• RELEVANCY SCORE 5.15

    DB:5.15:Crowdsupport 8c





  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport 9a





  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport xp




    DB:4.56:Crowdsupport xp

    That is very strange, I would suggest that you need to speak to our Direct Debit team about this directly, call 132200 and say Direct Debit to get put through to them. I am confident this team can get to the bottom of the issue for you.

    I know with some forms of Direct Debit the balance needs to be $0 before it will start but I don't believe that applies for regular scheduled payments.




    ____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport zd


    DB:4.56:Crowdsupport zd


    Hello,

    A little more information please.

    Thanks.




    - Views and opinions within my responses are mine and not those of my employer(Telstra) -

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport sc


    DB:4.56:Crowdsupport sc


    Hello,

    Deanja great advise there.

    Another great way to repair your mobile is by simply filing out this webform

    Self Service

    I have used this webform and its a great service

    Thanks.




    - Views and opinions within my responses are mine and not those of my employer(Telstra) -

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport f9


    DB:4.56:Crowdsupport f9


    Hi Collywooly, I've had a look on Google as this is not a Telstra related service. It appears to be related to verizon services. If you've subscribed to verizon you can contact them directly for information about how to unsubscribe Hope this helps.




    Cas____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport p7


    DB:4.56:Crowdsupport p7

    Hi Teer,

    What issue are you experiencing when you try to sign into My Account?




    StephSenior Moderator24x7 Digital Customer Care Team____________________PM Steph - I’m a member of the Overnight Team, so I’ll reply to messages between 10:30pm – 7:00am on the days I’m working.Live Chat with TelstraNeed help? Check out our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport 9c


    DB:4.56:Crowdsupport 9c


    I have answer this question for you in your other post:




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport dz


    DB:4.56:Crowdsupport dz

    I'm trying to watch a live game for the past 2 nights but it just has the wheel loading over and over again with nothing coming up. I'm going to unsubscribe and I'll advise no one to join Telstra

  • RELEVANCY SCORE 4.56

    DB:4.56:Crowdsupport z9


  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport kk


  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport p1


  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport dj



  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport f3


  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport 33



    what system is mine

    DB:4.25:Crowdsupport 33


    For what?




    Need additional help? Book a Telstra Tech Bar appointment.Apple Enthusiast, iPhone 6 Space Grey 128GBiOS 8.2Although I am Telstra staff, any views express are my own and don't necessarily reflect those of Telstra

  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport 7z


    DB:4.25:Crowdsupport 7z

    Heya WarrenJo,

    It's certainly disappointing to hear of the dissatisfaction you have with your broadband service.

    Have you had a chat with our Tech Team to determine what may be causing the slower speeds? Tech Team is available on 133933.

    Appreciating you're wishing to cancel, to discuss this further, contact us on 132 200, quote ' Cancellation'.




    Renee Moderator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.25

    DB:4.25:Crowdsupport xx



  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport xd



    Channel 228

    DB:4.23:Crowdsupport xd

    Heya,

    I understand my colleague Ivan has responded to another post of yours in regard to the missing channel, please refer.




    Renee Moderator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport s7



    do telstra supply them?

    DB:4.23:Crowdsupport s7

    Hi Peter,Welcome to Crowd Support!When you purchase an ADSL modem from Telstra they will generally provide you with 1 or 2 with the modem. It is the customer's responsibility to maintain this equipment however, you can pick them up for a few dollars from most electronic stores.




    athania

    __________________________________________________Help recognise contributors by clicking the Kudosbutton for helpful posts and marking as allows others to benefit from useful posts.I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport zk



    Hello there

    DB:4.23:Crowdsupport zk


    Hello there Georgios, whats your enquiry?




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport sc


    Spoiler (Highlight to read)

    DB:4.23:Crowdsupport sc


    So pretty much, the speeds I am on are the best I am going to get? And even if they did free space my speeds wouldnt change? Is this all correct? Because right now there is a main exchange(Redlands)and then other exchanges that supply for little areas but right not I am 5KM from the closest one. Will I ever get better speeds ever?

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport a7


    DB:4.23:Crowdsupport a7


    Hi

    More information please!

    Cheers

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport 1d


  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport z3



  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport pp



  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport xm


    DB:4.23:Crowdsupport xm


    I love the "Is the Harlem Shake Stupid?" thing. I'd give you Kudos just for that!

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport pa


    DB:4.23:Crowdsupport pa


    Voting has now startee. YAY!

