish to take it up with bt in writing.

  • RELEVANCY SCORE 3.99

    DB:3.99:Ee Home Phone - Number Not Ported - Nightmare j1



    EE are riding roughshod over their customer's wishes and contractual agreements. I only agreed to move if our number stayed the same and we had a seemless transition. EE messed up the transfer and now I have to wait 24 hours from going live to REQUEST my old number back and then I have to wait up to 10 days if I can get the old number back. Shocking customer service, cut off twice this morning. told that nobody can help me for today!

    DB:3.99:Ee Home Phone - Number Not Ported - Nightmare j1


    Yes, there should be no change of no. in moving from BT. An EE landline is still a BT line. Did you order based on your existing phone number?




    If you think my solution helped feel free to hit the Kudos star button below._______________________________________________________________________________________To phone EE: The local rate landline number 01707 315000 or for Home Broadband EE TV - Freephone 0800 079 8586 . Also the latter for mobile queries on its Option 5.ISPs: 1999: Freeserve 48K Dial-Up = 2005: Wanadoo 1 Meg BB = 2007: Orange 2 Meg BB = 2008: Orange 8 Meg LLU = 2010: Orange 16 Meg LLU = 2011: Orange 20 Meg WBC

  • RELEVANCY SCORE 3.87

    DB:3.87:Shocking Customer Care 1d



    I have tried everthing else so out of deparation i thought i would try here. I never thought that 3 would provide better customer service than EE/T mobile

    My S2 went wrong and was sent back to the repair centre on 29/07/2013, i was told it would be 14/28 days tops, well its now the 5th September and still no phone

    The repair tracker is next to useless my phone has been with a repair technician since the 20/08/2013 where was it from the 29/07.

    Please dont try and ring the repair centre as all you get is amessage after about 1 minute saying we are very busy please try agin later and the line goes dead

    I have rung 150 and each time get a different story, i have made a complaint and still no contact, i have gone in the shop where i bought the phone and they answer was to hand me a phone and dial the repair centre and guess what they could not get through.

    EE has to provide the worst customer service I have ever experienced, I know that writing here will not help but it has made me feel better. The t mobile shop did say well at least the phone is under warranty. GRRRRRRRRRR

    DB:3.87:Shocking Customer Care 1d


    Got to agree the customer service is shambolic never experienced anything like it. Trying to get a straight answer is nearly impossible

  • RELEVANCY SCORE 3.65

    DB:3.65:Faulty Phone Line Shocking Customer Service kz



    I have reported a fault with my phone line. An engineers visit was booked in for the following week. I took today off from work for the visit. The engineer did not turn up or make contact with me. I still have a fault on my phone line. I phoned up to trace what had happened. I waited on hold for 30 minutes, I eventually got put through to a supervisor who hung up on me. I called again, I've been on hold 20 minutes so far.... I assume BT will pay my loss of earnings for today as they have wasted my time and I now need to book another day off from work.

    DB:3.65:Faulty Phone Line Shocking Customer Service kz


    BT will continue to offer dire customer service like this for as long as they can get away with not paying much compensation. So don't accept anything less than the cost of your day off work.

  • RELEVANCY SCORE 3.65

    DB:3.65:Shocking Customer Service p8



    Does anyone else regularly suffer with Sky's customer service and their serious lack of knowledge? Every time I change my Sky package, my bill is ALWAYS wrong. Seriously, it happens every single time! This results in me wasting hours (seriously hours) of my own time to explain to a Sky "expert" where the mistake is and eventually, my bill is corrected. They just haven't got a clue how bills are calculated and are only capable of reading information back to me from their computers without even thinking of what they are saying! So frustrating! As we speak, my future subscription costs are still incorrect and I even have a letter confirming what I should be paying.

    I think Sky seriously need to invest in their customer service or even provide some basic maths lessons or perhaps give me a job to train your people?! Your live chat is usually a waste of time and it is down to pure chance how competent an advisor you might get on the phone.

    Why don't Sky also set up an email address for customers to make compaints as the only thing I have been able to find is an address to make a complaint in writing?

    Rant over.

    DB:3.65:Shocking Customer Service p8


    This is why Sky is not the greatest company ever.

  • RELEVANCY SCORE 3.55

    DB:3.55:Porting Problem / Shocking Customer Service kx


    HelloI have come on this forum as a last resort to see if anyone can help me with my issueI ported my number to vodaphone from O2 on the 18/2/2015 ever since then I have had no voicemail,no cellular data and can't access my account online. I have made in excess of 20 calls to vodaphone totalling well over 10 hours but as of now am still no further forward getting it solved. Every time I ring up I am told a differant story and get promised it will be rectified. The level of customer service and the technical knowledge are absolutely shocking!If anyone is reading theese forums and contiplating porting there number to vodaphone please don't do it.I am at my wits end trying to get it sortedHopefully someone can help but I very much doubt itTim(a very dissatisfied new customer)

    DB:3.55:Porting Problem / Shocking Customer Service kx

    HelloI have come on this forum as a last resort to see if anyone can help me with my issueI ported my number to vodaphone from O2 on the 18/2/2015 ever since then I have had no voicemail,no cellular data and can't access my account online. I have made in excess of 20 calls to vodaphone totalling well over 10 hours but as of now am still no further forward getting it solved. Every time I ring up I am told a differant story and get promised it will be rectified. The level of customer service and the technical knowledge are absolutely shocking!If anyone is reading theese forums and contiplating porting there number to vodaphone please don't do it.I am at my wits end trying to get it sortedHopefully someone can help but I very much doubt itTim(a very dissatisfied new customer)

  • RELEVANCY SCORE 3.49

    DB:3.49:On Demand Problems - Customer Service Shocking!!! 1z



    Hello,

    I am having problems with my On Demand service. I have no Movies on On Demand, i only have Showcase and no Movies or Libary. I have the Full Entertainment Extra Pack, Sports and Movies and have Sky Unlimited Broadband and have done for a long time. My connection to the box is Wired.

    I have checked everything but still only Showcase, no Movies.

    I have tried to find Online Chat service but can't find it, i have contacted via phone but give up after 20 mins on hold, emailed no response and Tweeted with no response.

    Any ideas on how to get Movies on Demand back as it was working a week ago.

    I'll be moving back to BT at this rate if Sky don't start getting things right.

    DB:3.49:On Demand Problems - Customer Service Shocking!!! 1z


    Once I'd used the 01 Select function in settings it was a simple case of hit select twice and it did the reboot itself,

  • RELEVANCY SCORE 3.49

    DB:3.49:Shocking Service From Bt Yet Again 17



    I do not know how the company gets away with the shocking servcie consistently delivered.

    BT have seriously let me down today, and i refuse to sit in queues all day to wait to speak with them. Please contact me urgently to resolve my problem.

    I ordered a lift and shift which you have failed to complete with serious consequences.

  • RELEVANCY SCORE 3.47

    DB:3.47:Re: Vodafones Customer Service Is To Be Frank Shocking. kx



    Likewise; I tried to call last night but couldnt get through the auto answering service

    Got through earlier but got cut off while talking to an advisor (They do exist!!!)

    Tried again; got left on hold for half an hour before 'an emergency' meant they couldnt take my call. Presumably the emergency was that everyone had to go home because now there is no 'talk to someone' option.

    This is an absolute joke...I've been a customer for 14 years and tbh; unless my callback happens exactly as I have just booked it, I will be taking my business elsewhere. Vodafone aren't the cheapest but have always retained my business because of the service. It's all changed now..........................................

    DB:3.47:Re: Vodafones Customer Service Is To Be Frank Shocking. kx


    Hi Johndinho,

    Did you get the callback and is everything now resolved for you?

    Let me know if there’s anything else we can help you with.

    Cheers,

    Andrew





    I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

    If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

  • RELEVANCY SCORE 3.45

    DB:3.45:Poor Customer Support, Shocking Start To Infinity 39



    Yesterday, I got Infinity Installed, After living in slow broadband world I was looking forward to it.

    I paid for Infinity 2 , Even tho I my estimate was Was only 38 Meg for my line.

    The engineer installed and I only 16 up and 1.5 down.

    He said he was going to put it as a failed install, due higher cross talk on the line.

    I called BT 150 yesterday, they had no engineers notes , told me to expect a call from BT tomorrow.

    Called 150 today, got Indian call centre who tried to fob me off.

    Called customer options, who put me on to broadband support, after a lot of line tests and

    switching things off and on, plugging cables in an out....

    Still at 16 Meg.

    No one has a record of the high cross talk and now I have to wait till Tuesday for the line to settle.

    All I want to know is A - Will I get a a Superfast service and

    B if not, How to I cancel and go to Virgin Media!

    DB:3.45:Poor Customer Support, Shocking Start To Infinity 39


    Mate good luck! If I knew I'd tell you not to bother joining BT. The worst customer service ever, get engineer visits who promise you that you won't be charged and they slyly put a £120 charge on your account, and also have them do half arsed jobs. I really wish I didn't stick with BT, but unfortunately Virgin Media still not in my area.

  • RELEVANCY SCORE 3.43

    DB:3.43:4s - You Have No Stock ms



    Why does your stock availablity page say limited stock when you obviously have no stock? I specifically ordered a 16gb black 4s because it said in stock, only to receive an email saying you had no stock.

    I'm guessing it's because you would lose orders if you posted no stock on all models.

    Sorry for the rant, but your customer service is shocking :/

    DB:3.43:4s - You Have No Stock ms


    Hi All

    Thanks for providing us with further feedback on your order experiences online. I appreciate that you're all eager to receive your handsets and we're doing everything that we can to ensure customers are kept up to date with their orders and stock situations via the eForum.

    If you read Tom's postregarding iPhone 4S orders, you can find information on our stock updates thread and where to post your details if you'd like us to check your order status.

    I've blocked new replies to this thread as we're unable to provide further information at this stage.

    Thanks again,

    Simon




  • RELEVANCY SCORE 3.40

    DB:3.40:Best Internet Provider ma



    recommendation on which internet provider u find the best for online gaming, quality of service and value?

    i have bt at the min and i find them shocking. over expensive and terrible customer services.

    took me 7 hours today to download LBP beta and also get a lot of lag online.

    also checked out my internet speed at speedtest.net and come back with 345kb/s download speed.

    as far as i'm aware the line is ok or at least the part i can see and i know it depends the distance but i think that is shocking




    PS3 Trophies

    DB:3.40:Best Internet Provider ma


    Hi im also with virgin media paying for 20meg

    http://www.speedtest.net/result/333966242.png

    never had any problems with there service but some stuff from the store is slow might be sonys servers




    Games : ProEvo09 Ghost Recon2 RBSV 2 Silent Hill Homecoming.Feel Free To Add Me.

  • RELEVANCY SCORE 3.40

    DB:3.40:Shocking Customer Service pc


    Supposed to be a communication business? Need to retrain your so called customer service staff not to lie!Told new phone sent out by courier after paying express fee of £9.95. Called first customer avoidance operative who told me it had been sent out for a 1pm delivery today. Second call after 1pm was told it sent by Parcelforce. Third call to the CAS was told we are out of stock and no phone has been dispatched.To compound that, fourth call was told a so called manager would call me. Two hours later NOTHING. Called again and told operative, Amy was sat next to the manager and he would call me immediately. It's now three more hours and surprise surprise no call. I'm Supposed to be called a Valuable customer spending around average £100 per month across two devices. . They couldn't give a toss. After three years I am leaving to go to a better provider at a smaller monthly fee for a better service. My trip to America on Monday is without a phone...thank you Vodafone for absolutely zilch! Anyone having dealings with their Customer Avoidance Service...don't believe a word they tell you.Vodafone YOU SUCK.DAVID WORTHINGTON HALE CHESHIRE

    DB:3.40:Shocking Customer Service pc


    Hi Worthy1958

    I'm sorry to see the issues you've faced with your order.Live Helpwill be able to get you an update on its progress.

    In regards to why a Manager did not call back, get in touchhereand I'll find out for you.

    Thanks

    Sukhi




  • RELEVANCY SCORE 3.39

    DB:3.39:* Anyone Working Here Today - Hacked Off Customer * pf



    Right, this service is shocking and if the issue with my broadband isnt resolved by the weekend then I am terminating my contract.

    You ring the help line, speak to a numpty who says they can't help and will get someone to call you back, but 120 hours later, no call back so I try on here and actually get a response from Iain, but whaala, 24 hours on and no response.

    Come on sort it out.

    DB:3.39:* Anyone Working Here Today - Hacked Off Customer * pf


    so k ive just emailed them again told then straight im not paying for my talk n boradband since my biradbands been of n on for the last week n had no phone line for the last fornight

  • RELEVANCY SCORE 3.39

    DB:3.39:Internet Isnt Working, Customer Service Is Useless, Please Help j7



    Vodafone, your customer service is absolutely shocking, I have spent the last 2 months trying to get my broadband transfered back to vodafone.

    I called vodafone sales in the middle of January to transfer my broadband from Smart Telecom to Vodafone Fibre,2 months have passed and I have been on the phone at least 10 times with your Sales, New Connection Customer Service teams, basically getting ...the run around.

    The call center staff you employ are shocking, all they care about is getting you transfered to another department to help their stats, there is no followup and zero resolutions.

    I wasn't too worried about this until now as I still had internet access through my old provider,but since Monday the internet has not been working.

    I called my old provider (as their customer service call centers are actually able to provide the status of an account without me having to be on the phone for an hour) and they told me they had received a request from Eircom regarding the line so I assumed the transfer was in progress.

    All week the internet has been off and I have received zero correspondance from Vodafone.

    As I sometimes work from home I need this web access and it being down for a week is frankly unacceptable, I am losing money because of this issue.

    Feel free to PM (or email @gmail.com)me to get my mobile number or any details you need to investigate

    DB:3.39:Internet Isnt Working, Customer Service Is Useless, Please Help j7


    Hiya,If you private message (via the link in my signature) over the below info, I can ask the orders team to look into this for you?

    Landline number/CRN:Contact number:Address:Date of birth:Link to your thread or post:

    Thanks,




    Learn all about our new forum, right here .To send me a private message, simply click herePlease include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.

  • RELEVANCY SCORE 3.38

    DB:3.38:Activate New Sim 7k



    can anyone help - got my iphone stolen on saturday 9th got new ipnone sunday 10th rang orange with new fresh empty sim to transfer my old number and its now thursday 14th and still no active phone, everytime i ring them which is numerous times i get the old 24hrs 3hrs 2hrs madam rubbish and no one is telling me why or what the problem is - is this normal - customer service has been shocking - tried to speak to the manager and then got cut off - im so frustrated -

    DB:3.38:Activate New Sim 7k

    Thank you... Would you say the best thing is to keep hounding them iv rang over 10 times now they've told me to stop ringing!!! I'm happy to wait it's just the fact they tell you no actual facts just repeat the 24hr crap so iv lost faith that it will ever be activated

  • RELEVANCY SCORE 3.38

    DB:3.38:Worst Customer Service Ever!! mz



    My Sky box has been broken for more three weeks now. I’ve taken various days of work for an engineer visit only to for them to cancel each time on the day!

    Have spent hours on the phone chasing this up and each time have been promised someone would call me back, they never do and I’m still waiting for today’s call back!!

    Still stuck with a faulty box, still no engineer and still no call back shocking!!!

    Not impressed!! How hard can it be to send an engineer to fix the box??!!

    DB:3.38:Worst Customer Service Ever!! mz

    Ok then jwoods81,

    I'm going to pass your details to our support team who will get back in touch via PM as soon as possible to look into this further.

    Due to the time it will more than likely be tomorrow before they get in touch.

    If you need anything else please post back on the Forum.

    Cheers,


  • RELEVANCY SCORE 3.36

    DB:3.36:**** Customer Service f1


    I changed back to prepay 7days ago,topped up by €30 and texted off FREENET to get get free internet on my phone....yet i am still being baharde for the internet,Irealised this after a full €10 was taken off me ????
    I emailed vodaone "customer care" last week and SHOCKING still no reply!!!!!! I've rang 3 different "customer care" numbers but theres no option to speak to some one...What the **** like??
    Worst service EVER!!! I thought it couldnt get any worse when I was a bill pay customer...but apparently it can,who knew

    DB:3.36:**** Customer Service f1

    oh also i wasnt sent my final bill amount and i dont know how to get it? can vodafone text it to me please

  • RELEVANCY SCORE 3.35

    DB:3.35:Customer Service j1



    Don't think you have customer service

    DB:3.35:Customer Service j1


    Don't think you have customer service

  • RELEVANCY SCORE 3.35

    DB:3.35:Shocking Customer Service kc



    We have been trying to get our office printer fixed, which we are told has a manufacturing fault, and despite9 days of phone calls to customer service we have still not been offered a satisfactory solution. We remain without a printer/scanner - 9 days and counting. Hardly good customer service!

    DB:3.35:Shocking Customer Service kc


    Hi NicoleH,

    What issue are you having with your Officejet? And, what model OJ do you have?

  • RELEVANCY SCORE 3.35

    DB:3.35:Shocking Customer Service k7


    Very ineffecient service forcing me to be on hold and alternating between departments for over an hour. All for a simple request!

    DB:3.35:Shocking Customer Service k7

    Hi eddietblake22, I apologize for the trouble faced by you, please inbox me privately or let me know your request so that I can try my best resources to assist you.Awaiting for your request.Regards,Rajshree

  • RELEVANCY SCORE 3.34

    DB:3.34:Awful Customer Service k3


    How can Vodafone get away with this? I've spent over 15hrs on hold, getting cut off transferred thousands of times. I've repeated my issue to each adviser still no help despite promises of calls back false promises of help. 3 weeks later now feeling slightly insane having hit a brick wall too many times. Vodafone, you may have changed your systems but this has been to the detriment of your paying customers. Shocking utterly disappointing. I'm still waiting to experience some service, if only to leave your awful company.A very unhappy paying customer.

    DB:3.34:Awful Customer Service k3

    Hi ChrisRolph,

    We do take all feedback seriously and will feed it back to the relevant people.

    I'm glad you've managed to obtain a battery. Let us know if there's anything else we can help with.

    Many thanks,

    Phil




  • RELEVANCY SCORE 3.32

    DB:3.32:Switching Back To Sky sf


    Hi,

    I recently decided to switch all my services to bt in order to get fibre optic broadband . My phone line switched on the 2nd may and I have sky tv until the 18th. My sky broadband has gone off.

    Bt Have now decided I cannot get infinity (misselling) and because of this is don't really want to stay with them as there customer service has been shocking.
    If I was to switch back to sky before my account closes completely would I be charged by sky for doing so?

    DB:3.32:Switching Back To Sky sf

    Hi m.ackson90, wanting to come back already

    Have you been in touch with us at all regarding this?

    It may be better to speak with someone to advise that you would like to take our services back up.

    Cheers




    John-B
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 3.29

    DB:3.29:Sky Fibre A Shocking Service! [Edited] 7a



    I've had fibre now for a couple of months and have been experiencing the same issues mentioned many time on here. At times a worse peformsance of 2MB d/l than my previos FREE SERVICE from orange! That's less than 10% of the speeds I was sold!

    I have tried to contact the fibre team on a few ocaasions however I have been ubale to even speak to anyone as everytime I end up speaking to the broadband support team who after getting all my details tell me it's an issue for the fibre team, then be told to hold the line whilst they transfer me only to come back on the line after 30-60s saying the firbre team are not there at the moment!!!!

    Reginald who I have just spoken too couldn't even tell me what times the fibre team should be open for calls etc as there is no available information! Rediculous!

    A poor poor service indeed, truely shocking!

    A very disgusted customer

    DB:3.29:Sky Fibre A Shocking Service! [Edited] 7a


    Speaking to the fibre team directly is not always that easy, with a young family I dont have the time to sit on hold for 20-30 mins during the daEh when I call at any other time outside 9-5 they are neve there! I've even requested a call back but this appears to be impossible?...

  • RELEVANCY SCORE 3.28

    DB:3.28:Email To Mobile: Why Has It Stopped? z8



    I am still an O2 broadband customer and this service has suddenly stopped.Why?I still have access to webmail where I can alter the settings for Email to Mobile.It still doesn't work.Methinks you have dropped this service without giving any notification to the users of the service.For a communication company that is shocking.