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport 3c


    DB:4.23:Crowdsupport 3c

    Hi bendik,

    I'm sorry but I am not sure what you are asking. If you can clarify what you are wanting help with I am sure the community can help you out




    AshleyModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport 31


    Please email my billp

    DB:4.23:Crowdsupport 31

    Hey Diva,

    You can actually download your bill online via My Account:https://www.my.telstra.com.au/myaccount/home. Thanks Diva.




    With kind regards,JoeModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport xx



  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport ps


    DB:4.23:Crowdsupport ps

    ?? Any account enquires/changes would require you calling/chatting to telstra directly.132200https://livechat.telstra.com



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport 3x


  • RELEVANCY SCORE 4.23

    DB:4.23:Crowdsupport 99


    I like that article

    DB:4.23:Crowdsupport 99

    Which article is that? Have you got a link?



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.93

    DB:3.93:Crowdsupport k3


    DB:3.93:Crowdsupport k3


    Nice video; quick and to the point!

  • RELEVANCY SCORE 3.89

    DB:3.89:Crowdsupport fj



    Help Videos on HTC One

  • RELEVANCY SCORE 3.89

    DB:3.89:Crowdsupport jf


  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 98


    DB:3.78:Crowdsupport 98


    I am sorry to hear that you have decied to leave. I cannot tell you the cost of cancelling early as I do not have access to your account but if you call 13 22 00 and say "cancellations" my colleagues can assist you with this.

    Regarding unregistering from this site, we do not have a process to do this. I appreciate that you were unable to get your particular enquiry resolved here, however the site is not setup to resolve account specific questions or issues like this but rather it is a place to discuss Telstra products and services in an open environment. If you do change your mind and choose to stay with Telstra I hope that you will reconsider leaving our forum.




    ____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport kk


    DB:3.78:Crowdsupport kk

    Hi Bazofnarra,

    To unsubscribe from Digital Pass just log in athttps://digitalpass.nrl.com/




    ____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport j9


    DB:3.78:Crowdsupport j9


    Hello gusperry,

    Firstly, welcome to CrowdSupport. Please stick around and offer any expertise you have in the range of topics we have here, in our Community.

    gusperry, in addition to what Dan has mentioned, see if you can also run the My Online Toolkit which is a diagnostic software that will find any problems and issues you have with your ADSL broadband service. It will do automatic repairs on basic issues, if not you'll be directed to the best team that could help you resolve your technical issues. Let us know how you go. Thanks gusperry.




    With kind regards,JoeModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport s8



    Lew

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport fc



    Does uploading use your data allowance

    DB:3.78:Crowdsupport fc


    Yes it contributes to it.

    Usuallyplans reference to Data allowance etc. includesl transferred data - up- and download combined.usually what you upload is much less then what you download (if you're not doing filesharing or uploading lots of images - which you probably won't do if your asking this re your mobile). if it's mainly text then it's almost negligible.




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 81


    DB:3.78:Crowdsupport 81

    Hi Demo,

    What exactly are you looking to find out?

    Happy to assist here if we can or at least point you in the right direction




    ____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport fj


    DB:3.78:Crowdsupport fj


    If you win Dimi, you'll have to share the prize with me!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 33


  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport kp


    DB:3.78:Crowdsupport kp

    Hi gorsygor.

    You seem to have left out the content of your post Is there anything that I can help with?

    Cheers.




    ScottModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 79


    DB:3.78:Crowdsupport 79

    I have had an iPhone 5 since they were first introduced and with moderate use only need to charge once every 3 days or so.There are a few "routine" things you need to get into the habit of checking, and especially if you download a new software upgrade as Apple have a habit of turning all the things below back on.1. Every few days ensure that you completely power down the phone, eg hold the power switch down for a few seconds until the red "slide to power off" prompt appears and power off. You can turn back on in a few seconds. More importantly, make sure you shut down any apps that might still be running, sounds simple but..1a From the home screen, double press the home button, this will bring up medium icons of all the apps you have open1b. Swipe each individual app off the top of the screen, this will close them2. Ensure that you are using the right version of software - if there is an update, there will be a little "1" in the "Settings" icon. Always update the software when this appears, but it is advised to do this when connected to your PC or via WiFi because a software update could be in the 100+ MB range and can use up all your phone data allowance.3. Go into "Settings"3a. Select "Cellular"3b. You may elect to turn off "Enable 4G". 4G uses more power and is only beneficial for Speed of Cellular Data Apps, and of no real benefit for voice or txt.3c. Ensure that "Personal Hot Spot" is off3d. Check the "Cellular Data Usage" figures, these should be less than 200 MB per month (right at the bottom of this "Cellular Data" section, press the "Reset Statistics" button and check the data usage say, monthly)3e. Under "USE CELLULAR DATA FOR", check that you only have Cellular data turned on for the things you really need. Especially the ones with high data values under them, eg Facebook and FaceTime are heavy on both data usage and on power, and some of these could be running all the time, even if you believe you have exited the app.3f. Turn Bluetooth off (unless you are a regular user)4. Similarly, scroll down through the "Notification Centre" menu, these are also on all the time and heavier on power. I have them all turned off.4a. Turn off all "Location Services" or at least turn off all the ones that are not relevant to your use.4b. Turn off "Background Application Refresh". SETTINGSGENERALBACKGROUND APPS slide to OFF4c. Turn off "Push" notifications (in particular this means that you only get mail when you ask for it - by dragging down the messages till the rotating star starts) SETTINGSMAILFETCH NEW DATAPUSH slide to OFF5. This gets a bit repetitive, but repeat the ideas in 3 above with all the applications further down the "Settings " menu, turn off all the things that you do not really need. Don't worry, if you go to use an app that needs a Cellular Data or Location Service turned on, the app will tell you when you start it6. Sorry this is getting long, but my final tip is to ensure that you end any games and iPod activities fully, eg if you are using the iPod function, don't simply press the home button if you want to do other things, the iPod keeps running until you actually press the music stop button, some games are similar. If you are at all in doubt that games or music are running or not, DOUBLE PRESS THE HOME BUTTON AND SLIDE ALL OPEN APPS UP OFF THE SCREEN as per point 1 above.7. Finally, delete any icons that you don't need or use. Turn on, press the home screen button and hold your finger on any icon until they all start to shake. Ones that can be deleted will now have a little "x", tap the "x" on any redundant icons and there will be a "delete" prompt. Delete everything you don't use. Press the home button to revert to normalHope this helps, but there are other places to look, see if there's some recommendations that you maybe haven't triedhttp://crowdsupport.telstra.com.au/t5/General-Mobi​les-KB/3-Battery-Saving-Tips-for-iOS7-Devices/ta-pApple support dashboard at http://www.apple.com/support/iphone/assistant/



    If you've found this post to be an "Accepted Solution", please assist others by marking the post accordingly.If you think I've been of assistance please remember to click the Kudos iconPalpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 8m


    DB:3.78:Crowdsupport 8m


    Hi there Mew, if you take a look at the following link it tells you about the Telstra unlocking setup for iphones. Then follow the links provided on there:

    http://crowdsupport.telstra.com.au/t5/Announcement​s/The-new-online-iPhone-unlocking-tool/ba-p/161992




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 3p


    DB:3.78:Crowdsupport 3p


    if you misplace your iPhone, iPad, iPod touch, or Mac, the Find My iPhone app will let you use another iOS device to find it and protect your data. Simply install this free app on another iOS device, open it, and sign in with your Apple ID.Find My iPhone will help you locate your missing device on a map, play a sound, display a message, remotely lock your device, or erase all the data on it.If the iPhone, iPad, or iPod touch you want to locate is running iOS 6, Find My iPhone also includes Lost Mode. Lost Mode locks your missing device with a 4-digit passcode and can display a contact phone number right on the lock screen. And while in Lost Mode, your device will keep track of where it has been and display its recent location history when you check in with the Find My iPhone app.

Please note that Find My iPhone must be enabled in the iCloud settings on your device for you to locate it with this app.

FEATURES

• Locate your iPhone, iPad, iPod touch, or Mac on a map

• Display a custom message on the screen

• Play a sound for two minutes at full volume (even if your device is set to silent)

• Remotely lock your device

• Remotely wipe your device to erase your personal data• Lost Mode (iOS 6 or later)• Driving directions to device location (iOS 6 or later)• Battery charge indicatorSupported languages: English, Japanese, French, German, Dutch, Italian, Spanish, Portuguese, Danish, Finnish, Norwegian, Swedish, Korean, Chinese, Russian, Polish, Turkish, Ukrainian, Arabic, Croatian, Czech, Greek, Hebrew, Romanian, Slovak, Thai, Indonesian, Malay, Catalan, Hungarian, Vietnamese

REQUIREMENTS:

• Requires iOS 5 or later and an iCloud account. You can create a free iCloud account on your iPhone, iPad, or iPod touch.
• Internet connection is required. To be located, your iPad with Wi-Fi, iPod touch, or Mac must be connected via a registered Wi-Fi network. Your Mac must also be awake.