    #siwy

    DB:3.28:Email To Mobile: Why Has It Stopped? z8


    Am still trying to get a defintive reply from O2 on Twitter (@O2). All I get is "Sorry for any confusion around this - we'll investigate the email to mobile service to see why you're having issues." (9 Nov), "Sorry for the wait, this is still something we're looking into for those affected" (11 Nov), "We need to do some tests and investigate for you, once we have some more information we'll let you know." (13 Nov), "Sorry for the frustration - we need to investigate the issue to know what happened. We're doing this as quickly as we can" (14 Nov), "We do apologise for the delay and we appreciate your patience - we're investigating and will update you when we know more" (17 Nov)and "Sorry for the delay in checking this, we need to investigate to see why and what has happened with the service." (17 Nov), and finally today "could you email us a webteam@o2.com with your full name, twitter id and brief about the issue with email to mobile please." As per usual no-one in O2 appears to understand what "O2 email to mobile" actually is, despite it being an O2 service which is still advertised on their website:

  • RELEVANCY SCORE 3.28

    DB:3.28:Dreadful Customer Service dp


    HelloI have come on this forum as a last resort to see if anyone can help me with my issueI ported my number to vodaphone from O2 on the 18/2/2015 ever since then I have had no voicemail,no cellular data and can't access my account online. I have made in excess of 20 calls to vodaphone totalling well over 10 hours but as of now am still no further forward getting it solved. Every time I ring up I am told a differant story and get promised it will be rectified. The level of customer service and the technical knowledge are absolutely shocking!If anyone is reading theese forums and contiplating porting there number to vodaphone please don't do it.I am at my wits end trying to get it sortedHopefully someone can help but I very much doubt itTim(a very dissatisfied new customer)

    DB:3.28:Dreadful Customer Service dp

    The annoying thing is Stephen I didn't look at these forums prior to joining. I wish I had as we are not the first by a long way to fall foul of the lies and dreadful customer service.Hopefully anyone thinking of porting there number may see this thread and think twice about it,and save themselves weeks of grief and hassle.I am still waiting for a reply back to a email regarding the fact that they are now going back on there promise to meI will post the outcome in due course

  • RELEVANCY SCORE 3.28

    DB:3.28:Nightmare Customer Service! c1


    Broadband disconnected 12th December bill paid in full on 13th, 8th January and having spoken to at least 50 different representatives still have not been switched on and don't know when I will be, absolutely shocking service.

    DB:3.28:Nightmare Customer Service! c1

    Thanks, any word of when I'll be reconnected?

  • RELEVANCY SCORE 3.28

    DB:3.28:Billing/Customer Service fz



    this has been an absolute nightmare...

    after numerous calls/hassle etc i cant have eircom as no line to house!! in retropect i am lucky as the level

    of customer care is shocking...

    called on 14th march as you are billing me - for a service you dont provide.

    notification sent to cease the account and i should have got aletter to say this???? no letter

    i cant look for my money back till i get this letter and then you cant credit the account you have the details on!!!

    how do i do this???? cant get through on the phone , been cut off twice this morning , and cant get the loyalty team where they only helpful person i spoke to is working................

    DB:3.28:Billing/Customer Service fz


    this has been an absolute nightmare...

    after numerous calls/hassle etc i cant have eircom as no line to house!! in retropect i am lucky as the level

    of customer care is shocking...

    called on 14th march as you are billing me - for a service you dont provide.

    notification sent to cease the account and i should have got aletter to say this???? no letter

    i cant look for my money back till i get this letter and then you cant credit the account you have the details on!!!

    how do i do this???? cant get through on the phone , been cut off twice this morning , and cant get the loyalty team where they only helpful person i spoke to is working................

  • RELEVANCY SCORE 3.27

    DB:3.27:Shocking Shocking Bt Customer Service 99



    Well after trying to join BT since the 20th of Jan i have given up and gone to Virgin.

    First order cancelled due to errors in the sales team!

    Second order cancelled due to line being active of property im moving to!

    Ive had (foreign call centre) had the phone put down on me after asking for the name of who i was speaking to and call ref log with intention of complaining.

    Been told when i enquired to be put in the direction of complaints that "no one will help you".

    When tried to complain was told they are only the specialist team, after a ten minute call towards the end i reiterated i need to complainand was told that i can only complain to the person i was speaking to!!!!!!!!!!! oh then they hung up?

    The only real help i have received is from the call centre based in UK, but i fear after asking foreverthing i have on order to be totally scrapped i may well not hear the last of this, probably will get charged now for a service i have never received, watch this space??

    Truly horrendous experience as a potential new customer, never never again.

    DB:3.27:Shocking Shocking Bt Customer Service 99


    what a nice suprise for the weekend, they actually fixed it by the given deadline

  • RELEVANCY SCORE 3.24

    DB:3.24:Double Data And Free Insurance pz


    Bit annoyed... Just been called by the O2 Clifton store to be told my iPhone 6 is in and ready for collection tomorrow ... However the deal I'd taken, free double data (5gb up to 10gb) and 12 months free accidental insurance has now been cancelled by head office ... Shocking service and customer relations by O2 ... Already more expensive on contracts and phones over other networks ... Sell you one thing to get your order then withdraw it ...

    DB:3.24:Double Data And Free Insurance pz


    Not sure how they could refuse to honour it to be honest.




    O2 Apps | O2 Open | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | TU Go | Unlock Phone | InsuranceSamsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013,

  • RELEVANCY SCORE 3.23

    DB:3.23:Shocking Customer Service ma



    What is going on? Can you not be bothered to answer the phone? Nearly three hours on hold today. This is not high call volume, this is understaffing and/or shocking management at EE.

    What is clear is that this is totally unacceptable. How can you charge what you do and think you can get away with it? Also I had an engineer in today to sort out the BB connection. But no modem or router. That is not BB, it is just a phone line. You had six weeks to send it, I assumed the engineer would bring everything.

    Shockingly poor

    DB:3.23:Shocking Customer Service ma


    What is going on? Can you not be bothered to answer the phone? Nearly three hours on hold today. This is not high call volume, this is understaffing and/or shocking management at EE.

    What is clear is that this is totally unacceptable. How can you charge what you do and think you can get away with it? Also I had an engineer in today to sort out the BB connection. But no modem or router. That is not BB, it is just a phone line. You had six weeks to send it, I assumed the engineer would bring everything.

    Shockingly poor

  • RELEVANCY SCORE 3.22

    DB:3.22:Shocking Customer Service dx



    Congratulations Vodafone I am giving you my own personal award for the most unbelivable and utterly appaling customer service. As well as a second award for outstanding fobery (this is the practice of constantly fobing someone off with excuses).

    We have had huge issues with our handsets and after trying to work with you to resolve the problem we have asked for them to be replaced with ones that work, which is something, which is something I would have expected a phone company to be able to do, I would have even been happy with second hand ones, I just wanted phones that worked, however you just will not do anything.

    The stupid part is that swaping the phones would have been a very easy and cheap solution for you. However by the time I have finished my case against you which I am likley to win as your own staff agree that we have a problem the cost to you will be far greater. How does this approach make good economic or buisiness sense for Vodafone?

    DB:3.22:Shocking Customer Service dx


    Hi @mikeleflay

    I'm sorry you feel that way.

    Features can differ between phones, and this includes aerial designs.We offer a 14 day cooling off period with all our products, so customers can check them out before committing.

    After this point, we're unable to swap the model of the phone. Further details are outlined in our returns policy.

    We offer Vodafone Sure Signalwhich can improve coverage inyour home.

    We're also partway through a massive investment in our overall network. You can check for planned serviceupdates in your area on our coverage maps.

    Thanks,

    Ben




  • RELEVANCY SCORE 3.21

    DB:3.21:Absolute Rubbish Company And Customer Service !!! 7p



    Emailed in ont he 13th of March regarding when i can leave Sky

    Had a reciept - KMM16248219I15977L0KM

    Still no reply - i find your company a joke to be honest ... your customer service reps either cant read complaints or you employ thick people who either respond by asking you to check filters etc when my email already confirms that these have been checked etc .. just laughable

    And then when i email asking when my 12 months is up or if i can pay to leave early i get no response .

    Shocking customer service and trying to get any problems resolved is laughable .

    Just avoid sky at all costs

    DB:3.21:Absolute Rubbish Company And Customer Service !!! 7p

    Hi adam12,

    As stated above emails can take longer to get a reply.

    Have you spoke with our cancellations team directly?

    Regards




    John-B
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

    New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,
    it also counts towards forum rank.

  • RELEVANCY SCORE 3.21

    DB:3.21:Shocking Customer Service 3k


    I have recently phone 150 to try and change some details on my account !!1st to be told I live in a different area !!!2 nd to be told that customer service couldn't help !! I asked to speak to somone else as I was not happy with the service !! I thought that is what customer service is !!3 the representative started to argue with me on the phone4 she cut me off how rudeI was thinking of signing up for the EE internet tv deal how wrong can you beWill now be leaving T-mobile when my contract is up !!Many thanks for your brilliant customer service NOT !!!

    DB:3.21:Shocking Customer Service 3k


    You should have been able to change details online, unless your surname has changed. I have never had any problems speaking to them. Obviously, it depends how you spoke to them. You can always make a complaint there is a form to do this, if you click on the help or mouse over it and you will see make a complaint.

  • RELEVANCY SCORE 3.18

    DB:3.18:Shocking Ee Repairs! 31



    I gave my phone into the Woking T-Mobile/ EE store on the 11th March, where it was sent to EE for repair, i was told it would take up to 14days to be repaired and my phone is under warranty so there would not be a problem. Now its 4 weeks later and i am still waiting!I am calling the store, customer services and the repair center nearly every other day. Trying to get some information on where my phone is, why it is taking so long and when will i get it back. Every single time i call i cannot get any information.I am completely shocked at the lack of customer service I've received. I have never heard of such disorganization with any other network provider regarding repairs.The online tracker is not updated so i cannot track of the progress of their repairs, and customer service say to keep calling.I have no clue when i will get my phone back.such a bad service.

    DB:3.18:Shocking Ee Repairs! 31


    I recently sent my phone for repair after it stopped working. I took it to my local store and he had a look and said he'd have to send it off .I asked how long it would be he said it would be sent tomorrow and be back in 2Week .that's not bad or so I thought .I checked the ee tracking which said the phone had been received 1 week later .a bad start.2 weeks later the technician finally had a look . 3week later the technician still got it 4 week later the technician still has it .now don't get me wrong im no rocket scientist but how long can it take to fix a phone. I've phoned the store who said it was nothing to do with them phoned 150 they said it was with a technician.I KNOW .now after 4 weeks I think at his is a bit long winded .no one wants to help .I'm paying for a service that I can't use a I only have an old phone as back up.there's no mention of any free months rental .no phone call to update me it's a complete farce .when my contract is up I won't be renewing because the service is shocking my wife's phone was fixed in one week by orange so why 4 weeks and counting I just want to no whats happening .I defiantly would advise ee repairs as the service is rubbish.off to my local store now to confront them and not leaving till I get answers

  • RELEVANCY SCORE 3.18

    DB:3.18:Cisas Deadline No Final Response Letter Received From Complaint Letter mc



    Hey All, Sent off my complaint letter at start of November due to the shocking customer service and length of time Iphone 5 unlock request took.

    CISAS have replied today saying they have given EE until 31/1/2014 to respond and settle my claim!

    EE haven't even issued me a final response letter and past their 8 week deadline!!

    DB:3.18:Cisas Deadline No Final Response Letter Received From Complaint Letter mc

    Then have you tried using a non EE sim in the phone and syncing it with itunes?When I say non EE sim this also includes Networks like ASDA that use the EE network.



    BrendonIf you think I helped please take time to press the button belowEE Contact Details...150 from EE Mobile01707 315000 from any other phone0800 079 8586 Home Broadband EE TV

  • RELEVANCY SCORE 3.18

    DB:3.18:Spelling Mistake 8x


    There's a spelling mistake in my last name. It's supposed to be Connor not connot, the customer service here is shocking and nobody on the website or phone is any help, should I just transfer my money to a friends account and delete mine or can someone actually help me???

    DB:3.18:Spelling Mistake 8x


    Hi ChrisConnor,

    Welcome to the UK Community Forum and thanks for posting!

    If there is a typographical error in your name on your account, we can certainly change it for you. In order to complete the name change request, you’ll need to upload a copy of your photo ID. Here’s how to do this:

    - Login to PayPal account

    - Click on Help link (top right corner of the screen)

    - Enter “Name Change” and click “Search.”

    - Click on the link “How do I change the name on my PayPal account?”

    - Click the “Secure Form” link in the answer.

    - Click the question “Personal Name Change (marriage, divorce, legal)” and click Continue.

    - Click on Upload Files.

    - Click the Browse button to locate the file you wish to upload.

    - Fill in the field File Title and select Type of Evidence from drop down menu.

    - Click Attach This File.

    - Once files are attached click on Send Files to PayPal.

    - Send an email using the “Contact Us” link at the bottom of any screen, clearly stating that you would like to change the name on your account.

    You’ll receive an update via email once the name change has been completed. I hope this helps and please repost to update us if you get a chance!

    Thanks,

    Maria

  • RELEVANCY SCORE 3.18

    DB:3.18:Billing Question?? Shocking 3k



    Comcast charged me to move my service from one room to another???!!!

    DB:3.18:Billing Question?? Shocking 3k


    A technician had to come to your house to do that. Did you move from one room to another as in address or 1 room to another in the same house. Either would cause a tech to come to your door to do work. If it was to move from one to another in the same house we are going to charge you since that was something that you could have done your self

    If it was for different addresses you could have chose a self insall and do it yoruself. Installs will always have a tech fee attached to it.

  • RELEVANCY SCORE 3.17

    DB:3.17:Re: Customer Service Disgusting !!!!!! ps



    And almost a year on and they still do not learn!!

    For the past year I have had numerous issues with BT!! I THOUGHT these issues had been resolved but it just so happens that yet again I was given incorrect information the last time I had to deal with them!!

    My contract is due to end next month and when iv got a spare generous length on time to be sat on hold then passed from pillar to post I will be ringing to cancel and joining Virgin!! I will also be telling others of my extremely shocking experience with BT as a warning to them!! (although i wouldn't be surprised if they hadn't heard it before!)

    This company needs to remember the value of wach customer before most jump ship!

    Awful just Awful!! and the attitudes of customer service representatives doesn't help fuel the fire either!!

    DB:3.17:Re: Customer Service Disgusting !!!!!! ps

    mettauk wrote:
    toekneem, I think you have missed the point!

    Like many who post here we are generally shocked and appalled at the way BT treats customers.

    BT employs people who are either stupid or have no choice but to push customers away with nonsense and platitudes. In two years I had the same problems with service come up twice. Each time it took dozens of calls, emails, messages, letters etc to get the problem sorted out.

    The first time I demanded a written apology and compensation. For 5 weeks of lost service I got about £13. A month ago I lost service for 4 weeks. I have not even bothered to ask for an apology or a refund of charges for the period of loss.

    It is not that problems in service occur; it is the way BT deals with them that is a serious problem.

    Hi mettauk, I have to disagree with you, I do not believe I have missed the point.

    This is a BT Customer to customer forum , it states clearly :

    "This is the place where customers help other customers get the most out of their BT products and services."

    As I have already said to the OP, this is their first post. They have not posted anything about any problems they might have had.

    If they do, then maybe someone can help/assist in some way .

    If they dont want help, they why post anything here. Do you honestly believe that the CEO or Chairman read these posts. No its customers and some mods.

    Posting Just that you are dissatisfied is pointless, let people help.

    Virgin media/talktalk/ Bethere/Sky all have dissatisfied customers, pop over to some of the forums and you will see. I am not a fan of BT or any other large company, but at least they do have some representatives (mods) on the boards who go out of there way to try and help.

    I will say again, If you or anyone has a problem that they cannot get some part of BT to sort out, then post the problem.




    toekneemhttp://www.no2nuisancecalls.net
    (EASBF)

  • RELEVANCY SCORE 3.17

    DB:3.17:1 Month And I'M Waiting For My Iphone 6!! ca


    I pre-order an iPhone 6 64gb a month ago and was told I should be getting on the 7th. The 7th comes around and I get an email saying it's been delayed! No explanation why and no expected delivery date! I'm seriously hacked off now! I spoke a guy in the shop I ordered from and he reckons might be in this week. Seriously what's the bloody hold up O2?! Shocking customer service, I'm about ready to go the EE.

    DB:3.17:1 Month And I'M Waiting For My Iphone 6!! ca

    Goodywolves wrote:I ordered iphone 6 64gb space grey on 17th September, still waiting after numerous phone calls! Decided to try again tonight to see what they had to say. After about 25mins and apparently the operator speaking to the warehouse I was told that they are getting a delivery tomorrow. As I am supposedly priority I was told to try again tomorrow to see if one has been allocated to me! I am not holding my breath!
    Would you let us know if your successful please ?




  • RELEVANCY SCORE 3.14

    DB:3.14:Shocking Customer Service From Blackberry 73



    I am really frustrated to resolve an repair issue with my Z30. I wanted to support Blackberry and use their smart phones. After this shocking experience, I am planning to move to other smart phone eco system.

    DB:3.14:Shocking Customer Service From Blackberry 73


    I am really frustrated to resolve an repair issue with my Z30. I wanted to support Blackberry and use their smart phones. After this shocking experience, I am planning to move to other smart phone eco system.

  • RELEVANCY SCORE 3.13

    DB:3.13:Customer Service Help kd



    Customer Service HELP!!!

    DB:3.13:Customer Service Help kd


    I went into MY ACCOUNT and reset my password from my computer since I could log in via my computer. Got my Moto X up and running.

    Thanks for your input!

  • RELEVANCY SCORE 3.13

    DB:3.13:Dropped Calls And No Service At Home On Wifi! 9f



    Dropped calls and no service at home even on my wifi service. I have contacted republic on at least 3 occasions, to no avail. It is shocking and appalling that I cannot get any assistance from republic. What to do community? What would they do if republic's management and staff could not maintain a cell phone call, if very important calls were just dropped with no warning and service was then unavailable? Why should i continue with shotty service, or with a company that cannot take the time to assist a paying customer? Tempted to cancel the service. Any suggestions community?

    DB:3.13:Dropped Calls And No Service At Home On Wifi! 9f


    I have been experiencing problems with my phone when on wifi, in the past few days. Call go silent on my end and unable to hear the person on other end though the person still hears me. Also wiifi does not hold even siting 4 feet away with full blue bar and arc on. Inbound calls go on cell when other person calls back. I have 2 kindlle fires, 2 playbooks iPhone 3gs and a laptop and they all work great.

  • RELEVANCY SCORE 3.13

    DB:3.13:Why Isnt There A Customer Service Phone Number On The Webpage ax



    I need to change the primary owner of my account. My wife tried to do it but since she isnt the primary user on the account she was told that I need to make the call and change it. I went to verizonwireless.com site to get the phone number to call customer service. I scoured the webpages, went through all the help docs etc. but could not find a number anywhere. Shocking. Its obvious Verizon doesnt want you to speak to a live person. I finally googled for a number and found the customer service 800 number. Its funny a phone company doesnt want you to call them on the phone.

  • RELEVANCY SCORE 3.13

    DB:3.13:Shocking Customer Service cm



    Probably not the right avenue for this but I feel the need to rant. I have been waiting on the live chat service since 20:00 this evening. 3 hours waiting for an adviser to become available? Not good.

    DB:3.13:Shocking Customer Service cm

    Hello odizzoll100,

    Thanks for your post in the community I am sorry for the wait to talk to one of our agents. Have you been refreshing the screen? Did you manage to get through to an advisor?

    Get back to me and let me know how you got on.

    Kind regards




    Linda
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 3.12

    DB:3.12:Paypals Shocking Customer Service z8



    i filed an unauthorised transaction against someone who accessd my account and took £518, £39 from my paypal balance and the rest from my bank account. During the dispute i was refunded the £518 which i autoatically transfered into my bank account. The case was then decided in my favour (yet it is still open in the resolution centre) but now my paypal balance is -£518 and £479 (of the £518 i transfered into my bank account) has been withdrawn by direct debit from my bank account yet my paypal balance remains at -£518. I tried to email paypal and first of all explain that;

    1. the negative balance should only be -£479, as i had £39 in my paypal balance at the time of the unauthorised transaction.

    2. £479 has now been withdrawn from my account, so now my paypal balance should be £0.00

    However that was at least two days ago if not more and paypal has still not replied to me. Paypal has taken £479 and now wants another £518, a total of £997 from me. Needless to say the poor custoer service means that when this issue is sorted out i will be closing my account.