    You can find the "Find My Iphone" Application Below:

    https://itunes.apple.com/us/app/find-my-iphone/id3​76101648?mt=8

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport a1


    DB:3.78:Crowdsupport a1


    My Nokia can get fairly warm, not hot. Same for my wife's Galaxy S3 4G. It might be that your phone isn't quite positioned properly on the charging pad. I find that if the top of the phone is butted up right to where the cable plugs in to the charging pad, then the phone remains a lot cooler.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 11


    DB:3.78:Crowdsupport 11

    Awesome to hear settlerbill!

    Cheers.




    ScottModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport px



    Lest we forget.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport pj



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport dk


    DB:3.78:Crowdsupport dk

    Just found it.My Account. Bill History graph. Click on the month that you need and the pdf file comes up. Click, open and print.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport pd



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport ds


    DB:3.78:Crowdsupport ds


    That would depend on which service was providing the Reverse Charge call. These days, reverse charge calls are usually handled by a third party company who then charges you through your phone bill.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1j



    DB:3.78:Crowdsupport 1j


    To Digitalpass Support Team and NRL.com

    As you can see i clearly do not have the feature to be able to watch full length movies i cant even watch live games, consequently i have cancelled my subscription due to these fundamental errors. I have been a telstra customer for over 26 years and for the past 7 years i have been able to watch full match replays from nrl.com until now.

    Now you require people to pay to watch these games and it is worse than its ever been. I never had a problem with the old setup and that was when it was free but now people are required to pay to watch these games.

    I have tried many times to explain this to your support team and have achieved nothing out of it i still have the same problem, i have tried everything i have read many posts and followed what people have told me to no avail, so i took the liberty to show you a screen shot and a video clearly showing you this still is a problem, It clearly isn't working. I could say a lot more about how unhappy i am with the whole thing but it will just fall on deaf ears you should be ashamed of yourselves for making people pay to watch online video that isn't available to them. All i want is to be able to watch our great game of rugby league it shouldn't be so hard it worked before when it was free why not now?.

    Unsatisfactory Telstra (not satisfactory; not good enough)

    Unsatisfactory un·sat·is·fac·to·ry

    [uhn-sat-is-fak-tuh-ree]

    adjective

    not satisfactory; not satisfying or meeting one's demands; inadequate.

    Origin:

    un·sat·is·fac·to·ri·ly, adverb

    un·sat·is·fac·to·ri·ness, noun

    Synonyms

    disappointing, insufficient.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport pf


    DB:3.78:Crowdsupport pf


    Well, we need a bit more information.

    Such as what gateway you are using, what speeds and connection stats you have.

    A bit more, because we aren't mind readers




    __________________If I've helped in some way, a Kudos would be appreciated.I'm an accredited "Telstra Hero", but I don't work for Telstra, I'm here purely voluntarily to help out others and any opinions I express or advice I give are purely my own, and don't represent Telstra.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport c3


    DB:3.78:Crowdsupport c3


    No worries, let us know how you get on will you please.

    The SamMobile site is very highly regarded, they also have a forum there, so you might find some more detail on the problem. Sounds like your Modem/router is fine then.




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport k1


    DB:3.78:Crowdsupport k1

    Search the net for reviews.Unless you only want to hear it from a few folks from around here.... then, Yes?!



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport az


    DB:3.78:Crowdsupport az

    Hi there...You may need to give us a few words to help..



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport df


    As above

    DB:3.78:Crowdsupport df


    Hello,

    Please follow this link Cancel your BigPond Account

    cheers.




    - Views and opinions within my responses are mine and not those of my employer(Telstra) -

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 89


    DB:3.78:Crowdsupport 89

    HiYou have to call Telstra on 13 22 00 and they will activate it for you, you can't activate it yourself

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport pp


    DB:3.78:Crowdsupport pp

    Hi Sparksy,Bit of a trick question? As you've mastered the posting and creating a new thread bit. Are you able to see at the top of the page "Search this Board" with a big search button on the Right Hand Side, within that field you'll see on the RHS a arrow pointing down, from there you'll be able to see some extra options.



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport sj


    DB:3.78:Crowdsupport sj

    Glad that you got this working for the moment, but I will pass on the feedback about #100#.




    JesseModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 3d


    DB:3.78:Crowdsupport 3d

    Hi David,

    Sorry to hear of the trouble. Can you provide a little more info? i.e. is this via laptop or smartphone/tablet? Were you watching via Wi-Fi or a cellular connection? What was the approximate speed of the connection you had?