  • RELEVANCY SCORE 3.12

    DB:3.12:Shocking Customer Service 39


    Loyal customer of 13 yrs plus and struggling with the cost, I have an old sky box and don't get the free on demand service I pay for and my router doesn't always connect to broadband. after three calls all sky have offered is a free sky box, £10 for a new hub and a 1.00 discount. Sky are not prepared to treat me the same as a new customer and the advisor callum was rude and not interested in the fact I will take my £700 yearly cost to BT 0 out of 10 sky not good business sense for the sake of £60.00 when they offer other customers 25% off their bill due to sky's birthday

    DB:3.12:Shocking Customer Service 39

    I joined 12 yrs ago and didn't receive a"deal" in fact the only time I got a new box was when I moved house.
    Oh we'll off to BT

  • RELEVANCY SCORE 3.12

    DB:3.12:Shocking Speed Today d1


    Hi, Im in the palmerstown area of dublin this morning 6am shocking speed im on 3mb service working on a bt voyager 210 adsl router pages,email everything takes forever to load i have been monitoring this forum since december i thought vodafone where getting there house in order however it's come to point now where i have to complain this is not the first this has happened either.

    DB:3.12:Shocking Speed Today d1


    Hi, Im in the palmerstown area of dublin this morning 6am shocking speed im on 3mb service working on a bt voyager 210 adsl router pages,email everything takes forever to load i have been monitoring this forum since december i thought vodafone where getting there house in order however it's come to point now where i have to complain this is not the first this has happened either.

    Hi CK1,
    Could you email me over your landline number please?
    I'll take a look at the line and see what's going on.
    In the meantime, could you confirm that you've followed all of the steps listed here so we can rule out as many things as possible?

    Thanks very much.



    Learn all about our new forum, right here .To send me a private message, simply click herePlease include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.

  • RELEVANCY SCORE 3.11

    DB:3.11:Broadband Terms And Conditions a1



    Could someone please point me in the direction to the terms and conditions relating to broadband? After 2 weeks on non service and the most shocking customer service ever I wish to terminate my contract with EE.

    DB:3.11:Broadband Terms And Conditions a1


    no response needed. They have agreed to provide a MAC code and terminate my contract without charge.

  • RELEVANCY SCORE 3.11

    DB:3.11:Shocking Service Regarding S6 Edge Preorder 9j



    I preordered a 64gb S6 edge yesterday. Today I realised I will probably need more storage and rang up to change to the 128gb model. Payment for the phone was taken yesterday on my visa debit card. I was told the order cant be cancelled as 'its in the system' and I have to receive it and then send it back to exchange for the 128gb model.

    Its franklyunbelievable that an electronic order that hasnt even been dispatched cant be changed/cancelled. The CS guy finally agreed to escalate the issue to a manager to get the order cancelled but was told that this might take even longer than getting the phone and sending it back even though delivery wont be before 10/4/15! If i went down the exchange route there is no guarantee that the 128gb will be in stock so i might need to wait even longer. As a matter on principle I opted to escalate the issue even if somehow it takes longer as the customer service is shocking. Anyone else had issue like this?

    DB:3.11:Shocking Service Regarding S6 Edge Preorder 9j


    Hi @leedsutd79

    I'm disappointed to hear about your recent experience.

    We're unable to cancel/amend pre-orders at the moment unfortunately. It's something we have fed back and hope will change in the future.

    Thanks,

    Kay




  • RELEVANCY SCORE 3.10

    DB:3.10:Cq57-302ea Does Not Connect To My Wifi 9m



    my wireless connection on my CQ57-302EA is shocking its keeps saying it cant find a network, and when it does connnect it is very slow, i know its not my wifi as all my other devices connnect very easy... i still have warranty left but i cant seem to contact customer service

    DB:3.10:Cq57-302ea Does Not Connect To My Wifi 9m


    my wireless connection on my CQ57-302EA is shocking its keeps saying it cant find a network, and when it does connnect it is very slow, i know its not my wifi as all my other devices connnect very easy... i still have warranty left but i cant seem to contact customer service

  • RELEVANCY SCORE 3.10

    DB:3.10:Shocking Service 93


    Agent was very unhelpful, called in as I had concerns that my number had been cloned as received a call from aerial direct claiming to be calling on your behalf, so wanted to change it told it would be £25. I was unhappy with this as I have not given out my number or given permission for you to do so. When I told your agent I was thinking of leaving they said ok it would be £400, not I'm sorry to hear that what's the reason ect, then I was told I'm a very special customer and I can have a great deal on an iPad how about you resolve my original issue before trying to get me to signup for something new. Your agent told me she couldn't write off the £25 as it would cost vodafone a lot of money????? She became argumentative claiming she had done nothing wrong, I then asked if you had a complaints department and was told you don't which I find shocking!!!! So for the sake of £25 you've lost me once my contact ends in November losing £45 p/m, then when my other contract ends you will lose another £50 p/m totalling £95 p/m x 12 months = £1145 p/a for the sake of a one off fee of £25!!!!!!!!!! Your agent then went to say she would give me compensation of 300 minuets for international calls as she could see I call overseas a lot, never have never will???????? Oh you make a lot of 0800 calls, no I don't??????? Shock service, extremely unhappy, lost a customer who has been with vodafone for around 13 years!!!!!!!!!!!!!! Still waiting for a manager to call me back I was told it would be within 48 hours only 4 hours left until that passes!






    Solved!
    See best answer

    DB:3.10:Shocking Service 93


    whoops trying to port since 15th january 2015

  • RELEVANCY SCORE 3.10

    DB:3.10:Customer Service xa


    I am still trying to deal with issues with my 3G since September 2014. I've spoken to 4 different people since then who all say it will be sorted and I will be compensated, nearly 6 months on, 4 conversations and no action made. I've replied via your SMS customer survey and still no contact. Called today and was hung up on and then on hold for 20 minutes. My complaint is more about your customer service levels and you not doing as you say you will, not my 3G issues. Shocking service all round. Very unhappy and can't believe you don't respond from your SMS feedback- what a pointless survey!

    DB:3.10:Customer Service xa


    If you post brief details of the issue here, the community may be able to help. It's also worth looking at the Network Status Checker.

  • RELEVANCY SCORE 3.10

    DB:3.10:Ee 4g Price Plan Shocking! za



    Hello EE.

    I am a T-Mobile Customer but I am told if I change to EE i.e. start up a new contract I will lose all my great benefits, discounts, and will have to pay a premium to use the 4G network. This will mean that I will be at an disadvantage should I go to EE. I have tweeted EE today and was told via a tweet that this is a T-Mobile issue not an EE issue. The Network 3 is going to offer 4G to their customers without forcing them to pay a premium.

    My question is why should I go to EE when when clearly I will like the many of thousands of users be no better off and until maybe the other networks start to offering the 4G service without the extra cost?

  • RELEVANCY SCORE 3.10

    DB:3.10:Shocking Customer Service ac


    Glad I found a forum with so many disgruntled customers!!I am in the process of moving home, so engineer out to new property to sort phone and broadband. Phone and broadband cut off at current address on April 1st, engineer at new property on 10th, waited in empty new property for over 6 hours on engineer, guess what they did not arrive, phoned customer services 3 times from my mobile, lasting over an hour for them to tell me the engineer will be here soon then eventually that the appointment was cancelled by them on April 7th!! What is going on? Time off work wasted, phone bill!! And still no service! Then told an engineer does not now have to visit my property and that it will be connected on 17th!!!Disgusting service, blatant lies from customer services, sort it out!

    DB:3.10:Shocking Customer Service ac


    This is a customere to customer self hep forum posts made here do not go directly to BT and although the forum is moderated by BT not every post is read




    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 3.08

    DB:3.08:Shocking Service From Vodafone k7


    I have spoken to no fewer then 4 customer service reps on the fone and have 7 different live chat with consultants, and still have the same problem, and it is costing me money to speak to you (vodafone) and you still have not sorted the problem I am having with getting my top done, you have taken the money and not given me the top up? When I asked to speak to a manager, I get told they will ring me in 48 hours, funny, cause I was told the same thing 4 days ago and I am still waiting, and if people want to email vodafone dont bother, they dont answer those e-mails either.... Anyone else having such bad service from vodafone???? #terribleservicevodafone

    DB:3.08:Shocking Service From Vodafone k7


    Hi HeathCameron,

    I'm sorry to see you're having so many issues getting this sorted. We'll be happy to get this addressed for you, though.Click here to get us your details.

    99ron - I've responded your post on this threadso we can look to help you too.

    Dave





    I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

    If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

  • RELEVANCY SCORE 3.08

    DB:3.08:Simply Shocking k7



    signal service shocking and your sure signal box is pitiful at best,

    6months or more for you to fix a signal problem, so i get a sure signal box that hardly works have to unplug it on a daily basis, and not i cant even log into my account or live chat with you because of a problem,

    this is simply not good enough

    DB:3.08:Simply Shocking k7


    HiPlease take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.Your speed test results from here.Your ping test results from here.Your external IP address from here.The results of a traceroute.

    Your Sure Signal serial number:

    VSS Traceroute commandOn a PC:Click on Start and select RunType CMD into the Run box and press enter/click okA black box will appear.In this box type tracert 212.183.133.177 press EnterPaste the output of this command into your reply.This will help us get the quickest possible resolution for you.ThanksMattModerator




  • RELEVANCY SCORE 3.06

    DB:3.06:Customer Service ??? Need To Learn It Quickly az


    I am totally disgusted by your customer service( lack of ) I am now forced to by a new Samsung s4 contract just to get a battery TODAY as still in contract with you. I have only had my phone 3 months. But you keep palming me off with lame excuses! I am going to do my level best to prevent any family or friend coming to you for a phone. you have shown your true lack of care for your customers! SHOCKING!

    DB:3.06:Customer Service ??? Need To Learn It Quickly az


    At this point I think you need to by pass the Sales department as I don't think they have a CS department to do this you need to email them

    https://help.vodafone.co.uk/system/selfservice.con​troller?CMD=ESCALATION_REQUESTPARTITION_ID=1LANG​...

    they do reply and if should be a off shore but bassed in india they have the power to even play back conversation taken

    I do agree its stupid changing a whole phone for a battery samsung are aware of this have you contacted samsung direct they have a dedicated line for S4 users and they should send you a battery foc




  • RELEVANCY SCORE 3.05

    DB:3.05:Customer Service ms



    I don't know does anyone feel the same as me here I'm not one for complaining but I feel I have to here. Just rang vodafone about an iPhone I ordered that I should have received Friday but its still not here yet customer service were unable to answer any of my questions and didn't even offer anything in the way of an apology. It's not bad enough to be left waiting 15 minutes to be answered but for nobody to be able to help you is shocking. This is not the first time I had a problem with vodafone customer service but it is the first time I have complained. I'm absolutely ripping and none the wiser weather my phone has even been shipped or not waiting 4 days now for a phone I should have received 3 days ago.

    DB:3.05:Customer Service ms


    Hi Anon,

    Sorry for the delay, do you have an order number I'll check where this is at?

    (Also if you'd like me to change your username here feel free to let me know.)

    Paul,.




    Vodafone Community ManagerLearn all about our new forum, right here .Click here for our Service Charter.If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.

  • RELEVANCY SCORE 3.05

    DB:3.05:Not Very Happy z7



    My international freebie did not go on my phone today. I only found out when 20 quids worth of credit disappeared.

    I rang vodafone and eventually got a call back, the guy who answered the phone hung up on me and to top it all off put on the wrong freebie.

    Im fuming not only do I now have no credit but cant ring my family

    Shocking service vodafone

    One very unhappy customer







    Solved!
    See best answer

    DB:3.05:Not Very Happy z7


    Hi all,

    It can take up to 24 hours for packs to take effect each month.

    So that we can make sure everything is addressed and sorted, can you each click here to get us your details?

    Dave





    I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

    If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

  • RELEVANCY SCORE 3.05

    DB:3.05:Spend Over 1000 A Year With Sky And The Customer Service Is Shocking, Just Slagging Off Virgin Bt 78


    Anna the lady who dealt with my call made us feel like we do not matter, you would think in the current financial climate sky would be trying to keep hold of its customers, instead all she did was slag off BT and Virgin. I know what I will be doing in the near future moving to someone who wants my business

    DB:3.05:Spend Over 1000 A Year With Sky And The Customer Service Is Shocking, Just Slagging Off Virgin Bt 78


    Loyalty means nothing to Sky.

    After 18 years of loyalty, we tried to (temporarily) cancel Sky a few months back when my husband came out of work, Sky offered us a great deal, Free telephone rental, discounted broadband and TV, the whole package was just £20 per month for a year, so we tied ourselves intoa contract and made sure there was enough money in the bank for a few months. This monthI got an email saying we owed £82 and the bank refused payment, we thought this must be for a few months, but couldn't understand why the bank had ran out of money we had saved for them. We called sky and found that this was payment for 1 month only and that they had drained the bank account with simular withdrawals. we telephoned Sky and found we had been mis sold the product they had 'contracted' us to. My husband has just found work, but he does not get paid until the end of the month, and we are not even on benifits as he is now in work, so we have nothing until he gets his wage. We explained all this to Sky and asked them if we could pay at the end of the month, even though we do not actually owe them anything, we were still willing to pay, all we asked for was 2 weeks grace, they refused

    Their solution was to re sign us to another contract to keep the chains on, and to cut us offfrom all servicesuntil next month when we can pay what we (don't) owe them, then as a bonus we get to pay a reconnection fee.

    Our solution was to move to Virgin.

    We did complain but got nowhere. Sky even 'lost' the recording of themis selling.Be wary of what you are sold because when Sky mis sell you a product they still want to be paid for it, and won't even wait for that payment. When Sky offer you that great deal, check your bank, because that deal may not exist, but as luck would have it, if the deal you signed up for doesn't exist, then neither does your contract, and Virgin are considerably cheaper, no wonder Sky slag them off.

  • RELEVANCY SCORE 3.04

    DB:3.04:Dm4 Laptop Keys Fading Away p8



    I have a DM4 that is only a few months old and now has ten keys with the key text completely faded off. I own a medium size company and have purchased several hundred thousand dollars worth of HP computer and printer equipment over the last 15 years including probably 50-60 HP laptops. Reading all the posts about this same problem and the poor customer service response from HP to owners of these units is really shocking and disappointing. I don't have time as an executive to track down some customer service rep (probably in India) to get a non-response. I will simply vote with my checkbook and stop all HP equipment purchases. This is amazingly shortsighted of HP to destroy customer goodwill over such poor quality and particularly IT customers that make up a large percentage of annual sales.

    DB:3.04:Dm4 Laptop Keys Fading Away p8


    I have a DM4 that is only a few months old and now has ten keys with the key text completely faded off. I own a medium size company and have purchased several hundred thousand dollars worth of HP computer and printer equipment over the last 15 years including probably 50-60 HP laptops. Reading all the posts about this same problem and the poor customer service response from HP to owners of these units is really shocking and disappointing. I don't have time as an executive to track down some customer service rep (probably in India) to get a non-response. I will simply vote with my checkbook and stop all HP equipment purchases. This is amazingly shortsighted of HP to destroy customer goodwill over such poor quality and particularly IT customers that make up a large percentage of annual sales.

  • RELEVANCY SCORE 3.04

    DB:3.04:How Shocking Is The Sky Service? z9



    shocking, shocking, shocking?

    DB:3.04:How Shocking Is The Sky Service? z9


    Hi Helen12345678910,

    Thanks for taking the time to post and welcome.

    I do apologise for any inconvenience. So we can assist you further can you confirm the issues you are having.

    Thanks.

  • RELEVANCY SCORE 3.03

    DB:3.03:79 Year Old Lady Customer, Shocking Service. 8m


    I am posting this on behalf of an elderly customer, who has been without phone or Internet for THREE WEEKS. She relies on this phone to contact friends and family and in case of emergency. She has been ignored by bt's help lines and has had no visits from engineers that were supposed to fix this problem 72 hours after the fault was reported (24th November) She is living in a fairly remote area and is essentially immobile. If something were to happen, god forbid, she would be alone for a considerable amount of time, could a forum moderator please contact, as this is ridiculous service, and is incredibly dangerous. Thank you.

    DB:3.03:79 Year Old Lady Customer, Shocking Service. 8m


    Hi Ashbear,

    Welcome to the forum and thankd for posting. I can certainly look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.

    Cheers

    David




    BTCare Community ModIf we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles. We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • RELEVANCY SCORE 3.03

    DB:3.03:Customer Service Is Empty Promises 1j



    I have had over six phone calls with Comcast to change my internet service plan. Is it that complicated? I've had 45-60 minute waits on two occasions. I have been transfered to departments that were closed. Really, do you not know the hours of your own company? I've been promised rates and features that any other rep I've asked say aren't possible. I've been charged fees for services never recieved. I've been promised the removal of those fees, which were never credited. What's best yet, on multiple occasions I never got the customer service call-back survey. Shocking. I don't think Comcast wants to know the truth about their terrible customer service. I've only been a customer for 15 months and I'm not sure I'll be for much more. What get's me the most is that every rep has told me "I'm not like the others, I will be your last call." Ha!

    DB:3.03:Customer Service Is Empty Promises 1j


    My point is, the worst, most frustrating problems are in dealing with the big national corporate customer service tree. For the few separate franchises I'm directly familiar with, you cannot deal with them directly, you have no choice but to deal with the national call centers. So when there are problems in dealing with these national centers, how is that the local franchise's fault? Original poster sure sounded like he was dealing with national customer service to me.You say your dealings with customer service are great, but in the same breath, you also say how good your local franchise is, and that your cable products all work perfectly and are trouble free. So my question is this, if your cable service is so flawless (which I don't doubt, because that IS dependent on local franchises), just how much experience can you have in trying to get a problem resolved through the customer service line?

    Your McDonald's scenario, while well intentioned, is not really analogous to real life. A more accurate depiction would be if you couldn't just randomly walk into McDonald's and eat. You instead had to call the national corporate number ahead of time just to order your food at the local store. Then they would tell your local McDonald's exactly what you ordered, and when to cook it for you. That way, each local store does not need extra staff just to take those pesky orders.I call up McDonald's corporate number to say that I will be at my local store in 10 minutes looking for a cheeseburger. Sounds simple enough, but at least one of these things will surely happen:1. I will place my order, and the corporate number will tell my local store that I will be there tomorrow for a filet o' fish.2. There will be an unusually high volume of hungry people at the moment. By the time somebody can finally take my order, I will have been forced to eat my left sandal, and will no longer be hungry. Nonetheless, I order the cheeseburger, figuring I'll be hungry again after the 1.5 weeks they tell me it will take to cook it.3. I order my cheeseburger, and also ask about the price of a quarter pounder with cheese. They will not know what a 'quarter pounder' is, knowing only the metric system in whichever region of the world the call center is actually located.4. I place my order, seemingly without issue. When I show up at my local McDonald's, they tell me they haven't sold cheeseburgers for over a year, and everybody at the national number would have known that and never would have told me I could get one. When I call back to the national line to figure out what's going on, they tell me that they do not appreciate my cunning attempt to trick them into giving me something special. They also add that I was lying about ever having been promised a cheeseburger in the first place.5. I will tell them that the last time I ordered through the national number, I ended up with a Filet o' fish. So, I'll ask if I can be transferred directly to somebody at my local store. I'll be told that this is not possible, but someone from the local store will call me back in the next 10 minutes to take my order directly. A few days later and a few pounds lighter, I'll get tired of waiting for that phone call, and will just go to Burger King instead.6. I will complain about the fillet o' fish fiasco last time, and will be told that they are very sorry. Because they care so deeply about customer satifaction, this cheeseburger will be free. When I go to the local store to claim my free cheeseburger, not only will I be charged full price for my 'free' cheeseburger, I will also be charged for 2 Big Macs which I neither ordered nor received.7. I order my cheeseburger with minimal hassle, and pick it up at my local store. A few days later, remembering how hot, juicy, and delicious the last one was, I order another. I again pick it up without incident at the local store, but this time the meat patty is smaller, there's half the pickles, and the price has gone up by 10%.Naturally, I could go on with my analogy for quite a long time, all with scenarios that have little or nothing at all to do with the local franchise.