    ____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport zf



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport mz


    DB:3.78:Crowdsupport mz


    Thisara,

    You need to remove all personal information form this post as this is a public forum, not a customer service channel. If you have any queries that can only be dealt with by Telstra customer Service you should either call 132200 or try Live chat -http://livechat.telstra.com

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 13


    DB:3.78:Crowdsupport 13


    You Bigpond email address would be the same one you use for your email account so go to the following link and follow the prompts;

    https://go.telstra.com.au/helpandsupport/-/my-account-forgotten-username-or-password




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport z1


    Is itunes radio unmetered?

    DB:3.78:Crowdsupport z1


    I saw a picture of iTunes radio at the bottom of bigpondtv.com with the following message:

    Want Premium iTunes Radio? It's free for Telstra customers.

    Of course it's free, it's free for everyone, so this must refer to metering.

    Clicking on the link just brings up iTunes Radio, no information about whether this is for mobile or fixed customers or both.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 98


    DB:3.78:Crowdsupport 98

    You might have to give us some more than just a empty post.



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1d


    DB:3.78:Crowdsupport 1d


    Hi iharos, as you're no doubt aware there have been widespread severe storms over a wide area of Victoria this evening and unfortunately it appears that some major Telstra infrastructure has taken a hit and a number of services have been effected.

    Spoken with Tech support and they have teams assessing damage and starting to effect repairs now.




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport dz


    DB:3.78:Crowdsupport dz


    Really good and amusing video, seriously thinking about checking out this phone. I like the smart actions so when you go home it changes and uses wifi instead of data.

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport pa



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 88


    DB:3.78:Crowdsupport 88


    As CAAF said a little more detail on exactly what you want to know would be helpful here, that being said if you are wanting to know how to send sms overs seas the following link might help you;

    https://go.telstra.com.au/helpandsupport/-/how-to-​send-a-text-or-picture-message-to-an-international​...

    If you want to know the costs involved talke a look at the following;




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport dx


    DB:3.78:Crowdsupport dx

    Hi,Sydney has more than one postcode..Thought about putting your postcode here.... http://servicestatus.telstra.com/servicestatus/



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport kd


  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport x7


    DB:3.78:Crowdsupport x7


    Hi Kirstie2317,Did you have a question about Bill Extensions?




    StephSenior Moderator24x7 Digital Customer Care Team____________________PM Steph - I’m a member of the Overnight Team, so I’ll reply to messages between 10:30pm – 7:00am on the days I’m working.Live Chat with TelstraNeed help? Check out our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1a



    How much does hotspot cost?

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1p


    DB:3.78:Crowdsupport 1p


    hi Comp

    As Caaf has stated, we would need to check if there is a possiblity of a Cable service being available to you,

    To discuss your options further, you'd be best to chat with our Live Chat team, http://tel.st/49kl They will be able to discuss if Cable is available and the different plans and bundles available.

    - Lindy




    Lindy Moderator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1d



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 89


    DB:3.78:Crowdsupport 89

    Hey NatMoz,That's an old one. No it doesn't have WIFI, does the other desktop have a wireless card installed?Modem password? As in to access the admin panel of the modem or for your internet connection?You can access the modem from a connected computer http://10.0.0.138 and it's possible there isn't any security activated or even implemented on this device.



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport kj


    DB:3.78:Crowdsupport kj


    Hi Mor

    Are you still having issues connecting?

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport pa


    DB:3.78:Crowdsupport pa


    If you are talking about the shops, we have just been to our local westfield and the Telstra shop was going gang busters.




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport s9



    I am getting "emergency calls only" ????

    DB:3.78:Crowdsupport s9


    Hi there Nives, I take it this is a pre-paid phone?

    How long since you used ity with the sim card you have in it. If they haven't been used for a period of 6 months the sims will be deactivated.

    Have you recharged the sim lately?

    Take the sim out of the phone and just check the contacts on it, a gentle clean with a tissue sometimes removes grit that might restrict the cards ability.




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport z3


    DB:3.78:Crowdsupport z3

    Sorry Illyria48, you'll need to actually ask a question and provide more information about what assistance you need if you're looking for support, I can't do anything with what you've posted. Cheers!




    Cas____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport jk



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport zm


    DB:3.78:Crowdsupport zm


    Hi JD,You can cancel your NRL Digital Pass subscription viahttps://digitalpass.nrl.com/my-subscriptionatany point.