  • RELEVANCY SCORE 3.03

    DB:3.03:Replacement Hh Being Sent Out. Told It Wouldn't Be... kd



    Hi everyone,

    I'm on infinity with the infinity HH 2.0. Encountered issues of wireless dropping, on average up to 5 times a day... for months! I've used other routers and never encountered the same amount of problems as I have with this. Anyway.

    After 2 ridiculous days of experiencing BT's 'Customer Service' (returned calls that were never returned and without doubt the most frustrating and infuriating customer service experience i've ever experienced!!!) and little to no headway made on fixing the problem, finally today I was offered a replacement HH which I would receive within 3 working days.

    I was told it wouldn't be a HH3 even though I requested one. I'm incredibly concerned that this is going to be another 2.0 dud (having seen the absolutely shocking experiences people are having with this model) when I could be issues with the new and supposedly improved model....?

    I really don't want to have to go through BT customer services again... *BT should really try to take a leaf out of Apple's customer services 'book'. It is absolutely shocking the difference in quality!!!*

    Thanks very much and i'm hoping a mod can intervene and sort this out for me.

    Kevin

    DB:3.03:Replacement Hh Being Sent Out. Told It Wouldn't Be... kd


    My hub 3 (non infinity) SEEMS to be working perfectly.




    ------Marc------

  • RELEVANCY SCORE 3.03

    DB:3.03:Re: Shocking Bt Service 99



    Totally agree with shocking customer service. I joined Bt a couple of weeks ago and have beem messed around since. I have trouble understanding the Indian call centres-and no I am not recist. It appears alomost impossible to speak to someone in the uk. My email address set was messed up by BT. i have sent 3 notices of complaint via email with no response. At the present all I want to do is upgrade my allowance of broadband, they appear to have conned me re my allowance, yet the only way is speaking to India where I can not understand what they say. To join BT you speakj to the uk theeafter BT could not care less about you.........Cant wait til my contract ends.

    DB:3.03:Re: Shocking Bt Service 99

    Ring sales, you will get English call centre, that was the only way I got to speak to anyone who wasn't following a script. Good Luck.

  • RELEVANCY SCORE 3.03

    DB:3.03:Slow Speeds (Again) z1



    On the infinity 2 package; would usually get around the 75mb advertised but recently i'm lucky to get 40.

    Tried using the online chat assistance and they disconnect everytime, shocking poor and not acceptable. Then they tell me to ring up the infinity helpline and then disconnect again!

    Great customer service you guys have going there.

    Anyway wheres the 35mb gone too? Should be getting 20mb upload speed, I get roughly 8...

    Stop prancing around advertising Bt Sport and actually bother to deal with customers.

    DB:3.03:Slow Speeds (Again) z1


    Carry out a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. Once it has all reset and restarted try and do the test again. Do the full test including the diagnostic test and post the results back here.

    Do not reset the white Openreach Modem.

  • RELEVANCY SCORE 3.03

    DB:3.03:Customer Service?? m9



    Is customer service mean hang up on people?

    DB:3.03:Customer Service?? m9


    Sadly this is a fairly common complaint on the forums. You might want to drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com) and let them know how you feel. They might not see your posthere.




    ------------
    Connection and trouble shooting tips (How to check modem signal levels.) . Info you should post to get help.

  • RELEVANCY SCORE 3.03

    DB:3.03:Shocking Service km



    Hi Mods

    Is there any update on the issues in Europe yet????

    My 9780 is still without email, BBM, whatsapp and any other similar feature.....

    I have a very expensive caculator at this time!

    Cheers

    Ian

    DB:3.03:Shocking Service km


    I am in the same boat, my 9300 is the same. cant believe how long it ios taking them to fix this. has been like this sincwe monday night. A poor way to treat your custpomers and not even a decent apologie

  • RELEVANCY SCORE 3.03

    DB:3.03:Can I Upgrade My Phone? mf



    Hi

    Is there anyone who can speak to me about the possibility of an early upgrade? I was helped out in 2011 on the forum by a lovely guy called Ben, just when I was getting ready to throw the towel in with V'phone following some pretty shocking customer service and he completely restored my faith!

    I think I ended up getting a refurbished iphone 4, it has done me proud but is seeming to be on it's last legs now.

    Any help would be greatly appreciated. :-)

    Thanks

    Rachel

    DB:3.03:Can I Upgrade My Phone? mf

    Did you actually want a new number as well as a new network ? Just curious as you seem to want to lose your existing number, which is what will happen if you write to cancel.

  • RELEVANCY SCORE 3.03

    DB:3.03:Information Customer Service jz



    there is no customer service

  • RELEVANCY SCORE 3.03

    DB:3.03:Shocking Customer Service From The Unlock Team k8



    Vodafone isn't exactly known for its good customer services but their unlock team shockingly bad.

    The web form was down so I followed instuctions and sent them an email on 1st October and I heard nothing back. Sent them another email asking for an update on the 6th October and they replied to my original email to say that they have only just logged the call and it'll take up to 48 hours to unlock my phone as per their SLA. By the 10th October still nothing so I sent them another email and still got no reply. Its now 14th October and I'm still no closer to getting my phone unlocked - I did put in a complaint yesterday but that will probably get ignored as well.

    Whats the point of having SLAs and then totallyignoring them - good customer service mean that you set an expection for the customer and then stick to it and not just ignore them. I'm so frustrated at the moment as I'm getting no answers from Vodafone...maybe its sillyof meto think that they actually care about the customer.

    DB:3.03:Shocking Customer Service From The Unlock Team k8


    Hi Simon

    Thank you for answering. The issue has now been sorted out after I decided to call vodafone instead of using electronic forms of communications

  • RELEVANCY SCORE 3.03

    DB:3.03:Verizon Money Sucker And Worst Company!!! 77



    this is the worst year opener to deal with freaking verizon is to see your bill and you had a shocking bill coz of the minutes over!!!! they told me they send like multiple text messages and emails but didnt get that ****!!! so now i call the freaking customer service number and to transfer me in 5 different people and using like freaking almost 60 minutes just to get to the right person and to find out that they are not gonna really gonna solve that issue instead to give me a 20$ credit!!! for like 284$ bill was so insane!!! and take note that the customer service rep is a smart *** talking to me!!!!! i cant wait for next month to be end my contract here on verizon coz they are not helping customer to solve issues instead taking money!!!!

    DB:3.03:Verizon Money Sucker And Worst Company!!! 77


    I Have been with Verizon for a long time and I can tell you this company is getting worse every day. Soon I will have BEEN a customer.

  • RELEVANCY SCORE 3.03

    DB:3.03:Customer Service s8



    COMCAST - the worst customer service!

    DB:3.03:Customer Service s8


    COMCAST - the worst customer service!

  • RELEVANCY SCORE 3.01

    DB:3.01:Another Frustrated Customer... xa


    I can't believe the crap service from O2, been a customer for a number of years now, never missed a payment. The phone I have on pay monthly is not working as the battery keeps dying. After waiting for 10 minutes yesterday I eventually got through to be told I would receive a replacement handset whilst my current one goes in for repair, now they are saying they don't have any handsets to send me whilst it takes them over a week to mend the phone????? I have just spent 20 minutes on the phone to them going around in circles, as far as am concerned I will terminate the contract and go else were, as I cannot believe such a big company cannot help a long standing customer.......shocking!!!!!!

    DB:3.01:Another Frustrated Customer... xa

    @ nickyleaWhen you renewed your contract, was a phone supplied and is it this phones battery that has become defective?If so then O2 or who ever supplied the phone should have a responsibility of providing you a means of using their network since part of your monthly tariff would have gone to pay towards that phone.It would be different if you had purchased a Sim only contract as this would be a cheaper tariff but with similar allowances and obviously buying Sim only means you have use of a phone already.That just my point of view

  • RELEVANCY SCORE 3.01

    DB:3.01:Answer It Before Closing cj



    As you could see my post was about the iphone 4s stock but it was asking about the information in your posts which are clearly contradictory. If your going to close it atleast answer it first or answer it by email. I think your customer service is shocking and depending on the answer to this really matters to whether i continue being a customer or end my 12 year (i think) relationship with vodafone

    DB:3.01:Answer It Before Closing cj


    Hi everyone

    As this thread is around iPhone 4S orders I am going to close it.

    For all the information around posting about the iPhone 4S can be foundhere

    Thanks

    Matt

    Moderator




  • RELEVANCY SCORE 3.01

    DB:3.01:Psn xk



    What is going on , i still Can't sign in to my Psn account ,shocking service

    DB:3.01:Psn xk

    Im online i had to change settingsSettings networkset up internet connectionuse wifi or lan (what ever one you use)customIp address-automaticdhcp-do not specifydns-automaticmtu-manual and type in 1473do not use proxydone

  • RELEVANCY SCORE 3.01

    DB:3.01:Credit Not Applied cj


    I topped up using my online banking, nothing was applied to my phone. I had 75p on my account, called customer services (why Vodafone charge existing customers to access customer services, I do not know!) they informed me that their systems were down, called back twice to be told the same. I had then spent my 75p calling credit. I am £10 down with no access to customer services. Shocking service, hoping for a response on here.

    DB:3.01:Credit Not Applied cj


    Hi @JodieCavalli

    I’m sorry to hear of the issues you’ve had.

    So we can look into this further, please contact our Live help team.

    Thanks

    Michelle




  • RELEVANCY SCORE 3.01

    DB:3.01:Pathetic Customer Service pa



    Do O2 still accept written cancellation of contracts. I keep trying to call the 202 number as the twitter feed has told me that I have to call to cancelbut keep being put on hold for in excess of 30 minutesand then cut off. I've tried for the last 5 days but still haven't spoke to anyone. O2 customer service is shocking and I am now determined to leave O2 even if they try to tempt me.







    Solved!
    Go to Solution.

    DB:3.01:Pathetic Customer Service pa


    Only CS can do anything account related - You will just have to keep calling until you find someone capable of performing a simple task.....

    Escalating to complaints may be an option for you but it can take a while to get a responsehttp://www.o2.co.uk/how-to-complain




    Samsung S3 i9305 Dual SIM. Asus Fonepad.Samsung AtivS WP8.1 Samsung Note 4.
    nil desperandum

  • RELEVANCY SCORE 3.00

    DB:3.00:Has Sony Customer Service Turned You Off Them - What Will Your Next Device Be?? 7s



    http://talk.sonymobile.com/polls/1410

    Hi, I am trying to post a poll, basically as an attempt to gauge others disatisfaction with Sony.

    I have tried to link here, so hopefully it owrks. If not the context is;

    I waited with eager anticipation for the new Xperia S in March last year and was one of the first to get the new Sony branded device in the UK. As a long term fan of Sony with TVs, Blu ray players, Vaio, Walkman and PS3 products, this was a great way for me to connect with my home devices etc etc

    Anyway, since March I have suffered at the hands of incompetent, worthless, shocking Sony customer service and support.

    Yellow screen tint (6 weeks for phone to be replaced)Shocking delays waiting for first ICS update and now JB.....Samsung and HTC already there, where are you Sony??Broken "dust cover" on my charging port - apparently not covered by warranty as this is customer misuse!!!!! POOR DESIGN more like!and all the while, customer support that is shocking, unsympathetic and without exception clueless or unable to provide answers

    So my simple question, which will perhaps encourage Sony to actually improve (as if £4bn losses last year isnt sufficient) is whether customers are happy with them or going to walk, and if so where to??

    DB:3.00:Has Sony Customer Service Turned You Off Them - What Will Your Next Device Be?? 7s


    I'm sorry to hear. Please send me your details in a PM and I will forward this to responsible person for your market to have someone contact you about this.

    Name:

    Country:

    Phone nr:

    E-mail:

    IMEI:

    Work order nr:





    - Community Manager Sony Xperia Support Forum

    If you're new to our forums make sure that you have read our Discussion guidelines.If you want to get in touch with the local support team for your country please visit our contact page.

  • RELEVANCY SCORE 3.00

    DB:3.00:Bt Account zx


    This is my last try before I go to the ombudsman! I have spoke to them but asked me to try resolve first but getting nowhere! I have had issues with my bt account since march and no exaggeration must of spoke to a hundred people asked for complaints to be logged but still getting nowhere the customer service is shocking!!! Who can I take my complaint further with as it is depressing me!

    DB:3.00:Bt Account zx

    Hi I am sorry to see you are having problems I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951 They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress They are a UK based BT specialist team who have a good record at getting problems solvedThis is a customer to customer self help forum the only BT presence here are the forum moderators



    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RELEVANCY SCORE 2.99

    DB:2.99:Shocking Customer Service jp


    Been in and out of dispute with sky since the 21st may.

    Firstly the billing and payment procedures were not explained correctly then finally when they were explained sky took money out of my account early causing bank charges.
    More than 10 days later i cancelled my account inside the cooling off period and because of all the polava they wiped all the amount owing on the bill. About an hour later the cancellation guy called back to sort out a new account with sky as a new customer but with loads of offers.

    Got home today and low and behold my sky has been cut off. Apparently my old account was just reactivated and again the agent that got us back on sky had told us loads of lies again. Now i have been told that the call wasnt recorded but i can get a transcript for £10 which will take sky a few days to get us the form posted out then 40 days from receiving the form to sort this out.

    In that time no sky tv.

    Talk about absolutely fuming.

    Does anyone know a way i can get the transcript sooner?

    DB:2.99:Shocking Customer Service jp

    If it wasn't recorded, how can there be a transcript?

  • RELEVANCY SCORE 2.99

    DB:2.99:Broadband Down j3


    Broadband has been done since I woke up at 7am was fine 11pm last night. Rang customer service their answer was they will monitor it for 24hours gave no indication they had any ideas, I asked if an engineer can come and have a look and they said no they have to wait and monitor for 24 hours. Shocking service and it's now 4.30 and still no Internet.Anyonelse having any issues with their broadband

    DB:2.99:Broadband Down j3

    Tried a reset made no difference

  • RELEVANCY SCORE 2.99

    DB:2.99:Absolutely Useless p1



    Been without my number for 5 days, transferred from Orange. Gave correct pac code in plenty of time, however, EE said pack code Orange gave me didn't match up.

    Company has lost a lot of business, no apology, just frustration from my end. Don't actually think EE customer service put relevant notes on account, as people clearly are not logging customer notes properly.

    Shocking service.

    DB:2.99:Absolutely Useless p1


    You shouldn't need a PAC to switch from Orange to EE, as it's an internal transfer so I'm not sure what's going on there?




  • RELEVANCY SCORE 2.98

    DB:2.98:Customer Service? What Customer Service? m1


    I totally understand you have a problem. However, the lack of information you have offered is shocking! Worse still is that you are allowing all of this negative feedback appear on your page without valuing your customers enough to answer their queries. May I suggest you send one of those annoying feedback texts to ALL of your customers when you are live again. Am I an O2 fan...? I have never been fanatical about any of my service providers but I would love to have the opportunity to answer this in a way that can be audited. I assume we will be reimbursed for our inconvenience and the lack of the service we have paid for?

    DB:2.98:Customer Service? What Customer Service? m1

    Thank you Harman - i didn't expect the engineers to reply obviously. I expected the customer service and support staff to reply.

  • RELEVANCY SCORE 2.98

    DB:2.98:Access Blocked To My Outlook Account xc


    my phone number changed so I can't get sent a code to verify my account.I have been round every page and tried calling or waiting for an online expert.The customer service regarding contacting anyone at MSN is shocking!

    Can anyone please advise what to do.I set up an account with Yahoo and MSn has stated the code has been sent but I haven't received,and I've checked spam folder too.

    DB:2.98:Access Blocked To My Outlook Account xc

    Those email confirmation codes will likely show up in a day or so. I had similar issues over the past year. In the end, I cannot depend on outlook.com so I switched to another email program.

  • RELEVANCY SCORE 2.98

    DB:2.98:Hp No Support - Shocking Service xp



    I purchased my printer from game Mossel Bay which is 400km from the nearest big city. The printer prints one line then I get garbled images and the wireless does not work. My problem is that I have misplaced the purchase slip (by the way this is the second HP Printer I am returning - HP Desjet Ink Advantage 4625. Game will not replace or take the product back. I have tried calling the customer support and I have had 3 responses - Drive to CT get it fixed - HP Technician will call you and assist you - and take it back to game. This has been going on for over two weeks. I cannot complain to the MD or a supervisor they are not available for can the customer support put you through - Shocking that you expect us to buy your products and you will not assist us in any way and I will advise anyone agains buying a HP Product.

    DB:2.98:Hp No Support - Shocking Service xp


    I purchased my printer from game Mossel Bay which is 400km from the nearest big city. The printer prints one line then I get garbled images and the wireless does not work. My problem is that I have misplaced the purchase slip (by the way this is the second HP Printer I am returning - HP Desjet Ink Advantage 4625. Game will not replace or take the product back. I have tried calling the customer support and I have had 3 responses - Drive to CT get it fixed - HP Technician will call you and assist you - and take it back to game. This has been going on for over two weeks. I cannot complain to the MD or a supervisor they are not available for can the customer support put you through - Shocking that you expect us to buy your products and you will not assist us in any way and I will advise anyone agains buying a HP Product.

  • RELEVANCY SCORE 2.98

    DB:2.98: Shocking Customer Service mm



    I have been with sky since last June.

    In that time I have had 2 routers, 2 hd boxes, never recd signal upstairs, had poor call volume and interference.

    I have had enough i have tld them to come and collect equipment and written to them 3 times.

    What did I get back a statement telling me what I owe and a letter saying i cant cancel.

    Not anywhere did they mention the problems.

    Sick of it.







    Solved!
    Go to the solution

    DB:2.98: Shocking Customer Service mm


    Hi Kaiblu,

    I'm sorry to hear of the bad experience you have had when trying to resolve your issues. I would advise to contact us again so we can help resolve the multiple issues you are having.




    Robert-B
    Community Coordinator
    Community Welcome, Hints Tips
    Sky Help Centre http://www.sky.com/help

  • RELEVANCY SCORE 2.98

    DB:2.98:No Call Back Regarding My On Going Problem !!!! 97



    i spent 1 and a half hours on the phone 3 days ago regarding my bt vision problem and was told someone would call me back within 72 hours !! guess what i am still waiting ? have i just been pawned off or will somebody call me ? i am on the verge of cancelling my bt service as the customer service i am getting is shocking !!!! the other night i spoke to 4 different people and then got told at the end of the call that the person i was dealing with could do nothing else for me ? really is shocking.

    DB:2.98:No Call Back Regarding My On Going Problem !!!! 97


    As this is user to user forum the only way we can offer any help is if you tell us what the problem is......




    ________________________________________If you like a post, or want to say thanks for a helpful answer, click the white star. 1967 Plus RadioBT LifeKafka's World1000 Classical Hits

  • RELEVANCY SCORE 2.97

    DB:2.97:No Delivery, Again! p8



    Wow, this is the 3rd day I've waited in ALL Day for the delivery of our new HD box and yet again it has failed to arrive. Shocking customer service. Getting trading standards involved now as this is ridicilous. Over 3 months to upgrade?! Abysmal service.

    DB:2.97:No Delivery, Again! p8

    Hi philipprice1,

    Thanks for replying,

    I’ll have one of our team look into this further and will send a Private Message shortly requesting more details.

    Regards,

  • RELEVANCY SCORE 2.97

    DB:2.97:Globe Shocking Bill For Roaming a8



    Hi, has anyone here experienced receiving a shocking bill from Globe for their roaming charges? How do we escalate this complaint aside from calling their useless customer service hotline?

    Globe just recently billed me a total of php10k++ for 2 days worth of roaming data and roaming calls that I didnt really make. The customer service agent is only willing to deduct 2k from my bill for good will, but in reality they are charging me with 6k ++ worth of data that I did not use, which is so unfair and unacceptable. I am not willing to pay any charges caused by their system errors.

    Just a week ago, globe sent me more than 50 spam text messages due to system errors AGAIN. All the more proving how bad their system and services are.

    Kindly help advise how I can escalate and resolve this. Thanks!

    DB:2.97:Globe Shocking Bill For Roaming a8


    Hi rjaaa! Welcome to Globe Community!

    Sorry to hear that. Should you have account-related concerns, I can recommend our Twitter Specialists at http://www.twitter.com/talk2GLOBE and they'll be more than happy to help you.

    Do you remember the numbers that sent you the spam texts? Since Globe has an anti-spam campaign, you can now report scam or spam messages to this link Spam Message Report

    Let's all work together to stop spam!