    If you subscribed In-App you will need to cancel your subscription directly through the relevant App store accounts.iOS Users with an In-App subscription go to:http://support.apple.com/kb/ht4098Android Users with an In-App subscription go to:http://support.google.com/googleplay/bin/answer.py?hl=enanswer=2583485Regards




    Tom,ModeratorTelstra Social Media Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 18



    ?

    DB:3.78:Crowdsupport 18


    Hi Robert and welcome to CrowdSupport.

    Did you have a specific question about Telstra's elite wi-fi?




    If you have found the answer, don't forget to mark the post as an Accepted Solution as this will help other members find solutions faster.Has someone been helpful? Give them a Kudos to show your appreciation

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport sk


    DB:3.78:Crowdsupport sk


    The coverage map includes the new 4GX network and shows where it has been deployed. Other than the list at the bottom of the networks page I see no other information.

    https://www.telstra.com.au/mobile-phones/coverage-​networks/networks

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport k8



  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1a



    Hi,

    I was wondering who I could contact to enquire about deleting my CrowdSupport account?

    Thanks for your help!







    Solved!
    Go to Solution.

    DB:3.78:Crowdsupport 1a


    @new000000 As mentioned above, user accounts are not removed from CrowdSupport. If there is a error with your CrowdSupport account such as username or personal details, we are able to amendthose for you.

    Regards,

    Deanna




    If you have found the answer, don't forget to mark the post as an Accepted Solution as this will help other members find solutions faster.Has someone been helpful? Give them a Kudos to show your appreciation

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport sa


    DB:3.78:Crowdsupport sa


    Good morning Kathie, a little more information please. You can't log in where?




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1m



    **bleep** speeds on old copper wire

    DB:3.78:Crowdsupport 1m


    Heya SteadiEddie,

    Welcome to CrowdSupport.

    Was there anything we can assist with at all?




    Renee Moderator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 9s


  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 9m


  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport a8


    DB:3.78:Crowdsupport a8

    It sounds like you're a little confused there and are comparing two different things. The Foxtel Sports Pack, which is available to view on this page:

    https://www.foxtel.com.au/shop/channel-pack/default.htm

    Has 9 HD channels included if you are paying for HD: Fox Sports 1-5, Fox Footy, EuroSport and ESPN 12. That's the same whether you pay on your Telstra bill or directly to Foxtel. However as you would well know you can't just get sport, you have to get Entertainment, the base level pack as well. That pack includes 7 HD channels if you're paying for HD: Fox 8, Arena, Universal, LifeStyle, Discovery, National Geographic and Fox Sports News.

    So the Sports pack by itself has 9 HD channels no matter who you're paying through, but anyone who has that will have 16 HD channels at least since you have to have the base pack (Entertainment) as well. That is the case whether you are paying directly to Foxtel or through your Telstra bill. I hope that clarifies things somewhat.

    -Dylan




    DylanModerator24x7 Digital Customer Care Team____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport dm


    DB:3.78:Crowdsupport dm

    Hi Susie_066,

    How can we help with your data usage query?




    ____________________Need help? Why not check our KnowledgeBase here || Find what you were looking for? Tag answers as Accepted Solution All moderation actions are supported by the CrowdSupport Community Guidelines

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport mc








  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport kd


  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport dc


    DB:3.78:Crowdsupport dc


    If you pop along to the following link, you can get the setup details etc. for various functions for your phone email, mms etc. just follow the prompts;

    http://www.configure.telstra.com.au/telstra/index.​jsp




    If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would beIf I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.NB: I am NOT a Telstra employee, just another customer like you.ThanksJeff

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport zc


    DB:3.78:Crowdsupport zc

    Hi Clifford,If you have concerns or questions would you mind posting more words?



    Cheers,DaveNote. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!

  • RELEVANCY SCORE 3.78

    DB:3.78:Crowdsupport 1s



    How do i unsubscribe from "CROWDSUPPORT"?

    DB:3.78:Crowdsupport 1s

    enriquito2005 wrote:

    How do i unsubscribe from "CROWDSUPPORT"?

    Hienriquito2005 ,That was a short stint on our CrowdSupport forums.

    Will it be okay, to ask why you signed up in the first place and now want to leave?Was there anything that we could do to help you out on this space?Regards,




    Telstra Social media Team. Need help with your account? You can Chat with us here || Find what you were looking for? Tag answers as Accepted SolutionAll moderation actions are supported by the CrowdSupport Community Guidelines